Anthony was very honest and straightforward and good to work with. We didn't end up purchasing a vehicle with him, but he followed up with our issues and helped to shed light on the situation without being pushy at all. It was very pleasant to work with him and I was hoping to the vehicle was going to work out. read more

The car was great but with my excellent credit 800+ they tried to give me a predatory 15% rate. Only good if you are buying

Our nonprofit in Berkeley got a small Grant to purchase a vehicle to distribute meals to homeless people in our city. After looking online for several days I came upon Elias motors website. Their prices were very competitive with the other listings I saw but I could tell the quality of their vehicles was better than most. When we arrived we were greeted immediately by Nikki who took a lot of time and answered a lot of questions for us. In the end we were able to purchase two vehicles, which is what we really needed. So far we are very satisfied with the vehicles. They run great and have apparently been checked thoroughly. Everything was as advertised and more. In the end they reduce the price which enabled us to get two vehicles for just a little more than we were planning to spend for one. They were very kind and down to earth. I would definitely recommend them if you are looking for any kind of commercial vehicle. read more

Elias Motors was not the best situation. Upon arrival, there was no greeting. No hello, let us know if you need anything, what can I get ya, nothing. Zilch. Nada. The salesmen were sitting outside talking, relaxing, and completely into their own world. Even with the lack of acknowledgement and poor customer service, no worries, my friend and I know how to look around for ourselves; however, there was an issue: there were no freaking price tags on the windows that advertised how much the cars were. This left a very bitter taste in our moths. I do not enjoying haggling and that's what this atmosphere bred. I asked one guy about a price, and he starting doing too much. He started thinking, scratching his head, and needed to speak with management. This made things feel no integral and wasted our time. Who has time for one to check with the manager about a price for every car one's interested in? A mess! That was highly annoying and made us feel that we couldn't browse for ourselves and make our own decisions. We were pigeon-held to converse with a salesmen. That sucks! Plus, the cars weren't nice and there weren't many to choose from. That was an entire turn off. I will never be back nor recommend. Just saying... read more

This has been one of the worst experiences I've ever had buying a used Vehicle. After driving 2 hours to get the truck, It was close enough to what we needed Is after a brief inspection while it was pouring down rain. He did not disclose any information about any failures until I asked about the lights and he said there was a module coming in and it was no big deal he would send it to me. Get the truck all the way Home and come to find out it has a bad body control module. Took him weeks to get it to me, in the mean time I could not put the truck on the road because it was illegal because it did not have any lights in the rear. So the truck sat for a month while waiting for that part. once the part finally came in in order to replace that I had to get new keys made in. Order for to be programmed. This ordeal costs me another fourteen hundred dollars. Once the truck got put on the road it was ready to go to work. We were getting ready to load a ton of steel on the rack come to find out. The back bar was being held together by tape and it was repained white so you could not see it. This could have easily Kill someone. This blatant disrespect For the customer and life In general should not be tolerated. Beware of these people. read more

Elias Motors - So to make things worse this guy has completely lied to us and is now not responding to any form of communication. This is disappointing... - Car Dealers Near Me - Hayward, California

What a horrible 5 min experience me and my family just had .talked to Wendy who answered the phone yesterday in regard to a vehicle they had listed online . They assured me that the vehicle was available. They in fact also called me 3 x today in the morning to ask me if I was seriously coming to look at the car from sacramento . I assured them I was and thanked them for calling . I drove all the way from sacramento to Hayward 2.5 hours only for them to be very rude to me . It was not Wendy who was being ridiculously rude . It was an older man who did not give me his name . He had a beard . He came out of no where to ask if I was buying the car . First of all I didn't even get a chance to take it for a test drive . I I was just about to ask him if we can take it for a drive then he said to me if I wasn't gonna buy the car then to move on . Because the car was sold already.when he said that to me I asked him if the vehicle is sold why did they assured me it was available and told me to come all this way . Then he replied to me " you see that guy right there I personally helped him last weekend and now I see him . I am sure he is back to buy the car so if you don't want to buy then move on . It is first come first served .!!! Please people , DONT take your business here !! Take it where they are actually gonna be honest to you . And not try to push you to buy a vehicle just so that they can make their sale . So sad I had to even give them a 1 star so I can post this review .what a waste !!!! Here a pic of their number calling me 2x to drive all the way from Sacramento to purchase car read more

