Be careful when making a purchase here. They won't allow you to test drive the bike before purchase. Make sure that you take the bike that you purchase here to a motorcycle mechanic to have it checked out. You might think that you have a good deal until you discover all the repairs needed to make the bike safe for travel. In my opinion, they don't do a thorough job in inspecting their bikes before sale. read more

If you're just looking for a "lawn ornament," then this is the perfect place for you because they won't sell you a bike that actually runs reliably or lasts. When you call with an issue, they'll keep blowing you off for weeks instead of helping. Especially if you buy a sport bike, good luck. If something goes wrong and you call to have it repaired, you'll likely be told, "We don't work on those--just Harleys." Honestly, I don't think anyone in the service department knows what they're doing. We were told the problem with the bike we purchased was one thing, but it turned out to be something completely different. So I can't recommend doing business here and will continue warning others about our experience. read more

These people have no integrity. This is not the place to go if you want a no hassle shopping experience. They have no problem lying and making a promise they know they won't keep to make a sale. It should have been a sign to not do business here when someone rode by on a motorcycle and stuck there middle finger in air towards this place. I guess he didn't have a good experience either read more

Absolutely terrible experience. The customer service was rude, communication was almost nonexistent, and they kept giving me different answers every time I called. The work took much longer than promised, and when I finally got my motorcycle back, it still wasn't fixed correctly. Instead of taking responsibility, they made excuses and acted like I was the problem. I wouldn't trust this shop with another bike, and I definitely won't be coming back. Save yourself the headache and take your motorcycle somewhere else. read more

The salesperson and the finance lady gave me the best customer service experience that I could even get.

Everythingi got a bike there ben told me it had been wrecked and just replaced frontforks.but they left out that the frame had been broken also.i should have took them to court. Try telling Brandon about it he shout me down told me he would give me to sum 1 to bitch too.i gave them the bike back plus 6000 cash for another bike with 1 or warranty. I got pic and documented from a certified HD mechanic. O buy the way give them 10.000 for that fu____ up bike.when they get it back they put it out front 4 sale again.i would nt piss dn. There mouth if there guts was on fire.on the bike i got from last time with the warranty had to wait 3 hrs to ride it home they said it needed a sensor they had to order it been 3 days haven't heard a word from them.on top of that ass end of the bike feels funny go home in. I 20 .ake it home took off the s. Bag only 1 adjustment bolt was holding the back tire in line if the axle bolt ca.e lose i would not be texting this.if u get a bike fm.there u might better check it out be 4 u leave .I got 1 hole or warranty I paid 4,so they will be hearing from me. Should have took them to court. They wasn't like that when the old man was over the business. Take your k_=y with you be 4 u do business with them!!! read more

I purchased a 2013 Street Glide from them 2 months ago. Since then it has been back to them twice with clutch issues. I was told also that the bike had cruise control which it did not, see previous comments regarding test drives. Just because I had glanced at it they assumed that was the bike I wanted so before I could even say anything they had whisked it off to the shop to change the battery and clean it up which they didn't. They did change the battery but I haven't delve far enough to find out if it was an Ashley new battery or an old expired battery. There were items on a fixed list that were not even addressed they never commented on them and they really took me for a ride around the block so to speak with their inaccuracies in their half truths. After the second time in the shop for clutch problem I found out when I got home that they had not put hardly any fluid in the primary, which I put three quarters of a quart in.I I took it for a ride, and the clutches locked completely up requiring me to have the bike towed. When I took it to a different shop, fat Daddy baggers in cherryville North carolina, I was told that whoever worked on my bike really did a horrible job and cause the damage to the bike which clutch plates are not covered under the extended warranty. It is my firm belief that they had not done anything to the bike whatsoever to fix the clutches. I'm just wondering if they actually charge the warranty company for work that was never performed. When I contacted them about having to take the bike to another shop, they're rude and smart ass comment was well you've got to extended warranty you might as well use it. Which is fine, but I shouldn't have to, especially since they offer a $0 deductible on work performed at their shop. Which they obviously don't perform. I would never recommend this place to anybody and I would never ever set foot back on their property. I'm even contacting a lawyer to see how this can be rectified. Especially since they told me they had done the work and fixed the clutch. There was also other items that were never addressed by them never repaired after I asked them to other than a horn and that's about it they put brake pads on it which squeal horribly they didn't want to fix that and they sold me the bike with the tires having 2/32 tread which I was told they were going to change them and they never did. They just keep standing behind there as is platform, the bike was never cleaned and I truly believe that they're trying to run a fast one on people and don't really have the integrity that they say they do. You could read all the other bad reports and all the other bad reviews, and you can see that there is a pattern developing across the board. Again I wouldn't buy anything from these people they're just trying to get stuff out the door so they can get rid of the pos's that they ended up getting stuck with. read more

