Truly disappointing experience with the sales team and sales process. Sales person was nice, but had to find a brochure on the unit in question to answer our questions. This was followed by it took a combination of my knowledge and luck to figure out to operate the unit's slide outs. Which turned out to be understanding what needs to be "on" in order to power the slide system. Our sales person was very nice during all this, but a little more training on what she is selling would go a long way. The true disappointment came when it was time to arranging financing. Without even sending our information to lenders, the provided finance offer was the highest of interest rates "offered" with high payments. No big deal, I figured the next step is to see what the lenders offer... just like buying a car right? Wrong... the next step is to put down $1000 bucks to hold the unit for us. Then go to lenders to see what is offered in return. But that's the "problem" the $1000 is not a deposit... it's an agreement to buy (down payment for) the unit at the highest rate and monthly payment already offered. After confirming nothing was sent to a single lender, and that the $1000 bucks is an agreement on our part to buy the unit. I can only ask how do you know this interest and payment would be acceptable by the lender... answer this is worse case scenario. But again the pitch, to find out what the lenders will offer I need to provide the $1000 upfront. It was made clear they will not go to a lender unless I make a down payment! I felt like I was at a "Cash & Carry" used car lot trying to by my first car. The only way to find out what the financing options are was to give them a down payment and even if you find you can't afford the offer once provided, you are now obligated to the purchase. This is a luxury item purchase, a rolling vacation home... not a used car purchase. I want to know my options before I buy... like number of years, interest rate, monthly rate. If I go with shorter period of time what does the payment look like... etc. No reasonable person is going to make a down payment without looking at the finance options first. I don't mind placing a deposit down to hold a unit, but to put a down payment in place before going to a lender... sorry no deal. One last thing, though minor a good thing to know. Colorado has one of the highest R.V. registration fees around. But don't expect these folks to tell you this, or to even give you a ball park idea of what it might be. Interesting enough if you call an out of state dealer (including in my case another Camping World) they are more than happy to give you a ball park idea... and in my case it was provided on the very first phone call with that out of state dealer. Ralph. read more

On Sunday, I called to see if the service department was open. The phone rang about 20 times with no answer. Finally, after 3 attempts, I decided to call the retail store. An older lady answered the phone and did tell me that the service department was closed. I politely mentioned to her that mayby they should update their website to reflect these hours. Her response was " We dont pay Google to do update our hours." I thought this was VERY RUDE. There was answering machine on, nothing. If a buisiness wants to hear from a potential customer this is normally standard. Not happy. read more

Customer service and the finance department were amazing, the camper on the other hand had issues. I purchased a 2020 Coleman camper at the end of last year. I went to pick up the camper and noticed the flooring on the inside had been damaged and the radio on the inside was so loose it was falling out of the holder. I talked to the service manager and he acted like it was no big deal. When he noticed how upset I was, he told me to make an appointment and bing it back and to get them fixed. I told him I live 2 1/2 hours away and wanted to get them fixed closer to home. He pretty much told me there was nothing he could do unless I brought it back. I went home and parked the camper and began looking for the tool to lower the stabilizer jacks. I was not able to find it, so I called the service manager again. He said someone must have removed it, apologized and mailed me a new one. A few weeks later it was supposed to get below freezing. I began to winterize the camper and poured some antifreeze down the drain in the bathtub. After a few minutes I noticed the entire floor in the bathroom was flooded with antifreeze. I attempted to call the service manager a few times but never got a return call. I also emailed him directly and still have never got a reply. I will never recommend camping world to anyone I know and will never do business with them again. read more

Beware of Camping World Colorado Springs to do anything right. I took my RV in late September 2020 for hail damage. I tried to get updates on the progress. I just kept getting the run around. Well then I found out they forgot about doing the work. Then in January I called so where are we at. Oh we just ordered the parts. WTF. So I called again and the said my RV was next to got to the technician. Here we are in March and I called and they said it will be ready. So I called again and gave me a pickup appointment on March 2, 2021. I get there and they did not do all the work. So I left the RV there and told them to expedite the work. Well, I call again and they said they had to order the parts. WTF again. I called and sent emails on they told me it would be ready on April 2nd, 2021. I emailed them that I was unable to pick it up at that date. So I call this week and they told me it was ready. So i go pick it up and again, what a crappy job. They didn't replace the spare tire cover with black and gave me a white one. The lost my cover to the electric jack. Looking at the roof they only did half the work. I looked inside and found that someone released the sliding door and it broke when I got home. Also the bathroom vent housing is broken when they attempted to replace the broken cover. So I got an attorney. More to come soon. read more

