My visit to Camping World ended so quickly. We were so excited to finally get there to stock up for our upcoming adventure but we couldn't stay! It must have been over 100 degrees inside! I wanted to leave the moment we got there and did! I was told that yes management was aware of the problem but that the cooler had been broken for quite sometime. Poor employees. read more

Purchased a new custom built RV in 11-2014. Said it would be ready to pick up in 01-2015. Was not ready due to major issues (paint peeling off, dent in RV when it was transported over to their lot, generator failing over and over. We purchased the vehicle finally in 05-2015 after repairs were "fixed". One month of owning the RV, the generator is dying again. I called the service dept to ask them to get it fixed since the only reason we purchased it was because they said there was no longer an issue with the generator. Kathy in the service dept told me literally that they would be doing me a favor if they took my rv in to have the generator fixed and they couldn't find an appointment for us for another month and a half out and that i should find my own shop to fix it instead because it will take a really long time to fix it. Really?? We only signed the paperwork after they told us everything was fine. We also bought almost every warranty they were offering (like an additional $17,000). The nerve of this place to tell us that after taking an additional 4 months to repair this new RV, that they would be doing us a favor for fixing the lemon they sold us. read more

After reading the initial Yelp reviews, we were hesitant to visit the Valencia location, however, we ended up having a great experience. My husband and I knew exactly what were looking for and during our first visit, we appreciated that we were not pressured to purchase right away, like at some other places. We were lucky enough to meet Jeff Dixon, in sales, during our first visit and liked him so much that we specifically asked for him when we were ready to buy. He was friendly and professional and very patient when my husband asked question after question. We ended up finding a trailer that is just about perfect for us and close to exactly what we were looking for. All financing went smoothly (special thanks to Tony) and everything was prepared and ready to go for us when we came in to sign the final paperwork and pick up the trailer. This location has a big inventory and I will definitely recommend them to people looking for an RV/ trailer. read more

I have a hard time when I see really bad reviews. I wonder if I am a pushover and easily snowed or just really lucky. I have been dealing with camping world for many years. This review is about this last year. We purchased a new travel trailer from camping world. From the salesman John on down I have been pretty happy. Joey the first first service advisor put in a lot of time fighting with the factory on some issues, some victory and some defeat. I am very pleased with the work he did. I now have Amanda as my service advisor, and it the same good effort and service. If I were to have complaint it would be with the manufacture of the product. when I purchased the unit I was told missing items would be taken care of. After putting my signature on the line big change in attitude by the factory. We reserve the right to make changes during production. Camping world tried to remedy these problems. Next time when the fixes are done then the signature. read more

I had some air bags installed on my truck. They scratched both sides, looked like maybe they had some type of overhead air hose rubbing against it. read more

Bought a Trailer from Camping World in Bakersfield in 2012. I've read the reviews and purchased anyways. After purchasing a New 2013 Forest River Surveyor in June of 2012 from camping world Bakersfield we also purchased the Extended warranty that supposedly covered everything bumper to hitch. Needless to say we have had multiple issues that we have to fight with the Valencia location every time we bring in the trailer for service. Two times they would not warranty an issue until WE found the recall and they fixed it. this time they have had trailer for 3 MONTHS for a leak and the front axle was too short and is rubbing the frame. Forest river will not warranty it and Camping World...with a bumper to hitch warranty purchased from them will not warranty it. OFF TO SMALL CLAIMS WE GO. Stay very far away. had to call for weeks to get a response from the service dept. every trip there has been bad but i Didn't want to be that guy on yelp. well here we are. read more

They took away a significant amount of room in the parking lot to expand their RV sales. I would not suggest going there with your RV. You may not find a place to park. read more

First of all any positive review here is a lie. It has to be a relative of someone working there. If there was an option for negative stars they'd get the max.. Service department is down right horrible and incompetent from top to bottom. Starting with the service manager though the mechanics and laborers. They are liars and cheats. They overprice labor, and I'm positive they take advantage of retirees on road trips. They damaged my Rv and never fixed it. It took 3 weeks to get airbags installed. I called uncountable amount of times, I emailed constantly. No return calls and after a couple emails no response. I had to have a friend pick up the Rv because they said I couldn't pick it up after 5pm. When I told him I work and can't be there till later(when the store is still open) he said that's the only time the service department is open and there are no exceptions. He suggested I take off work to pick it up. It was about $500 worth of damage they did to my Rv while it was there and they knew there wasn't much I could do so they ignore me and the manager hides when I show up there. Camping world should be out of business, I will never ever in any situation give them my business again.. I've been in other camping world stores, and they are all overpriced and dirty with their sales tactics, but this one is the absolute worst. Do not give them your money. Do not trust them. read more

