A+ Experience at Lucid Service Center - Tysons, VA…read more If there were a 6-star rating, I'd slam that button so hard I'd break my screen. Picked up our 2025 Lucid Air today after a quick pit stop at the Tysons Service Center, and let me just say -- the car is now so quiet I can hear myself rethinking every bad decision I've ever made. The wind noise from the driver's side? Gone. Poof. Vanished like a politician's promise after election day. Now, the real MVP here: Graeme Reeves, the Service Advisor. This guy isn't just sharp and professional -- he's Royal Marines sharp. That means he's already faced worse than a cranky Lucid owner complaining about wind noise. You can tell he runs a tight ship, but he's approachable, calm, and listens better than half the people I know. Graeme handled everything with military-grade efficiency and a kind of quiet confidence that makes you trust the process -- and the man behind it. And then there's Dewana, the Service Concierge. She's basically human sunshine on wheels. No matter when you catch her -- morning, noon, or closing time -- she's got this incredible positive energy that lights up the entire center. If Lucid could bottle her vibe and install it in every car, they'd double their sales overnight. Dewana makes you feel welcome, remembered, and genuinely cared for -- which, let's be honest, is rare in the service world these days. The whole team made the experience smooth, professional, and dare I say... enjoyable. That's not something I say lightly about a service appointment. Lucid Tysons is lucky to have this crew. If you need service and want to feel like you're dropping off your car with family (the kind you like), go see Graeme and Dewana. You'll leave feeling like your Lucid -- fully charged, perfectly tuned, and ready for anything.

Run. Run. Run. If I…read morecould give this place 0 stars, I would. My salesperson, Lindsley, was phenomenal and truly went above and beyond during the buying process. Unfortunately, after that, my experience with the Lucid Gravity has been nothing short of disastrous. The first issue started with the phone system. During every hands-free call, people could barely hear me and constantly said I sounded muffled. In today's world, where hands-free communication is essential, this is completely unacceptable in a luxury vehicle. Trying to get a service appointment is also extremely difficult because of the backlog. Then, after finally getting the vehicle serviced, I was told there was nothing they could do because the microphone issue is a known problem that requires a software update they are still working on. Apparently, they cannot even replace the microphone itself. On top of that, the touchscreen is inconsistent and has a mind of its own at times. The automatic windows are also unreliable and will sometimes roll up unexpectedly depending on how they are touched. Apple CarPlay constantly lags, especially when using navigation. The map falls significantly behind while driving and often requires a full restart just to function properly again. Customer service with the service department has also been incredibly slow and unresponsive. My final straw came when my daughter became locked inside the vehicle. Yes -- locked inside the car. I immediately reported the incident, but it has now been three days and no one has reached out to me. I also texted the service advisors who previously handled my vehicle for the other issues, and I received no response from any of them. My 12-month-old daughter was locked inside the vehicle for approximately five minutes. There were three keys inside the car, so there was absolutely no reason the vehicle should have locked. I had only stepped out briefly to remove her from her car seat when the doors unexpectedly locked. Having my daughter trapped inside the vehicle was terrifying and completely unacceptable. The incident caused significant fear and panic for both myself and my 5-year-old daughter. To make matters worse, my phone was also locked inside the car, leaving us with no immediate way to call for help. Due to the seriousness of this incident and the obvious safety concerns, I requested an immediate service appointment and asked to speak with a supervisor or manager regarding what happened and how this issue would be addressed. My children's safety is my highest priority. If Lucid cannot promptly investigate and resolve this matter, I may need to seek legal counsel regarding the safety of this vehicle and the circumstances surrounding this incident.

Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

I rarely leave negative reviews, but my experience with Koons Tysons Toyota was by far the worst…read morevehicle purchasing experience I have ever had. I purchased a 2023 Toyota Tundra Limited TRD Off-Road i-FORCE MAX while deployed overseas with the U.S. Coast Guard. Because I could not be present in person, my father handled the purchase on my behalf using two properly notarized Powers of Attorney--one through USAA for financing and one specifically authorizing the vehicle purchase. The process immediately became frustrating when the salesperson I was working with did not know what a Power of Attorney was, and the sales manager stated he wasn't even sure whether the dealership accepted Powers of Attorney. After waiting for them to figure it out internally, they eventually confirmed that they would. The financing process was even worse. I was already pre-approved through USAA, yet I was repeatedly told the dealership could not complete the transaction using USAA's normal funding process unless I provided a physical check or financed through the dealership. After hours of phone calls and back-and-forth discussions, I was pressured into completing a finance application despite already having financing secured. Ironically, once my father arrived, the dealership was able to complete the transaction through USAA anyway. The biggest issue was the condition of the truck itself. Prior to purchase, I specifically asked about the vehicle's condition and was sent photos and a video. At no point was I informed that the truck had significant body damage on the passenger side bed, including a large dent and multiple scratches. None of this damage was disclosed in the listing, by the salesperson, or by the sales manager. My father only discovered the damage after driving approximately six hours to the dealership. At that point, I had already invested considerable time, effort, and money into coordinating the purchase from overseas. The dealership's solution was a $250 discount. The actual repair cost exceeded $900. To make matters worse, the truck was advertised as including a Toyota bed cover. When I received the vehicle, the mounting rails and drainage system were present, but the actual bed cover itself was missing. If equipment is not included, it should not be advertised as part of the vehicle. What bothered me most was the lack of transparency throughout the process. As a deployed service member purchasing remotely, I relied entirely on the dealership's representations regarding the vehicle and the transaction. Instead, I encountered confusion, pressure, undisclosed damage, and inaccurate advertising. I love the truck itself, but the buying experience was extremely disappointing and is not one I would recommend to others, especially anyone attempting to purchase a vehicle remotely.

I had a great service experience with Aria Moshrefi in the service department. Everything checked…read moreout perfect! Aria made sure my car was ready on time, he read my instructions and requests and all were handled with courtesy and professionalism.

I recently brought my GLE 350 in for a major repair and was in a time crunch -- I needed it done…read morefast and done right. Aria Moshrefi delivered on both counts without missing a beat. From the moment I dropped off the GLE, Aria understood the urgency and took ownership of the situation immediately. He was communicative, professional, and made sure I knew exactly what was being done and why -- no surprises, no runaround. A loaner was arranged without any hassle, which made an already stressful situation much easier to navigate. What really set Aria apart was how far he went above and beyond. He kept me updated throughout the entire process, prioritized my timeline without cutting any corners, and had the GLE 350 repaired and ready ahead of when I expected. When I picked it up, it was running perfectly.

We drove about an hour from Waldorf to view a 2015 Jeep Wrangler Rubicon that we were seriously…read moreconsidering purchasing. Before making the trip, we specifically asked the sales representative whether there were any issues with the vehicle and were told there were none. We were also informed that the vehicle had recently been serviced. Upon arrival and inspection, we observed an active oil leak. At an $18,000 asking price, we expected the vehicle to be mechanically ready or at least for any known concerns to be disclosed prior to our visit. When we attempted to discuss pricing in light of the issue, we were told there would be no movement. The staff was professional, but the situation was disappointing given the time invested. Buyers should thoroughly inspect vehicles before making a purchase decision.

Car dealers get a bad rap, and for the VAST majority, rightly so. I have seen the tons of negative…read morereviews here, and I can only comment on my experiences. I leased a 2025 Charger Daytona. I dealt with the sales manager Tony. I contacted 13 different dealerships in the VA/MD area. Tony was the ONLY one who gave me "sane" pricing. Some other dealers were 2 to 3 times the price Tony quoted, for a car that was NOT moving off dealer lots. All dealers with 2024 models still on the lot quoted me higher prices than Tony quoted for his 2025. As I did not "need" but "wanted" this car, I was doing everything I could to get the price as low as possible. Tony was patient and worked with me on every crazy idea I had. His after sales support was also excellent. When my lease us up next year, I'll be seeing what great deal Tony can work for me again.

