The staff is so friendly and helpful and I love the selection of high quality brands they carry here. My 3-year-old cat is an extremely picky eater. I've gone through so many traditional food brands. I tried Aujou by RAWZ here recently, along with some other clean brands that can't be found at stores like Petco or Pet Club. My cat seemed to like Aujou best, so I'm hoping he will stick with it. Not only is the packaging adorable, this food is very high-quality, which is super important to me! Finding a truly clean wet food is tough, but this line stands out for a few reasons: 1) Pure Ingredients: Real shredded meat is always the very first ingredient. 2) No Fillers or Gums: It is completely free of toxic carrageenan, guar, or xanthan gums. 3) Safe Packaging: The pouches are entirely BPA-free. 4) Amazing Mission: The company donates 100% of profits to service dog and disability charities. Highly recommend dropping by for friendly service and high quality food brands! read more

Our go-to spot for dog food! My partner and I have two small, elderly dogs, who can sometimes be picky about their food. The first time we came to Pet Food Express, we were in search of some new food that they would love & be easy for them to eat (they have quite a few teeth pulled at their age). The staff is always friendly, and very helpful in providing recommendations or sharing information about specific products. There is also a station available for washing your pets in store if you stuggle with the space at home. We love the deals we get with the buy 3, get 1 free for packs of fresh dog food -- it can get expensive, but my girls are picky! Luckily, they are small dogs and we have Pet Food Express to thank for saving us a few bucks. Treat your pets and go check it out! read more

They sale good quality dog food! Helpful staff! Special treats also sale fresh dog food, stuff for the cat lovers too!.. they have sprays that are natural for skin issues in your pets ,not a hudge selection of leaches or harness the store is pretty nice even have paw print days for your furry friends on weekends.. read more

always want the best food for my little guy, and this place has an amazing selection of kibble and clean brands! I usually come here to refill on kibble and some treats. If you're looking for toys, you can go to any pet store for a fraction of the price, but I always splurge on my dog's food here. you can also wash your dog here which is pretty cool, I've never used it but I see lots of parents come here with their pups to get them washed read more

Amazing customer service. The team here went above and beyond. I had a problem with my delivery and Courtney and Chris handled the issue capably, compassionately, and efficiently. Courtney was super responsive and stayed in close communication with me and their other team, and coordinated with Chris who also helped me. They handled the situation seamlessly and made sure I got what I needed. I wasn't left hanging to figure it out on my own - they were proactive and incredibly helpful. They were responsive and genuine. Outstanding service. Thank you! read more

I'm a longtime customer - have used the dog bath a lot of times over the years to wash my dogs. This store has a sliding glass door, which was locked open today, although the dog bath was in use. The store associates have previously told me there's an "escape" button they can use if a dog gets out of the bath which locks the front door. They're clearly not enforcing this safety program since the front door was fully open. Our dog escaped today and ended up on Steven's Creek blvd running in traffic. We are lucky to have him home, alive, safe and in one piece right now. The front door being blocked open has been reported to Pet Food Express corporate and we will be seeking a refund for today's bath as well as any outstanding bath tokens. Associates did nothing to help with this situation today and the front door was not set to "closed" when my husband returned to get his belongings after catching our dog. It was still open, so this could easily happen to another customer. read more

This review is for a visit in April 2024. I wanted to leave this review earlier but I had a hard time to get myself to write it. I came in to the store because I was told by my vet my dog was dealing with a massive kidney failure and I would have to put her down. I took her home and she didn't eat for 3-4 days. She couldn't hold down any food and at the end refused even her most favorite treats. I came in to the store looking for something to ease her pain for the final few days or something that she could eat because I had a hard time coming to the realization that I would have to lose my best friend and make the decision that I know many pet owners have to make. I was pretty distraught. The employees at pet food express were very empathetic and kind to me and just wanted to say thank you. read more

Great selection of pet food and great service! Dropped by 15 minutes before closing and the staff was great in helping me find food for my dog. Super convenient location next to Safeway, Michael's, etc. read more

Pet food express is my go-to pet store! A lot of healthy, clean treats and foods for my fur baby. Everything is organized and reasonably priced. No matter which location I go to, staff is always helpful and does not mind taking their time to explain items and answer questions. For this visit, Julius meet all expectations and more! Helped me find some yummy, healthy, long-lasting treats for my pup. Julius, big thank you from me and my little Touille :) read more

