Regarding Michelle Morones Assistant Community Manager!!…read more I Just wanted to say thanks for doing such a great job giving me the tour of the complex and units. Michelle was very friendly, very professional and easy to talk to. I felt very comfortable speaking with her and asking so many questions. I liked her from the start and i'm glad I came back for the tour after popping in unexpectedly near closing hours. She invited me to come back the next day and I'm so happy about that. The atmosphere with all the trees and the breeze everywhere was nice. It was a quiet complex and the folks I ran into were friendly. The unit I viewed was very nice and spacious. It was clean and smelled fresh. I was looking at the place for my daughter who's moving down from Los Angeles and I have great reviews for her. I would love for her to live here.

My review is mainly based on staff…read more Wow Ive lived at Cantabria a total of almost 6 years. Time flew! This was my first apartment on my own, and back when I initially started living here my 2 bed 2 bath was only $1100... gosh I miss those days haha! I down graded to a 1 bedroom after some time, then moved back into a 2 bed 2 bath once I had a baby. Ive always had a pleasant, loving, informative experience with Mercedez and all the fun maintenance guys. Its like family quite honestly. Ive seen the property go thru i think 2 or 3 new owners, and to be honest Im not the biggest fan of the newest ones. Cantabria was such a beautifully kept up property, and it seems like new ownership either doesnt care about the upkeep, or well.. doesnt care *again this is no reflection of the girls and maintenance because they arent in charge of this* I would just appreciate seeing the property taken better care of. I even miss getting a free carpet cleaning when renewing my lease *first ownership was the bomb*. We will be leaving in a year or so, and I have nothing but loving words for Mercedez and Johnny, love you both dearly, and thank you for always taking exceptional care of me and my family.

Lived in building X for almost two years, and had a great time. I appreciate the staff being so…read moreresponsive and polite, even my puppy Yuji loved visiting their office. The apartment itself was really nice, and the amenities are great if you use them. Also loved that they would invite food trucks. Shout out to Briana, Gina, and Chris. They really made us feel at home. If you're considering this place, do it!

I lived at Sonoma@Mapleton for 7-years. The staff on property are amazing always so attentive,…read moreBrianna & Amy were always my go to with any issues that I rarely had and for maintenance Chris and Blake. We're always on point when it came to doing repairs when needed. I would highly recommend the property for your next home. If I ever move back to the area, I would definitely revisit them to see if anything is available. Thank you to the beautiful woman in the office for always being so welcoming. I will miss you. Continue the above and beyond excellent work you do thank you.

Me and wife moved to Avila in march of 2016 and our experience have been nothing short of great. We…read moredecided to choose the neighborhood after finding out Menifee, Murietta, and Temecula are safer and nicer than most cities in the county. I always try to review places with honesty even if I end up having a bad experience I tell it how it is. One factor in a honest review is putting yourself in the management shoes. If you actually do this you have to disregard negative reviews factoring in denial due to bad credit/background checks and also negative reviews due to silly things like miscommunication. Here is my review: Management: They are great. Never had an issue. We even faced a little credit problem but the management showed some leniency and gave us an option to prove our credit worthiness and we been living here ever since. We never pay late. We follow the apartment rules, and because of this we maintain a good relationship with the management. Respect requires respect. Points given: 1 Maintenance: The maintenance guys work as hard as it is possible. To be honest every-time I see these guys they are on the run fixing things and making living here possible. People sometimes mistake maintenance people with machines. Have in mind everything may be falling apart in the same time so have patience. My neighbor upstairs had 2 little kids jumping around in the evenings so my ceiling lights broke. I asked so they can be replaced. They came in a day or two after and replaced every single light and even left a "how to note" for increasing the life span of newly installed lights. Points given: 1 Neighborhood: This is a good neighborhood. Any city from here to San Bernardino has more crime and more drama than here so we chose the right place. We have a diverse group of neighbors with different personalities so people can be quiet (Like us) or load (like my former neighbor) but this is not the management fault. Try to resolve these problems with kindness and patience. You can drive down 215 for 5 minutes and we have a shopping center with every store you can think of. Downtown Temecula only 15-20 mins away. A few Beaches in every direction almost an hour away. Points given: .75 Floors: Attached garage? Sold! Indoor Washer and Dryer? Sold! What else you can ask for? Patio upstairs and downstairs? Sold! Pets friendly? Sold! Points given: 1 Everything else: So far so good! I hope they keep their background and credit check in high regards and only let deserving neighbors in as this place is very nice right now. Points given: 1 Tip to neighbors: Have courtesy for you neighbors (Quiet hours, Pet Nuisance!!!) and for your management. Treat everyone with respect specially the maintenance guys!

