We usually bring our (not so little) baby here to get his food and a nail grinding. When we walk…read moreinto the grooming area - making sure there were no other dogs inside - we were greeted by some of the groomers. At first we were communicating by talking across the room, seems a little unprofessional. Once we told them what we wanted they told me that another groomer is coming in at 4 and she will be the one handling the grinding (it was like 3 minutes from 4 o'clock), so we took Rocky out and went to look at some food. We had him on Blue Wilderness (Salmon) but the vet told us to maybe switch it up to another brand that is limited ingredients since he does have allergies. We were looking through the store and only found a handful of brands that I would actually feed my dog. We decided not to purchase our food here because 1. The vet suggested Taste of the Wild (which they did not have), and 2. We felt the food they provided was not up to par with someone we would want to give him. By this time, it was already after 4. About 4:10. So we walk back to the grooming area, and there she is (about to call us). Anyways, we leave him there and I took the receipt - which I had to ask for so I could pay - to the register. There was only one register open (out of the three they have) and I was the third in line, which is not a huge wait for me. But it was a holiday week, and fairly busy... Anyways, after a few minutes another register opens up but two people hop in that line. After what seemed like forever - my line started to move - YAY! But the person in front of us, had quite a few items to purchase and the cashier was complaining about how slow the computer was... We decided to move to another register (which had two other people), but actually went quicker than the first one we were in. I check in on YELP and received a $5 coupon for the salon, so I show them and it felt as if they have never seen this coupon before. The gentleman working did not know how to put the coupon in, so he grabbed another employee and she was a little confused so they got a manager. I would think that if they have a coupon out, they would make sure their employees know how to ring them in correctly - or at least know about the coupon. Anyways, I saw Rocky getting lowered so I told my fiance to grab him while I finish and pay. This whole time, the first register STILL had the same guy... I would think being a couple days before a holiday they would be well prepared and staffed accordingly. We ended up going to another pet store to buy his food, which is a little more expensive but healthier and better ingredients. I think next time we will go to another pet groomer and see if they are better. P.S. I have been here several times, and this is the worst visit. They are usually quicker and less of a hassle.

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and…read moreso called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz.

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

I spoke with Chelsea, and unfortunately the interaction was very unfriendly. I arrived just before…read more7:00 p.m. while the doors were still open and there were several customers still shopping inside. Before I could even walk past the register, I was told they were closed. I politely asked if I could quickly grab a bag of cat food while the other customers finished shopping and checked out, but Chelsea abruptly responded, "We're closed." I wasn't aware the store closed at 7:00 p.m., and since I had arrived before 7:00 while the store was still open and serving other customers, I was surprised that I wasn't allowed to purchase my single item. I would've been understanding if it was 7:00 or later, but it was not. It takes 30 seconds to grab cat food.

Always find this place interesting. Looks like a pet store, smells like a pet store, and well, it…read moreis a pet store. I must have been here a hundred times and the staff always seem to be subdued. Not friendly, overly talkative (which isn't a bad thing), not polite, just there to serve --very drone like -- that feels like that's all they're there for. As for the store, they always have everything I've ever needed and much more. They have a fantastic inventory, always well stocked shelves, and airy feeling inside. Easy parking outside, and quick access to and from surrounding main streets. Great store but don't go there looking for too much conversation or human-like interaction.

Holy smoke... i signed up for a puppy training class and showed up at the appointed timed. 11:00…read moretoday 7/11/26. I was told by the inept trainer, Alisha, or whatever her name was, that because only 1 person (myself)showed up I would need to have private training lessons. I did not sign up for that. Eventually two others showed up and....then started the training....or lack of. I'm not sure where she received her "pet training" but she had NO idea how to teach and as a former educator myself, I was appalled at how she spoke and her SHRILL VOICE was hard to listen to. I guess the old saying "you get what you pay for" is always true! Go somewhere else or, even better, hire a professional trainer who knows what they are doing.