We brought our dog to take a bath for first time the young lady was very friendly and helpful jestina thank you so much ,you are amazing, thank you from scared puppy german shepshepherd parent's read more

Pet Food Express - Pet Stores Near Me - San Jose, California

1* only for reptile pet owners. They don't have a large supply of fresh live insects as food for frogs turtles snakes. Instead they have pre-boxed, dying, non fresh crickets that are not a great selection. Looks like it's more of a dog washing destination. Lots of dogs getting a bath. read more

Found the dog wash station to be unique, but I couldn't find the puppy food I was looking for. Can't win them all. read more

Pet Food Express - Do it yourself dog washing stations. - Pet Stores Near Me - San Jose, California

They have a large variety of pet food, toys, and accessories. What I go there for is the amazing self-service dog washing stations. I so appreciate that they have those, and for an awesome price as well. Every staff member is always so friendly, loving to customer's dogs, and helpful. They all have a very peaceful and calm disposition, with a positive attitude and work well with each other as a team. read more

Been going here for years good selection of healthy dog products and great option for affordable vaccine care. Workers are friendly.

Gave my dog in the Do it Yourself. Was very clean and staff very friendly. I have a large breed dog and the soap dispenser had a selection of soap!! read more

Best place to give your pup a bath. The workers were very nice and helpful. The treats and food and products are also top of the line.

Pet Food Express really shines above the rest of the pet supply stores. They have engaged staff that's always willing to help answer any questions you have. I came here with my boyfriend while we prepared our home for our incoming adopted dog and Jessica was able to guide us on what are the right treats, foods, and toys for our girl. She's helped us twice in the time before our dog arrived and was super excited to meet her once she arrived. Every time, she (or another associate) answered our questions and got us the answers we needed. Their buy 3 get 1 free deal is pretty sweet and works for most (not all) of their food items. Feel free to ask if it is not clear. I've never had any problems with buying food, treats, toys, or other supplies from here and they stand by their products. I look forward to trying out the self-service pet wash station that they have here; there's always a steady stream of folks going. Don't forget self-service wash tokens are part of that B3G1! read more

Shopping here is ok, and the washing stations are convenient, but don't waste your time with the vet service. I tried a few times, but I always get the same, very rude treatment. There is always a long queue, and they will not check you in 20 mins before the closing time (yeah, like with 1.5 hours of total vet service availability, there is soo much plenty of time to help all these people...). The ice on the cake: prices here are skyrocketing in the last months. And the last time they told me to "go to Milpitas" so yes, I will go somewhere else from now on. read more

Stellar staff. Went on Sunday. It was busy but everything went smoothly. The cashier was so nice and treated my fur kid with a treat. Justina was multi tasking in the pet wash so the waitlist went really fast and the stations were clean when she was done. Wanted to also note she was very attentive to the floors to make sure patrons were safe from the puddles that pop up. Thanks for providing a great place to wash our dogs. read more

This outlet only stocks the best quality food. You won't find brands that use a lot of fillers, chemicals, and subpar ingredients in their food at Pet Food Express. read more

I came to Pet Food Express to introduce FROMM cat foods to my family. It's the best stuff on earth to serve their cats with grain-free all natural food. The benefit is less unpleasant odors when you scoop. Yeah. I love this store because of friendly people and knowledgeable staff. It's funny to see dog treats look like cookies for humans. So, I suggested to the cashier: how about serve some cookies for humans? We're the ones that brought dogs here. Dogs can't come by themselves. I found some fancy cat toys with modern technologies. They are so entertaining to me just watching them move. They also sell stuff for pets other than typical pets, like rabbits, reptile, critters and so on. Check out the website for a product finder tool. Oh, one more thing. I don't know if someone could change that. There are 2 center poles in the middle of store. So, pay attention where you're going. read more