Darren "Diesel" Heese, Camping World Fountain CO, replaced our water pump (under one year warranty) in 2.5 hours. A record time. I called 2 weeks prior and he said he really didn't have any openings but scheduled us and replaced water pump in parking lot. We desperately needed water pump for dry camping at Balloon Festival in Albuquerque, NM. Thank you Diesel! read more

I can't express the dissatisfaction that I'm feeling. We were sold a 2017 Mallard with defects that were warranted. Okay, we were told that we could get them fixed on a weekend when we purchased it. Imagine our surprise when we were not notified the parts were in and that no one seemed to care that we would be inconvenienced by more than a 150 mile trip,one way. I never spoken to a person when I've called. The receptionist has been rude. Many voicemails have NEVER been answered. My emails either. Maybe it's just my family that's been treated like this. read more

We could not get anyone to help us find the things we were looking for, it was as though all the employees had their feet glued to the floor. It was after lunch and they were so lethargic they could barely engage in conversation much less walk down an aisle read more

I purchased a Coleman Trailer from Camping world last summer. My experience was less than good. The salesman was helpful because we were purchasing the trailer. As soon as we got the camper out the faucet blew off the kitchen sink even with a regulator attached. It took nearly 4 weeks to get another. We spent well over a thousand dollars to have them put a heavy duty trailer hitch on my truck. We were forced to bring it back because the plug where you hook up to the trailer was falling off. The staff was very rude in service. Now this year, June 27, 2020. The trailer is 1 year old. I have discovered that the batteries for the trailer are not charging. I think to myself. Take it back to Camping World and have them check it. The process takes three minutes. The same rude man who was didn't help before didn't help again. He told me I needed to make an appointment to have a three minute process done. My wife and I have discussed purchasing another Travel Trailer, however, we will not be purchasing it from this horrible place. I will certainly spread the word and recommend that nobody goes to this place. read more

My 5th wheel tRAILER HAS been there for three months to have a new slide topper installed and the fabric on the awning replaced. Nobody will return my calls. Steer clear of this shop! read more

Dishonest buisness was told whatever we needed to hear to sell us a trailer Were lied to about trailers to get us to trade in and buy new trailer from them. Salesman told us no problem putting hitch on to tow our motorcycle. Gave us story about him dropping his motorcycle of his truck so was a good idea. Parts said they would sell us hitch but dont put them on. When went to the business camping world recommended by CURT hitches were told our model cant have hitch put on it. Tried to get in touch but no response at all. Also tried to contact service department about other issues no response after leaving messages. Makes sense now after contacting Better Buissness Bureau and seeing that are not registeted in BBB but have over 650 compliants filed against them. read more

Customer service in the service department is horrible. I've had dealings specifically with Darren "Diesel" Heese on a couple occasions and that guy needs to be sent to customer service school. He always seems pissed at the world, and makes me feel like I'm a bother to him when I have a warranty or a recurring issue with my camper. I've purchased 2 brand new campers from this location, the last one being a large 35' 5th wheel, and can honestly say - never again. read more

I wish could give them zero stars! We should not of purchased our new 41 ft. Keystone fifth wheel when we agreed on the final price and the paperwork came back with higher amount than we agreed on. Thankful we caught it! We should of got up and took our business somewhere else, we regret our decision now. Our salesman, "Kurt Lovvorn," insured us everything would be checked on the new rv. It was not!! Having problems with our new RV. We've reached out to our salesman, told him we had problems with things not working, he told us to call service. It appears that camping world only cares about selling rvs and nothing else! Bart in service has not called us back like he told us he would. We've owned RV's for the last 30 years and Bart treated as if we were idiots and we knew nothing about rvs. So far our experience has been awful and regretting purchasing one from camping world in Fountain, CO. My husband works six days a week and only off the days that CW is closed, so that's why we wanted to be insured everything was checked! Hope they can come to us to fix issues with rv already set up to stay in. Our issues are because those items weren't checked.....Water heater, television and DVD player so far!!! read more

I recently bought a 2018 Pioneer trailer. The sales rep was very good but once we purchased the trailer, things change. We had to take the brand new trailer back to have a couple of items fixed. We now took our trailer for its first run. One burner doesn't work, the table legs are bent so it wont balance, screen door wont stay shut...I call to get an appointment to fix these items so we can enjoy the new trailer we bought...They cannot get us in until end of August. That is crazy! If you need anything done, I would call now because they are scheduling into October now to get anything done. read more