Elias Motors - Car Dealers Near Me - Hayward, California

I forgot to make a Yelp review when I bought my van in 2017 but I assume it's probably still the same people because the people that we're working there had been working there for quite a few years before me buying my van so I assume they're probably still working there. I sought in another review that they had to vicious dogs LOL technically they look pretty vicious but they're all bark and no bite or maybe I just have a way with dogs I don't know but they were lover boys to me they barked quite a bit at first and then they were just all about getting petted and playing with me, (I love big dogs) As far as their selection of vehicles well it's a small dealership if you're going there you probably already know what you want and have already searched it online, that's what I did. I was looking for a used transit connect they had several all of them had pretty low mileage as far as a transit goes I think mine had 87,000 Got it for 11,000 I paid 10 K upfront and financed the rest. They were totally cool with a cosigner. And a lot of people complain that they aren't super nice and fake happy towards you I actually respect that I don't need no bullshit I'm here by car I wouldn't be here if I didn't wanna buy one don't kiss my ass give it to me straight. And that's exactly what they do. The only thing I would say I would like for them to do better is if they would offer minor parts repair door locks gas caps tires fluid change you know the minor stuff , The type of stuff that they do for their vehicles before they sell them I would love to come back to them just for them to straighten things up on my vehicle. But if you're not looking to get your ass kissed and you just want a good vehicle at a decent price you found the right place. If you want your ass kissed you better go to one of those big-name dealerships. read more

Trash. I tried to get financed. I had my gf call to see what they would say to her to compare deals. They tried to make me pay $3000 more down . Total scammers trying to milk every dollar you have. read more

Horrible customer service experience before we could even talk to someone. This business is so unprofessional! My husband messaged about a car we seen listed on my employee benefits program. He gets in contact via their "chat" option which is really just a platform to get ur contact information apparently and harass you via phone. When my husband told the lady in the chat he just wanted the price she refused to offer it and claimed only a sales person could call me and discuss it. The transparency is seriously lacking and that's usually for a reason. Shady businesses don't like to be open and honest. Find another place to buy your car! I know I am. read more

Negative experience very disappointed told me to come all the way down there make a appointment with me and were said car is available i was all ready to go there and in middle of drive someone call me and said vehicle got sold few minutes ago and I already drove 30 min in middle . Disappointed i was not ready to give u bad review but in hot day i drove there because they make my appointment at 2 and i was driving and it already got sold in middle . :(( read more

Here is how my experience went at this establishment. I arrive with my family to look at vehicle. We walk over to it and as I am admiring the car we are greeted with a salesman. Copy of DL later and we are off on the test drive. My wife notices the AC has not kicked in. Then I see the dash display go out. Then bam! Check engine light. We were loving car, but just too many issue. I let my wife know about the check engine light and she is already saying no way. I totally agree. As we return to the lot I park and take out the baby seat. Then i notice our salesman is talking to someone in the office. I return the keys to some hot sales woman and head over to sonic to soak that the car was not as advertised When you advertise a car as ready to go. A check engine light, doesn't help with a sale. Just my own experience and opinion read more

So I did buy a nissan leaf from this place, intially it was fine. There was a lot of paper work that needed to be signed. Which is a good sign of legitimacy. However, it took them two weeks to pay off my trade in. I was recieving harrasing calls from my credit union due to theyre negligence. And I had to pay another payment on my trade in because they didnt pay off the full trade in price that was agreed upon. After the first week of owning the car the navigation was having serious issues. They gave me a loaner car while they fixed the issue: a broken ford focus that needed an oil change, bad. And after a week of driving that broken car they told me the issue still wasnt fixed. I also noticed while I was waiting in their office that they tell every single customer whom calls to contact the warranty regarding any issues with the car. They tried to tell me that same line over the phone and I refused to listen and took the car directly to the dealership immediately. Three weeks later, after countless calls made to the dealership no one has called me back about an issue they agreed to take care of. Poor customer service by the manager, salesman hector was kind. But still has not returned any of my calls-which says a lot about how they conduct business. My leaf runs great so far. It is electric though-not as many mechanical parts Buyers beware-get the car that ur interested inspected by ur own mechanic. read more

