Best apartment community hands down. The office staff is so on top of it from beginning to end with…read moretour to move-in. The maintenance staff is always on top of it. Mercedez the property manager and Michelle the assistant are so approachable and easy going that whenever a problem arises, they are quick to handle it and get it taken care of. Definitely recommend this property if you are looking to move to Menifee.

Regarding Michelle Morones Assistant Community Manager!!…read more I Just wanted to say thanks for doing such a great job giving me the tour of the complex and units. Michelle was very friendly, very professional and easy to talk to. I felt very comfortable speaking with her and asking so many questions. I liked her from the start and i'm glad I came back for the tour after popping in unexpectedly near closing hours. She invited me to come back the next day and I'm so happy about that. The atmosphere with all the trees and the breeze everywhere was nice. It was a quiet complex and the folks I ran into were friendly. The unit I viewed was very nice and spacious. It was clean and smelled fresh. I was looking at the place for my daughter who's moving down from Los Angeles and I have great reviews for her. I would love for her to live here.

Lived in building X for almost two years, and had a great time. I appreciate the staff being so…read moreresponsive and polite, even my puppy Yuji loved visiting their office. The apartment itself was really nice, and the amenities are great if you use them. Also loved that they would invite food trucks. Shout out to Briana, Gina, and Chris. They really made us feel at home. If you're considering this place, do it!

When you schedule a viewing for a future resident. I recommend not leaving them sitting waiting to…read morebe seen because you scheduled multiple appointments at the same time. Disrespectful of my time.

Love the apartments here, had to move due to personal reasons but the front office was…read moreunderstanding and helpful the whole way. My work schedule made it difficult for me to be present sometimes but they never once made me feel bad about it. I believe Chrissy was the one helping me. 10/10 recommend

Living at Avila Apartments in Menifee has been one of the worst rental experiences I've ever had…read more Don't be fooled by the nice exterior or staged model units -- the reality is a completely different story. Management is unresponsive, disorganized, and frankly, rude. Maintenance requests are ignored for weeks (if they're even acknowledged), and when someone finally shows up, the work is usually rushed or incomplete. You're better off fixing things yourself or just living with the problem. Noise is another major issue -- the walls are paper thin. You'll hear every word your neighbors say, every dog bark, and every footstep above you. If you value sleep or privacy, this is not the place for you. The rent is ridiculously high for what you get. They tack on hidden fees and raise the rent with zero justification. And good luck getting your deposit back -- they'll find every excuse to charge you for "damages" that were already there when you moved in. Parking is a nightmare, trash is constantly overflowing, and don't even get me started on the security -- or lack thereof. Packages go missing often, and the gates? Rarely work. In addition they rip you off when moving out with fees that are not legitimate. Save yourself the headache and keep looking. Avila Apartments might look like a luxury complex from the outside, but it's all smoke and mirrors. Living here was a huge regret and the leasing staff is condescending and rude (Chrissy and Crystal).

Still dealing with these people. No move out directions. The lack of management and communication…read morewith people that are moving out is horrible. We had to go ask how much our rent is for April on the first since we are being charge 10 extra days. They gave my brother a rent amount on a freakin post it. Not an outline number on what we are paying for. He had to come tell me, mind you I live an hour away now and we split rent. Came back on the 3rd and they gave him a new total! At that time I was not around to give him check. We ran out of time and we had to take it the 4th. But they said they will be charging late fee. How the hell can they do that when they just gave us correct amount on the 3rd? They said "oh renters insurance kicked it" Wouldn't that information be useful to us?? So dumb! Now the day of leaving "oh don't forget your clickers to the gate". I have to drive an hour away for this thing. They couldn't remind me on the 3rd on what to bring. It's just sad how they don't try to help residents. But just willing to charge for everything. The last apartment had a checkout list and even let us know our last move out date. Reminder if we were going to renew or put 30 days. They wanted our businesss. Made us feel good about being there! Complete opposite here!! I can't stress enough. Don't go looking to stay here!

Worst maintenance team on the god damn planet. Put in a work order to fix my broken washer and this…read moreis how they leave it!???? Thank god I'm moving out!!

We moved out earlier this year. We lived there for almost 3 years. We absolutely loved living here…read more I honestly miss our apartment. The only reason we moved is because we had a baby and needed more room. If they offered a 3 bedroom we would have stayed . Maintenance teams is hands down the absolute best. Very responsive. Management was always so nice and listened to any and all concerns. They are all just so wonderful. Makes me sad seeing some negative reviews because I cannot relate. We never had a bug problem. The apartments are beautiful. Nice vaulted ceiling. They keep the complex very clean. It's close to the freeway. Pet friendly. In unit washers and dryers. Beautiful pools. They are the best! Highly recommend these apartments. I have told many people about them and how awesome they are. Even when we moved out, we owed a little bit but we felt it was very fair. We still got some of our deposit back. If you are looking, highly recommend!!!!