This is my experience with the parts counter and checkout staff (NOT buying or servicing an RV). Needed to buy a generator to keep my home AC and fridge running for a day-long maintenance power outage. The power company gave 10 days notice, and I found amazon could not guarantee fast shipping on the Honda generator I wanted (hurricane season?). My research led me to Camping World, and I confirmed by phone (after a bit of a wait) that they had 16 units in stock. I also checked with a local motorcycle shop which sells Honda generators, and they said they would price match, BUT there would be a "mandatory" load test which I would have to pay for. I arrived at Camping World on a Tuesday 20 minutes before closing time, and after using the restroom, I spoke with a man at the parts counter about Honda generators, and he suggested I look around while he got the unit from the warehouse. I found a few small items I wanted, and when the generator was brought to me it was 5 minutes before closing time. The staff was helpful and pleasant, even offering to open the sealed box and allow me to inspect the generator before purchase (I said thanks, but no need). I paid $29 for a one year Good Sam club membership, which entitled me to the BEST price, and that allowed me to save more than $300 (on a $1,000 Honda) compared to the QUOTED best price from the local motorcycle shop! My price was even lower than the online giant, and although I was shopping at closing time, I was treated with the utmost courtesy, and did not feel rushed in any way. I plan to shop here in the future! read more

We have been very patient with this camping world for over 2 months now. We were new to the whole RV/Trailer world when we looked into buying one. So we thought it would be smart to take it into Camping World and have them do their 45 point inspection on the trailer we were looking at buying. The seller said he would split any repairs with us down the middle, so we told Camping World please thoroughly check the entire trailer and let us know what needs to be repaired. They went ahead and finished the inspection and came back with minor items such as the fan in the bathroom and a light bulb in the kitchen. Other than that they said it was in perfect working order. That being said, we picked up our trailer and took it out camping that weekend to try it all out! Upon hooking all the water and power up to the trailer, we noticed, instantly once we turned on our sink water, that we had 2 major leaks in the system, also our fridge did not cool. I was furious, since camping world checked off on our worksheet that they had checked all of the plumbing and electrical during their inspection. I was furious and called them immediately. We obviously cut our trip short and headed straight back to camping world to have them look at the issues and hopefully offer some help. Not once did anyone their apologize for the oversight nor take credit for "checking boxes" on their inspection sheet but not actually checking it all. This was over a month ago now, and we still haven't received our trailer back from them. I have left several messages for our service advisor as well as spoken with the service manager. Not once did someone apologize to me or offer to refund our 45 point inspection, since obviously it wasn't actually checked. We have had nothing but bad service from here, ranging from not being able to get a hold of our advisor to them giving us back a trailer that they didn't fully run through but still charging us full price for the inspection. I have been very patient with our advisor and asked politely for a return call the same day as well as an apology and have failed to receive both. I would never bring my trailer back here again and I will never recommend their services. We have found another local shop here in town that has way better reviews and actually cares about their customers. read more

If I could zero stars I would!! Terrible sales department. My wife and I were promised a deal to met a competitors price , and what a surprise they backed out. STAY AWAY from this place. read more

Hi; my name is Ticus and I am 61 years old. When I was young, Camping World had a reputation for good service and value. This is no longer the case...I dropped off my RV, a 40' Class A, on December 27th for some work. I was told that I would receive a call within 48 business hours. Ten days later, I called them and they said they would have someone call me back. No one called back, so ten days later I called again. I kept being put through to voicemail. After this type of no response (and reading all the other reviews on Yelp!), I called the operator and let her know I would be picking up my rig in the morning. She said she would let them know because they might have to get my rig out of storage! Later that afternoon, I received a call with an update on the parts. I asked how there could be an update on the parts when I wasn't even told what work was needed. Again, I let them know I would just pick up my RV in the morning. Later that same day, I got a call from the Service Manager. I asked him who dropped the ball and he said the parts department. I asked how that could be when I hadn't even been told what was wrong, or what the estimated repair cost was. When I asked him what parts were needed he didn't even know. When a service manager starts blaming his parts department for poor service, you know you're in trouble. If you are reading this... get out of there quick...run... or risk having your RV just placed in storage! read more

