Excellent Service Good Staff I have had work done by them. They provide the best service. Their…read morestaff is hardworking. They do not charge any extra charges. Very good.

Two words excellent service! I mean the staff was professional, skilled, kind and the quality of…read moretheir work speaks for itself. I called a few months ago to inquire about replacing the fire proof door in my apartment that was old, rusty and in really bad shape. Within a week they sent a representative to measure the door and provide me with a quote. If you're like me and you don't have experience with The quote was very detailed with a sketch of the door and a detailed explanation of the services and cost. At first I thought it was a bit pricey, but after consulting with a few other companies it was a fair price and they give you a discount if you pay cash. On the day of the installation the staff was timely, prepared and did an excellent job!

Hired to replace 2 entry door bolt locks. He had his son install them.... Charged $450!! Three…read moredays later we noticed the bolt lock was bent and wasn't sturdy as it was jiggly - I called Joe and his response was that I can pay for him to come out and replacement. I did not use him again and will not. Cheap material and price gouging. Beware!!!!!

** Updated - see original review, owner's false claims, and my response below. Based on response, I…read moream I called all star to have a cylinder installed in a lock in my condo. They quoted $45 for the service call + whatever parts. They weren't able to give an estimate, until they saw the lock. I assumed it would be whatever retail cost ($20 or so for a cylinder) + some very high amount of mark up. Figured $150-$200 in total. When they got there they quoted $450 for the work in total. To be fair, they did quote this and I had already gone through the inconvenience of scheduling and coordinating, so I just wanted the work done. That would be unremarkable, 3-stars and not even worth a review. However, before starting the work, they asked if I could pay Zelle, and I told them no, that I would do bill pay from the bank. Locksmith seemed fine with that and did the work. Afterward, he again asked if I could do Zelle, and if not if I would be able to give my credit card info, and was quite pushy about it. I had to remind him that he asked before, and he didn't need to do the work if he needed Zelle. Every other tradesmen I have worked with had done net 30 payment, and that would seem standard- especially at this very expensive price point. (Over $800/hour!) Work was fine quality, just poor communication all around, and did not meet my expectations for service at this high price. 2 stars. --- Response: Hello, Thank you for your feedback. We'd like to respond to your review in order that you wrote it: 1) PRICE. While you were thorough in your description of the job you've missed an important detail, which is matching new cylinder to the key cuts of your preference. This service is called rekeying service and it costs additional. Also you were pretty close with price assumption we charged you 269.00 for the cylinder ( including labor / installation ) and 155.00 to reconfigure your cylinder to your key, and we also waived the svc fee of 45.00 for you, in actuality it came out less then 450 if you do the math... 2) ZELLE. Our technician had communicated with you that in order for us to give net 30 days for payment we must have a ongoing relationship with the company that we do business with, what you have failed to mention was that we had spoke for first time and you did not have an account with us to request 30 days payment. In general when we give the option is 5-10 days. Zelle payment option was simply suggested and was NOT pushed in any shape or form. We have also offered you to make a payment via credit card upon completion of the job however you hung up on our representative after which we granted you "check payment" option. 3) JOB QUALITY we appreciate your honesty about the quality of the job. --- 1) The charges that they listed were not was on the invoice or described - though the total was what was quoted on the job, after they showed up. I was invoiced $45 for the service fee, $269 for the cylinder and $100 for the rekey. Like I said before, this was much more than "$45 service call + parts needed for the job". I did not complain that more was charged after the quote, instead that the vague price quote was misleading and encourage others to be more thorough in their due diligence if they should decide to use this company. I was also extremely clear to them about needing the rekey - and provided the key cut to them prior to them coming to install the lock so that they could come prepared with the lock keyed. 2) This is not true - technician never explained that they do net 30- I never even requested net 30 days. I just said that this was pretty standard practice in the industry. When the technician showed up, and provided the quote, I did inform him that I would like to pay by check, and he was fine with this when he did the work. Then after the work was completed, he insisted that I pay by Zelle or credit card, and they do not accept check payments. I had stepped out of a meeting, to take the call, and had to return - I told the technician this, and I told him I would call him back later, which I did. I did not "hang up" on the representative. When I called back, I told him that I would be paying via check, like we had discussed prior to the work - which the technician accepted, with some grumbling. So in a way I suppose that was "granted," but under protest. I will also note that after I left the review, Joey called and left a voicemail saying that he wished to "resolve the issue for you so we can both be fair with each other and come to an agreement." When I called back, he asked if I had sent the check already, when I informed him that I had, he offered to "extend a discount on future work". To be clear, I was not looking for any sort of accommodation when I wrote this review, nor would I have accepted any adjustment in price in exchange for removing the review. I felt it was important to share my experience with others who were considering doing business with All Star Lock Smith.

I was very satisfied with their service. Called me right back and was very professional and did a…read moregreat job. P.S. and great customer service

I called today and spoke with Randy. After I sent him pictures of the lock which needed…read morereplacement, he confirmed the price and gave me an estimated time of arrival. Randy arrived several hours later as he said that he would and completed the job in 15 minutes. Very professional, very pleasant. I will use this business again, when necessary.

Wanted to change the access after taking over a new property. Instead of replacing all the heavy…read morehardware on the exterior doors, the tech rekeyed four existing deadbolts to work on one single master key. He swapped out the internal pins, cut us a fresh set of duplicate keys on-site, and checked that every latch clicked firmly shut. The whole setup operates smoothly and feels much more secure.