This is probably the worst customer service I've ever received from any professional business. I've recently purchased a vehicle here. They don't have any knowledge of any of the cars that there selling. We've ask a couple of questions based on the car and our salesman wasn't able to respond to any of them he said everything was on the Manuel. But worst of all we came back because the car needed to get the brakes replaced and we had and appointment at 9am on a Saturday morning we got there and Wendy which we had not meet before was seating down eating donuts and juice talking to me with her mouthful like what kind of professionalism is that. Not only does she not have manners but the worst part is that they don't even care about how they dress up because she was like in pijamas "helping" Guest. She ask me what did I want I responded back letting her know that Steve had told us to come in at 9am to drop off the car she was like well I don't just wait outside, so I stepped outside and we were waiting for around 15 minutes then the mechanic comes to us like what are you doing here you know this is going to take 4 to 5 hrs you can't stay here (in a bad attitude) I told him that no one had told us anything that Wendy had told me to wait but we didn't know for what. Okay so we finally left and was told they would call us with in 4hrs. I called back around 4:45pm exactly to ask if the car was ready because it had already been 7 hrs and no one had called Wendy talks back to me yelling saying that they'll call me I told her I wasn't trying to argue with her that I was just calling for the status because I wanted to head back home (Richmond )and I was to far to come back. Wendy was like really well if you have things to do me too and she hangs up. I got there and hour later and mind you the car had been ready. But no one called to let me know so I spend all day out for something that could've been fixed in shorter amount of time but at the end they actually didn't fix the brakes we told them it was still making a really loud sound and the mechanic said because the brakes were new to give it some time we took it to our own body shop and they remove the old brakes because they were old the mechanic at Elias Motors lied saying he replaced them. Save your money time and dignity and go somewhere else. read more

Great people . Great help. Very satisfied. felt Very comfortable they had 2 security dogs around the lot and they were very nice and playful. Got a great deal. Thanks guys. read more

The selling of the car was easy, I was paying cash, but the quality of the 2007 Sebring I purchased was a disaster!! They said they placed new brakes on the car, had to replace within 5 weeks of buying the car. They said they did the smog and oil change, was not done at all!! Let's not mention the engine problems etc. I purchased a 3 year old car "AS IS", I should have known better, but I needed a car and thought I was getting a great deal. Be sure when purchasing a car from this place or any other. Bring a man or mechanic, get what they say is done in writing and never trust the salesman. i was told lies, lies and more lies. read more

I am really surprised to see any negative reviews here. Our old beloved Subaru died,so because we had such a good experience with Elias, we decided to try them first. Because they didn't have one when I called, Hector said he would go to the auctions and get me one. Many phone calls later, we drove off in the perfect car. They even remembered me giving them a bad time about typical used ca r salespeople. We feel like members of the family. We basically called and ordered a car, even telling them the price range. Love these guys. read more

