This is one of my go to store when I come to Great Mall. As there is no longer a Banana Republic…read morestore at Stoneridge Mall or Walnut Creek. I wear a lot of clothes for work from this store and I come to this store from time to time or purchase online. Great value and style and lots selection for work. Service is fine. I like to look through the clearance rack to find deals.

We came into the store to try out a different t-shirt size for my hubby as I bought him a sampler…read moreof white T-shirts for Christmas. The deals for Black Friday is definitely worth it for Ts but I snoozed a bit and still got a quasi good sale price during December. Anyhoo, we decided to come in and just get a few of a specific shirt with the sale online being almost comparable to the price I paid. L O C A T I O N Banana Republic Factory Store is located in Great Mall on the east side of the mall. I usually park at Marshalls and then walk to the right. I N S I D E Layout seems to mimic GAP considering they are part of the same company. Women's on the right side and men's on the left. Unfortunately the sale they had online for an extra 40% off was not applicable in store so we ended up doing a return of all the shirts I had and bought 3 of one type of shirt online and did a pick up in store. It was pretty instant. As soon as I entered the order, one of the store associates was about to fulfill our order when we just told him that it was in our hands. So we didn't wait at all as it wasn't a busy day. He packed up our shirts and then just verified my order with my ID and we were off. S E R V I C E Returns was seemless and easy. Ordering online and pick up was also very quick. Again it's also because it wasn't super busy when we did our order so it was instantaneous. O V E R A L L Not a bad place to go in store to pick up online orders for Banana Republic Factory. I've done so in the past. Sometimes the online prices are better that in the store and sometimes it's the opposite. It's definitely a gamble. Good customer service here. Glad it's close-ish to home for returns and exchanges.

Alan was a great associate that was able to help me and give me some great advice! No other…read moreassociate approached me while I was in the store browsing around for about 20 min. Alan stepped up, made short talk and made me feel comfortable! I would definitely recommend to look for him when shopping here. They had a great selection for things that are currently trending, the value of the product and associate help was all great!

As I was waiting for Janet, the Coach Men's Factory caught my attention with a sign in the window…read moreannouncing 50% discount on all bags. I'm a male version of a bag whore! I have an extensive bag collection from Louis Vuitton, Tumi and Coach, including massagers, backpacks and over-night bags, so the last thing I needed was yet another bag. Shoe loving ladies, you know what I am talking about! As an addict would make excuses to see his dealer for the last time, I told myself the same and strolled right in. Immediately I was greeted with a smile and reassured that the discount was in affect. The staff offered assistance, but I politely refused, as I was only browsing. It didn't take long before I was inspecting several bags, still in denial, trying to decide which would best fit my needs. Eventually, I asked for assistance, as I was attempting to select the best color shade and leather texture of the same bag. Holly assisted me and suggested to bring out the rest of them from the back, so I can choose the perfect one. She brought out another four to choose from. Now that is customer service! Typically you ask someone to check for an item in stock and you're faced with resistance and laziness; not so with Holly and the Coach store. I made my purchase, and the bag was packaged with care. The store was well organized and kept neat and tidy. The sections were organized by style and type, making browsing effective and efficient. One minor issue was that the nearest mirror to the sunglass section was on the opposite wall, roughly twenty feet away. This should be easily remedied by store management. Overall, the customer service was personalized, helpful and the staff was not aggressive to make a sale. I would definitely return and shop here again (still shaking from my addiction).

I purchased a bodysuit yesterday and told the cashier that I was going to try it in at home and…read moremight return it. He made no mention of the policy that I would not have been able to read in the tiny fine print. When I went to return it today. I was greeted by Diana. Who was rude and insulting about the return. Instead of being polite and understanding, she had a lot of attitude. She then pawned me off on another person and walked away. I don't think I will be returning to this store as the service that I was shown today was completely unacceptable.

Lexi was amazing! Her customer service is impeccable, absolutely provided the best service I could…read morehave imagined. I greatly appreciate her skills and bright personality. Will forever have a good memory and experience ingrained into my mind when I think about this store because of my good experience that is associated with how well Lexi made me feel here.