Picked up a large bag of orchard grass and timothy hay blend, oxbow essentials rabbit food…read more(pellets), and an apple stick bouquet (made with marigold, rose, and cornflower petals), to keep my bunnies happy and healthy! I visited a different location of this chain long ago and never returned cuz they didn't accept credit card payments, which is inconvenient for me. But years later, I'm so glad I returned to Pet Club and gave them another chance. Not only does the Cupertino store accept credit cards (Visa/MC only, no Amex/Discover as of April 2024), but also the place was clean, organized, and stocked full of small animal products, which is rare in the pet world. Sure, they have stuff for dogs, cats, fish, birds, and reptiles too, but I only came here for one thing (well, two if you count both of my bunnies). Offerings include assorted snacks, unique housing, cute and creative accessories, chew toys galore, uncommon food and hay brands, harnesses, tunnels, and other goodies. The employee who helped me provided friendly and efficient service, and there was no waiting on a Wednesday afternoon, which simply added to my positive experience at Pet Club. Needless to say, they're now back on my radar whenever I need bunny treats or supplies for my spoiled but precious fur babies.

The previous review isn't lying with how they treat the yt folks vs poc. I have been coming for 10…read moreyears and the cashier by the name nacho gave me such bed ridden standoff behavior. Such a degrading experience now I will have to pick another location. I guess I have to start going back to petco. This sucks because usually mike and the other two cashier ladies are always kind and helpful. That guy clearly needs more training. Just charge me the .10 for a small thin treat bag for my dogs toothpaste and bones and don't give me a whole lecture about how you will loose your job or get penalties for not charging bags that "will be coming out of your paycheck" WTH lol bs bye

Amazing customer service. The team here went above and beyond. I had a problem with my delivery and…read moreCourtney and Chris handled the issue capably, compassionately, and efficiently. Courtney was super responsive and stayed in close communication with me and their other team, and coordinated with Chris who also helped me. They handled the situation seamlessly and made sure I got what I needed. I wasn't left hanging to figure it out on my own - they were proactive and incredibly helpful. They were responsive and genuine. Outstanding service. Thank you!

always want the best food for my little guy, and this place has an amazing selection of kibble and…read moreclean brands! I usually come here to refill on kibble and some treats. If you're looking for toys, you can go to any pet store for a fraction of the price, but I always splurge on my dog's food here. you can also wash your dog here which is pretty cool, I've never used it but I see lots of parents come here with their pups to get them washed

Been a customer of Andy's pet shop since they were on the Alameda, then Norte Dame, and now off…read moreBascom Ave. They're been a great resource for my birds, dogs and Guinea pigs. They offer healthier options than the big box stores for your beloved pets. They have bugs for your reptiles too!

I don't know his name but he was supper helpful and I will be coming here for my pets needsread more

这家宠物超级店基本具备了你所期待的一切。领养中心也非常不错。店员很友善，允许我们只是看看猫咪。总体而言，这里应有尽有，值得推荐。…read morePretty much everything you would expect from a Pets super store. The adoption center was very nice as well. The staff was quite nice with letting us just seeing the cats. Overall, has everything you would likely need and would recommend.

Awesome pet store in Sunnyvale.I came here today and looked around.Lots of things for our…read moredogs,cats,birds,ect They have a adoption center which is really nice.They sell birds n fish Employee's are nice n as it's in a shopping center there is lots of parking.I recommend this place

Had a wonderful experience here last night. We stopped by after dinner to look at cat carriers…read more When we walked in we were warmly greeted. It's a huge place inside. We walked around and looked at the birds, lizards and hamsters. While we were looking around, two employees asked us if we needed help. I let them know we were looking for a cat carrier that opens at the top. They knew exactly what I was looking for and walked us over to that section. The young ladies gave some great advice on which carriers would be the best options. Both of them also have cats and use these carriers. That really helped with our decision. We chose the one they highly recommended, which was not the overpriced one. We made our way to the checkout and made our purchase. It was fast and efficient. I will definitely come back here in the future because of their great customer service and variety of pet products.