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The folks at the Stevens Creek Store are terrific. I'm sorry the written word can't convey the depth of my sentiment. I tell you this story with tears in my eyes. Last year one of our beloved cats contracted cancer. Sundance progressively lost weight no matter what food we fed him or how much he ate. Everyone at the store was so helpful making suggestions and accepting back products that Sundance wouldn't eat. One particularly empathetic staff member suggested a product that your store doesn't carry. It turned out to be the only food Sundance would eat at the very end. The staff recognized me the next time I came in and inquired after Sundance. He had passed away. Their empathy was real. It helped. This dedication to customer service is rare these days. Putting customers - 2-legged and 4-leggged - ahead of profits. It is what makes us loyal Pet Food Express customers. It's also good business. We still feed Sundance's brother Hunter and a new kitten Robie from Pet Food Express offerings. We wouldn't go anywhere else. Other things we like: 1 the staff are knowledgeable about products, helpful, friendly, and welcoming 2 the food is among the healthiest we can find 3 the price is the best around (4 for price of 3) 4 there's a wide variety (our cats get tired of the same offerings and let us know it) 5 new products appear periodically (Rawbble is a new product we are trying out) 6 products are well organized 7 the store is clean It must be a challenge to offer reasonably priced high quality food when manufacturers' prices have gone up and supply is still somewhat limited. But Pet Food Express has managed to do just that. An excellent place to shop for the pets you love. read more

This review is specifically for one of the employees in all of South Bay and this location that stood out to my fiancé and I -- and that is Julius! My fiancé and I have gone to multiple locations for our frenchie Leo's needs whether it's for dog food/treats or supplements that benefit his health. With owning a Frenchie, what a lot of people don't know is they're a lot of maintenance. And of course with ours, he has 19 different allergies so it can be extremely hard to find food and treats he can actually eat. It was not too long ago we had to restock on his kibble since he was running low... just to find out that it had been discontinued across all Pet Food Express stores. You could only imagine how frustrated we were having to figure out an alternative for Leo to eat! After a couple of minutes of searching through some aisles--- we met Julius. Greeted with a warm smile, he approached us and asked if we needed any assistance. After letting him know the food situation, he helped search all bags, looked at the ingredients thoroughly with us until we found the best option which was frozen raw food from Tuckers. During this whole process we were left speechless with the amount of product knowledge he had. Besides being able to do the obvious,as an employee, which is being able to locate where a certain product is and tell you tell the deals of what specials are happening in store-- Julius was able to clearly communicate details about products, he was also able to find alternatives if one product didn't work out and knew a whole bunch of history of the companies! Because of this great experience, this location is the only location we go. He's always on top of his game and the consistency never changes! Thank you for being so great Julius! read more

Stopped by here to check this place out and what they have to offer, never been inside a Pet Food Express before, I was checking out the canned wet food and Mikayla was helping me with advice on my picky eater pup, they didn't carry the one my pup is eating(somewhat liking) BUT she offered me a sample (A WHOLE CAN) of two different puppy foods to try & that was such a nice gesture. Oh& they have dog ice cream so i had to snag that,& my pupperz LOOOOOVES it! Its yogurt/pumpkin with probiotics & they have 2 other flavors bacon/pb & banana/bp as well Another side note: PFE carries the same brands as other stores which is why their food is a bit pricier but their nutritional facts like protein% read more

Pet Food Express - Pet Stores Near Me - San Jose, California

Really attentive employees and great customer service. :) will be making this my new pet food express! I got a great deal with Stella and chewy! Great team. read more

I love their products especially for cats, but their small dogs toy options could be better. Considering this is part of the Bay Area where lost owners have small dogs. read more

Favorite place to shop for my cat and dog. They are very knowledgeable/friendly here. Quality products.

Cortney and Ileana gave me great service and reassurance that I could return a certain nail trimmer with ease. Ileana I believe was her name also gave me good advice on how to file the nails with the machine and recommended to have excess comfort treats at hand. This facility has always been my favorite to self wash my dog and I was also given advice that there's a professional clinic team that can assist with vaccinations, mail clippings among a few other things! Thank you for the friendly service I hope to have your team in mind as the friendly service is warm and welcoming and that deserves acknowledgement. Thank you and God bless! read more

Ordered online and picked up in store. Very smooth and easy. Nice staff. Not much else happened.