Sketchy business! Walked in with cash in hand with a $5-6k budget and sales person couldn't tell me make, model, year or price of bike. After 2 hours, I got two prices and left my contact info and never heard back. No real system but that how you run a sketchy business! read more

the service department is awesome and thanks to senior service advisor Bryan Helstowski for his customer services and keeping me informed

Bought 2 motorcycles there. V rod was perfect. Harley Deluxe had a slightly bent handlebar. They avoid letting you test ride. They want the paperwork and money in hand and even then a test ride is not offered. It is in the service department being "checked over" while you wait for an hour. I paid cash and other than paying retail and not getting much for tradeins the deals were mostly like every other motorcycle shop. I understand that if they gave test rides to anybody that came in there would be many wrecks and lawsuits about "I wrecked because the brakes were bad or whatever" read more

Black people take your money elsewhere! You are going to get treated way worse than others. The owners son treats you nasty and disrespectful! They like to make you wait and waste your time. Look at how many bikes they have up there- they're not selling because he talks to you disrespectful. ABSOLUTELY no concept of customer service If you don't play their office hop game and give them your info so they can use it against you- they get pissed. Back and forth barely moving a hundred dollars on the number. Proclaiming himself to be a nice guy just because he has granted you into his majesty's presence. Customer service is horrible. The employees don't like him either . They should quit faking and just hang a sign out that says - "we don't care about you - we just want your money. ""Sounds like another well known narcissist right? read more

Great people and bikes.. Getting ready to buy our second motorcycle from them! They have a great inventory!! Go see them!!

I did not purchase a bike from here only because an incredible deal was offered to me at another dealership but the sales people were pretty nice and very willing to negotiate. read more

Excuse after excuse about getting my tag.... So far it's been almost 2 months but no tag....expired temp tag and they say keep riding they will see it's registered they won't do nothing read more

Stay Away!!! I paid cash for my bike from this shop. Should have been clued in when they would not let me test ride. Shocks were blown, front forks were blown, less than 6,000 miles on my bike since I bought it and the entire engine is gone! It is going to cost me $10-15K to fix a bike I bought from them for less than 13K... read more

We had a wonderful Experience. The Dealership was fully stocked with many different styles of Bikes, Boats, Jet Skis and other recreational vehicles. Our Salesman Ryan "OPIE" Harmon and I must say we hit the Motorcycle Salesman Jackpot. "Opie" has a vast knowledge of bikes, parts, people, and credit opions. "Opie" will do whatever he can to get you on to a bike and he WILL NOT LIE to you. If you need credit, Opie has a strong relationship with local and national lenders to suit your needs. He will work with you. My husband selected the Harley-Davidson Street Glide Special it is "fully loaded". This Touring model is equipped with a High Output Twin Cam 103 powertrain, a Box 6.5GT infotainment system, Batwing fairing with splitstream vent, Dual Halogen headlamp, Enforcer cast aluminum wheels and Reflex Linked Brakes with ABS. The one thing that I really liked about this dealership is the unity and cohesiveness between the salespeople. They were not tripping over one another to see who could score our sale. On contrary, they worked together as a team to get us on our bike and on our way as quickly as possible. While "Opie" was getting our bike from the showroom to the front of the store, we met Jim who assisted with our closing. Our closing with Jim was quick and insightful. He provided us with Premier Customer Service. Jim answered all of our questions, "the what ifs and the what abouts", he provided us with copies of our signed paperwork, a Key to our bike and strong Southern Handshake in about 15 minutes time. I remembered we needed a warranty as we were about to drive the 2hrs home. If you've ever driven in that area of SC, the severely damaged roads provide relentless poundings to your body.. I asked Opie about a warranty and he told us that the Harley Davidson 5yr plan was $3700...I nearly threw up ( I bought the bike cash) so coming up with that kind of money was going to be painful ( I didn't want to part with my sandals & Purses money). Opie suggested we wait a minute while he spoke to his finance manager, he returned with a 2yr-$1000 warranty plan. I took it. Overall, We are happy with the recommendation we received from our Co-worker to go to Capital City. Word of mouth is always the best tool of recommendation followed by YELP. My husband is thrilled with his bike, and I'm still over the moon at the great service that we received. I highly recommend Capital City Bikes and "OPIE" for all of your Motorcycle (New and Used) needs. read more

