Kids just loved it! They had a blast here! Clean and fun! It even has swings. My little one loved…read morethe ball pit the most!

I just want to point out that the stuff is beyond amazing. I decided to take my kids today, 2 & 4…read moreyears old. I was really upset because of a Dad and his little girl, must have been 7, 8 years old we're in the toddler area. The girl had an accident inside the ball pit and I overheard the Dad scolding her for peeing, but didn't inform anybody that she even had an accident. My son was in the ball pit when this happened, and I noticed that there were wet footprints on the floor and on the edge of the pit. I grabbed the spray that they had and sprayed the area down, not thinking anything of it. One of the staff noticed that I did that and right away brought towels and sprays to clean the area and another staff member came over and asked me to take my son out because they were spraying chemicals in the pit area to sanitize. When I took him out, he was completely covered in pee all over the back of his shirt & shorts. My son wears diapers so I know it wasn't him. I was really upset, and I told the staff, I went to go talk to the manager about it, and they fully refunded me for the time that I was there. My kids were upset cause we had to leave early, we were 35- 40 minutes in & the guy in the front gave them lollipops, with my approval, to help me calm them. The staff there is amazing and on it about Cleaning and sanitizing everything. They shut the whole toddler section down just so they can sanitize the entire area. As far as that, Dad, it's extremely disgusting that he tried leaving without saying anything to anybody. Accidents happen that I understand but keeping it to yourself and then trying to leave without informing staff is beyond me.

I have been bringing my son who is special needs here to play for years since he was a little guy…read more We dearly love this place. The staff was always friendly and accommodating, and the price always reasonable. We will really miss this place. Thank you for all the great memories!

Cleanliness 3 Costs 5…read moreCuisine 2 Customer Service 5 The place has a pretty big playground and it has a smaller playground for 4 and under..They do have a crawler area which is a little small. The arcade area is very minimal. The food we ordered were mozzarella sticks but did not taste like any mozzarella sticks nor did they look like any mozzarella sticks I've ever seen before. But if you're looking for a place for your 4 to 10-year-olds I would give this place a chance because of the playground. The mats (flooring) were pretty dirty in some areas but the bathrooms were clean.

I love this place!!! Very accommodating and made our kinder graduation party so pleasant. All the…read morefamilies had a blast!!! Highly recommend for kid parties. And the pizza was delicious! Hats off to chef.

I bought a year membership for my kiddos here. This is my review after 9 months. This place is a…read morelot cleaner compared to other indoor playgrounds. The workers there are very friendly. They are constantly cleaning. On weekdays, it's usually not too packed. On weekends, if there's parties, it could get quite hectic. They host theme indoor parties every once in awhile. I love how I can let my kids play here knowing they'll be safe and sound playing inside. There's also a table that has outlets that adults can use to work. There's a separate area for eating. Their food is actually the highlight of the indoor playground. They make the pizza fresh. Fresh handmade dough and fresh ingredients. They don't have a deep fryer here because they try to make the food more healthy. So everything is baked including the fries.

More like 3.5 but I'll bump it to a 4…read more Something fun to do and fairly close in the IE, could be cleaner sure but it's super fun when it's less crowded. We went for a bday party and it was earlier in the daytime and less crowded, there are a lot of different trampoline activities, like regular trampolines, wall climbing ones, a bull to ride for kids height over 48 inches, a small playground with a slide, a basketball jumping area, dodgeball jumping area and more. Later on in the day it got more crowded and had a lot more older teens. I mean of course it's fun for them too but as a mom of smaller kids kinda weary bc they can get more wild. Also the workers need to enforce some parents and their shoes in the areas that are not suppose to have shoes. Also the place needs more chairs bc we can't sit and watch the kids, I had to stand a lot, they had lame massage chairs everywhere that you can't really sit on bc they beep if you don't pay $12 for 7 minutes. Food is not great, I like pizza and their pizza was basically weird dough. Didn't care for it.

This place is fun, great for the kids. BUT!! They need TO GET RID OF THE MASSAGE CHAIRS!!! People…read morejust sit there while the chair BEEPS annoyingly because people refuse to pay to sit there and actually use the machine so they are perfectly fine annoying everyone around them. They also take up SO much great real-estate that should be tables and chairs. For the parents that do not participate in the activities here. PLEASE DO BETTER AND GET RID OF THESE ANNOYING MASSAGE CHAIRS!! They do not have these things at the other locations.

