I went here for an X-RAY and here is the good and bad. Some of it is beyond their control but just…read morean FYI. Pros- The woman working the desk was probably the best receptionist I have ever found in any medical facility in Phx, "enough said." The rest of the staff were nice The facility was clean, relaxed, and organized. Cons It took three hours to get an X-Ray. That is way too long for a facility that only had two people waiting to be seen ahead of me. Granted, I did not know what was going on inside but only two people left in all that time. I can see if it was packed but it was not. I know I was a walk in, but still. Not their fault but an FYI, the construction on Bethany and 19th Ave going north is a nightmare and extremely dangerous. I am resolved to not go near Christown Mall area for a year. It is extremely difficult and borderline impossible getting into and out to this facility alive! I would have given it four stars but took off one for the wait time. I did not take off a star for the construction since that is not their fault. However, giving fair warning to others to be careful or chose another Simonmed facility in town.

I give them zero stars there is a reason they are rated 1.5 stars their place is filthy. I was on…read morethe phone for more than a half hour securing an appointmen. I specifically asked for a female tech. I was assured that the appointment was scheduled with a female and after all this particular location is called the women's center. well, I drive and arrived and waited only to find out the tech was a male and they have no female techs there at all. I was very disappointed and upset because there is a reason I wanted a female. This appointment was rescheduled for another week and because of the nature of the appointmen, I don't think they should make me wait that long. I attempted to submit a complaint. They put me on eternal hold and finally hung up on me. The process of submitting a complaint is an additional burden on the patient and they don't want to hear you out. they will never learn how bad they really are. This is not the first time I have had scheduling issues. They've scheduled me at the wrong office for the wrong imaging service and gave me the run around. All in all, I wonder how our insurances tolerate this kind of service for their members.

Took excellent care of my mother. Magnet designation, and non-profit to boot. Great job HonorHealth!read more

I came in for an MRI appointment. I asked for a pen and paper to communicate because I am Deaf…read more The front desk did so, but the specialist did not. He refused. Should there be any emergencies or questions, he would not address them in writing. He continued to talk over me. I asked the front desk to help us so we wouldn't have communication barriers. Deaf does not mean we all can read lips. Some can, some cannot. Some can hear better, some cannot hear well. Some can speak well; some cannot. This violated my ADA rights. This tracks the character of the center behave to the people of representation; no compassion for that. Seek elsewhere.

Came in to get some imaging done and all the staff was really friendly and welcoming. Amanda V out…read morein the front desk helped me out with any questions I had in a kind, respectful and professional manner. Everyone took care of me I recommend this place for a quick and easy process.

I've been to Desert Valley Radiology two or maybe even three times, and always get the same great…read moreservice. In and out, regardless of how busy they are, and whether I've made an appointment or not. I would say that Tuesday/Wednesday early morning seems to be pretty slow, so that's handy. The front desk folks and super friendly, as well as patient and informed. Paperwork doesn't take too long. The radiology technicians are wonderful and respectful, gentle and patient. I will probably always use this business if I need to have radiology work done.

Had to get chest X-rays for bronchitis. Whomp…read more I was literally here for 10min. I came without an appointment. Got in and out even with others waiting ahead of me. They may have been in for more complicated things. The guy scanning me was quick and professional. He said I had long lungs. News to me!!! Hurray lungs. No more bronchitis. Thanks for the quick job.

You're literally singing happy birthday to someone while my wife sits here potentially with cracked…read moreribs waiting to be imaged. This is pathetic.

They charged $100 at the appointment even when they could see my copay was $0. When I asked about…read moreit they said they would automatically refund any over payment. 4 months later after all the billing was finalized and they had received the payment from my insurance they never sent it refund. I had to call and initiate the refund. Be sure you keep track of how much these people are charging you and make sure you dont overpay. They will try to steal from you.

Sheldon is a great tech assistant super respectful and kind as well as Shawnee they both are really…read morehelpful and respectful and made procedures go super smoothly. MRI CT SCAN

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

Always Fast and Courteous - Recommend highly - excellent place to get x-rays - all should goread more

I have not gotten to Simom Med yet, but my experience with the customer service appointment clerk…read morewas less than acceptable. They appear to have little telephone skills. Having a strong foreign accent doesn't help and talking softly using speaker doesn't help. Almost evry other question had to be repeated. What should have taken 2 minutes to arrange took almost 15. Not a good experience.

Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

Exceptional service with a smile and super speedy painless experience for rapid COVID test. In and…read moreout in under 10minutes with results sent to our phone and email. Thank you!!!

I had a COVID Antigen test at Formula Diagnostics. I got an appointment the same day (good!)…read more Before the test I asked if they take insurance, but said "no, but we will provide everything you need to submit it to your insurance company". So, they did a good job with my test and my results within 20 minutes. When I was sent my results, but it was missing: 1) Type of service/Procedure code. 2) Health care professional name/credentials 3) Health care professional Tax ID #. I called twice, emailed them 2 times with no replies (bad!). Then and went to the facility in Scottsdale and they said they didn't have it (bad!). Bottom line, they provide a good service if you want to pay full price. If you want to submit it to your insurance, don't believe them when they say they'll provide you what's needed to submit it to your insurance.