LUCIA PELAYO: Do NOT do business with this sales representative. She felt that my Fiancé and I wasted her time. I called back within 30 mins to cancel my deposit because I found a better deal at Kirby RV. I was VERY transparent throughout the deal about going between the two dealerships for what was in our family's budget and means. She reassured us that it was fine and that they couldn't be beat. She wouldn't entertain ANY numbers without running my credit. I'm active duty military of 11 years and my credit has been great. I gave her a rough number of my credit score and what we wanted to trade in (2021 RV) for a new model. She pressured us to run my credit (that's fine we did and my credit came back higher than what I had initially told her). Now they wanted to talk numbers all of a sudden and give me ball park estimates and numbers (all could of been done with a simulated credit score). But here's where things take a turn for the WORST... Myself, my fiancé and my daughter had stayed there for 3 hours give or take. She pressured me to call Good Sam Insurance for her to get a referral (even though I already had my current insurance policy bundle I wanted to remain in place) but I still did it anyways. I asked if we could please get our forms and leave because I still wanted to shop at Kirby RV and see if we could get the best deal and absolutely make sure we were getting everything we wanted (again, being COMPLETELY transparent the whole time, even as far as for us to call our sales rep at Kirby and explain what prices they where offering to us on speaker with Lucia present). Lucia tells me that I need to call and get a Good Sam insurance quote FIRST before I get my papers and leave (with her referral number)... keep in mind, we have a 3 1/2 year old who was hungry and it was 5:00pm and we were already held there for hours. So I did as she had asked and for 30-45 mins getting a quote ensuring she got her referral. NOW she gets me the financial paperwork to finally wrap up and leave but not without pressuring us to do a $500 deposit for this RV located in a different city.... Saying it was the LAST ONE etc. we didn't need one right away and we made that clear that we were still looking locally. But she insisted and I told her I'd do so but I'm still contacting Kirby to see what they can do (I like to tie up loose ends when shopping around and not waste time and be transparent, but not according to Lucia...) I paid the $500 explaining that I very well might cancel it this evening because I still wanted to offer Kirby RV a fair shot at beating a deal for an RV for us that we actually got to see and is physically in their lot (unlike Camping World where it was off the lot site unseen) This is a $70,000+ purchase for us. Every couple hundred or thousand counts as a 3 person family. We leave, I call back within 20 mins of leaving because I was on the phone with Kirby RV as soon as I left to run the numbers over the phone (hence why I was waiting for documents that Lucia Pelayo was supposed to give us at least an hour prior. I get a hold of her on my way home (we live an hour away) and let her know we are canceling, and her mood IMMEDIATELY changed. I asked if she could beat- 1.)free delivery of the trailer upon purchase? (we are stationed at Naval Base Ventura County and don't have a big enough truck to pull this fifth wheel currently. -Kirby RV did! 2.)could you beat the final sales price? -Kirby RV did! 3.)could you give me a fair trade in price (pay off my loan) of my 2021 Forrest River trailer? -Kirby RV did! 4.)could you work with my numbers without making feel PRESSURED??? Orrrr like I'm "Wasting your time??" -Kirby RV did! This all comes down to poor business practice and customer service Lucia Pelayo.... When I called you on the 9th of September at EXACTLY 5:39PM to cancel my order when you ran my card at 5:19pm (20 minutes later) and you tell me sure it's been canceled.. I call back the next day 10th of September at 11:11AM to reassure it was canceled and Lucia Pelayo said "yes I made sure to cancel it immediately" and now brings me to today... 20th of September at 4:29pm and then you have the nerve to tell me and my fiancé flat out lies about "her coming in after I left to cancel" and "how it was too late because you've done all this work to the trailer" only to be called out by my fiancé because you were on speaker phone and we asked to back up YOUR false claims and LIES by showing us the video of how she came back in to do so.... You quickly retracted and said "ohhh, I know who you are... you wasted my time... now I'm going to waste yours..." wow.... UNPROFESSIONAL! UNACCEPTABLE! RUDE! And CHILDISH!! I hope you see this Lucia Pelayo and I hope your co-workers and ANY possible future customers who may of THOUGHT to do business with you see this and strongly reconsider. read more