I purchased a 2011 Ford F150 from Elias Motors with 118,000 miles on it for $10,800 + tx, lic etc... on December 17,2017. I purchased a 3rd party warranty from them based on my experience with used vehicles. I did my research online on local dealers to try to find one that was reputable and thought that these guys looked pretty good. WRONG!!! Within a week of driving the vehicle the check engine light came on showing an EVAP system code. My mechanic said it had a vapor leak. Elias said bring it in and they will check it out. Their 'mechanic' (I'm being generous using that term) said he sees this problem all the time, it's the fuel filler mechanism and it just needs some lubrication to correct the seal. He sprayed some WD40 on it and sent me on my way. The next week I am back with the same problem. They keep it for 3 days and say they replaced the part. The next week the same problem. But all of a sudden, Hector, the manager who I have been dealing with stops returning my phone calls. Three messages left over a week, 'He'll call you right back' go unreturned. I take the vehicle to my mechanic, who runs the same smoke test that there 'mechanic' said he ran and my guy finds a badly leaking hose under the truck. And, of course, hoses are not covered by the warranty I purchased. The bottom line is that their 'mechanic' flat out lied to me about performing the smoke test on my vehicle, or he would have seen the badly leaking fuel vapor hose under the truck, and wasted a lot of my time having me bring my vehicle in multiple times. And Hector, the manager, in my experience does not stand behind the vehicles he sells and avoids customers who have real problems. I called 3 times and left messages with the promise that I would be called back. All the calls went unreturned. My truck needed a $682.00 repair for a problem that occurred less than a week after purchase and Elias Motors left me hanging. In my opinion they are dishonest and just reinforce the stereotype of the shady used car dealer . I would never purchase another vehicle from these guys again! Buyer Beware! read more

Fantastic used car dealership! I had some problems with my car not starting the week after purchasing it and I took it back for them to take a look. They cleaned and replaced many parts, eventually doing a valve adjustment to fix the problem. They did all of this at no extra charge, and gave me a loaner for a couple of nights. I haven't had an issue with the vehicle since. I would highly recommend Elias Motors to everyone. read more

The Elias team is awesome! Started looking for a car and they had exactly what I needed. Contacted via email and was promptly replied to throughout the process. Very busy schedule and they were able to help me throughout. Picked up the car even before business hours to have it checked out by a mechanic and no issues. Got back and paperwork all sorted out in about 30-40 minutes. Much thanks to Steve, Leti, Hector, and maintenance team! read more

I have now purchased 4 cars over the last 4 years with Elias Motors and their service has been exceptional! Hector Lastra was my sales rep and he was very helpful with finding the best financing for me. The prices are very competitive and the vehicles are of great quality. I will definitely be back for my next car purchase! read more

I am so happy with my '03 Dodge Grand Caravan purchased last week. It wasn't the lowest price I saw for this year and model, and I probably could have haggled a bit, but after meeting John my sales guy I knew this was where I was buying a car. Don't get me wrong - it was a bargain considering all of the recent work they had done on it themselves. The service I got from John made me more than happy to pay what they wanted for the minivan. Peace of mind is priceless. John is excellent. kind, not at all pushy, knowledgeable, and quite patient with me. I can be a little bit high maintenance. :) Since buying it, I have had to return twice for a rattling sound in the front end. Each time, the high level of concern was not just business men trying to save face, but actually for my safety and peace of mind. As it turns out, everything is fine. Just need to get my front bushings greased which they offered to do at a mutually agreeable time in the future. The manager Hector and service guy Nick are equally as honest and nice as John. What great guys!! I hope they are still around 20 years from now when my Caravan becomes obsolete. ;) read more

I will update in the future, if necessary, as I bought the car a few days ago. However, the experience was great. I was given a competitive price for my trade in, fair to us both, and they came down a bit on the already reasonable price for the vehicle I bought. I looked around and it was listed about $2500 or so less than others of the same miles etc.. It was nearly new (2011), car fax checks out, so not much worry about condition, although we got a warranty because miles on the higher side and factory warranty just expired. One thing is, of course, gas mileage not quite as good as purported....but it seems that is pretty much the case in every dealership and maker. There were several makes and models we were interested in and all reasonable in price and quality. Financing was reasonable, however would have liked a lower interest rate, of course. But no BS. We worked with Matthew, who was pleasant and respectful. Not condescending to me as a female like many salesmen on other lots we went to. read more

