Our 5th RV got hammered by a hail storm while we were up at Cherry Creek campground (SE of Denver) on 9/29/14. The roof and everything on it really took a beating. The driver side was facing the strong wind and was also damaged. We headed home for Albuquerque the next day and contacted our insurance company. Camping World is on their list of approved repair centers and that's where we usually shop for our RV supplies. Our Claims rep contacted Camping World to let them know we would be bringing our unit in and they were ready for us. They conducted a through damage assessment, took photos, submitted the repair estimate and worked with the Claims rep on the paper work. Since we weren't taking anymore trips for the year we weren't in a rush to get it back on the road. About a week later I called Camping World to see how the claim was progressing with my insurance co. To my surprise, they had already received payment and were starting on the repairs.They had to replace the roof membrane, skylight, vents, metal side molding, etc. Since some of the parts weren't "off the shelf", they had to wait for delivery - which was fine for us. Our unit was repaired and inspected by Thanksgiving, ready for our pick up. When we checked it out at their shop, it was like a new unit. The caulking/moulding was even better than when we first bought it. We have nothing but high praise for their Service Department staff - Jennifer Housand at the desk, Frank in the body shop, the Service Manager and everyone we dealt with were very friendly and professional. If I have anymore problems with my unit, this is where I will take it! read more

If you want to be treated in a horrible and sexist way this is the place to go. This place has the worst customer service I have ever come into contact with. The horrible customer service was not limited to the store itself but also with corporate who I turned to for some help. In store I was met with comments like "this is why I do not let my wife shop" by the general manager and told " I can stretch you out " by another manager. We we bullied into purchasing an extra "package" deals that we were told we had to buy in order to buy the trailer. When we questioned and wanted to cancel extra's, which are well within out right to do, we were met with push back and pretty much told "dont buy it if you dont want to" and given a $50.00 gift card to come back and spend money in their place. When I tried to enlist help from corporate I was met with " we are so sorry and we will fix this" but when it came down to it nothing was done. I was told it would be handled internally, which in layman's terms means someone will get a slap on the hand and no one will be held accountable for thier behavior. It the time of the #Metoo movement this behavior should never be over looked. Why should I be treated like an idiot or just a bitch because I do not have a penis and I question peoples behaviors. Needless to say I would never recommend this place to anyone much less a woman. I am only giving this place a star because I have to in order to post my review. I would give negative stars if I could read more

Camping world Albuquerque is absolutely the worst in customer service, honesty, and trust! We had went thru the online process to sell the Rv to camping world and received a Text message and email that they are prepared to offer us $17,600.00 to $19,000 to sell it to them with an offer code and expiration of august 2022. We took off work got the Rv hooked up and took it over by our 11 AM appointment time. The sales associate came out and walked thru the camper for 3 minutes and told us he would only offer us $14,000.00. He then proceeds to tell us he never got a notification that we had an appointment or anything and it was all corporate that sent us the email and text message and it's out of his control. We requested to speak to the manager of the store his name is Craig. When speaking to Craig he told us yet again the messages from camping world is an offer from corporate and he would not honor $17,600.00 at all. No matter the condition of the Rv he has to take it thru his shop for inspection and that cost alone is $2,000-$3,000 which is factored into the offer price of $14,000.00. The Rv is in perfect condition and needs no replacements. It is a 2021 kodiak cub only been used 4 times. Craig also said he would not offer $17,600 and to take the Rv somewhere else. I am extremely frustrated in the fact our time was never considered, even with proof of messages .Camping world has lost my business forever and I will be sure to tell everyone I know!!!! read more

On Sept 15, 2014 my wife and I were returning home to South Carolina from the Grand Canyon when I some how cut the cable connecting my 30 trailer to my truck. ( I have Good Sam's and Roadside Assistance) We were in New Mexico and when online to locate the nearest Camping World which was in Albuquerque. We were about 150 miles away it was late in the afternoon and they closed at 5pm. We arrived there at 4pm and were at first told they were booked and would not be able to help at the time. They had the cable in stock so I was purchasing one and when to the parts counter to ask some questions. I was assisted by Aaron Aragon (General Manager Parts & Accessories) who ask what the problem was and I told him the story. He said just wait and walked away. When to returned he said he would take care of the problem and install a new cable. It was fixed in less than an hour. I want to express to Aaron just how grateful we are to him for the more than excellent assistance he provided to us and also the rest of the staff for making us feel welcome. It was a great experience. It you can PLEASE let Aaron know how lucky we felt meeting him and again the GREAT GREAT service. We will always be grateful to him. Sincerely Joe Melton read more