Why can't they answer their phone? They act like you are bothering them. The phone got picked up in Kentucky - store was in CA- try to get help over the phone about service in CA you had done in CA from a guy sitting in KY... are they too big to care? Also- watch out for roaming salespeople on the floor pouncing on you to buy campsites in Colorado--- my advice-- they've got more business than they can handle. Give it to a company that wants your business. read more

Ray in service and Zar in the body shop both get 5 stars. Thor on the other hand builds as fast as they can and shoves them out the door. Let the dealer take care of the problems. My Class C lived at CW for the first 7 months of its life and I told Thor we were way past lemon law and I wanted them to either buy it back or give me 2 more years of warranty. I got the 2 additional years and thank the heavens I did. Everything that can go wrong has. I figure by the time the warranty is up I'll still have a lemon law case. The guys at CW, Tyler, Ray and Zar have been troopers. Way above and beyond. Will buy my next one from these guys because of the level of service. The service manager is top notch as well. Parts guys are a bit shady..... read more

I think things have changed here since all the negative reviews as we had a very pleasant experience on 5/7/14. Wil helped us in sales. We found a trailer we liked and negotiated a good deal we think. Pretty pleased but this is our first trailer, we will see how it holds up. Picked up the trailer a few days later and it was ready on time. Billy helped us walk through the trailer and showed us how to hitch up. Tyler was also great. He helped me a couple times over the phone after so that was cool. Pretty straight forward. Only complaint was that the trailer condition itself was a little beat up. Scratches on the step, hitch and frig which you would hope wouldn't be there on a brand new item. That manager Rich is still there. I inquired about an item over the phone after we agreed to buy but he never returned my call as promised. I'm glad my experiences were mainly with the others noted and mostly great. Will update if the thing falls apart down the road :) read more

We are new owners of a 5th wheel. Went there Saturday and had amazing help, hints and a wealth of information from a young man named Brandon Peppard. Could not have had a better experience. Than you, Brandon!! ;) read more

If I could give no stars I would. While this place is good for parts and misc items for camping. THE SERVICE DEPT. SUCKS... I will never bring my motor home here again they have had it for 2 weeks for an oil change and detail. for those 2 weeks I have called and not been able to speek to any one but left messages with no return call...But today I actually spoke to someone and they told me maybe it will be done by Friday. Wow almost 3 weeks for and oil change and detail. And when you get to talk to someone they are very annoyed that they have to talk to you....NEVER AGAIN !!!!!!! read more

Spent $2,300 on a Direct TV Traveler which is a colossal waste of money in the first place and while I understand that retrofitting anything on a motor home requires a "MacGyvers" touch but being in the repair and service industry myself, I implore to my employees that paying attention to detail is a must to supply exemplary customer service. However, it appears that Camping World management may not stress this to their people. While it works after two visits, I'm not impressed with a few sloppy parts of the installation but like I've seen in other reviews, there really isn't a viable option in the general area for this type of service so whatcha gunna do? It felt like they know they are basically the only game in town and could care less if you use them or not. read more

I recently placed an order with Camping World in Valencia over the phone for parts and installation of steering stabilizers for my RV. I authorized a significant deposit to cover parts that they had to order and then became concerned after reading other reviews on Yelp. The service I received from Camping World in Valencia could not have been better. I received phone calls from them on the status of the parts and to schedule an appointment for the work to be done sooner than I expected. I test drove my RV with the steering stabilizers that were installed and asked for an adjustment to be made. They responded immediately and finished the adjustments in less than 15 minutes. The employees were professional, friendly and competent. I will not hesitate to go back. read more