My daughter really enjoys this play place Staff is usually…read morenice never had any issues Place feels and looks clean and well maintained I have seen staff regularly clean and vacuum Easy time system to follow when child's time is up They have a snack and concession stand They also have a small area for toddler kids which my daughter loved I would recommend this place for a hot day activity to stay cool

Came here today and was impressed with the cleanliness upon arrival. I like the size of this play…read moreplace, it's perfect for ages 6 and under. My 5 year old and 2 year old LOVED it. When my 5 year old tried to go into the smaller kid area (ages 4 and under) she was asked to leave by the female teenage employee at the entrance. This was at the same time that a 10 year old girl had been playing in there the past 20-30 minutes. When my daughter came to me crying I tried to walk her in there thinking it must not be a big deal because there were a few big kids in there, who looked to be around ages 8-10. I was surprised to be turned away by that same employee (while the other big kids were still in there). So confusing! I pointed this out and she said "that girl is sitting" (she had been hanging all over the merry go round just minutes before, which is right next to where she was standing at the entrance) and then the employee said "she also has a little brother here" (he looked about 4 or 5). So then I said "okay so can my daughter stay because my 2 year old wants to play in here" she then told us no and blocked us from entering. I went to the front desk and told that girl about the situation and she got the manager. He explained that it's for safety WHICH I COMPLETELY UNDERSTAND - but then take out the other big kids so it's not confusing for anyone! He finally did have the bigger kids removed, and there were about 4-5 other way bigger kids than my daughter. It felt like we were being singled out by the staff here. They said they asked the other people to leave the area but they "didn't listen." Lol. So people like me and my daughter who listened were the only ones removed I guess. I guess you can just act like you don't understand and you get to break the rules, even if the rules are there for everyone else's "safety." This could be a learning opportunity for the staff here but you can go find out for yourself. I wanted to avoid this word but it truly felt like discrimination based on us being the only family removed. We won't be returning.

My nephew and son had a great time at Little Dimples. It was clean, fun, and had many different…read moreactivities. They also had a big selection or drinks for the adults to choose from and snacks for the kids. Their restroom was clean and I really enjoyed that there was a nice comfy changing table and bags to put dirty diapers in. We were treated nicely by the girl who was working. I was hesitant to go to the playground based off the reviews of kids playing rough, which I did witness, but I can't blame the business for that. That comes down to the parents being an active participant in this activity versus parents allowing their kids the freedom to do as they please while they relax, drink coffee, and scroll their phone/ computer. I was present with my little ones and was able to stop the bigger kids from hurting them.

Unfortunately very dirty and beat up. Kids were running…read morearound without socks. Right after coming here me my child my sister got Covid and my toddler got coup. Which hadn't happened before from any other play place. I think it's so extremely important to keep a kids play place extra clean and sanitized. That should be number one priority and it did not look like it was.

Went on a Tuesday afternoon, first time with my toddler and honestly it was a great experience…read more There were only a couple of kids in there and it was super clean. Everything was accessible so the restroom was there in plain sight literally next to play area. There's tables and chairs next to play area for parents to stay close and keep an eye on the kiddos. You can also bring outside food! My toddler had so much fun and it was unlimited the whole day. We stayed for 2 hours and he took a good nap right after. Not busy at all for a weekday obviously.

Had a wonderful time at this indoor playground. The space is…read morevery clean and so are the bathrooms! The employee manning the front desk was very welcoming and kind. I saw her walking around cleaning up the space a few times. We will definitely be coming back again soon!

Took my son Yves to this fun and amazing place. The…read morehighlight was Urban Air had an indoor zipline!! Truly awesome. Food was fantastic and impressed with plenty of beer options. Restrooms were super clean which is a plus. My son enjoyed the many options of fun games. We will definitely return as we were both impressed. Customer Service was top notch as well.

The kids had a great time, and our party host was wonderful. This review is not about the staff…read more Our party host was friendly, helpful, and did a great job keeping the party running smoothly. My frustration was with the way management handled changes to party packages. I booked and prepaid for my son's birthday party in June (for a July party) during a promotion. Before the party, I even called the party hotline twice to go over the details of my reservation, and at no point was I told that the attraction tiers had changed or that there would be optional upgrades available. When we checked in with seven excited kids ready to play, I was told I would need to pay additional fees as their packages had changed. Mind you, I had already paid the $200 for the party in June. I had to pay $35 for an extra kid because the new package included 5, not 6 kids. In addition, I had to pay an additional $9 per child if I wanted everyone to have access to the attractions they wanted to use. That wasn't the time to be making an unexpected spending decision, and realistically I wasn't going to tell a group of kids that some of them couldn't participate. (I was prepared to pay for one extra kid and an extra pizza). We ended up paying $360 instead of the $260 I had budgeted. To add to the confusion, I also didn't receive the balloons that were included with my party package. After reaching out to management, they explained that the attraction tiers had changed after I booked and clarified how the pricing worked. While I still think the communication leading up to the event could have been much better, I do appreciate that they took the time to respond, acknowledged that the communication wasn't clear, and offered two complimentary Unlimited Play passes and a large pizza as a goodwill gesture. My suggestion to Urban Air would be simple: if party packages change after customers have already booked, proactively notify them before their event. It would avoid confusion, unexpected charges at check-in, and allow parents to make informed decisions before arriving with a group of excited kids. What would be even better is that when you book a package, you are locked into that price and details instead of it changing. I would be really hesitant to book another party here because I wouldn't know what price I would ultimately be paying day of. Overall, the kids had a blast, and we'd likely return to play. I just hope the communication around birthday parties improves, because that's what took away from an otherwise fun celebration.