This five star rating applies specifically to the following Service Department personnel: Jennifer, Melanie and Hughie. Two days after picking up my new camper, I sat through a rainstorm and experienced numerous leaks throughout the unit. I immediately called CW. I won't bore you with the gory details of unreturned phone calls. But I will tell you that the best thing that happened was when Kelly, at the front desk, connected me with Jennifer in the service department. She told me to bring the unit in and they would look at it and see what could be done. Clearly this unit left the factory without being QA'd, however, Jennifer, Melanie and Hughie, the tech that completed the repairs, did everything humanly possible to fix the problem. Although I had to leave the unit there overnight, it was worth it to get it fixed correctly. I cannot say enough for the high degree of professionalism and customer service exhibited by Jennifer and Melanie and the dedication and technical expertise displayed by Hughie in correcting the problem. The general manager, on the other hand, needs to go back to school and take refresher courses in customer service. read more

Recently I had work done at the Albuquerque, NM Camping World and I could not be happier with the results. I had problems repaired by Justin on my two heat pumps and my engine and house battteries. His diagnosis and repair was right on and all electrical systems are operating to my satisfaction. I have owned motorhome continuously since 1970 and Justin educated me on RV electrical problems that I thought I was an expert. I also had some major paint work accomplished by Troy. He did an amazing job and I COULD NOT be more satisfied. Anita, our service writer managed the the job with competence and professionalism. In addition, Jennifer the Service Manager made it all happen. Camping World should know that these folks represent Camping World with integrity, competence, kindness and professionalism. I am very satisfied with my service experience with these Camping World employee and they represent this Camping World Service Center positively. Please relay my appreciation for their work. read more

Our 5th wheel hitch broke and we were desperate to find a new one or repair the old one. We contacted Camping World and got Grant in the parts department. First of all we are so grateful that Camping World was open on a Saturday. Second we were grateful to get Grant on the line. The computer said they had one in stock. We all know one can mean zero when looking at inventory. Grant not only took my number so he could call me back to let me know when he had his hands on the hitch but he recommended someplace we could take our broken hitch to possibly have it repaired. He not only called back to let me know they had the hitch but asked if we were able to get the old one repaired. That's not only great customer service but that's empathy and compassion. He cared more about our welfare than the sale of a part. We will always remember Grant in Albuquerque and his compassion toward us in a desperate situation. Thank you Grant! read more

Our experience at the Camping World, Albuquerque, was outstanding from the moment we entered the establishment. We had a problem with our refrigerator while traveling through AZ. To begin with Anita Matta, Service Advisor greeted us with a warm welcome and immediately contacted Rick Branda, Shop Foreman and explained our problem to him. Rick went out to our 5th Wheel in 38 degree weather with wind in excess of 40 mph which made it feel like in the 20s. Rick remained in this condition for more than 15 mins trying to correct the problem. After he was not able to correct the problem out side, he had our 5th wheel moved to a service bay where the problem was repaired. Rick got with Norcold and the part was covered under warranty. We were in and out in an hour and a half. Everyone we came in contact with was wonderful to meet. I can't say enough about our experience. Thank you. read more

We have had severe issues with our motorhome since we bought it in Dec. 2020. NOT AT CAMPING WORLD ALBUQUERQUeE! May We have been traveling 6 weeks and need a major issue fixed (a/c, lights, heat) shutting off intermittently. We arrange thru the mfg to get the necessary part we needed shipped to CW Albuquerque and they fitted use in to try and get our unit working properly. Needless to say they tried to get it fixed but the MFG, Thor, shipped the wrong part and CW couldn't get them on the phone to try and get the issue resolved. Couldn't be more pleased with the way Jason and his team in the service department treated us and tried to fix our problems. Hats off to ALL the people we interfaced with there. They are all fully customer focused and try to please as best they can. read more

This has to be the very worst rv sales and repair shop in the southwest! Took my 5th wheel to get repaired and they end up breaking the slide out, so they decide to not even tell me what happened and hopped I wouldn't notice. I confront the manager and he tries telling me it was already damaged, yet failed to tell me of any issues. Even the general manager is a peace of work, tells me we should of done a pre inspection and says he can't do anything about it. I tell him someone has to address the issue and than he gets mad tries kicking me off the property. I contacted GEICO and now I am filing a claim being that Camping World damaged my 5th wheel and refuse to fix it. Save the headache and take to a place that truly cares about customer service. read more