We just moved in, in the beginning of the year and since then this property has gone down hill…read more They barely keep up with property maintenance, like trimming bushes or picking weeds. There are weeds that are taller than me and I'm 5'6. Spiders are everywhere from the landscape maintenance not being kept up. The pool area has been closed for months because they want to get us a new deck area?! For freaking what!? So you can close the pool from May until now September. It's summer, we pay close to $3000 to be here and we can't even have the amenities we pay for, especially with school age kids who want to swim during summer!! The park they advertise on property has caution tape around it and from what I've heard from neighbors has been closed for over a year. This place is ridiculous. DO NOT MOVE HERE. They don't even give you a discount with the amenities being closed. These people are dumb and choose to do the pool maintenance during summer, instead of waiting after. They don't care about people living here, just want money and that's it.

Still dealing with these people. No move out directions. The lack of management and communication…read morewith people that are moving out is horrible. We had to go ask how much our rent is for April on the first since we are being charge 10 extra days. They gave my brother a rent amount on a freakin post it. Not an outline number on what we are paying for. He had to come tell me, mind you I live an hour away now and we split rent. Came back on the 3rd and they gave him a new total! At that time I was not around to give him check. We ran out of time and we had to take it the 4th. But they said they will be charging late fee. How the hell can they do that when they just gave us correct amount on the 3rd? They said "oh renters insurance kicked it" Wouldn't that information be useful to us?? So dumb! Now the day of leaving "oh don't forget your clickers to the gate". I have to drive an hour away for this thing. They couldn't remind me on the 3rd on what to bring. It's just sad how they don't try to help residents. But just willing to charge for everything. The last apartment had a checkout list and even let us know our last move out date. Reminder if we were going to renew or put 30 days. They wanted our businesss. Made us feel good about being there! Complete opposite here!! I can't stress enough. Don't go looking to stay here!

Worst maintenance team on the god damn planet. Put in a work order to fix my broken washer and this…read moreis how they leave it!???? Thank god I'm moving out!!

Great place to live, very clean & quiet! Office staff answers on the first ring and is very…read morethorough with assistance. Maintenance workers are very kind and quick to complete submitted work orders as well. The landscaping is consistently well manicured, several dog waste bins, open space, and added security. Very rarely will you get a bad fit for a neighbor and when you do, they usually get weeded out to Cantabria.

I've only lived here for a short time, but I have nothing but great things to say about this…read morecomplex. Not only is the community welcoming, but the amenities and price of living is the cherry on top. My dog loves the little dog park here as well. A special shoutout to their maintenance department. They are always super helpful, prompt, and determined to fix the problem despite the challenges. I definitely would recommend living here if you're looking around!

UPDATE: It's been one month that we've been renting and I can say it's very quite apartment…read morecomplex. I don't know my neighbors except for one. They keep up with maintenance and everything seems good so far. They only have a pool and playground for kids. No gym but that's ok. Joanie is warming up to me and seems to be good after all. My little family and I got the newly renovated apartment. ALL APARTMENTS ARE DIFFERENT. But for the most part all the apartments she's leasing are getting renovated or are. DIFFERENCE FROM MODEL that made me sad was the closet size is smaller and we don't have a full walled mirror it's just a mirror hung. (I'll probably change it ) Other than that it's very nice apartment

The worst apartments I ever lived at. I am a resident here, please go somewhere else. They always…read morehave new ppl in the office, they fix nothing, and they watch the phones ring. They have more break in la then any other apartment complex in the area. They are terrible and need NEW MANAGEMENT.