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I bought a motorcycle from capital city on. By the time I knew it was to much bike for me (71) they were closed for the weekend. I tried to return it on Monday they offered $2000 less than I paid for it. I think this is just bad service. I was going to let them try to sell it for me. But I don't trust them. I now have it for sale. read more

Capital City Cycles - For sale $5900. 574-514-4690 - Motorcycle Dealers Near Me - Columbia, South Carolina

We drove 4 hours because we had talked to a salesman over the phone and everything was suppose to be settled and ready for us when we got there. That was not the case. We were told over the phone they had a lender set up and ready for me. 2 hours into conversation and waiting around, I was told I was not approved. Pictures and information was traded over the phone about my trade in. I was promised it would cover the entire down payment. My trade in is worth well over $6k. They offered me $3k and I needed to put $500 down. That is not what was discussed over the phone at all. Waiting 3 more hours just for them to finish paperwork and bring my bike to my trailer. This place is ridiculous. I was lied to and I feel like my time was wasted. I could have stayed closer to home and got the same service. I chose this place based on promises. Lesson learned. read more

I have bought a few bikes and a camper from Capital City Cycles over the years and have always had a great experience. The sales staff and service staff are always helpful and have done everything possible to make sure I was happy with any purchase as well as work they have done. read more

Worst place to purchase a motorcycle. Staff will lie purchase my wife a motorcycle from capital city. Was told its been serviced lie low on oil. We are cleaning it up 1.5 hours after that lie we found her bike hidden around back. This is one SORRY A## COMPANY read more

**BUYERS BEWARE** Sharing my experience from last week when I went in to look at a blacked out 2023 Road Glide Special that was posted at a great price. I worked with Zach as the sales associate who I had a great experience with (hence the two stars). After we negotiated a price, add-on warranty, fair trade for my current bike, I was about to wrap up the deal but wanted to take a night to think it over. After looking at pictures of the bike posted to their website versus the pictures of the bike that I took in their shop, I noticed a huge issue. The saddlebags shown in the pictures posted to their website showed factory Harley bags but the ones installed in the store were aftermarket cheap bags! (I noticed the difference in the quality and color of the reflector trim being silver versus factory black). When Zach called me the next day to seal the deal, I called him out. Told him to compare the photos of what was posted to their website versus what was in the shop. He immediately apologized, agreed the bags were not the same, and said he did not know how that happened. Five minutes later he called me back stating something along the lines of "I talked to management and we took the factory bags off of the Road Glide to install on another Street Glide that we sold. We put different bags on in the meantime until the new ones we ordered come in." While I would love to believe this, I think they were trying to pull a fast one on me for a bike that they were trying to hide had been previously dropped or damaged. They had every opportunity to mention to me that new bags were ordered for the bike while we were making a deal. Long story short- Zach was friendly but I wholeheartedly believe the shop itself was trying to pull something shady by not disclosing this. Moving forward, when you see a deal too good to be true, be cautious. I would not recommend shopping here. Read the reviews, people. read more

