Great service and staff. Storage for RVs is reasonably priced and secure. Highly recommend.read more

The first thing we did upon arriving in Chicago was call the company to confirm a pickup time for…read moreour camper. Initially, we were told that it would be ready at 1:00 PM, but later they informed us it wouldn't be available until 3:00 PM. No apology or compensation was offered for this change. Regardless, we decided to arrive early and be on time. We got there at 2:30 PM and unfortunately had to wait until 6:30 PM -- a total of three and a half hours -- to receive the camper. To make matters worse, we were informed at the moment of pickup that the two kits we had added to our reservation -- the bedding kit (which included towels, sheets, pillows, etc.) and the kitchen kit (with plates, cutlery, glasses, etc.) -- were not available. They told us we would have to go to Walmart ourselves to buy all those items, because they "didn't have time" to prepare them. On top of that, the camper was damaged. They told us that the awning didn't work and that if we wanted one, we would have to buy it ourselves. The camper was also handed over with the toilet tank completely full, which we had to empty on our own. The water tank was not filled either -- they only took care of it after we pointed it out. Additionally, the generator failed to start on multiple occasions and only worked on the third attempt. This gave us no sense of confidence, and we left feeling anxious about potential issues during the trip. The staff were not friendly at all, and the service we received was far from professional. We felt neglected and poorly treated throughout the entire process. Our experience with this company was very disappointing. After having to go to Walmart to buy all the basic essentials that we were counting on, and after waiting over three hours to receive a damaged camper, we were unable to reach the campsite we had booked as our first stop. We had to spend the night in a parking lot in Chicago, which was a complete disaster. We are extremely dissatisfied and will not book with this company again, nor will we recommend it to others.

Sorry to hear the most trusted name in camping equipment, sales and service have closed their…read moredoors! A great family business that was honest and fair... I will miss dealing with them when it comes to buy a new TT. They had a service tech that was outstanding!

What a pleasant surprise after mediocre experiences in WI. George and Dave are forthright,…read moreknowledgeable and honest. They have been in business many years and absolutely know what they are doing. If you call with questions, they will not ignore you or answer your questions incompletely or quickly. Looking for an RV?---you must buy here!

I purchased a new motorhome from Barrington Motor Sales last fall. A family run business that…read moretreats you like family! The sales process was excellent-no pushy sales people here! They gave me a good price and went through all the systems upon delivery so we didn't have to learn "on the fly". There were a couple of issues that needed fixing and their service department was just as welcoming and pleasant as the sales department was! Thanks to Sean (owner with brother Bryan, second generation), Hank, our down to earth excellent salesman and Vince and Monica in service-you're pro's! I highly recommend Barrington Motor Sales-they are and continue to be my first choice for buying/servicing our RV's!

The service to previous customers has left me feeling that it did not…read morematter what issues there were after delivery of a brand new RV. After several attempts to have problems resolved either under warranty or call backs, spent 3 summers with the RV in service and handed an invoice that totaled an unbelievable amount. They have one of the worst after sale customer service help.

Roman has helped me with my Airstream on two occasions. He could have charged me the first time to…read moredo a whole install but instead suggested a lower cost alternative. In the end he saved me lots of $$. Do not hesitate to call Roman for all your RV needs! he is very knowledgable and fair and also provides the best service!

Roman is the man to call for any RV repairs or insulation. My father is 85, and he lives in a…read moretrailer, and his air went out in 100-degree weather. Roman rearranged his schedule to go and help my father right away. Not only was he prompt, but Roman also has a big heart. Many others have scammed my father in the past with high costs, but NOT Roman. Roman ended up installing a new air conditioning unit on an old trailer and went beyond what we asked. Because it is an old trailer, the roofing was not so good. Roman made sure everything was secured and leak-proof until we can get someone out there to repair the rooftop at No extra charge. Great man to do business with. 10 stars for Roman for great service, low prices and a BIG HEART!

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

Hello Addicts I want to give a shout out to Ehrhardt's RV…read more We have a 2007 Classic 34 with a Slide Out and had a rip at the seam of the slide awning due to high winds. After calling ZipDee for advice, I decided to change out the complete set of 17 year old awning fabric. ZipDee recommended Ehrhadt's for the job. After selecting the awning fabric, they did their magic. And what a beautiful job they did! Changing out awning fabric is way above my pay grade and their service fit our travel timeframe. I highly recommend them, not only for awning work, but as a general service and repair facility. Dave, you're THE MAN!!!

My boat trailer was screaching and making all kinds of noise. The men at Ehrhardt's came out and…read morelooked at it and advised me what to do to eliminate the problem myself. I could not get it to stop so I brought it back and they found the problem and fixed it. They did an outstanding job for a fair price. Because I own the trailer from hell I know I will be using their services again. I wouldnt go anywhere else!!

Twice, two rounds, I attempted to be a customer by B2B. Their website is coded wrong and you cannot…read moreconnect to the right location. After I wasted an afternoon, and was asked why I was flooding one locations inbox, I tried again. The second time I made sure to contact the correct 'camping world' by pre-selecting the location and contacting them directly through the website. They have it setup that even when you email the location, if the home location isn't set, they do not contact the correct location. I adjusted homebase each time and guess what. Same main location contacted me and not the others. Either the site is coded wrong or they have a virtual "bouncer" that won't allow you to contact the other sites in the quad-state area.

To get a camper warranty estimate done they require you to leave your camper with them for 7-14…read moreDAYS. This is with an appointment... you drop it off for 7-14 days. An estimate should be a scheduled time and take a few hours max... like most other places. This is ridiculous and almost laughable! Update- we have already contacted Camping World customer service and the above 7-14 days is what they confirmed. We took our RV to General RV and it was done in a little over 2 hours.