We had such a great experience at Audi Tysons Corner. My husband and I ended up driving home in two…read morecars, and the entire process was smooth, efficient, and surprisingly quick. A big thanks to the GM Sam and his team. And Arthur was awesome, very knowledgeable about the cars, patient, and genuinely helpful. He took the time to walk us through everything and made sure we felt confident and comfortable throughout the process. There was no pressure, everything felt straightforward, and a true luxury experience from start to finish. We'll definitely be back and highly recommend them to anyone looking for a great car experience.

I brought my 2022 Audi A4 to Audi Tysons Corner after multiple warning lights appeared, including a…read more"Drive System Malfunction" message and a check engine light. The vehicle was still driving normally. The dealership diagnosed fault code P016900 ("Incorrect Fuel Composition") and charged me approximately $229 for diagnostics. However, no physical fuel testing, fuel sampling, or injector testing was performed. The diagnosis was based primarily on electronic fault codes and clearing the codes. At the same visit, I was presented with a recommendation for a fuel injector service costing over $600. Later, during the consumer complaint process, the dealership stated in writing that there were no diagnostic indicators of injector failure and characterized the injector service as preventative maintenance rather than a repair tied to a confirmed defect. What concerned me most was that the dealership strongly implied poor or contaminated fuel was the issue while later admitting in writing that they do not perform fuel quality or contamination testing. Afterward: - the vehicle continued operating normally, - an independent mechanic later found no fault history, - and the vehicle passed Virginia emissions and safety inspection. I filed a complaint with Fairfax County Consumer Affairs. The county specialist handling the matter took the complaint seriously, requested additional dealership responses, and even asked the dealership to consider a refund or partial refund. The dealership declined. My concern is not that a fault code existed. Modern vehicles generate fault codes all the time. My concern is that conclusions and expensive recommendations were presented without confirmatory testing, while the actual diagnostic documentation did not demonstrate that the full Guided Fault Finding process outlined in Audi technical procedures had been completed. I encourage customers to ask detailed questions about how diagnoses are confirmed, what testing was actually performed, and whether recommended services are tied to verified defects or are simply preventative maintenance recommendations.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

This place jacks up the prices on parts and will try to make your warranty invalid. Was quoted for…read morea part at twice the cost of every other dealership online. Additionally, brought in my car for a COVERED WARRANTY REPAIR and was told that my warranty was invalid bc of a 3rd party part that was installed. They declared this without proof and without running a single test. When I told them that this was against the law, they then fixed my car under warranty.

I would give more stars. My VW convertible car's engine light came on when I was out of state…read more Stohlman's went out of their way to make an immediate appointment for me. Of course when I got there the engine light was suspiciously silent. However they ran diagnostics and sent pictures showing my breaks (which had been feeling off) were in need of repair. They fixed the breaks, changed oil, put in fluids and whatever else goes on with a check up. They recommended new tires soon. They finished all the work in one day!!! Picked me up about 30minutes away from the dealership (just six miles but you know-upper VA/DC traffic.) and charged me less than what I expected for the entire deal. Every single person from receptionists, to mechanics, to appointment staff to driver was kind and considerate. I am quite pleased. Dealers and car repair people are often maligned. Go to Stohlman, you will not regret it. I am soon moving up there part time. You can be sure I will return.

I walked in with two bum keys. I was thinking that it was going to cost me an hour leg and I would…read morehave to wait for days or hours. Sam kang and one of the other reps whose name I didn't get unfortunately who was very nice. Took my keys and gave them back to me in less than 15 minutes! And they both work I cannot believe it. Thank you so much stohlman Volkswagen!

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

I had a great experience with the service department. I made an online appointment and explained…read morethe service that I wanted preformed. I dropped the vehicle off and picked it up few hours later. John B was the service advisor and kept me informed throughout the process. As always vehicle maintenance is pricy but in this day and age that's to be expected. 5 stars for the service and easy of the process.

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.