Never in my life have I experienced anything quite like the atrocious interaction we had with their staff member Adam last Friday. We were looking for somewhere for our group of 10 to have dinner and I had reached out to them via Facebook and was told we could be accommodated at 6 on the patio. My husband and I decided to drop by to confirm given our large number and that it was a weekend night during the busy season. My husband spoke with Adam who said they typically require a credit card to hold a reservation of that size but since we were there less than two hours before the reservation time he figured we were good for it. My husband did offer to give him a card but again, was told it wasn't necessary.
We showed up a few minutes before 6 and were a bit perplexed because the patio where we were supposed to be seated was occupied with two tables who were clearly in the middle of their meals. My husband went in to see what was going on and Adam brushed him off and told him they'd be done in 10. Nearly 20 minutes later they were still eating and ordering drinks so it was apparent they were far from done. I went in to speak with Adam and he was remarkably rude and threw out excuse after excuse as to why our table wasn't ready including that they don't take reservations (despite offering us one and telling my husband about their credit card policy for groups), that he's a small business owner and can't turn away business (he said multiple times he was the owner but we came to find out after he definitely was not the owner) and that the party had sat at 4:45 and he didn't anticipate them taking this long (I don't even work in the industry and would expect a party of 6 to take closer to 2 hours so don't know how he could have been blindsided by this). He was flippant in the way he spoke to me and continued to ask me what he wanted me to do. Meanwhile, everyone had been standing on the sidewalk for nearly a half hour at this point, including someone with mobility issues, someone who was 8 months pregnant and someone with time specific medical needs. He never once apologized or tried to offer a solution.
Eventually someone else in our party asked one of the waitresses if they knew what was going on. I felt bad for her because it seemed like she knew were upset and that the situation was not being handled well, or really at all. Adam got involved again and quickly escalated to yelling and lashing out while continuing to make blatant lies about what had happened. He came out on the porch and continued to raise his voice and get in our faces until someone else in our party stepped forward and told him his behavior was inappropriate and he ought to go back inside the restaurant. At that point he told us we were not welcome and he was refusing us service, turned around and slammed the front door in our faces. We all stood there completely aghast at what had just happened and that anyone would speak to customers like that.
As if that weren't crazy enough, I went into the restaurant next door to see if they might be able to accommodate us as we now had no where to eat and Adam was standing inside the door. I was so startled and creeped out that I literally jumped when I saw him. I asked him if he owned this restaurant as well, to which he replied yes and brushed passed me (again, he owns neither of these restaurants but this was the 4-5 time he claimed that he did). Needless to say I didn't even bother to inquire about availability as we didn't want to dine anywhere he was associated with.
The only redeeming point of the evening was when I called and spoke with David, the actual owner, who was receptive to the feedback and assured me it would be dealt with promptly. I'm not sure what, if anything, happened as a result but rest assured we will not be returning when we are in town in the summer. read more