Staff were very polite and helpful and were available to answer my silly questions about changing…read moremy Beta Fish's water. They had a nice selection of Beta Fish and supplies as well. Location is strange - But, I found it. Store is well stocked and clean. No foul odor when you enter the premise, which is unusual for these types of stores. Again - It was nice to be greated by employees who treated me kindly.

If I could give half a star for the Grooming Department - I would. Took my dog today for an…read moreappointment at 9am and since we were due to be at an event for my sons birthday an hour away, asked if I could drop him off at 8:30 when making the appointment and I was told that was no problem. Skip to today for my appointment...I arrived and no one was in the grooming station so I pressed the button that said "press here for assistance" and waited and nothing. Pressed it again a few minutes later and waited and nothing. Then, a cashier from the front of the store comes in and asked if I had an appointment and I said that I did and was told that I could drop my dog off early. He then went to go find someone who worked in the grooming department and they came in saying that they didn't open until 9 and that she had to get the computers "turned on and ready to go". I said I'd not be waiting because I was already over it and her attitude was less than welcoming. My wife decided to go back in and take him and the groomer told her this time that "because my dog was in the system as a Boxer mix" that he'd have to be picked up immediately following his appointment 45 minutes after we dropped him off. Again, we had tickets to an event for my sons birthday which is why we asked to drop our dog off early in the first place. Anyway, she told us that because he was a "Boxer mix" that they had breathing issues and they weren't allowed to be crated in the back. 1) That is the furthest thing from the truth as I've seen Boxer mixed dogs there before. 2) Our dog had been going to that location for the last 3 years. We ended up having to go back home with our dog because they refused to take our dog and provide the service we had scheduled and have had done for THREE YEARS. Don't waste your time with this location. They are always rude and never accommodating.

Angela went above and beyond to help my son and I. She was very patient with all our questions…read moreabout the tortoises.

I met Sara in grooming and it was immediate good vibes - she's incredibly welcoming and positive!…read moreBut it was my dog's reaction to Sara that won my heart. Sara cares, very obviously loves animals, and has that special touch! She did a great job grooming my angel, who rarely trusts anyone to grind her nails. Sara's an overall wonderful and lovely person, and I've already booked my next appointment with her!

This store is totally amazing. Every time I come here there are so many new and cool items I feel…read morelike a kid in a toy store. I recently started birding this year and was getting seed at the major stores. Then one day I saw this place and couldn't wait to go inside. I still get excited knowing I need to go make a WBU run. The staff are absolutely amazing. Everyone is so knowledgeable and so incredibly kind. I became a member which is $25 a year and it saves so much on bird food. They also have the best bird food you can buy with no additives. Yes there's additives on a lot of bird food, who would have thought? This is also a wonderful place to get a gift for someone. So many cool and neat things, be amazed when you come here.

Has a wide selection of products at competitive prices, and the service is always with a smile and…read morehelpful friendliness.

I can't say enough about the groomer's at Petco Charlotte! My Moyen Poodle puppy is going through…read morehis "fear stage" right now & scared of everyone & everything! When we got to Petco, I was worried. But then, there is Mrs Jessica! She is his groomer & the manager at this location. He was whimpering & like a kid, reaching up for love. Mrs Jessica reached right down to him and picked him up; and he's no Toy Poodle lol. She always does a great job but since it's his birthday, I feel he got an extra special big boy cut! I will also share that, under her leadership & team focus, I've noticed the same level of caring from all the staff. Now parking!!! Whew! It's a parking deck so that's a pain HOWEVER, it's a Target on the 3rd floor, some great shopping in walking distance and a Frutta Bowl right across the way! So you can make an appointment for you dog, fool around for a few hours then pick up your fur baby & go home; 1 RT Trip PERFECT! I recommend this location and drive 20 miles to go myself

Doggies and kitties need presents too, so we stopped in to Petco and picked up some goodies. The…read morestore is tidy, well packed with stuff for dogs, cats, fish, other small creatures. Prices are clearly marked. Friendly service. They often have animals for adoption so I try to steer away from that part of the store or I'd have to take more home with me and I already have enough. [Review 12573 overall, 2365 of 2019.]

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!