I wish there were a 0 star available. First anyone that says they had good service here then they are either a bot or an anomaly. This Service department is the worst I have ever encountered. We call and make an appointment the person then says they never got the message but they check us in. We brought the warranty paperwork like we were told and the service writer Casey takes it all down and this is a Friday 4/8. He says following Monday they will look at the coach and call the warranty company and call us. No call by that Thursday 4/14 so I call them. First thing he says "what warranty company did you have?" They told me to bring the paperwork and I did and he took the notes on his computer, what happened? I give him the info. and he says he'll get back with us. I go on a trip and come back to find they still haven't called and it is now 4/26 so I call and leave a message (you never get a hold of anyone) and obviously they don't call you back. I don't get a call back so I call again the next day, no call back so I call someone else there (Katherine) and she says she will talk with the service manager and have Casey call me. At this point I am asking for our coach back for a trip that was planned since they still don't have the parts thanks to not getting with the warranty company for the xtra 4 days. I finally get a call back that we can get the coach and bring it back when they have the parts. We drive up there and he said they would have the coach waiting. Instead they had moved our coach to their storage lot so we had to wait while someone went to get it. I talk with the service manager and tell him the fact that in the 3 weeks since we dropped off our coach we only got one call from them and that was only after I got multiple service writers and the service manager involved and that after our service experience I checked Yelp and saw the horrible ratings and other's experiences with the same lack of communication. He apologized and while we were waiting for our coach he goes and pulls Casey into his office. Now my wife is back from her trip and I call to see if the parts are in because you know they won't call us. Yes they are in. I tell him that I will talk with my wife and find what day works to bring in the coach. I call back and leave a message (not answering again) and say We can bring it in Thursday or Friday and the following day he calls back and leaves a message saying he is not sure if he scheduled us to come back yet or not but that all our parts are in and for me to call him. I call and leave a message. several hours later no response I call back again no answer, I call the service manager - no answer, I call Katherine no answer so I call the main store operator no answer. I wait a bit and call the store back again Casey no answer so I call the operator again who says he is busy but she can give him a message. I explain I have already left messages but if he will get it and call back please do. Now the only thing they have finished on our coach is resealing the front roof line which they charge an hour labor for running a 8ft bead of self leveling caulk. They haven't even started the step and toilet repairs and I am sure they will charge an hour service to plug in the warrantied CO detector that has one plug and snaps on. Lord help us if the other reviews are true of the quality of the service repairs since the lack of communication is true. If you have any other option even a different camping world choose it, this place is a joke. read more

I am really surprised that Camping World in Valencia is getting such mediocre reviews-- I went there to pick up a sway bar bracket, and I ended up leaving with EVERYTHING my RV needed!! Big thank you to Peter Greco, and Matt (my mechanic), who put in new solar panels, fixed the sewer lines, put in a new TV/CD/DVD player, and so much more!! The service department staff all seem friendly and happy, and because I joined the Good Sam club for $25, I got a BUNCH of stuff installed on my rig for just $39 each-- saved HUNDREDS of dollars on excellent quality work. True- they can get pretty busy, so it may take a little while before they can schedule you for a service appointment, and it might take a little time to get all the work done, but no worries for me- Peter just hooked up my rig, and let me camp on their lot until everything was done. And, as I understand it, this is a Camping World policy to allow this at one of their many nationwide super centers. ...If I am traveling in the U.S., and if I ever have any problems, I'm going to Camping World first!! read more

I just got done dealing with the service department. Yes we have been frustrated by past service but when we went to Kevin Hicks the service department manager all my problems were solved. Nice guy, professional and he went out of his way to make sure everything was fixed correctly. read more

I had a very pleasant experience with Joe in Parts Department. He was VERY helpful, in an otherwise tough situation. I commend Joe for his customer service. read more

My partner and I are moving into an RV to go travel full time, and we came here to start getting an idea of what we'd need. Our sales rep, Jimmy, was wonderful! Even knowing we weren't buying that day, he walked us around, answered tons of questions, and gave us really good information. He was very knowledgeable, and very respectful. We're a queer couple, and I was really impressed with how conscious he was of checking in about using proper pronouns. When we buy, we're definitely not going anywhere else! read more