Candeeland is way better and MUCH SAFER than Chuck E. Cheese!!! While it is smaller than CEC, it is…read moremuch cleaner, safer, and the employees are EXTREMELY nice and professional. I love how there are different sections for different ages, but the teenagers do get rowdy at times. The rowdiness is taken care of very professionally. I have been bringing my grandchild here since opening day, and I have never been disappointed with the levels of kindness and professionalism shown by the staff especially 2 young ladies Jacque and Izel. They go above and beyond to ensure each child and accompanying adult is taken care of and having a fun time. They are dedicated to ensure the safety of each child and that every surface that a child could touch is clean and sanitized. Before becoming a grandmother, I used to take my children to CEC. I wish Candeeland was open back then!! I feel much safer bringing my grandchild here and don't have to worry about walking outside and getting shot or stabbed. I love the system of how there are employees stationed at the entrance/exit checking each sticker to ensure that the right child/ren are leaving with the right adult. They both uphold company policies to the letter and enforce them kindly, such as requiring everyone must wear socks at all times. My grand child's birthday is coming up soon and I definitely plan on having the party at Candeeland!!

What's not to love? I'm glad an indoor playground like Candeeland opened up in this area, where…read morethere's not always much for kids to do. Candeeland was spacious, the employees were super friendly and accommodating, and it was clean. Most of all, my toddler had a great time! I appreciate that there's a separate space for younger kids as well, and the snack bar had some really good snacks, although it was pretty pricey. I will definitely be going back whenever I visit the area.

Our first time visiting, our family suggested coming here instead of our usual knotts berry farm. I…read morehad venti day, on a Sunday, it wasn't busy but well staffed! We went on as many rides as we can, my son is too short for the bigger rides and unfortunately my nephew is too tall for the kid rides. I couldn't believe how much fun it was when there isn't so many people crowding! A few rides weren't working at the time or they said it's been closed such as the gravity one, sawmill, and a boat one that was covered with a tarp. We had so much fun at the arcade, the prizes are the same as any ticket prize location, lots of games and on a hot day it's such a nice place to sit and relax. We didn't try the mini golf or the buccaneer water play area, it wasn't crowded so we definitely could've gone but we stayed at the rides and the arcade. The only downside is we cannot bring any outside drinks or food, we weren't sure if they would allow us to bring dietary restricted foods if we mentioned allergies or intolerances, but we were fine without our snacks.

Unprofessional and I don't want to say this, maybe racist worker…read more My son is 38 inches tall. When we entered the park, we double checked with everyone if there are rides open for his height and we were told there were plenty. Especially for the bumper car because that's what he's really looking forward to first time at an amusement park. So we spent $100+ to get in. When we got bumper car place, there were people in there already playing. We were the only one waiting there, and i asked that staff lady if my son was tall enough to ride the car. She glanced at me and yelled, 'I'll check later'. Even when the ruler was hided next to her, even when there's no one else in the line, even when she's doing nothing just standing there looking at the adults driving bumper cars... she just had us waited and got my son hope so high. When their turn was done, she slowly pushed the car to the side, took out the ruler behind her stand and told us oh he's not tall enough. I held it in, and asked politely if my son can sit at the passenger seat and I'll drive since there were seat belts. She said no way. Only because my 4 years old was so excited to get in there, I tried again, asking ' There's no one here yet, you don't need to turn on the machine, can he just sit on it and feel the bumper car for one minute?' Again, she said 'no way'. We understand you may have a rule to follow, but you could have tell us the second we ask you if we our height meet your requirement instead of getting a kid's expectations so high, letting him watch others playing and having fun, then turn him down while you are not even doing anything except watching bunch white adults riding the bumper car. Castle park could have a ruler showing at front saying below 42" are not gonna have any rides, instead, they charge full price for kids over 36" while have nothing preparing for them. Our first amusement park experience leaving with tears and upset, my son was crying he said 'I waited. Why can't I play bumper car?' I told him, 'sorry baby, to make sure you are safe, you need to be tall enough to ride that.' And he cried, 'but I waited...'