I have been going to PetSmart for years, unfortunately this is the one place that has everything I…read moreneed for my pets, including grooming and it is convenient. That being said, I dislike every visit, I always come away feeling irritated and abgry. There is one older man who I knew from the PetSmart in Sunnyvale, except for him, every single person working there have terrible customer service! They are all very good friends but they do not seem to care about the customers. Whether it is a simple question or walking me to a purchase I can't find, I feel like they are doing me a very big favor by helping me. Attitude and irritated faces! This week, my dog had a grooming appt. at 9am and on previous visits, you were able to go early and drop off for grooming. This time I got there about 12 minutes before 9am for a 9am appt. I rang the bell outside sicee the store was not open yet and which is the usual way to drop off for grooming. The manager, I don't even want to get started on his attitude, opened the door asked me if the grooming was at 9 and them told me that I was 12 minutes early and that the staff had not clocked in yet and shut the door in my face. No, 'Good Morning', no ' the process has changed', nothing!!! Their rewards program is also not as great as it was before the pandemic. All in all, no one there cares about customer service!!!

First time going and felt welcomed as soon as we walked in. Staff who helped us was super…read moreknowledgeable and didn't push any products on us, but clearly she's done her research and also offered samples (if they had any available). Definitely would come back for my dog, Yuna, and get her nutritional fix (and treats!) from here.

I absolutely love this place. Still!! They really do have…read moreeverything and are super friendly, and every time I go in it's just been a really great experience for me and for my smol doggo.

I could not possibly love this place more, and the same goes for my boys, Enzo and Griffin…read more We have been treated so incredibly well at this shop by every employee! The bathing station is awesome! The products are high quality and fantastic. I feel so lucky to be able to come to Ben's Barketplace regularly. Most recently, one of my boys needed a new harness, and Ashley patiently tightened it for him. They're the best!

Friendly service and helpful if you have questions…read more Many specialty and interesting finds for your dog or cat. Like freeze dried rabbit pieces (with fur on!) or rabbit organs for cat food There's more dog stuff than cat stuff which I notice at most pet stores

I've been a Petco customer for years, but just for dog food and toys, etc. Never grooming. We've…read morealways had dogs with flat coats that we could shower at home and never needed grooming. But this summer we adopted a chihuahua mix that had got a bit fluffy and needed a haircut. I didn't know what to ask for, so the groomer (Carlos) gave some recommendations, and I went with his plan. I was a little surprised that the whole job took more than 2 hours, but they have a process that enables them to handle multiple dogs simultaneously. I was a little worried that our puppy would freak out in his first haircut, but he came through it fine. Kudos to the staff for their professionalism. Pro tip: call the store directly to make an appointment. That way you'll get all the details right, even if you're already in their online system. Also, show up on time. They get busy, and the groomers will spend time with you to discuss your options if you haven't put them in a hurry. Caveats: This was my first experience with the grooming services at this particular Petco. YMMV. I've had good experiences with the retail staff there as well, but like any retail store these days, sometimes they're understaffed. Nevertheless, even the retail staff have been knowledgeable about their products.

Jasmine in the fish/reptile area very well may have saved my jumping spider lol. I asked her for…read moreadvice because my new lil spider was not eating her mealworms. Girl was on hunger strike I swear. Jasmine took the time to find me the tiniest crickets possible and let me have a couple just to try out. Worked like a charm, my spider ate it up and is already eying the second one. I'll definitely be back for more crickets for her going forward!! Thank you jasmine ! Love, Anna and Ingrid

The staff are friendly and helpful. During my visit, two staff came and asked if I needed help…read more They were knowledgeable and answered all my questions. They also made great recommendations based on my questions. The store is spacious and bright. There are many choices to choose from. Everything is well-organized. If you need any pet supplies, come visit this store

Amazing experience, had a lot of good help from destiny with curly hair. She always knows where…read moreeverything is and rings me up quickly. Great service

I was so excited to come here! I saw on the FERA website that they carry their doggie supplements…read morefor allergies & immunity. When I visit they had nothing from the line and nothing else comparable. So much opportunity for this spot but the merchandise is VERY limited.

Woofboard is an excellent local business. Our family first found out about Woofboard at SJ Made…read moremarket events and later visited its pop-up storefront near San Pedro Square courtesy of SJ Moments Pop-up Storefronts. I started shopping there for treats, toys, and accessories for our two dogs: BEY, the Bassett Hound queen, and Boomer, the beagle. The owner is very friendly and welcoming. It's a convenient, all-in-one shop. I'm thrilled that Woofboard now has an official, physical store in the heart of Campbell. The selection and inventory are vast, and I'm constantly discovering new treats, gadgets, and accessories for our dogs. I highly recommend supporting this local business! If you're in the South Bay, be sure to check it out!