We had a blowout on a tire and it tore out all of our wiring. We were traveling cross country. Everyone at Camping World was courteous and worked hard to get us back on the road. They made a stressful situation easy for us. The insurance service person, Natalie started working immediately to be able to get us on the road. The mechanics realized the fridge was full so they made that priority. We did not lose our food because of them doing that. I am not sure of the ladies name at the first station as you enter the service area but she was extremely nice. We even shared a quick recipe. I have nothing but good to say about Camping World in Albuquerque. I would recommend them to anyone. Thank you CampingWorld!!!! read more

I wish I could give a -1* This was the worse experience I have ever had in my life. I sent my trailer to get worked on, on December 12 2020. As of today May 7th they still still have not told me when I am going to get it back. I keep getting told by the parts manager MARCUS the parts are on back order. I ask him if he can track it and he keeps telling me He is asking for one but the company will not get back to him. This has gone out for four months. I finally ask him to give me the company's phone number and I find my part in 5 minutes, and I get it tracked out to camping world the next day. They should take half off of my bill since I have to do the work of tracking my parts for them. Randy Gutierrez read more

Camping World in Albuquerque is the place to go if your RV needs any kind of service or repair. They are equipped and staffed to carry out any sort of chassis and rig work including body work, plumbing...whatever. Jennifer, Service Manager, is professional, and will make sure things get done correctly. Rick, Shop Manager, is fully knowledgeable - no guess work - and even though seemingly everywhere at once, will take the time to oversee your project to completion. Jennifer, Rick and the techs will make sure you know what's going on and explain thoroughly. CW will be my 1st choice in the future. read more

The service department here is amazing! We bent an axle on our camper while almost 1400 miles from home. It would take weeks to order a new one, so Jennifer Housand (service manger), worked us into their schedule and coordinated with a local axle shop to have a new one made. She kept constant communication with the axle shop to get the axle made promptly. AJ, the service technician, stayed late to get the axle and new tires installed. We were safely on the road within days instead of weeks. Best customer service from the nicest people. Thank you Camping World! read more

I have nothing but good things to say about their service. I am on my second Jayco thru CW (thanks KC-sales) and I am extremely pleased how they have treated me and got right on any issues I may have had. Recently, they installed an Andersen fifth wheel hitch backwards in my truck and it ruined the aluminum tonneau cover rails, but CW was quick to reply that they would fix it, and they did promptly. My thanks especially to Rick, the shop foreman, and technician Doug? for their customer service and expertise in resolving this issue. Jeff Rimel, Grants, NM read more

4 weeks ago I purchased a travel trailer from Camping world. David Luchetti was our salesman he was able to answer my questions and concerns about the travel trailer I had purchased. Now that we have returned home from our vacation. I wanted to post this review to say that we had a very good time, everything went well with our travel trailer. I want to give Mr Luchetti a thumbs up on the service and information we received from him. He was very helpful in all aspects of our purchase. Thank You Mr Luchetti. read more

Shannon Curry is the ultimate professional. I contacted Camping World to inquire about New Mexico vehicle tax laws for non resident purchases. Shannon responded immediately with an answer and it was later in the evening when I had emailed. Shannon then contacted me the following day to followup and insure my questions were answered. Shannon is an asset to Camping World Albuquerque and I would not hesitate to make a purchase at this location. Thank You for the great customer service. read more

i would give the service department a 0 the warrantee says 1 year but after 4 trips.to the lake in 3 months batteries are no good camping world will not exchange them because i didn't add water to them didn't know you had to maintain after 4 trips 8 days Xavier in the service department worth less and they need to fire him i will never buy from camping world again i recommend looking to shop elsewhere spend your money some were else thanks Steven Duran Albuquerque new Mexico read more

Still having problems with Camping World. Worst Finance Section ever. I have been trying to contact them for almost two weeks and never get a call back. Talked to Armando yesterday and still no call back from him either. I called Good Sam Insurance and was told that I have sixty days to cancel the insurance and I am guessing that is when I get a call back so I cannot get my full refund. I even called corporate and they just transferred me to the same people read more