I bought my Forest River Wildwood Trailer at the California Rv show about a year and a half ago from Camping World. I was excited and sales person was very helpful. It has been downhill from there with their service. First I had some small flaws with trailer that needed repair (nothing major a bubble in counter top and electric jacks were having issue). I dropped trailer off with service department at newhall location and with no trips planned for a couple months figured we could get the work done. After a couple of weeks I called to check on the status of repair and could not get thru to service department. Next figured since I needed a few things for our next trip I would just stop by and check on status ( now we are at 3 weeks from when I dropped off). The service rep Mark told me he needed to take photos of the issue with counter and send them to warranty dept (3 weeks after drop off???). I didn't think anything of it as I was not going on trip for another 5 weeks. another week went by no call no status email (silence). Again I could not get in contact with service so I decided I would stop by on way home from work. Upon arrival the service rep apologized and said he had to take more pictures cause the warranty department was having issue seeing bubble in counter top. I then told the representative that I had a trip now planned for a month later. Another couple weeks no calls no info. Getting worried now as I had a trip coming up in 2 weeks i decided to not even try calling and went to talk to rep directly. He then told me the part was on order and he was waiting for part. Another week same issue no contact no info again I have to go in and talk to rep and find out part was still not there. I reminded him that I had trip the next week and would need to pick up trailer whether work was done or not done. He understoond and magically next week I finally get a call that the work was done and to schedule pick up or my trailer. Against my better judgement I decided that when I needed a slide out topper to go back to this Camping World in Newhall. I set up with parts dept. to drop my trailer off with service on monday night before 5pm for slide topper to be installed on Tuesday in attempting to install slide topper the technician ran into a couple of issues. There was not enough support to mount the topper properly. The rep called my house and left a message that the sheet metal would not support the slide topper and to call him to schedule a pick up ( he never called the alternate number I gave him). I got home a few days later to get message and called the service department the next day. Unable to get thru I left message with receptionist ( no idea if they were even in store) to have rep call me and gave number. On the next Saturday when I was finally not working and able to follow up again I went back to store to try and speak with rep. The rep who had my work order was not there but another rep said he would make sure that my rep called me on Monday (took a paper message with my name and number). On Monday while working it was getting late (around 2pm). I decided that since I had not received a phone call that I would have to go to store again (while working from my cell) and good thing i did. There was a line of 3 people waiting to speak with rep and one in his cubicle. The gentleman in his cubical got up and as he was leaving (visibly not happy) said to another gentleman walking in the door hope your luck is better than mine. The gentleman walking in replied no its not and proceed to ask the service rep a question. He asked where the tech was that was supposed to meet him right in front of bay doors. The rep replied to give him a couple minutes. The gentleman said you know what forget it I will go somewhere else. Now it is finally my turn. I start by asking the rep so what exactly is the issue. He replied the same thing that was on my message machine which was vague and offered no solutions. I asked him for a piece of paper and started to draw on it asking which side has support issue. He took me out to look at another trailer (as mine was moved to spare lot) In pointing to the slide i said is the problem connecting to the slide or the trailer. He replied the trailer and pointed at two screws on the side of slide topper ( this bolt was a stopper and had nothing to do with mounting the slide or trailer). I had to argue with rep before he took me to the head of technicians ( who I have no issue with as he was one of the few that actually was able to answer questions). I decided to pick up trailer the next day and set up appointment to pick up. Oh you thought it was over!!!!! My trailer was not there For pick up when I arrived and reason was a sales trailer needed to be picked up first. triailer did not show up till 45 min after scheduled pick up time. read more

Well I bought a sand storm toy hauler from CW.. Tony in finance is a complete waste of time. He never returned calls and always asking for more info. I understand that the banks are asking for things but if you know what the banks might ask let me know, don't wait till I get home and then call me to ask for paperwork. And say can you bring it asap. Rebecca sales lady great great customer service. The reason I bought it was because she saved the deal. I started the proses in the beginning of November finally picked it up at the end of December. I was treated horribly by Tony. I spoke with Scott who is the GM very nice guy, making all kind of excuses for Tony. I felt like they didn't want to sell to a latino... like I said Scott made it happen and gave me a 250$ gift card for my troubles. But after a 10,000 down payment on a 50,000 rig. But he tried. The rest of the people (techs) where great. Let's see how it goes. read more