The first thing I want to bring any viewer's attention to is the Better Business Bureau's history of Camping World. Camping World (DBA) FreedomRoads, LLC has 719 registered complaints at BBB.org. They have a B- rating of Camping World. Don't take my word, check for yourself. Now that you have an unbiased assessment, our family's experience has been a nightmare where Camping World seems to want to force a Civil Lawsuit. 1. The Dealership sold us an RV and misrepresented what it is able to do stating the RV promising the TV will play while driving. The dealership, to their credit, admitted I that we were misinformed but refused to allow us to return it or make a reasonable offer to compensate us. 2. We were charged $2,000 for a set up fee but were misinformed about how long it takes and when it is done. In our case the set up according to work orders was done in February 3 months before we purchased the RV. Many problems after show that their wasn't much time spent or much done in setting up the RV. 3. Beware of Negotiating the dealership because they use a sales worksheet and the numbers on the worksheet in our case did not match the paperwork on the sales contract. If you decide to buy initial the worksheet numbers to ensure they do not switch paperwork on you. If you negotiate or price match, beware the Set up fee and the Transport Fees appear to be ways the dealership tries to get back their money. I have seen sales contracts (after our purchase) where some buyers have it waived. It does not have to be paid and the manufactures are unaware of the set up fee. Additionally, the sales contract does not itemize the set up fee which seems shady to say the least. 4. We were charged $800 for a Paint and Fabric Protection that they claimed was done the day of purchase which was untrue. I proved that it was never done when they claimed despite their work orders indicate that it was done. 5. Repairs on a brand new vehicle take too long and they don't give you an estimated day it will be ready at drop off! First work order was May 17th for a microwave which frame was not securely attached. It wasn't ready until May 30th. After this repair we brought in the RV because the microwave still wasn't secured. We brought it in on June 6, 2017 and it wasn't completed until Jun 30, 2017. 5a. On July 6, we brought it in because there was no power working on some of the outlets inside the RV or outside the RV. I was told that there was a connection that was never done. It wasn't knocked loose from driving because I asked and was told it was never connected. The quality of the RV was terrible and I was told that the RV's are assembled fast and they see some really bad work when even the walls fall off. By this time my husband and I were suppose to be on our road trip across the country. 6. 2 months after purchasing a brand new RV it was still in the shop. There are no loaners given, and at the time were homeless because we thought we would have the RV to road trip. We told the dealership and no urgency was taken. Since we had it in for the electrical issues there was a small tear in the awning (our fault), it wasn't important to be fixed right away but since the RV was being serviced and they said it would be done quick we had them work on it. We dropped off the RV on July 6, 2017 and we were not called until August 30th that it was ready for pick up. Almost 2 months later. The dealership claims the electrical work was done right away and it took that long because of the awning. I refused to pick it the RV until they got back to us about a resolution. The sales manager never followed up with us and after numerous complaints to Camping World Corporate, our complaint was forwarded back to the dealership. The district manager even contacted us and said, sorry but from my stand point we aren't going to do anything else beyond what the dealership offered which was a $1000 credit and a free repair of a $200 awning. We made a complaint to the BBB and based on previous complaints it is not likely they will provide a favorable resolution. We made a complaint to the DMV since they have to have a Dealer's License to sale vehicles and TBD where that will go. read more