My husband and I were on vacation pulling a 5th wheel camper. We were about a mile from camping world and broke down. Spring broke on camper and pushed tires together and dragging. We called them for help and were told service was busy but someone would call us back. We are on interstate 25 with traffic zooming by and we waited. Half hour later we called again explained where we were and we needed help desperately. Again told service was busy and someone would call us back. Really?? After another half hour still no call and we are getting upset. Hubby got tire off and axel chained up. Somehow he got us down the interstate to a crossroad and we drove back to camping world at 5 mph just hoping the chain would hold. Got into their lot and went inside for help. VERY RUDE PEOPLE! Yelled at him to wait in line in corner. After 45 minutes someone finally came out to look at problem, told us they didn't have parts and even if they did it would be 21/2 weeks before they could get to us. Too bad they said. They were sorry but would not help us, would not call another place to help us, just basically told us to leave. We left..we are good Sam members but that was no help. We limped back down the road and finally 6 hours later found a spring and fixed it ourselves in a parking lot of a Home Depot in Colorado Springs. The service department from Camping World called us back nearly 3 hours after our second call and said they were sorry it took so long to call but they were busy and then went to lunch. Did we still need help? Explained our problem and were told they don't have parts and don't service 5th wheels. What?? We told them we would figure something out and ended the call. We will NEVER EVER deal with camping world again. BEWARE. If you need help this is not the place to go. read more

You'd be lucky if you found someone to help you in the store, and then when you do they don't have a brain. Called five times on a weekday and never got an answer for a simple question about a toilet I bought there. Alicia the operator either hung up on me, disconnected me, put me through 3 times where no one ever answered, and then finally when i called her the final time I challenged her about her customer service and she got an attitude! Never an apology or anything! When you call they say this call might be recorded for Customer Service, I hope these calls were recorded! read more

Service after the sale is the worst I have ever seen. They do not care about their customers. They will sell you anything no matter what you drive. They will tell you no problem pulling the trailer they want to sell you. They after you buy they don't want to fix anything that is wrong with the camper. Have to get mad and irate for them to do anything. Never would I recommend camping world to anyone. read more

Got great service at this Camping World. Sales staff and manager went out of their way to make sure I got what I needed. I purchased a used van there and they made sure they made it right for me by getting parts I needed and making sure all service was taken care of. read more

Two people stand out in the store. Jillian and Carol are superb in customer service. They help me find what I need and are able to answer any questions. read more

We broke down here during a cross country trip. Deere's and his techs were awesome! Got us back on the road, same day!

So we've been to this camping world many times. And when we traded up from a pull behind ; to a fifth wheel we came here ,fell in love with this infusion fifth wheel toy hauler! They were all willing to help us when we were looking at the fifth wheels, an buy everything we needed to go with it ; Are questions were answered . Wow; I mean they were just falling over themselves to sell it to us! Then the games begin trying to get it in for service work; Speaking with Mr. Diesel ; as he calls himself. We felt like he was playing games with us from day one. Everything that we needed done service wise was minor! But it was a three month wait to get us in. Our warranty was going to be up the day before they could get us in; How convenient! We had been in two times before for one of the issues, And was told that it would be replaced. This time it would take two weeks to a month. Anyway come to find out what happened on this last warranty work ,we were told they didn't buy a new window seal; they were told by the warranty company to just use the old window seal! Anyhow to make a long long story short. I don't recommend "CAMPING WORLD " in Fountain Colorado. Unless ...you want a lot of Fun and Games; and not the good kind. read more

Purchased a new camper and initially very happy with the experience. Had a couple small warranty items that needed attention. I can't even get in for 6 weeks. Now a small fire in the water heater area and I basically have an expensive tent until I can get it fixed. After finally getting a response from the service manager they won't cover the damage under warranty. Couldn't be more disgusted with the whole experience. Do yourself a favor and spend your money somewhere else. I would not recommend spending your money or time here. I'm getting the feeling they don't stand behind their product and once you sign the dotted line you'll be hard pressed to get any service, or warranty work covered or in a timely manner. read more

