Our sofa didn't come out quite right (design, not workmanship), but Chris made us a spot-on replacement in a week and had a team swap it out on his nickel. That's even more telling than a good review of a routine transaction. Great place for sofas and sectionals exactly as you want them.

We had California Sofas reupholster our very well-built 30 year old sofa and purchased a love seat that they matched exactly to it. The process was easy although Chris, the owner is crazy-busy. Unfortunately, the waiting time stretched way beyond what could be considered normal. I ordered the items on October 3, 2024. We finally received them, after hearing everytime I called it would be soon, or next week, the very end of January (4 months). That was fine, we were patient and everytime I managed to reach Chris he was pleasant and apologetic (the holidays, workers sick, etc.). However, when the sofas arrived we found a small flaw in the middle of the love seat where they cut the fabric too short so that it doesn't meet. It is a small flaw but the fabric will undoubtedly tear further. I called Chris and sent pictures immediatley but I have received zero response to my now numerous calls. Something needs to be done to remedy this issue. Chris, if you read this, I hope you will pay attention. I'm filing with the Better Business Bureau next and I won't stop complaining until you rectify this issue. Picture shows small tear at the top of where the two cushions come together.

It always takes me a while to find a sofa. Last time, I poked around for two years before I found one I liked. So I was excited when I saw a cute sofa on the California Sofa website. We were able to get exact dimensions on the phone to confirm the couch would fit in our space and wouldn't be too tall/deep. Then when we visited, we sat on various sofas and decided the firmness and the fabric that we wanted. The sofa we wanted wasn't in the showroom, but with all the info they gave us, we didn't need to try that particular one. Chris was great with helping us out. And though there was the typical wait for the sofa making and delivery, it finally came, and it's perfect! Now we're all fighting over who gets to lie on the sofa. P.S. This wasn't a cheap sofa, but it felt like a good deal for a beautiful, solid sofa that should last a long time. The fabric is great and you can flip the cushions. (Sad that it's worth mentioning that -- when did they start making cushions that can't be flipped?!)

TLDR - Fantastic custom sofa for a great price. This is a small operation so adjust your expectations in terms of communication and delivery times. I will never buy a sofa from anywhere else, true believer. Amazing product and customer service. Long review- I went to all the usual spots looking for a couch. West Elm, Crate and Barrel, Restoration Hardware, etc. I sat on every single couch in Marin and nothing looked and felt like the couch I wanted. I was really deflated, so I go to yelp to see if I've missed any place and I saw California Sofa's listing. Great reviews, on my way home so I stopped in. Once you step into the showroom you can see that they have just a ton of selection to choose from. Chris, the owner, gives you plenty of space to browse but the experience of shopping there doesn't really start until you engage with Chris. Through lengthy conversation you realize Chris has forgotten more about furniture and couches than any employee at these other stores even know. The sheer number of couch styles, fabric, leather, etc - they simply have any couch you could possibly want. Because if they don't have the couch style you are looking for they will simply build it to your specifications. And the cost is perfect for what you get. For the cost of a couch at Crate and Barrel you get a custom couch that fits your room and your style to a T. We went with a performance fabric which is going to stand up to my teenage kids and dogs. We have a very big living room and we wanted a 10 foot couch to finally give us space for people to sit without complaining that their brother is touching them. The couch is substantial without being too heavy to move if you need to get at the wall behind it. Oh, and I love the fact that the cushions are upholstered all the way around. These mass produced couches at other stores only have upholstery on one side to save money. Oh, and when I asked Chris about getting new cushions if/when these cushions lose their firmness he told me that it wouldn't happen. I said what if I gain 500 lbs, never left the couch and it inevitably caused a permanent depression. He said in that unlikely circumstance they would get me a new cushion at cost. So here is what to expect from the shopping experience. You will meet with Chris, sit in a bunch of couches to figure out what kind of seat cushion firmness and filling you'll want. You will look at various styles, tons of different fabric swatches and then order the couch. Chris will tell you that it is 6-8 weeks for the couch to get here. Ours took a tad longer, maybe 10 weeks all-in. As time went by, trying to narrow on that delivery date from Chris was challenging. To be clear, Chris doesn't have a massive staff working with him. The fact that he is as accessible as he is quite amazing. But don't expect him to necessarily know exactly where your couch is in the manufacturing process say 5 weeks out. Also be prepared for your couch to be finished but waiting for more furniture to be finished so that they have a full truck to drive up from SoCal. I get why Chris might say 6-8weeks, because 10 weeks seems like a very long time and it might deter some people. Don't get me wrong, the couch could very well have gotten here in 8 weeks if there were fewer orders in, so maybe my 10 weeks was an exception to the rule. Ultimately, this isn't a happy meal you are buying it is a custom couch that should hopefully be the last couch you buy. One last thing. We got this big long 10ft couch and they placed a leg in the middle to support the length of it. Our floor, like most older homes, is not perfectly level so the couch wobbled when it was put in place. I called Chris and 90 minutes later the furniture designer was at my house and trimmed the middle leg to fix the wobble. On a friggin Saturday. That really blew me away.