I had been looking for a used minivan for nearly a month for my expanding family. I had gone to all the big dealerships around me, searched craigslist, cargurus, and then cars.com. I was brought into many dealerships only to be told "they sold it" right before I came (which later showed to be false, that they sold it many days before, but kept it on to get people in). I was so frustrated with the car buying process and wasting hours of my time with the "negotiating" only to have me leave without a car. Once I came across Eliasmotors ad for a 2009 Honda Odyssey EXL with only 42k miles, and the incredible low price compared to other dealers, I thought this was maybe another scam to get me in the door only to be sold that the van had been sold. But NO! The car was there and since I live an hour away with a baby and small child, I was able to do the negotiating over the phone which took minutes. The price was already so low that I knew (I had been researching for a total of 4 months) it was reasonable enough to not even have to negotiate. I got to the Eliasmotors, me with Hector, and test drove the minivan. It was in perfect condition, everything I wanted and at the BEST price. I traded my car in and got a reasonable amount for trade in (more than I had been offered at bigger dealerships). The paperwork took a total of 15 minutes ( I didn't have to finance so I'm not sure if that's why). But this was seriously the easiest car purchase I have EVER made in my life! Hector was so nice and so helpful!! I will be a returning customer! Thank you thank you thank you!! read more

I was getting the run around from New Car dealerships to get approved for a car. And Hector explained to me my options and was able to get me the car I wanted instead of being put into something I did not want. I will always know where to go and where to send friends and family. Thank you Elias Motors. ;) read more

100% satisfied, couldn't have had any better effort from you guys!!! I was in a pretty tight spot, stuck with two cars..both under credit union loans...partially paid off but parts of the loan remaining.....I wanted to consolidate all and get a Toyota Prius. Under ordinary circumstances, I would have had to call each of my loan providers, and pay the settlement amount on those two cars. Then wait for the registration to arrive, then make these cars up to date again and smogged and then sell it to some party to recover the money I have spent paying off the car loans. And then afterwards, go and buy a Prius. Having a full time job and bills to pay, I think this whole process would have take me....mmmm.......a year!!!!!!!! I walked into Elias Motors one afternoon, was greeted by Hector and the Owner as well, had in mind the Prius I wanted and had traded in my two cars...consolidated all and drove away with the Prius the same night. I don't yelp a lot but only do when I have to and this has been the best decision I ever made. Elias motors helped me consolidate all this and helped me in achieving my goal in the shortest possible time. Additionally..... *Excellent trade-in value offered *Hector and crew are upfront and workout a fair price for you *No high pressure selling...instead they give you all the information and show you how the numbers add up so then its up to you to make an informed decision *They have contacts with almost any credit union which is a plus *Professional and easy to work with, and if you are in a rush they know how to move fast on the deal so as to not keep you stuck in your chair for long. *Need your new car tinted!!!!!....talk to Hector....you'll be amazed! My best decision ever!! I am pretty sure all my future vehicles are going to be sourced from them. Happy to be a customer. read more

Unprofessional and shady business. My partner and I agreed to buy a van that needed some basic repairs such as a seatbelt before we could drive it away, and were told it would be ready by the next morning. "Don't worry, I'll treat this car like I'm driving it away myself," the salesman said. We even offered to pay cash up front before it was ready. The next day, we called before coming, and were told that the van was ready. When we arrived at the appointed time, the salesman was "out at lunch", and the repairs were not done. A seatbelt had been installed but it was the wrong kind and did not fit into the clasp, and none of the other repairs had been addressed. We live an hour train ride each way from this place and it was seriously disrespectful of our time to say the van would be ready, when it was not, especially after we called ahead to confirm. We left without the van and bought from another dealer nearby. Don't bother wasting your time with this business; they're sloppy and untrustworthy. read more

Should actually take the negative reviews into consideration. Bought a Toyota Camry here and the car was vibrating pretty bad when stopped at a light. They promised to fix it and I've taken it back twice and still didn't fix it. I've given up on taking it back and will deal with it myself. Also asked to fix the front window because they had some chips and the old man refused because he said I bought it as is. Also now the tire pressure light is coming on now, even though the tire pressure is ok. Steve the sales guy was great though and he did try to get all the things fix. Pretty sure the old man was the owner or part owner. Never again going to this place. read more