Beware of the beautiful Columbus Rv's. The workmanship is a joke. Then and most importantly, what those friendly sales people don't tell you, is when your Columbus has problems, IF. YOU LIVE FULLTIME IT VOIDS YOUR WARRENTY!!!!! IF THEY TELL YOU DIFFERENT ASK THEM TO SAY IT ON VIDEO! THEN...the wait time for repairs will be months. The pipes clog up toilet even when you use proper products because of bad design. Upper shelves come loose or fall because of that ONE Screw holding up the cabinet per foot into cardboard wall in the living room. The floor is flimsy between kitchen and living room. The shower will not be level, so it holds water, staining the floor. Even the key to lock the door is almost plastic and snapped off. The crap hinge holding the under mattress storage will break. Closet pole can't handle typical wardrobe. The 2 air conditioners will not cool the rv during the summer unless you and your pets like 95 degrees inside. This is because of little insulation. Toy crap water filter, shower wand and kitchen faucet all need to be replaced. The cheap pipes broke under the sink, so that's fun. The bedroom door comes off if you aren't very careful! All because of really cheap products and workmanship. Don't take my word, go check these things. Camping World Valencia is all smoke and mirrors. If you plan to full time with a purchase from Camping World, just know, you will wait months to get into the shop,THEN, it will sit there for weeks or months, While Columbus and Camping World play who's paying for what! This part takes forever! Then when they finally say the work is completed?! Nope. They didn't fix half of the list, so again it sits there. Oh you need your Rv back? Oh, FULLTIME? Yeah....that voids your warrenty. Unbelievable. I hope this protects someone else! read more

I bought a travel trailer April 2016 and paid extra for a 5 year warranty on paint. The front of my trailer is fading so I called camping world to have my trailer waxed , painted or what ever they needed to do to bring the paint back they told me the warranty would cover it but they were two months behind and they gave me a date to bring it in. I brought my trailer in June 12 2018 that was date they told me and that it would take approximately a week . Three weeks later and nobody knows how the warranty works and they need an approval from warranty company and my trailer sitting in storage, then they tell me they don't do any painting on the month of July . I waited 2 months and three weeks and still no service from camping world. Do not buy any warranty's on paint it's a rip off and they don't know what they are doing . I was going to up grade to a bigger travel trailer but I will definitely not buy from camping world. read more

We had a wonderful experience working with Jimmy Wayne Foster. He was so patient and explained everything thoroughly. Truly a wonderful salesman and we enjoyed working with him. We would highly recommend him to anyone in the market for an RV. read more

Sometimes running into the right salesperson can mean a world of difference to your overall experience with an RV shop. Yes I've seen the good and bad reviews about Camping World, and yes I was hesitant at first to go with them but I was deeply burned by a long distance "mom and pop" rv shop that I felt it was the right situation to give my local rv shop a chance. The salesperson is Lucia and she did everything in her will to make sure I was confident in my purchase of a Keystone Bullet. She knew what she was talking about regarding the specifics of this RV (which is oddly not as common as you would hope), but most importantly, she was motivated to care about the customer and to understand my specific family needs for our RV. Even though there were some hiccups with the overall buying and picking up of the RV from the dealer, Lucia, fought for me and made sure that the rest of her team was customer centered throughout the whole process. No dealer is perfect, but I am confident and thankful that I purchased locally and that Lucia worked hard to represent Camping World well, professionally, and made a satisfied customer out of me. Thank you CW and Lucia. read more

Boy do I love Camping World, I find their customer service to be outstanding (HAHAHA) In Las Vegas, I stop at the facility and asked service if they could take a 5 minute look at my Winegard satellite and help me. The answer was come back next week, they did call me the following week but I was back in LA and had my RV repair shop tell me all I need to do was reset the satellite. Thank you camping world Las Vegas. In the Newhall location I purchased a water regulator and the one Good Sam sold the company name begins with V for $33.00 and on the package it said the pressure would not go above 45 psi... well the psi went to 65 psi and I had 4 hoses leak water. All they would do is take the original regulator and sell me another one, the second on I used once and after I disconnected it, with no hoses attached it said the current psi was 10. I still had water hoses leaking... did they offer to help replace them....HMMMMM NOT. I have been an RV'er for 2 years and after I got my RV, I went to CAMPING WORLD TO PURCHASE ALL MY NEEDS, JOINED GOOD SAM. I HAVE SPENT JUST UNDER $2K AT THEIR STORES. Of the many extra items I purchase was a 10 foot septic hose extension. I just came back from a long RV trip and at 3 RV Parks, I needed to use the 10 foot extension to reach the dumping station. I have the original box and when I pulled the hose out, there was a crease in the hose. I keep my receipts and when back to this store and told them what happen and they first said that hose was contaminated and to get it out the store, next they said you bought it over a year ago and they only have a 90 day warranty and the manufacture probably would not help me out either. I have come to the conclusion Marcus Lemonis aka the PROFIT's process is not to give good customer service, this store couldn't even stay your a loyal customer and we can't give you your money back, but we'll give you the hose for half off. That would be GREAT CUSTOMER SERVICE. Because I joined Good Sam, Marcus Lemonis process is to send you more unsolicited offers and you can't stop them.... I took the time to write to Marcus Lemonis at Camping World Headquarters about my problems and asked him to help me. Please do not hold your breath waiting for a reply, because you will never get one. Because of the outstanding service Camping World has afforded me, I have since gone to Walmart and other RV Shops for the various items I needed. Please check out Walmart for a lot of your RV needs. Trust me they have a very good customer service and they warrant the products they sell. Oh Marcus, after the wonderful experience I've had with one of your premier stores, I've decided to stop watching the "PROFIT"...what you show on that show is not how your companies really work. read more