I bought my 2020 Slingshot in January 2023, and they gave me a one year warranty. I travel a lot, so I don't get to ride it very often. Fast forward to October, I got gas and when I pulled out of the gas station the entire passenger side filled up with smoke. I took it to a REPUTABLE slingshot dealer to have it checked out. Only to be told three out of the four cylinders were damaged beyond specs. I followed THE WARRANTY procedure to get the repairs. They told me that the repair cost was "excessive" and they wanted to purchase an used, untested motor to have the REPUTABLE company to use. The REPUTABLE company doesn't usually deal with used parts, but due to the cost of repairs they made an exception. When they contacted the warranty company to try to get info on the motor, they never received any feedback. After several attempts to contact Branden at Capital City Cycles, only to be put on hold each time for over 10 minutes, which he never answered. I have not received any responses. So here it is February 2024, I am paying for a $22,000 slingshot that I have put less than 1500 miles on it and has been in the shop since November 2023. read more

I have dealt with these guys before on three bikes. They always overprice their bikes and underprice you're bike. That's their game. They also tell you more than they will really deliver. Just look at all the bad reviews on all the social media. It comes down to them just not being a good honest dealer, but a dealer that only wants your money and then they drop you like a rock. On occasion not very friendly. After reading all the testimonies on problems buyers have encountered, I have three things for you. 1. Try to deal with Marshal, he runs the whole show and is the closest one to being honest. 2. Stay away from Brandon the manager he is not honest and was a terrible person to me. He offered me a military discount on several items I purchased and when I went to pay there was no discount. I asked him about the discount and he jumped all over me and accused me of want something for nothing and he was the one that offered the discount. It was not good and really pissed me off. I left that day and have and will never go to their business again. This experience was only with Brandon the manager. Avoid him at all cost he is just not an honest man. 3. You be the judge. read more

Talked to a sales man all week got my approval and on Saturday me and my family headed to get my bike well after sitting for 4 hours and telling them they needed to get my score down a sales man showed me bikes none of them was what i was looking for and i explained to them i wanted a street glide and they showed me everything but a street glide.The sales person was only concerned about what i had down which the down payment wasn't the issue i was never shown the bike i was there to see.So on the way home got a call saying they was gonna find me a bike but wasn't looking for the bike i wanted they was more interested in getting the bike they wanted you to have.I was very disappointed because i wanted to get a bike i wanted and came home money in pocket and no bike i would not recommend this place to anyone read more

Just purchased a bike from them 2 weeks ago. While I think I made a good deal, the staff was deceptive about some of the promised items such as giving me an oil change as part of the deal, new battery and a few other items. Long story short, the oil was never changed, no new battery and on. When confronted about this a couple of days later, they refused to follow through and even went as far as to say the oil in the bike was still fine. I found out otherwise when I changed it. Be careful when dealing with them. Very dishonest. Won't buy another bike from them. They are only worried about making the sale. Not a good place to buy a bike. read more

(CONTINUED FROM PREVIOUS REVIEW) This place is in business and I have to say I understand why, there are people who really want a bike and can't get it any other way but by taking advantage of this stealerships willingness to put just about anyone on the road in a bike, and they are drawn in by the beauty of wall to wall bikes in inventory of all kinds, stretching out into the parking lot to wrap around the building in a seemingly endless array of machinery, and it's fantastical to behold- but that doesn't mean what they are doing to provide a bike to these consumers isn't hurting people. Their actions show me they don't care about the people they are selling to. Rather than retain a customer who was willing to come back later when he could obtain insurance in a few months, they would rather ensure they gain a small little chump change profit on a deposit that equaled less than ten percent of the profit they were initially after with the full revenues from their shady "rent to own" lease. If anything, something needs to be done to stop predatory companies like theirs from operating and preying on consumers, especially those who don't know any better or those who truly can't get traditional financing elsewhere. The best thing that can be done is for smart, savvy consumers to go elsewhere and spread the word to those who aren't aware of these tactics to exercise patience, save up their money, build their credit and pay far less for a bike elsewhere at a dealership that truly puts customers first. read more

Great staff very helpful. Great atmosphere down to earth everyday people. Cold water in fountain and clean bathroom. Highly recommend.