Update (10/22/16): When we purchased our 2013 Prius (see review below) we mentioned to Hector that there was an issue with the driver and passenger side door locks. After having their mechanics take a look at it, it turned out that it was an issue with the door lock actuators and that this issue was common with 2013 series Toyota Prius'. They ordered the actuators for us (had to wait about a couple of weeks for them) and got them installed in just under an hour when we came back to them today - door lock issue resolved! Hector even let us borrow a car off their lot to grab some breakfast while they were working on our Prius! Again, I can't say enough how great these guys are! Thank you Elias Motors! Review from Facebook (10/09/16): Thank you Hector and John for the best car buying experience I've ever had this past weekend. You let us test drive the car we had our eye on all to ourselves and you even went the extra mile in taking care of an issue we had with the car post sale. Awesome salesmanship! Highly recommended! Thank you for selling us our car! read more

This review is only for the initial buying experience since I have only had the car for two weeks now and I can't know how it will turn out to be. I never write reviews but I was very impressed by the kind people at Elias Motors. I was terrified to buy a used car and was dreading dealing with used car salespeople but I had a very easy and pleasant experience. There was zero pressure. I came in and looked without anyone swarming me and was able to take the car to my mechanic in Hayward with no problem at all. The process was very smooth. After a few days the check engine light came on and I was afraid I would be out of luck but I brought it back in and they took a look at it right away. So far so good and I hope I'll get many years out of the car. read more

It was nice to meet manny today. Nice guy, well knowledge on what he is doing. People there are professional and efficient enough to process all the documents. read more

Walked up to the owner and he completely ignored me looking really mad. Once he did that, I turned right around. I don't think he cares about his customers. Just cares about profits he makes. read more

Recently purchased a great car from this dealership. Customer service & knowledge of the car by John was much appreciated. Great car, no pressure better than drscribed. Very happy & would buy again from them. Drove from out of state & bought sight unseen to a wonderful staff & beautiful car. read more

Craigslist got me there to look at one vehicle. The hassle free environment encouraged me to look around and eventually purchase, more than I originally came to look at! I walked around the whole lot without being bothered. When I was ready to make an inquiry, I knocked on an office door, and pressure free Nick appeared to help me, and answer any of my questions. Few minutes later we were on a test drive, and Nick let the vehicle sell it's self. read more

I had a very good interaction with this dealership when I worked with Nasir in purchasing my vehicle in 2005. Not pushy, very generous with information. Hope this holds true for other prospective buyers. read more

I just bought a car from them, and by far, had the BEST car buying experience. It was quick and easy, as we ran credit and discussed the details over the phone before hand. I went in, test drove my car, and he got the paperwork ready and we were out in less than 1 hr. I had no credit and Steve worked with me and was very straight forward about my credit situation. If you have bad or no credit, I would highly recommend them for a start off to build your credit. Aside from that, their staff is very nice and friendly and their cars are all nice and clean. I have no complaints with this dealership. And would definitely come back for my next car purchase in the future. read more

Have been buying my cars from these guys since they first opened. Always a great experience, like dealing with family and not that typical car dealer feeling. Great Financing they got for me. read more

Nick helped us when we bought a pre-owned Mini Cooper. He was honest, very accommodating and helpful A great experience. He had a good selection of cars. read more

I was very pleased to work out a deal with Elias Motors. Their level of professionalism exceeded my expectations. Thank you

Best place to buy a car, I've bought three cars there and had the best service, they don't hound you or pressure you like all the other car dealerships and most of all the really work hard and go that extra mile to get you approved, I've recommend my friends and family and they all got treated the same way and drove out with new cars. Couldn't ask for a more friendly dealership, I will continue to recommend them. read more

A very impressive car shopping experience, I reached out to Hector on a Monday and by Friday that same week I was driving my new Ford Explorer. It was exactly the one I was looking for and he got me a good deal on it. No hassle, No Bs, All paperwork done before i arrived to just sign and drive away! I will definitely call him again next time I'm shopping for new car. read more