This really deserves 0 stars. My parents drove from Denver to Colorado Springs with the intention of purchasing a motorhome. They drove two hours with a teething baby to find the RV of their dreams. When they got there, the salesman refused to show them anything! Nothing!!! Why? Because he just lost both of his legs? The motorhomes had all burnt to the ground? Nope! It was raining. Yep, water falling from the sky. Apparently, not melting in the rain was more important than making the sale. This is awful business practice and if this is how your salesmen are going to work, you should probably shut down on any days that aren't 80 degrees and sunny. read more

Answer the phone. It is a constant problem on both RV sales side and store side. A problem verified by employees. This is an attitude that starts at the top. ANSWER THE PHONE. read more

Called down to get to service. Phone rang forever and disconnected. I called back, and the rude little girl on the other end of the phone after I explained what happened decided she would abandon any kind of customer service skills. She said "I am sorry we are busy" in a snide way. I am thinking I should pick up my part and go elsewhere. I was going to trade in my camper for a much bigger one, but at this point it won't be from there. Normally wouldn't bother me, but it was the tone. No biggy, it will cost them a 200K sale....lol. I get the last laugh. read more

Always really helpful and friendly. Well stocked with all the RV supplies you could ever want. What else could an RVer need??

This review is regarding their service department: We purchased a new unit October 31st, 2015. We didn't take it out until labor day weekend 2016 (kinda hard in Colorado to camp over the winter). We dropped our new unit off for warranty work June 2, 2016 with the following issues: Leaking hydraulic jack, Solar system was not charging, Recliner was loose, Diamond plating came loose, Hitch memory was not working Brakes were not working properly - we pulled the emergency pull away and still dragged the trailer down the road. The response we got was the following: Cleaned the jack - found evidence of a leak all the way down the chassis (40 feet mind you) but could not find a leak. Solar working properly. Hitch height memory not available on this unit (in reality, it is available on our unit per the manufacturer). We were charged $365 for this. But wait there's more! We wanted to discuss the charges and pick up the unit. We took the warranty manager out and the jack was still leaking - we showed him the leak! The batteries were all dead - if the solar was working, why were my batteries dead? To top that off, everything in the unit was left on and open - through the numerous rain storms. They agreed to fix the jack and the solar, and detail it since it was left open to the elements. While it was in the shop for these items, they broke the roof access ladder. 7 weeks after we dropped it off, we picked it up - there was no detail done and the recliner was worse than when we dropped it off! The Service Manager never looked at the unit when we dropped it off to physically see the issues. He self-admittedly has no mechanical background. He even told me, to my face, "I'm not getting through to you" when I was trying to explain how solar systems work. He was overhead telling another customer air in their water lines (after being on city service for 4 days ) was normal! Stay as far away from the service department as you can. They don't know what they are talking about! and they will charge you for asking a question! read more

If I could give a negative number I would. I went to purchase a travel trailer and the service was awful! The sales person was extrely disrespectful and condescending. He made several comments about me being female and even remarked that I "didn't understand the numbers". I will tell everyone I know to stay away from this location! read more

My unit was dropped off in FEBRUARY for warranty work. As of today, 24 May 2019, the work has not been completed. The unit was not even looked at until 3 weeks ago, after many unreturned calls and having to finally walk into the dealership and talk to the manager. I have family trips planned all summer, including this weekend. I have heard that the service department is grossly understaffed, however the lack of communication and inability to do warranty work even during the off season will make me find another Camping World to use and buy from in the future. read more

Theft must be a business at this camping world! I had my motorhome (2017 Sunseeker) in to have a satellite dish installed. Based on workload I would have to leave it with them 2 to 3 weeks. Ok. I was also assured that the unit would be secure. I picked the unit up drove home, two days latter I am setting up for our trip. A number of things are missing, they went through the unit taking things from drawers, cabinets, closets. They spent time. I have called asking for a manager, service manager, overall manager. Left three messages with quick explanation what I am calling about requesting a response. No response from management to let them know they have a problem. I will never deal with this organization again. Based on my experience with them on theft and non response I would expect this is not the first time this has occurred. read more

We just received our 5th wheel back (September 26) from extensive hail damage repairs. The unit was brought in around March 15 as we had scheduled. We were told it would most likely be ready mid-July. While I was aware of the extreme number of units that had to be repaired we were surprised it still took this long to repair since we made an insurance claim immediately in August of 2018 and scheduled a time to bring it in. Setting aside our disappointment, the real issue is the condition the 5th wheel was in when we received it back. We have never had a mouse in the unit the whole time we have owned it but kept bait and traps there "just in case". It reeked of dead mice, we have found 3 so far, there is extensive mouse feces in the kitchen area. Having asthma, I am not happy about having to clean that up. Also, there was putty on the kitchen floor in a couple of places, metal (rivet?) in the carpet, and the scraps and junk from repairing the skylight in the shower was not cleaned up. We still have to do an in-depth look to see what else they missed. I would expect that whoever repaired the unit would have at least had the courtesy to clean up the mess that they made. I will not do business with them again. read more