We are new to RVing and drove 30 miles or so just to go to Camping World in Valencia to shop for accessories for our new travel trailer. We noticed there was a club price and a normal price so when we were checking out I asked the RUDE cashier "how do I find out about the club" ? She said oh I can help you and took all our information and rang us up while making rude comments about my husband not speaking and how I do all the talking. . I noticed she rang up our outdoor rug $10 more than price and she said did you make sure you looked up the right code to match the price . I was like who looks up codes ? The item I grabbed had a price below it and I expected that price. Why would I check for your stockers accuracy? So my husband went back and they checked and two rows were put in the wrong area with the wrong price and she admitted it. So as she spoke down to my husband like he was stupid she kept telling him he should of checked that tiny little code. So instead of apologizing and I will credit the ten dollars and make sure that gets fixed oh no. Then she proceeded to check us out and asked so how many years do you want on your membership? I had no idea what she was talking about cause remember I asked her from the start of our conversation and she never mentioned there was a fee. I assumed it was like every other store you just get a card for a better price not thinking it was a membership like Costco. I felt she should of explained that from the beginning. So we walked out with nothing!!!! So this middle aged cashier who was extremely rude to us has lost all of our business. My husband was livid with the customer service and this one person has ruined the Camping World name for him. I tried to call in and get the cashiers name however the person answering the phone had broken English and was having a tough time understanding that I just wanted to get the middle aged red headed cashiers name . Yes there were only 3 cashiers in this tiny store. So that didn't work out after sitting on phone for at least 5 minutes before I hung up. So disappointed she lost a $100 in sales over being a bitch about $10 and much more for the future. Who you hire to represent you matters these days. People want customer service back . I dont care if you make minimum wage be the best at your job. read more

This place needs to be shut down or fire everyone and start again. They are liars, with bad customer service. I put my Rv on consignment for 3 months. They neglected to advertise it on their site for the first month. I was asking $27,000 they finally put it up on their site a month later for $44,000 talk about them trying to profit. My Rv was damaged being on their property in that 3 months of consignment and they refused to admit it or repair the stairs that no longer worked. Not only did they refuse to repair it at their cost they refused to repair it at all. Their customer service is sad and incompetent. Kathy is a moron that can't return calls to let you know what's going on with your rig. Joe Perez can't properly do a service order without taking down your wrong phone number and incorrect vin #. Then they blame you that they can't get ahold of you. Are you kidding me?!? This place is a joke. The manager Richard Hernandez is a pile and a half full of bullshit and cover ups of their mistake along the side of his Jim that looks like a sneaky possum, as slimy as any car dealer out there. Stay away from this sad place. The only reason it's in business is Santa Clarita lacks RV service so people are forced to come here. I've had my share of all the scum at this place. They towed my Rv to their storage for no apparent reason and Kevin lied to me saying there was no room for it at 5pm so they hate to put it in storage, yet at 6pm going there the service lot was empty and had plenty of room. Stay far away from this place. read more

I'm so disappointed with camping world. Bought a brand new 2017 Mallard from them. After having it for less than a year there were a bunch of things wrong which wasn't their fault. So no Big deal called them up and scheduled an appointment for the warranty work. It was a 2 month wait for the appointment but I understood. Dropped it off and didn't get a call until a month later saying it was done. I went to pick it up and my service advisor who called me said oh we forgot your wood under your sink you will need to pick it up later. 3 weeks later I get another call saying it's done so I went and picked it up. Once I got home I opened up there trailer and I almost lost it. Nothing out of the 11 things were done, and the wood is still missing from under my sink which is why I left it there another 3 weeks.... so I called my service guy Tony and he was no help so I called the manager. He said he was sorry and told me he will send someone to me to work on it. It has been 3 Times now that he said ,"my guy will be there at 9 in the morning" so I wait to go into work and they have not come each time. On top of it they charged the manufacture to do the warrant work and none of it was done. I'm still waiting for a call back from the manager to get this resolved they literally devalued my trailer by removing things I was better off not bringing it in. Look at these pictures and this is how my trailer was delivered to me. read more