They have a great selection of dog and cat food. The staff also seem very knowledgeable and can make recommendations based on your pet's needs. The store is neat and clean, well stocked. I've never had any issues with finding what I'm looking for or issues with items being out of stock. Also a great selection of treats and toys. read more

Great place to buy quality food for your lovers and some great toys in this location there's a great team that always willing to help read more

Pet Food Express - Pet food - Pet Stores Near Me - San Jose, California

They have really good dog food and treats. However I won't be coming back there again, I rather go to the one on bascom. The staff is very arrogant, almost get upset when you ask questions. Not just that if you are going to start talking bad about a customer wait until they are gone not while I can hear you. read more

I've always loved Pet Food Express because they carry a lot of products you can't find at Petco or Pet Smart. Lots of great treats if you really want to spoil your dog. Every employee I've interacted with (at multiple locations) always seemed like huge animal lovers. I was especially moved yesterday when I had a couple of birthday items delivered for my sister's dog. I used their same day delivery option because I didn't have time to run to the store. Everything in my order was birthday themed and whoever packed my order took notice and wrote a note to say happy birthday and they threw in a couple of extra items. My sister's dog is gonna love it! Thank you so much! read more

I usually do the same day-home delivery. My dog has a sensitive stomach so I noticed Pet Food Express only carries it, and always in stock (Amazon never has the ones I buy). My puppy enjoys visiting their store too read more

This is an update to my previous review of the self-wash. The self-was area is infested with fleas and the new hoses are difficult to use. After we washed our dogs this weekend, I came home with tons of fleas bites all over my ankles and the dogs came home with a bunch of fleas. It was raining so we decided to finish brushing our dogs on the rugs in the self-wash area instead of outside like we normally would (to free up space for others to wash their dogs). I believe this is where the fleas attacked us. Ugh! It seems that every time we are here, we get fleas and bites! Also, the store has now installed new hoses which are nearly impossible to operate with wet and soapy hands. It takes a lot of strength to turn on and off the water. I was concerned about ripping my skin apart if my hands slipped. I did get bruised. I added a star for the helpful and kind staff. read more

About 3 weeks ago we got a kitten from the Humane Society. I have never had a kitten before. Well not on my own, Enter Kat from Pet Food Express. She was the Kitty Goddess I needed for all things kit-ten!! She showed me the top of the line food...I told her my financial switch...she showed me the best food for my $$. Then on to toys: NO catnip for this crazy kit-ten...Kat showed me all non-catnip toys...Bottom line, Ms. Kat actually listened to what I had to say and to what I needed...SHE ROCKS!!! When I needed to do a large return a few days later and I was frantically looking for my receipt, her manager Jeanette was like "No problem. we've got your back, either way". These people are amazing!! The only thing I would add is: Can't one of you take Pye, now that we can't keep him? Kat you're the best. Thank you read more

The prices here are sky high. Unbelievable high. You gotta be rich to buy things here. Really. Customer Service is meh.

Maybe An Jan pet food and supply store spoiled me but I'm used to lower prices, especially when it comes to chewy goodies that keeps my little angel busy. However, there was a 'BUY 2 GET 1 FREE' deal so that offers some consolation. Huge inventory and everything is organized neatly. If prices were a tad lower, this place would be heaven (for my dog, that is). read more

This is a great location. Pet Food Express is located between Diddams and Safeway. You cannot miss it if you look between these two large stores. I recently was told by a staff member that the staff goes on dog walk once a month. The starting point is the front door of the store and everyone walks around the plaza and ends back at the store. I think this is a great monthly event and The staff is super nice and greats me and my pooch each time we walk into the store. I even saw a ferret wearing a harness and leash the last time I visited the store. My pooch was very interested and had to sniff the ferret. Then my dog got scared when the young ferret wanted to play. My dog is such a coward. :) I like the selection of dog food. They have fresh dog food too. Just look for the fridge up front. There is also a self-serve dog washing room to your right. You can see the dog washing stations from outside of the store too. I like this and see lots of big dogs covered in bubbles. They also have a great selection of cat trees, toys and food. This is a great place to shop for any pet. Check out my Yelp list for more dog-centric spots, http://www.yelp.com/list/chewys-dog-friendly-hangouts-sunnyvale-3 read more

I called in to ask if they had a wound treatment spray that I was looking for, unfortunately, they did not but Mikayla was extremely helpful in finding a similar product that ended up being much cheaper. When I came to the store, she remembered the phone call and was very helpful in showing me where it was located, thanks again. read more