This place is a joke! After purchasing a piece of shit HD from them, I can't get a call back and when I do call all I get is a smart ass woman on the phone saying I'll get a call back! The employees are rude and talk to you like your trash on the ground! After I purchased my bike and had it serviced "something they were supposed to do" I find all kinds of stuff wrong with my bike! Now nobody can seem to make time to speak to me! I went to my mechanic with the problem and when I told him where I purchased the bike he says everyone says all Capital City sells is junk! Maybe that's why you can't test ride them! read more

Idk what all the bad reviews are about. this was one of the best customer service experiences I've had, straight shooters. Better than most Harley dealerships I've been too. No hassle and friendly people. Worth the drive from NC read more

Great place to purchase a used motorcycle! Lots of inventory and staff is very helpful across the board

Was going to buy a bike at Thunder Tower Harley on I-20. They wanted too much for a VROD and seemed more interested in selling me a lifestyle than a bike. so I came here to Capital City Cycles. They were more interested in selling bikes than lifestyle. I got a VROD with better paint and less miles for a lot less money. They were very efficient. I wish car buying was this fast. I needed to replace the neck bearings soon after. Other than that, the bike runs great. read more

This location has a ton of motorcycles to choose from, mostly Harley Davidson. The staff is a little "slack" and seems a little too laid-back. They're only interest is moving bikes and not building a relationship with customers. You have to be careful and make sure you know what you're buying, because they don't. I purchased a bike with tires that looked new, but were 10 years old. I was told several times the bike is ready to go on a road trip, and didn't need anything, yet my tires were unsafe and had to be replaced immediately after purchase. When confronted, they knew exactly what was going on, and was quick to reference Dunlop's website terminology by memory, to relieve them of any liability. Also asked several times for a copy of the PDI "inspection" all bikes go through before selling, and was given the run around and never received a copy. Once you sign for a bike, they're done with you. No follow up or not even a courtesy call. If it weren't for the cheaper financing rate (through a no-name bank) then you would be much better off going to Thunder Tower! They do have decently priced aftermarket accessories, but good luck getting help from the parts counter even with 3 people behind it. read more

Don't try to trade or sell your bike here. Went to trade my Fatboy for a Sportster thinking I would have a smaller bike and a little cash in my pocket. They tried to trade my 2000 Fatboy with 15571 miles on it for a 2002 Sportster with almost 50000 miles on it. And somehow I was still going to be making payments. Needless to say, I brought my Fatboy back home with me! They're in the financing business and selling over priced motorcycles and tacking on interest too. read more

Fraud, fraud, fraud!!!! Don't trust them, don't give them money for a down payment Bait and Switch is common practice and you won't get your money back for holding a sale. read more

Terrible customer service! Went to sell an ATV and the manager and I agreed on a price and I asked if the price would change if I took a week to think about it. When I returned a week later the price had gone down and the manager then told me he doesn't care to purchase my ATV. I will not recommend this business to anyone. read more

I have had a great experience with Capital City Cycles so far. I took my wife just to look around and get her interested in the possibility of upgrading our 2009 V-Star. By the end of the day we had gotten a deal that neither one of us could pass up. And when I say "by the end" I mean it was late when we got there and the crew stayed late to get us the deal we got. The two salesmen I dealt with, Ryan (aka Opie) and Chris, weren't pushy and I were there to help. Having never owned a Harley before and having my wife there, they earned their pay. The girl that handled the financial paperwork was awesome at her job and although I can't remember her name, I will never forget her lavender colored hair and wicked sense of humor. I needed to update the PIN for the security system and want to lower the bike and when I went back to Capital City, the crew was more than willing to help. Anthony, one of the service guys was helpful, informative and fast. Gale, who worked behind the counter answered every question or found the person that could all while trying to eat her lunch and answer the constantly ringing phone. So far, this place has been excellent and I would recommend them to anyone looking to buy a used bike. Go there with an idea of what you are looking for and an amount you can afford monthly and they will do their best to find you a bike. Tell Ryan and Chris I sent you. Good luck mate! read more