Living here at the Canopy has been awesome. The staff here is also very hospitable. Thea, Michelle…read moreand Romie are always so welcoming and always greet me with big smiles. I love the location of the property, I am not to far away from Temecula and just over the and not to far from San Diego! 10/10 place to live at

Ive had a sweage smell coming out of the bathroom sink for months, they have tried to fix it about…read more5 times. Not to mention im paying a totally overpriced amount to live here. I really regret picking here to live, it constantly smells of weed smoke and the parking lot is ridiculously small. The doggie park smells so bad of dog pee I cant even go in there. The pool and gym are nice and I never hear my neighbors. That's the only benefits.

I have been here 2 months. The office staff is super friendly and helpful. The pool is nice and…read morewell kept. The apartment itself is very nice and spacious for a 2 bedroom, the overall grounds are kept very clean. The gym is perfect. Small, but it has al you need for a good workout. It is dog friendly so we get the smell of pee and naturally dog owners do not always pick up after their pets in common walking areas. The dog park is a disaster. Is so gross and no one picks up after their dog in there. It's a waste of space. Can't wait for summer time at the pool!

The management of this place is horrible! I warn you, they don't help you at all with the payments,…read morethey're constantly changing where to pay your rent and they charge you over $70 for trash a month. It's insane what they get away with. You also can never get ahold of them by phone. Think twice before getting into a rent agreement with them. Horrible management!

We lived here for 6 years, and this was by far the best run apartment complex we ever lived in. I…read morehighly recommend it! The apartments are clean, comfortable and spacious. The appliances are of good quality and repairs are made promptly, often on the same day. I doubt I ever waited more than 2-3 days for a repair, and the maintenance team does an excellent job every time. The grounds are kept clean. The landscapers keep the grounds beautiful. It's very quiet. I only needed to make one noise complaint during all those years. The security patrol showed up promptly and took care of it. In the few times we needed to report any kind of rule breaking or disturbance by a neighbor, the office staff was totally responsive. Unlike many other complexes, they never made us feel like we were a nuisance. Instead, they were grateful that we were looking out to help maintain the quality of life in the community. They're on top of everything and always take care of whatever issues come up. They have 2 nice pools and a decently stocked gym. Plenty of guest parking. The office staff always has a friendly greeting and is extremely helpful and efficient. They go above and beyond. If you're in the market for an apartment in Temecula, you won't do better than to get one here! I wish I still lived there but had to relocate for work.

I lived in this complex for 8 years and I have nothing but good things to say. I lived in a 1…read morebedroom. It was really quiet, always a ton of parking, staff was also super friendly, anytime I needed help with anything in my apartment they were always on top of it. Maintenance was always really fast and professional. Prices are very good especially compared to other complexes in Temecula. I love that there was trees everywhere. If you're looking for a place to live highly highly consider here. You'll love it!

Fast forward 10 years, and I had the opportunity to move back to OSR--this time with my newlywed…read morehusband. It feels wonderfully familiar in the best way, with great technology upgrades and thoughtful improvements since I first lived here when the community originally opened. The entire move-in process has been smooth and stress-free. The community is relaxed, clean, and well-maintained, and the neighbors are friendly and considerate especially the dog owners/etiquette. Most importantly, there's a real sense of peace of mind living here. A big shout-out to Athena and Katelyn, who were both wonderful on many occasions throughout the process. Their kindness, responsiveness, and professionalism truly made the experience even better. Highly recommend calling OSR your next home!

The tour with Athena went very well. Good customer service, happy, polite. And just want to thank…read moreher again for everything. We probably will apply.