Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

I purchased a new motorhome from Barrington Motor Sales last fall. A family run business that…read moretreats you like family! The sales process was excellent-no pushy sales people here! They gave me a good price and went through all the systems upon delivery so we didn't have to learn "on the fly". There were a couple of issues that needed fixing and their service department was just as welcoming and pleasant as the sales department was! Thanks to Sean (owner with brother Bryan, second generation), Hank, our down to earth excellent salesman and Vince and Monica in service-you're pro's! I highly recommend Barrington Motor Sales-they are and continue to be my first choice for buying/servicing our RV's!

The service to previous customers has left me feeling that it did not…read morematter what issues there were after delivery of a brand new RV. After several attempts to have problems resolved either under warranty or call backs, spent 3 summers with the RV in service and handed an invoice that totaled an unbelievable amount. They have one of the worst after sale customer service help.

I had a collision in the area and was beside myself as well as shaken up and needed to know if my…read moreRV was ok to continue to drive. I cannot say enough positive things about Zach, Andrew, the front reception staff, and hands on body work staff. I was treated with great respect, I felt cared for, concerned about, and given professional advice and options to consider. This crew went above and beyond assisting me in my predicament 30 min from closing time. By the time I left they had patched me up and made me feel safe again after a jarring accident. They made sure blemishes were tended to and places where water could cause further damage were sealed. I would 100% go here for top of the line service and please tell them you read this. It is not often you feel like a family member by big businesses these days. Thank You Zach, Andrew and everyone at General RV Center. You all deserve raises! With Great Respect, Audrey B

We are first time RV buyers. We went to General RV and Tessa told us everything we needed to know…read moreabout RVs and helped us narrow down our search. She was very thorough and knowledgeable. On the day we came to pick up our RV, Alex gave us a very thorough walk through of the vehicle. When we went to drive away, the RV was leaking on my husband. We were very concerned. They took the RV in and worked to diagnose the issue. They located the issue, but wanted to make sure the problem was fully resolved, so they kept it overnight. When we went back to pick it up the problem had been fully resolved. We took our first trip and had a great time.

Our 3rd RV purchase was at Collier; we wish we'd have been smart enough to do the first 2 there as…read morewell. Our initial contact, David, was patient as he showed us models in our price range. He didn't try to pressure or upsell us, instead, when we were finished he simply handed us his card and said he'd be available if we had any other questions. Collier has been family owned since 1961. There are long-term employees which we feel is an indicator of a quality company. Co-owner Jim, sales associates David and Todd, service manager Drew and team member Johnny, business manager Tabitha and other staff we encountered all made us feel that we'd been treated with honesty and respect and given a fair price.

I purchased 2 Rv's from this place and had a fantastic salesperson, Terry Turner. I have also…read moreused them exclusively to regularly maintain and upgrade. That was also a good experience. I am recently widowed and turned to them to sell my 2022 East/west trailer. I was given an extremely low offer which was initially beat by 2vother dealers. This where the real problem occurred. I was given such double talk and excuses. I understand that they want to make money, but I am an informed owner and had hoped for some loyalty.

Everything, this is the only RV place…read more Everything, this is the only RV place John and Trish are the best, when they tell you, they're going to do something they do it and they do it right. The technicians they have there are also absolutely excellent, it's the only place I take my RV.

We are full-time RVers & we got a broken leaf spring hanger. By the time we figured it out the…read moreproblem we had just crossed into Wisconsin & pulled into a rest area near Beloit. We made some calls & were able to limp the trailer 5 miles back to Illinois to Finnegans RV Center. The service manager came right out & looked at the trailer. He verified they had the parts, moved out a job that was in the shop & pulled us right in to be worked on. We did a little shopping in the show room (they had everything we needed). He let know about how long it would be & the parts lady gave a great recommendation for lunch. They had us back on the road in just over 4 hours. Amazing service! Very friendly, helpful & reasonable. Skip Camping World & come here for all your RVing needs.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

I am thoroughly disappointed in the post-sale service following the purchase of a brand-new travel…read moretrailer. Within three months, our RV suffered a broken axle--an issue fully covered under warranty. The failure occurred three hours from home, so I contacted Charles, our salesperson, expecting some guidance in arranging a tow to an authorized repair facility. His earlier assurance that "we will take care of you" if anything went wrong has proven remarkably hollow. Towing to an authorized dealer is prohibitively expensive, and we were essentially told we were on our own. One might reasonably assume the dealership could arrange transport to a Camping World location for warranty repair, yet that assistance was nowhere to be found. The situation appears to stem from a perfect storm of limited Good Sam insurance coverage, questionable build quality on a brand-new unit, and a salesperson whose interest evaporates the moment the sale is complete. Charles can talk a convincing game, but when it mattered, he dropped the ball entirely, leaving us to navigate the process without support. If you are considering Camping World, proceed with caution. Once the paperwork is signed, you should fully expect to become an afterthought.

Do NOT try to trade, sell or consign your RV. They will give you a high offer over the phone then…read moreconduct a "Courtesy Inspection", nitpick every single little flaw or perceived flaw (like these aren't used and parked outside year round) then come back with an other offer thousands lower, blaming it on the condition. Even going so far as to locate things like a missing bolt and claim the entire part needs replaced. They base their numbers on full price retail parts and shop repair labor rates to spike the cost. We worked with Rebecca. Don't.

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!

We had been looking to upgrade and after searching more RV dealers than we can count we agreed that…read morethe one unit we both fell in love with was at Sunny Island RV. We had been free to walk around and look at units on our own with no pressure and a few days later we were back there to make the purchase. We couldn't have asked for better service from everyone involved including Mike, Jeff and Bob, who got the unit completely ready for us and explained all thoroughly. We love our new camper and can't wait to take it out. We would suggest Sunny Island to anyone looking for a good deal and honest, friendly service. Thank you to all at Sunny Island for making us very happy.

day). Some things…read morehappened we didn't get out again till August, we had kept the camper stored with a large tarp covering it, we wanted the roof protected and no critters in the air conditioner. Went to open and wouldn't you know the bow is back. Essentially they had placed a piece of wood, used screws and pulled it forward in a non permanent fix. This camper has literally been nothing but trouble since the beginning. We found the water damage from this bow later on, you can see where either this company tried to cover it up or never inspected it enough when it was traded in. So, now we are stuck with a loan on a camper that every trip has something new go wrong from the original problem that they said was fixed. The most recent was this morning as the bed supports ripped from the wall.