Grant W.

Two tasks I intentionally shy away from with regularity or joy...shop for clothes, as detailed in my well-worn cargo shorts...and shop for furniture. I joke with friends who come for dinner that my chairs become a bit uncomfortable after several hours, all so they won't stay too long! Lest you worry, yes I've updated the cargo's, and now it was time for a piece of furniture. So...where do you find the owner of a furniture store who is actually on-site, and traverses the 'buying new furniture' experience with you? Answer...California Sofa. Chris is an affable guy who has the enviable ability to 'not crowd' as I became familiar with purpose, style, color, and availability of various pieces of furniture. He readily answered every (think, 'many') question I posed, and offered several of his own for my consideration as I narrowed my search for the ideal chair. California Sofa was one of three stores I scoured between SF and San Rafael. On Chris' showroom floor, a Fjords of Norway 'Axel' power recliner in Ice leather waited for me. This chair looks nothing like a recliner, but rather a high end, stylized piece of sculpture. Its super contemporary design and color is what one associates with our creative, minimalist Viking brothers and sisters, and was an immediate draw. While operating over and over the dual motors controlling the independent head and leg movement, I peppered Chris with even more questions...Regardless, he remained the oracle. With availability checked and financing discussed...Yes, financing...zero interest for 24-months, I placed my order for two! Chris was champion in keeping me updated with the Axel's pending arrival. Once they arrived at Cal Sofa, Devante and Arturo, Chris' two skilled and way cool delivery pros, delivered the Axel's...bringing both up 30 steps, and placing them on either side of my fireplace...Spot on! And as if Devante and Arturo weren't awesome enough, Devante asked if there were anything I would like them to move before they left! I'm a detail and data-driven guy who appreciates quality craftsmanship and service. When I add up Chris' product knowledge, above and beyond customer service, and personality; the Fjords of Norway quality, and the Axel's design; Devante and Arturo's champion delivery of the Axel's, not to mention being asked if I would like anything moved; the sum of the aforementioned is nothing other than an outstanding experience. Heck, with this adventure in hand, shopping for furniture just became fun!

Ray K.

Really pleased with the service my husband and I received from Chris at California Sofa - and ultimately the sofas that were made for us. Chris walked us through the ordering process and made some great recommendations with regards to color, fabric, size, and style. After the order was placed, Chris was on top of it - easily approachable, he was able to track our order and keep us updated as our delivery deadline approached. In our case, we had planned the delivery of the two sofas we ordered to coincide with a move. Knowing that the movers' date was fixed, and to minimize the unavoidable chaos that always comes with moving, we really needed for Chris to deliver on time. Not only did he deliver on time - he delivered a day early, which totally worked for us. Highly recommend working with Chris and California Sofas.

Dan P.

Chris was a great collaborator in designing and building the ultimate custom couch for my media room. He guided me every step of the way to select the material and sleeper bed functionality i wanted. The couch looks outstanding and is comfortable and functional AF. The true test of a partner, however, is when something goes wrong in the process. I made a measurement error and Chris's team built the couch to my slightly mistaken spec. Installation day came and the couch didn't fit. Totally my fault and Chris and his crew handled it professionally and quickly and we came up with a fair resolution plan. I would have given Chris's business 5 stars before my mistake. But sometimes mistakes test character and commitment to service--now i would give the biz 6 stars if i could. I would recommend all my friends to Chris as i know he will take care of them.

Mike B.

Great service. I contacted several other local and out of state custom sofa and furniture designers and manufacturers. Chris helped me to identify the leather quality, type of sofa with proper dimensions and size. I received great service, a great product, and on-time white glove style delivery. I can't complain. I will definitely use this again for any custom furniture I get in the future and highly recommend in using, you won't be disappointed. Great job Chris!!