I purchased a Weber Grill and when we went to put it together there were several missing parts that without you can't use this product. My response per phone call was you have to reach the manufacture there's nothing we can do. Really!!! We also had our receipt. Had I known they have a flippant attitude towards customers I would of never purchased our RV through them. I failed to mention that part of the equation. Thank you Weber they are sending us the missing parts obviously at no cost. Their response was "shame on them for not replacing the grill." read more

Thank you "Diesel" and the service techs who repaired our fresh water tank and saved our vacation. Got us back on the road in less then 2 hours and had hands down the best customer service I have ever experienced. We cannot thank you enough and we highly recommend you. We just might make a trip up here when it's time to upgrade. read more

Traveling from Florida and my heater/furnace stopped working-- and of course during a forecasted cold front. My service advisor Darren Heese worked me in to an appointment slot in two days-- they had it fixed in a couple hours. All the staff was very pleasant and friendly. Thank you very much!! read more

The salesperson for my new Outback trailer was friendly and this is not a reflection of his performance. My issue is with their finance person. When a husband and wife are purchasing a unit together, you should put his name on the Good Sam Elite member cards- so I have 2 cards in my name only. The finance person was more interested in selling us a warranty than in making sure the purchase went smoothly. I now have to extra steps because the finance person did not do a great job. Additional Information: It is now 6/13/017, the day my temporary tags expire. We tried to get the tags from the DMV last week, only to be told they didn't have the paperwork. I called Sean, the finance person, who was out of the office. I got rerouted to Longmont, only to be told that they still have the paperwork because Sean didn't submit our photo IDs AND never got back to Longmont after they sent him a memo. I am absolutely furious at Sean's negligence and apparent incompetent. In the meantime, we had to purchase another temporary tag. This is completely unacceptable! read more

Just got our Laredo back after taking it in for warranty work. The service was amazing and Shelly Weigl is the best. Shelly kept us in the loop every step of the way. Since buying from Camping World of Colo Springs, we have been totally please. We would recommend this location and Shelly Weigl highly. . read more

The colorado springs location has the least helpful staff of any camping world I have ever been to. The parts department has very limited stock, and the parts staff are not helpful at all. They will not make any effort. Seems to be just the bare minimum, or just enough help to get by. I would highly recommend the Longmont location any day. read more

This store is a joke.Asked service dept about a issue with my fridge.I get a answer of its a $60 charge for us to look at it blah blah blah but we are 4 weeks out and then its only a drop off service then so we might not get to it even then so it could be six plus weeks out...so I guess if your traveling thru keep going cause they have no time for you..Plus there retail stores don't honor their online prices.Also HQ customer service doesn't respond to emails either its been two weeks that is more then plenty of time for a response... read more

Stay far far away from this Camping World! I put myself through working with their service department on my new tag diesel and it was the worst experience I've ever had. I ended up taking her to Intermountain Coach and worked with Lee and they were able to get more done in a day than CW got done in three months!!!! By the way, the CW diesel guy 'calls himself Diesel' is the worst service and warranty advisor I've ever met. Doesn't answer calls, doesn't return voicemails, emails, etc. Stay far far away! read more

Zero if I could. They run a scam there. They say that they have openings for "urgent" problems. I tried to get an urgent appointment when the slide on my travel trailer (purchased at another Camping World in Florida) refused to open on a cross country camping trip. When I described the problem the girl said she would speak to the service manager. She told me that he told her that he thought the gears were stripped and that if we came in they would have to order the parts and it would be at least a week or two before they were available. Obviously we didn't want to wait that long and so we went elsewhere. The slide was fixed elsewhere with a series of adjustments and no new parts. I believe that Camping World tells customers they will need new parts when they are busy so as to discourage them from setting up an appointment. Pitifull! Don't be a sucker like I was and fall for this ruse. read more

Camping world in Fountain Colorado is very eager to sell you a rv, but getting service from them afterwards is horrible. The walk through we had was done by a guy who had worked there for a week and knew nothing about rv's. Spent a week trying to get info on our warranty info. Really! How hard is it to return a call or email. Service sucks there read more