NOT KID FRIENDLY. I took the family there to shop for an RV. It was constant "don't touch, no running, get out". Kids were scared and asked leave. Not shopping there for an RV. They are rude. read more

I wrote the review below yesterday because I was not pleased with the way the company handled my complaint. However........... the problem was resolved today and I am VERY pleased that I will receive my refund!!!! Thank you so much for standing behind your product!!!! I will continue to do my business with Camping World and Good SAM!!!! I am writing this review since I did not receive any satisfaction from the customer service department. Please, read my story. 1. We buy regularly from Camping World. 2. We have SIX cars insured with Good SAM. 3. We have a service contract for the RV with Good SAM. 4. We have any kind of road insurance with Good SAM one can imagine. So we spend almost $4000.00 per year on all of that. My husband and I have a type C RV for which I wanted to buy some drapes that would go from the ceiling to the bottom of the bed that is over the passenger/driver seats so we can hide the stuff that we put on there while we go camping. I ordered a PLEATED drape that would be 90" wide and 29" long, consisting of TWO panels. The color was portabella, which shows up as a brown color on your color scheme on the internet. I was also assured it would come with the hardware. I received at least 3 follow-up phone calls from either Camping World or Gary Manufacturing asking me what I wanted. I kept saying I wanted PLEATED curtains including the hardware. I received the curtains and the hardware. 1. The curtains were NOT pleated. They were two plain pieces of material 52"x29". 2. The color of the material was NOT brown, but a METALLIC SHINY GOLD. 3. The hardware consisted of one strip and no bolts or screws. The strip came in a long box that was bent in the middle. I have been working with the customer service and manufacturer to get the items returned and I have not gotten ANYWHERE. They are pointing the finger at each other. Camping World says I ordered the wrong thing and the manufacturer says Camping World ordered the wrong thing. NOBODY told me I should order another type of drape if I wanted PLEATS! I just want the items returned and receive a credit on my cc for $233. 74. read more

the sales staff had product knowledge and decent inventory, freindly people but didnt have what i needed.

Went into Camping World on Saturday with a refrigerator that had blown up that day. Nothing could be done until Monday. I called Monday moring 7 times, twice I was disconnected after a hold of approx. 12-14 minutes. The other calls ranged from 24 minutes to 37 minutes with either no answer or being bounced around toveryone except the part and service dept. Finally on the 8th call I reached Larry and told him to cancel my repair order from Sturday. How can I do business with a company you can't get a hold of?? at 3:38P.M. I rc a call from Camping Wrld with an update on our refrig. which was cancelled in the moring with Larry. We've gone to an RV Dealer, who answered their phone on the 3rd ring. Poor, poor, poor customer service. read more

Worst Customer service we have ever experienced!!!!!!!!! Will not ever return to this store or recommend this location will make sure to discourage any fellow RV owners from visiting. We Purchased a used Coach (A LARGE CLASS A, NOT A CHEAP COACH) Paperwork for extended warranty was not submitted when we purchased our coach, We had to submit the plan documentation to Good Sam plan administrator ourselves because it was not filed by Camping world of Valencia. When we picked up coach and did walk through we were promised that the water heater worked properly and told that we weren't able to test it due to no water being in holding tank. Really!!! We tried anyway and the "Walk Through service guy wouldn't let us" Took the coach out for 1st use a week after purchase and water heater didn't work, Surprise Surprise, and engine battery went dead, would not hold a charge at all , we called and after several upset phone calls placed by us they finally agreed for us to bring the coach in to have the battery replaced and water heater fixed. We brought coach in they had it for over a week and when we arrived to pick it up we tested the water heater and it still didn't work, after waiting for 1hr to have a service guy look at the water heater it was finally fixed, battery was replaced with another already used battery which went dead and would not hold a charge within 2 months of its installation. Called for information on getting some repairs completed via our extended service agreement and was told that no service was available, WHAT REALLY AND NO ALTERNATIVE WAS GIVEN. Never receive calls back when asked to leave a message. read more