Great place to live, very clean & quiet! Office staff answers on the first ring and is very…read morethorough with assistance. Maintenance workers are very kind and quick to complete submitted work orders as well. The landscaping is consistently well manicured, several dog waste bins, open space, and added security. Very rarely will you get a bad fit for a neighbor and when you do, they usually get weeded out to Cantabria.

Paola in the office was very nice & great to work with. She's so patient with all the questions I…read morehad while touring the different units. It's important to have someone like her who is a pleasure to work with & knowledgeable about the apartment community!

I have lived in many apartments. It's difficult to give a general assessment of the "property" as…read moreone's experience can vary greatly depending on which building you live in, and which neighbors you have. Living here was a pleasure and a wonderful experience (even more so initially), because I moved in when the complex was fairly new and with many available units still, and the experience was still a strong "Good" when I left. As the duration of my 1 year lease carried on, the experience diminished in some way, but not as a result of Jefferson Avena as an org, or as a result of the management staff, but as a result of your own neighbors. On a daily basis, management staff can only clean up so many trash stains, and garbage thrown all over the waste area, dog urine, dog feces, leave so many notices for parking, noise, folks wrecking the pool area, on and on and on. The diminished experience that I had, is likely to be experienced at any rental, with outcomes largely determined by the staff to correct for and remediate these issues and enforce a respectful/neighborly culture, in a timely manner (which Jefferson admittedly did a bit more of when I initially moved in). Many of the "issues" are universal, with great consolation being that Jefferson Avena does have a portal to report issues and they address those issues quickly With that said, Jefferson Avena does still have good community culture, does feel very safe, and is still a great place to live. This complex is located near everything you could need so you don't have to go far which is good. They don't have a playground. But right around the corner is a beautiful park in Menifee for adults and children Pros: - newer complex - 2 pools - 7-8 min from highway - near parks, library, grocery - near many stores / plazas - safe community - near several schools and gyms - friendly staff - apartments priced at market, means that Jefferson Avena offers pricing, for a new complex, similar to many complexes which are older/dated) - the apartments seem to be well insulated - Good incoming light Cons: - The outside gates slam very loud, which would be very loud if right next to your unit - The apartment doors are like a vault. Feels incredibly safe, but as a consequence, incredibly loud when they slam, and because they are spring loaded, you hear large spring loaded doors slamming all day which is enough to wake you up if you are a light sleeper ( biggest issue for me here. The doors should have a mechanism so they don't slam shut ) Where Jefferson "can" improve, and can influence better outcomes: - Jefferson was initially more engaged in sending email correspondence reminding neighbors to be considerate of one another, mind noise, etc. I think this reinforcement of neighborly culture and accountability is a great way to uphold standards/the experience - move out costs/communication: There was a bit of break down in communication during my last month as a tenant regarding my move out and the necessary communication chain (but we worked it out) - We all know that paint and carpet and upkeep cost money, but I think that even a great leasing experience, can ultimately feel soured, by costs upon move out that sometimes feel surprising/questionable. With respect to security deposit, I think a better approach is to explicitly state costs during move in for paint and cleanup, etc etc etc. So the client is aware and under the assumption that these costs will be incurred (as they often are). This explicit communication shifts the expectation such that the lessee "expects" to pay for these items, and if not billed ultimately , the lessee receives a refund in the end. I'm sure marketing/costs play into the structure/decision, but adjustments elsewhere to consider for this outcome could result in better outcomes - Additional signage (regarding pet clean up/noise) - Additional signage for speed limit within complex - occasional dumpster overflow, increased pick up interval Jefferson Avena as a whole did a great job. They were very accommodating when I moved in. Very prompt to fix issues. and made moving in and living here a great experience. I would recommend living here to family or a friend. If Jefferson continues to uphold the current culture/structure, and improves accountability of neighbors to one another, this complex is slated to continue as a great place to live

We've been living here for almost a year now. Leslie made it super easy for us to get our lease…read moretaken care of, especially since we were on a tight timeline. Since being here, we've had a great time. Any time we need maintenance to come out, they are here within the same day. They are always so nice and respectful too! It's also really nice being able to go into the leasing office and chatting with them while grabbing mail or getting a coffee. We also love how they gave community events. They had a paint and sip for Mother's Day, and were giving out succulents for Earth Day. It's really sweet of them! They often have food trucks come on, and it's always a surprise to see them here. As for the apartment itself, it's great! Lots of space, and great for the price too. We found that it's comparable to most of the other properties nearby. We have an upstairs neighbor, and we hear their dogs running around, but normally that's done by about 9pm, and we haven't heard anything else. We'll be renewing our lease when it's time. We just love it here.

