Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He…read morewas awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance.

great service and knowledgeable about the appliance. gave me a few options on how to fix the…read moreproblem.

I have been using Dave for all my appliance repairs for years. He is prompt, honest, clean, and…read moreskilled, even showing me some of the little things I can "fix" myself. I highly recommend him.

I called Dave today about our refrigerator. It quit working. He came in about 20 minutes and fixed…read morethe problem. Definitely recommend him!

You can't BEAT Alan Pickering for appliance service! He's been our "GO TO" man for 3 decades!read more

A hometown appliance store that doesn't need to offer to match city prices, they match or beat city…read moreprices regularly !! Have bought several appliances over last 30 years from this retailer. Always a pleasant smile and a willingness to answer questions even if you're just looking/comparing. Once you've wasted your gas and time driving to the city, I hope you'll return to this Main street business and keep our tax dollars local. Sears, Lowes and Home Depot cannot compete here.

So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her…read morehusbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages. Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked! Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY! I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business. AMAZING!

My new washer and dryer were just delivered and installed, quickly and efficiently! The gentlemen…read morewere very professional and helpful! Chris at the store helped me understand all the nuances of w/d technology as it's changed a lot since I last purchased. What I appreciate is the business is local and they service what they sell - no contractors that don't care if done right. If I need any appliances in the future, I will definitely buy from Chris and Discount Appliances! Check them out!

Want bad service? Horrible customer relations? Then by all means, Call Joe!!!…read more First off, I got charged $139 for a 15 minute visit from one of Joe's service workers. My dryer was spinning, was warm, but wasn't drying clothes. "It's clogged", he said. He absolutely positively guaranteed that was my problem. He didn't even examine the dryer. I took his word for it, as I have had this issue in the distant past. After disconnecting everything and checking all the vents, I found that was NOT the problem. Since this was a local business (I live in Bloomfield), I wanted to give them the benefit of the doubt and I went in to talk to them. I went into the store, explained the situation, and was given 2 more things to try, before they sent another service man to my house. I tried these 2 things, and neither of them worked. While I had the whole thing taken apart, I noticed that the fan/blower was no longer attached. I screwed it back in and my dryer worked again. Once again, I went into the store to try and reasonably explain my dissatisfaction with this whole experience. I got the original service worker who came to my house. He gave me a disgusted look and said "How was I supposed to know that???". I then explained my situation to the woman at the front desk, made no demands, and asked that they do the right thing, as I had paid $139 for an incorrect 15 minute consultation and ended up fixing the dryer myself. She said she would discuss it with management and get back to me. I waited a week, and at that point, I noticed my check had been cashed. I guess customer satisfaction (of a neighbor in fact) and return business are not important factors to Call Joe. Please please please avoid Call Joe Appliance.

If you are a parent, do not work with these people. When we set the appointment, we assured them…read moresomeone would be home. My husband even took a half day of work to ensure there would be no issues. We called and confirmed again our appointment and were provided a 7-hour time frame. We were told to clear out our entire refrigerator, turn everything off and wait - which is exactly what we did. When they finally did call us, we called them back in 8 minutes and were told they would not help us. I asked what the likelihood it would be he could show up today, and Marilyn told me she had no idea - she had just gotten to work at 1pm. I asked her how often he was typically able to come back to houses and she had nothing but rude comments to share. We have kids, I can't gamble our entire food supply for someone who doesn't know how to schedule appointments correctly in 2023. If I were Joe, I would be absolutely horrified to know how his customers were being spoken to. *EDITED TO ADD: Joe has responded to my Google review with quite an inaccurate rant. It appears he would not in fact be horrified to know how his customers were being spoken to

Locally owned. They really stand behind their items. I love their buy one, get one deals. They're…read moremy go-to store for home appliances and furniture.

From the owner: Honesty - Integrity - Reliability - Service Since 1945…read more At Herman Bros. Inc. every time we deal with you, our customer, we try to give you the best price available anywhere. We try to give you the best service available anywhere, and we try to give you the fastest, most courteous delivery anywhere. We pride ourselves in your satisfaction. We sell appliances, furniture, mattress sets, and HDTV. We have a loyal, hard working, and intelligent staff. Call us today for more information.

I had trouble with a 6 MO Maytag washer that I bought elsewhere. I couldn't find a repair person…read moredue to my rural location. Reister's agreed to come out. Peter was the 1st service man. He was knowledgeable and quickly found what part was needed. Maytag sent the part. Andrew was the 2nd and 3rd repairman. He was also knowledgeable and thorough. I would highly recommend buying from Reister's and/or using their repair service. I will definitely be buying from them in the future but definitely NOT a Maytag product. JoAnn S.

Jason was our repair man. Jason was extremely professional, helpful and very conscience of the…read moreCovid situation. I would highly recommend Reister Appliance to anyone. Mikey, the service manager was also top shelf. Ron Milko

Mr. McEvoy is excellent! He was able to fix our refrigerator quickly and gave us guidance for…read morepreventing the problem again. He was able to come the day after I called, and showed up right on time. I will definitely call him again.

From the owner: repairs and installs Washers and Dryers, Dishwashers, Ranges/stoves/ovens, Refrigerators/Freezers,…read moreHot water heaters, and Sump pumps and more call us today. (585)205-0654

This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

They were communicative, friendly and prompt. Service was great. The tech was helpful. Had to come…read moreout twice, as the issue at first seemed to be a cleaning that was required and then was determined to be a regulator for the dryer. Only problem I have with them is that most companies I've worked with will apply the service call fee (~$125 in this case) towards the actual repair if a repair is needed, and Register Appliance does not. Generally, the service call fee is to cover the cost of sending a service tech out when no actual service is needed--and maybe covering a very, very simple fix (like tightening a loose hose or something). In this company's case, this is not true. To be clear, I was informed of this when I booked them, so this was NOT a surprise, but I was also in a bit of a tough spot, as my mother needed a working dryer immediately.