An untrustworthy company. Bottom line- don't buy or sell to these liars and cheats. My partner traded in her old work truck at Capital City Cycles for a 97 Honda Shadow. It was a little rough looking: there was no left mirror, it didn't start up right away, but we thought it was okay because it was just a beginner bike, and the dealer promised that he would replace the mirror, and do a full servicing before delivering it the next day. Upon delivery, we saw that basically nothing had been done to the bike. Apparently, when we went to a smaller motor sports store in Columbia, we learned that Capital City had been screwing over customers just like us for about 5 years. Do not do business with Capital City Cycles. They will lie, lie, lie to you until they make a sale. read more

Do not go to Capital City Cycles I went there spent almost six and a half hours I told them I had to leave I couldn't be there any longer I was supposed to leave 2 hours before that I was basically threatened by the manager that their girls wasted their whole day trying to get my deal together so I was waiting I shot video of Savannah, I have a card through Social Security that I get paid through didn't have it with me so Savannah was trying to hack into my social security card which I have video of and will be turning over to the FBI and the Federal Trade Commission they got me a loan the next day with MotoLease they brought the bike up to me in North Carolina the next day when I got the bike the bike had no front brakes would not run after it got warm all of the emissions controls were not on the bike I checked and it was going to cost me almost eight hundred bucks to fix the bike then Marshall the general manager called me and told me he wanted my down payment I said I wouldn't pay it because the bike needed over $800 worth of parts so he said I'll just come get the bike and I'll cancel your contract with MotoLease and I would be good I said okay they came and got the bike which I had video of and now he's telling me he won't cancel the contract with MotoLease even though they have the bike and he's going to put it down as a repossession do not do business with this company they will take your credit card number and hack your into your account to find out exactly how much money you have and how much you get paid I had physical proof of all that and they wanted to hack my account like I said I will be turning everything over to the FBI and the Federal Trade Commission and I advised again do not give them any of your information read more

I just recently purchased a 2005 Harley Davidson night train from capital city cycles and I'm going to tell you about my experience at this god awful dealership. I'm from North Carolina I'm located in Raleigh I travel 3 1/2 hours down to Columbia South Carolina to purchase a bike when I got down there I wasn't greeted by anybody I had talk to people on the phone three days prior leading up to the event that I'm going down there and nobody was there to assist you around a lot or anything else. I spent about six hours of my time that day going through a process that everybody seemed to be very clueless about. I had already been preapproved by motor lease capital city cycles financing company and it still took this large amount of time to process any paperwork. The woman helping me with names Stacy she is not interested in helping the customer at a time. She has sent me around for six hours hopping desks to talk to other people because she did not have the paperwork straight every time she would usher us outside into the lot and say just look around and have a seat and will be right with you every time I went back and saw that she was dealing with a new customer I was the first one there on Saturday and I still felt like I was treated like I was at the very bottom of the barrel. They had lost some of my paperwork and this also contributed to the large amount of time I spent there I had asked for my license several times and they still would not give it back to me and let me leave the lot. Today is March 13 and I had just went to the DMV to pick up my license plate they do not mail it to your address which is very confusing saying that a lot of people do here especially dealerships. I was inside the DMV for about 15 minutes and then I was confronted by the manager of the DMV saying that capital city cycles did not sign over the title correctly and that the paperwork did not match up. Therefore I spent most of my time on the phone arguing with capital city cycles about how terrible of a dealership they are and how long the process took and then wasting my time. They do not care about you as a customer they only care about your money and once they get it go they go ahead and say bye to you. Capital city cycles is possibly the worst dealership of any kind I have ever dealt with. read more

The world's worst customer service..once you buy, they forget who you are. They lied to me time after time, and I was really trying hard to give them the benefit of the doubt. If you care nothing about service after sale then try them out., otherwise stay away. read more