Living here at the Canopy has been awesome. The staff here is also very hospitable. Thea, Michelle…read moreand Romie are always so welcoming and always greet me with big smiles. I love the location of the property, I am not to far away from Temecula and just over the and not to far from San Diego! 10/10 place to live at

I just caught maintenance on my indoor cameras, they came to my service request a day earlier than…read moreanticipated and my apartment was a bit of a mess and my dogs were hoooooowling because they don't know these guys (frenchies, if you know you know). Naturally, I was a little embarrassed because I wasn't expecting them quite yet (my own fault) and normally I would have made sure my place was ready for "guests". Silly, because I know they've seen much worse than my little mess. Nonetheless, my ring picked up on the two of them collaborating on my issue with my washing machine, you can tell they are great team players but it also picked up on them being so sweet to my obnoxious crying dogs lol. I ended up chiming in through my camera and apologizing for any mess and my crybaby dogs and they assured me it was no problem at all, walked me through their process to fix my issue and assured me all was taken care of. I sent them off with some girl scout cookies and a thank you. Super professional, kind guys! To touch on some of the other reviews I see, I have never seen homeless people in the neighborhood, and the grounds are very well kept. Some people have trouble with realistic expectations in apartment living, but no matter where you are, gated/not gated, security/no security- if people want to roam, they will. If residents want to make a mess out of the community, unfortunately they will. I feel like the onsite team does a great job maintaining the community and I'm grateful for their efforts. My son and I are up and out of the door before the sun comes up and I have never felt unsafe here. We have friendly interactions with our neighbors and it's an overall good experience coming home here. Location is so convenient- everything is within a mile away, freeway access is so close. Just wanted to shout out to the team and put some positivity in this review section, it's a great place to live :)

dog owners can barely control their animals. No one picks up after their dogs so now you have to…read moredeal with the smell and flys which are constantly trying to come into your house daily. How hard would it be to post signs saying please dont let you dog urinate in this section of flowers and other tenants bedroom/living room windows ? There are other neutral areas 20-30 feet away or anywhere else on the property not in front of someone elses windows

We lived here for 6 years, and this was by far the best run apartment complex we ever lived in. I…read morehighly recommend it! The apartments are clean, comfortable and spacious. The appliances are of good quality and repairs are made promptly, often on the same day. I doubt I ever waited more than 2-3 days for a repair, and the maintenance team does an excellent job every time. The grounds are kept clean. The landscapers keep the grounds beautiful. It's very quiet. I only needed to make one noise complaint during all those years. The security patrol showed up promptly and took care of it. In the few times we needed to report any kind of rule breaking or disturbance by a neighbor, the office staff was totally responsive. Unlike many other complexes, they never made us feel like we were a nuisance. Instead, they were grateful that we were looking out to help maintain the quality of life in the community. They're on top of everything and always take care of whatever issues come up. They have 2 nice pools and a decently stocked gym. Plenty of guest parking. The office staff always has a friendly greeting and is extremely helpful and efficient. They go above and beyond. If you're in the market for an apartment in Temecula, you won't do better than to get one here! I wish I still lived there but had to relocate for work.

I lived in this complex for 8 years and I have nothing but good things to say. I lived in a 1…read morebedroom. It was really quiet, always a ton of parking, staff was also super friendly, anytime I needed help with anything in my apartment they were always on top of it. Maintenance was always really fast and professional. Prices are very good especially compared to other complexes in Temecula. I love that there was trees everywhere. If you're looking for a place to live highly highly consider here. You'll love it!

Fast forward 10 years, and I had the opportunity to move back to OSR--this time with my newlywed…read morehusband. It feels wonderfully familiar in the best way, with great technology upgrades and thoughtful improvements since I first lived here when the community originally opened. The entire move-in process has been smooth and stress-free. The community is relaxed, clean, and well-maintained, and the neighbors are friendly and considerate especially the dog owners/etiquette. Most importantly, there's a real sense of peace of mind living here. A big shout-out to Athena and Katelyn, who were both wonderful on many occasions throughout the process. Their kindness, responsiveness, and professionalism truly made the experience even better. Highly recommend calling OSR your next home!

Kaitlyn is a joke of a manager. Be aware she will take your signature and forge it with other…read moredocuments attached. Has been reported to beaurs. They charge $200-$300 ontop of rent. Also require you to use a platform to pay rent that was broken into twoce risking my bank information to be exposed. They will also require you to sign up this website for a dog app & pay $30 even if you no longer have pets. Rent raises every year $100 plus Big time money hungry Cars towed often and you are only allowed one car per adult & required to use garage for only that This place is infested with bugs & rodents. Mailboxes always getting broken into, so dont mail confidential mailings nor throw any away as the gate is always broken so bums dig often in the trash. Pools are always disgusting. Maintemace a joke who couldnt even fix electrical issue. Fire pit never worked. Be aware they love towing cars also. Run from this nightmare. Worse place ever.