We recently purchased an RV from this seller Lance, and the experience exceeded all expectations. Their customer service was exceptional, guiding us through the entire process with patience and expertise. The RV itself is in pristine condition, a testament to their commitment to quality. We highly recommend this seller for anyone in search of a reliable and enjoyable RV-buying experience. The exceptional service extended beyond the transaction; the seller's genuine interest in ensuring we found the perfect RV and were genuinely happy was evident. There was absolutely no pressure during the decision-making process; instead, he provided unwavering support, making the entire experience smooth and enjoyable. It's rare to find a seller so dedicated to customer satisfaction. wholeheartedly recommend Lance to anyone in search of an RV with a side of unparalleled customer care. Our experience was truly elevated by Scott manager's outstanding assistance throughout the purchase. Their expertise and guidance made the entire process seamless, and their commitment to customer satisfaction was evident at every step. This manager's dedication to ensuring our needs were met and questions answered created a positive and memorable buying experience. A true asset to the team, and we are grateful for their exceptional service. read more

brought 2020 Ford Transit High Top with preexisting Tub install ,for 30 year dog & cat groomer..spec's..,the design&install team at Camping World performed an install of 5500 Onan, complete !..went over preexisting plumbing for (road worthy)..weakness...and along the way preformed small fixes etc...nothing for them ,but big for us...both Parts foreman (30+ yrs) and Design&Install Tech (30+ yrs)...we were fortuned to find...If you own a Transit any Camping World can access Santa Clarita Camping World..They have all 2020 Transit info ,for bringing big Onan Power.,(needed for pro dryers) and design integration, even with preexisting install & Design..I have 35+yrs in Termite ,Rot ,replacement&repair..beach front California.. anybody .Converting a Transit should see what the 5500 can power and what little room it needs..A+....'THE BEST OF THE BEST"..don't believe these piss ant reviews..you can't please everybody all the time...especially scheduling..Onan's are 6 months waiting list. read more

There appears to be a systemic problem with the Valencia Camping World's ability to manage service appointments. When I have purchased items requiring installation through the parts counter, I have never had a problem. I made an appointment for axle service for my trailer in early May; May 29 was the earliest they could see me. That's okay, I understand how busy they are in the spring. I scheduled a half-day off of work to collect the trailer and bring it in. When I arrived, they had no record of my appointment and would not allow me to leave it with them. The only other occasion when I have scheduled service, they also lost the appointment. The first time, they took the trailer anyway. This time, I was offered a new appointment, but declined. I am not confident that this shop is able to honor appointments. It is too bad as they are convenient to where I store the trailer. However, it is not convenient to show up with the trailer and be turned away. read more

Don't buy from here! This place is a scam. Bought a 2018 Fifth Wheel In January. It spend 2 months in the shop, after it took over 2 months to get an appointment. Upon pickup, none of the repairs are done yet the manufacturer was billed for the warranty repairs. Brought home the trailer, had to take off another day off of work to take it back in for additional repairs that weren't done as they stated were done. After having to cancel several trips because the trailer was still in the shop, we got the call the trailer was good to go. We went down on a Saturday to pick up and again several things that they assured us were done weren't! Such a joke! The ONLY good thing about camping world is the service director Kevin, he is the only one that saw the repairs through with the exception of the bathroom pocket door that never got fixed. Think How does this place stay open??? I repeat DONT buy a trailer from this place. Every negative review on here is 110% accurate. read more

Camping World really help us with quality service and such an amazing response time. Myself and my supervisor had such a great time during our visit with John Giguere as our RV Sales Associate. He was quick to respond to my email and followed with me to ensure we knew before we went out what kind of trailer we were looking for, and what price range. Upon our arrival he was very outgoing and took us to the yard, the first trailer he showed us he had so much knowledge and such helpful information. When it was not what we could fit in the parking we have we moved on and it was like it was meant to be, we ended up purchasing the second trailer he showed us and in less than a hour, our visit was a success.John keep up the great work and we look forward to hopefully doing business again with you and Camping World in the Future. Thanks Joseph Ancheta joseph.ancheta@nbcuni.com read more

I have a WARRANT out on the person who runs this place! You are therefore wanted to stand trial for Penal Code 000 (Neglect and Letting down the people.) You should be in business PRISON. This place is F*ck** up! 1. Train your staff to greet and smile at each and every potential customer that comes in the store. 2. Show your staff where most items are in the store. Educate your staff. 3. Explain to them that they should not pass the puck to several people whom know nothing as they do not. 4. Teach them some class. Class for the sake of whoever owns Camping World. They are rude. 5. It can't be this dysfunctional at a place where "Happy Campers" shop. Camping and RV people are usually free spirited and kick back people. Please adjust the climate of your store to serve us or I am going to inforce this WARRANT. read more