Let me first mention that I did not pick this company. The condo board picked them to handle the…read moregarage door opener and remotes for the building. About 10 months ago we had a new garage door opener put in and our old programmable remotes had to be replaced. The new remotes had to be paired/programed. (the old one had dip switches you could change inside the remote) So in order to get additional remotes you need access to the learn button which was "conveniently located" in a place that was not the normal standard location on or around the motor. The normal location had the learn button removed with only an empty hole where it originally was. (saw pics online of the same model to compare) the learn button was then rerouted outside the box to an external circuit board presumably to require a service call for programing? (I know now after visit but had no idea where it was before) Trying to get an appointment with these folks is no easy task. The first two appointments were canceled the morning of with the same excuse, "we don't have an available tech" thanks for the thoughtful heads up morning of twice. On the third time, we received a call and voice message for a morning we were free but had not received a confirmation from them, Message basically saying they are canceling the unconfirmed appointment because we are unavailable. We returned the call within several minutes of missing it and we connected approximately 90 minutes later. I arrived about 5 to 7 minutes early and to my delight the truck was there early!! I alerted the tech that I was there and it all went to Sh1t after this. First thing out of his mouth " I'm programing 2 remotes" I let him know we had 4 remotes and my home link to program. He immediately told me that we only were paying for 2 remotes to be programed and he does not do home link. I explained that we paid for service call and we need 4 remotes and the home link. He storms off like a child to call the office and check. After a few minutes he says he will do the 4 remotes but no home link. When I asked how am I to program the home link? He says go look it up on YouTube. I said I have it saved right here and a copy of the relevant section of my cars owners manual. It requires access to the learn button. He says I'm not going into your car. We don't do it. Clearly unhappy, he begrudgingly grabs his ladder banging it around akin to a child stomping off to their room in protest to being punished. After grabbing the wrong size ladder I got another wonderful display of arrested development live and in person as he fetched the appropriately sized ladder. Several minutes later all the remotes are programed. I asked how do we pay? Apple pay? PayPal? credit card? No we are not set up for any of that, Cash or check. Cash is no tax and I don't accept tips. Yeah just the guy I was thinking of tipping. I reach into my pocket and pull out $200 He looks at the money and says I will wait while you go get change. So thoughtful. Doesn't have any change for the customers? luckily between my buddy and I we scrounged up exact change. What a truly regrettable experience!

I would give them zero if I could. They installed a garage opener and when I complained that the…read morekey fobs they distributed fail to pair with the car's Homelink system the response was: "Good Morning, Unfortunately we do not program cars or know how to. Cecilia" Serioulsy, Cecilia?

Recommend them 100%! They were prompt and came up with the solution within 15 minutes of arrival. I…read morecan't believe I wasted so much money previously on two other lock smiths around the area only for those locksmiths to give me a temporary fix. Definitely going to this company from now on whenever I need service with my lock! Thank you Greg and team!

Excellent service, straightforward estimate based on my photo of the lock that needed replacing and…read moredefinitely best price out of all the locksmiths I contacted. Arrived exactly on time, did a beautiful job. Highly recommended.

A&J Window repair is one window repair company that you MUST use if you need window repairs. I…read morelive at 650 Victory Blvd in Staten Island. I moved into my apartment in April of 2017. My breakfast room window, which is next to the fire escape, has been broken since the day I moved into the apartment. The super tried to fix it over the 6 years that I've lived here; however, it remained broken and dangerous. Fortunately, Altin and Egli, who are employed by A&J, came today and fixed my window. They even went throughout the apartment, checking all of the other windows to make sure there were no other issues. Altin and Egli were kind, respectful, professional and efficient. Their boss, Reggie, who owns A&J called to check to make sure I was satisfied. A&J Window Repair is EXCELLENT. A must for anyone who has window repair issues. Dr. Ramona Brockett

We ordered and paid for several pet-safe screens for our windows and sliding doors. They cancelled…read morethe first appointment. We rescheduled, and then they didn't show up for the next one, nor the next one, an so on. This happened around 12 times over a period of two months! Eventually, the office administrator gave me the direct phone number for her boss, Reggie, because even she couldn't get hold of him anymore. Every time there was a different excuse: he was "driving back from Florida," dealing with "an emergency with an employee in Florida," had to leave "for Florida," and so on. There was always another excuse. One day, his crew finally showed up and installed some of the window screens. However, they had to wait six hours for him to arrive to bring the material. Then we discovered that several of the screens didn't fit because he had measured them incorrectly. None of the large sliding door screens were even ready. Eventually, I'd had enough and demanded a refund for the unfinished work and the screens we never received. He promised again that he would come and complete the installation, even confirming it by email, but he never showed up. He repeated this two more times. Finally, I told him I was done and wanted our money back. His response was to hang up on me! And now, it shows that their business is "permanently closed" and I'm left to figure out how I'll get a refund from them!

Extremely fast, very precise and I didn't even need to take my key off the ring! What more could…read moreyou ask for? This is I'll be my go to place whenever I need a key made. PERIOD!

After I wrote a bad review (April 2026) I was contacted by management. We had a good conversation…read moreand they adjusted the price I was charged. I very much appreciate their attentiveness and desire to correct the situation. I want to modify my earlier criticism to upgrade my rating from 1 star to 4 star.