Poor service, poor follow up, poor communication. I bought a used 2006 Tropical Cal, with 1400 miles, that I wanted checked out, top to bottom, selected the best option they provide with the most check points, took them several days beyond their estimate time. When I picked it up, I told them I had no way of securing the coach with a key, they looked at the numbers on the lock, and told me they would order the part n notify me when they had it. Weeks later they called to tell me they did not get the appropriate part number and could not order it. I latter brought coach in for problems with leveling jack, and a door that now would not even close. I requested they fix the jack and the door, and further requested that if they could replace door lock with keyless remote entry. After again well beyond estimated time to repair, they tell me the mechanism they ordered they could not install because of lack of instructions from manufacturer. But they inform end me they had fixed the door, I rove here to pick up coach, they don't know if they fixed door, and I've been waiting here now for two hours, because they have coach in storage and they killed the battery n can't get it started. Unbelievable, do yourself a favor, take ur coach to people that take pride in their work. read more

This afternoon we drove from the Antelope Valley to Valencia to begin looking for an RV. We know we want one but haven't decided on which type. Our son in law and daughter had good things to say about CW and they accompanied us. The gate to the RV lot was locked so we went into the store as the sign directed and from there it went bad. I understand locking the lot. I don't understand asking us what kind of truck we have, what type of rig we're looking for, or any of the other dozen questions we were asked. We were very up front about the fact that we weren't sure what we wanted. We thought (mistakenly) that a place that sells RVs would be willing to SHOW us RVs. We ended up looking at only two. The sales woman said that was what she could show us. I mean really?! Dozens of RVs and we saw two! I understand that some were sold but what about the others? Having no real idea of what we want and being told to decide what to look at is ridiculous! We won't be back. Too bad because one of the two we really liked. read more

We have been using this Camping World for a long long time. We love their sales department. We love their store and the access to what we usually need. BUT we have had constant problems with their service department. Constant. Either we cannot reach someone and when we do leave messages much of the time we do not get return calls. When we do get appointments and get our motorhome in there nothing seems to be repaired proper. Ever. We can be understanding of little things but we are bewildered when we drive an hour one way to leave it there for long periods of time and come to find nothing was found or repaired proper. It is maddening as a customer to have to find the time to watch tutorials on how to replace damaged awning motors and switches because their department swore nothing was wrong. I think our favorite find this week was that our radio and back up cameras do not work on our motorhome and we stopped in Camping World in Redding and their service people talked us through replacing the fuses and when we took our radio out of the dashboard we found that the service department in Valencia never plugged ANY of the wiring back into the radio last time it was in for repairs and instead it was all balled up under the console near the steering column. PLEASE consider finding honest dependable service technicians should you need work on your trailers or motorhome. read more

If you're used to the Camping World and/or the Good Sam Club of 5-years ago, those days are GONE. The new CEO, Marcus Lemonis, is a smart guy but basically a stereotypical Used Car Salesman who has little or no experience with RV's or Campers - I sincerely doubt that he has ever made the effort to understand the uniqueness of owning an RV/Camper or big rig. He has transformed the Camping World and Good Sam brands from RV/Camper friendly franchises into a place which has limited RV parking (which means that if you're driving a big rig, it is quite difficult and sometimes dangerous to go to Camping World in your rig). In service, he has integrated "hidden costs" into EVERY repair bill - e.g. a percentage is added to every service bill for miscellaneous parts AND, a separate percentage is also added for miscellaneous freight. Thus, most bills are inflated by 15%-20% with these 'hidden costs.' In addition, their service representatives will try to sell you unnecessary services to jack up the bill. For example, I asked that my RV roof be inspected for any potential water leaks to be safe and was told to purchase a roof maintenance service for $350 which was totally unnecessary according to another, non-Camping World RV certified technician. I suspect that these guys must have a target to achieve for each service ticket. read more