We are traveling RVers who found ourselves in California with a broken slide out on our Class C motorhome that we recently purchased from a Camping World in Idaho. We called Camping World of Valencia to help us with this warranty situation and were completely blown away with the customer service we received. We worked with two different service writers and two technicians who were all extremely friendly and genuinely helpful. They went out of their way to make sure we got back on the road as fast as possible even though we didn't buy the coach from their store. As a business owner myself I can honestly say the customer service and overall atmosphere at Camping World Valencia is top notch! We would happily do business with them again! read more

Went to Camping World in February to purchase recliners for our RV, told them make, model, and year. Called them in March and was told not sure wen they would be able to install. Called in June and was told they are open and installing. Paid for recliners and scheduled an install date Showed up on install date and then they decided to make sure the recliners will fit our RV. Bottom line they had my $1500 for 2 weeks then was told they could not install the recliners in our RV. Took off work twice and was told no go. My suggestion was make sure the recliners fit before you sell and schedule install date. Talked to 7 employees before they decided they could not install in RV. Very unhappy with Camping World. read more

Even though we had many issues with our new Super C Camping world did an amazing job getting all our issues resolved. From the very informative sales rep Nick and Amanda in service to upper management, Bill the guy in the shop who repaired items and installed our solar, Kevin and the main guy Scott. All seriously fought the manufacturer on our behalf and kept us informed of progress. They fixed some items the manufacturer wouldn't pay for. I can't say enough about the staff. I see some pretty negative reviews here but our experience was only positive to the extreme. We highly recommend Valencia Camping World because they truly worked above and beyond to fix our issues. read more

*Update Business thanked me for the review and that just speaks volumes to me communication is key in any successful relationship so of course for a good business it should be to, class act!* Phenomenal people that this company has put together a staple of excellence and customer service , a place you can trust I would strongly recommend you ask for Scott Biane general manager , or Jim yankovic really great at wheat they do and that's helping new clients us there education of features functions and benefits to plug in a client's budget I recommend asking for the 2 min interview when you walk in so that your needs are better heard :) read more

I want to express how grateful and thankful we are for the service we received today when we picked up our new travel trailer at the Valencia CA store. Richard, & Buddy made sure we're knew everything about the rig and how it worked. Joe Layao, Juan Martinez and Kevin Schodel went above and beyond when we were getting ready to leave and had hitch connecting problems. They dropped everything they were working on.... spent an hour in the hot sun and helped us. This store is amazing and we will definitely be using them for all our needs in the future read more

I am writing this to warn other people what a nightmare the service department is, they lie, cheat and steal. PLEASE do yourself a favor and take your RV someplace else. I don't want to go into the details I just want to warn everyone to stay away from the service department, take your RV anyplace else I will never take my RV back here, never, never, never. If you value honestly, don't go here, if you value competentcy don't go here, if you want to save yourself a ton of unneeded grief don't go here. Please let my nightmare be a warning don't go here. read more

I had a very pleasant experience with Mary McClaran and her technician Juan. There were many items on the camper that needed attention. I had a list and just gave the list to Mary and everything was taken care of promptly. We needed a new motor for the Awning and Mary ordered it and called us as soon as it was delivered to the shop and Mary handled it including getting the motor covered by warranty and all costs were taken care of. Juan was wonderful in that he showed us what he did and also gave an explanation of how things worked. Thanks. read more

Ron, the salesman who helped me purchase my travel trailer, was wonderful, he explained the process, assisted me online and with an in person inspection and set up having the trailer delivered to me. Ron was very friendly and helpful. Shortly after my purchase, I did discover a leak in my water tank, he facilitated a RV repairman named Derek to respond to my residence and fix the issue. I was very happy and the great service, integrity demonstrated by Ron really needs to be told. I reccomend you ask for Ron on any RV sale. Thank you read more