Super Rooter's honestly and transparency were expressive. Mike was knowledgeable and explained the…read moreissue with my kitchen drain & garbage disposal that my daughter put rice and clooged the kitchen sink. The price was reasonable. The work was of high quality, and the value for the money was excellent. Referral to family and friends is recommended.​

Super Rooter dug up the front yard of our house when we were under contract to replace a main cast…read moreiron sewer pipe that had been broken by tree roots. They replaced it with pvc pipe. They backfilled the hole and left a large mound in the yard, which they claimed would settle over time. It has not settled 2 months later. It has changed the whole shape and drainage of our front yard leading to erosion. Completely sloppy job. I would not recommend this company.

Follow up review for our initial issue of needing our pipes snaked. After the issue persisting, we…read morehad scheduled a day to have the lines hydrojetted but due to scheduling they weren't able to service our pipes that day. They did offer a complimentary snake to get us by until a day that worked better for them and ourselves. During the snaking, Zach did pull back a bit root ball and discovered we did indeed have root invasion problems, which he offered replacing a section of the pipes as a solution. We were given ample time to mull over the info between hydrojetting or replacing. Since hydrojetting was a temporary fix, we opted for the pipe replacement, during which they would descale the existing pipes once given access during replacement. They also offered to add in an additional clean out location outside the home in case we have issues in the future. They showed up on the scheduled day ready to work. Despite a small hiccup which delayed them being able to start, once they did they worked through the day to finish the job. They communicated clearly as they started each step, making sure to show me how the descaling worked in a removed part of the pipe as well as where the roots were invading. They also put back the dirt and removed portion of sidewalk the best the ground would allow, also leaving some extra dirt so that it would settle more level as time passes. I am very pleased to have found Priority Plumbing for these services. It can be a real headache to deal with these issues, but they were easy to work with and very quick to respond to any of our communications. I will continue to contact them in the event we have other issues in the future!

Buyer beware! Ask for a detailed written estimate before the work. After the work is done, they…read moredo not give you an itemized invoice so you don't know the exact parts installed and how much time was charged for labor. When asked why they don't provide this, they say they are a service company and this allows them to avoid collecting sales tax. I don't know what that means. The quality of the work was very good and the person was very courteous. Based on the hours worked, I do feel like I was way overcharged and the lack of a detailed invoice may allow them to charge whatever they want at their discretion. My error was not scrutinizing from the beginning because I just wanted the work done. Lesson learned for me but proceed with caution.

Impecible customer service. Friendly employees who were knowledgeable and explained what was going…read moreon through each step. Called in and our water treatment system was serviced the same day. We were given notification as to when to expect the technician via text message. Fast and efficient! Highly recommend Matt and his team!

Employees were great. Bad well pump and they pulled it out, confirmed the bad pump. Ran to the…read moreparts store and came back to install. All in all two hours of actual work. I asked how much the pump would be (120v) and was told around $200.00. Thats parts not including labor. Much to my surprise the bill came to $2400.00 and some change. When I asked for a receipt the office lady just stated they charge by the job, didnt have a break out and couldn't get me one. So pump and two hours cost $2400.00. Would not recommend.

The first time we used this company they were very good. They came out to replace an outside hose…read morebib. Did the work, and came back when the new faucet continued to rattle and make noise. Replaced it at no charge. But today when they came to check out why my toilet sometimes backed up, they recommended replacing the old low-flush model with a newer toilet. I asked for a quote to include all parts and labor, and was given one. They pulled the toilet, snaked the line, and installed the new toilet. Then when I went to pay the invoice, they increased the amount by $70! He said he needed to install a new flange which raised the cost. I watched the process and understand that he needed a new flange to bring the level up to the tile level. But he never indicated this would cost an additional $70! I specifically asked for the total cost. And would have appreciated him telling me during the process that he was adding another 12% to the cost. Now I feel like he took advantage of us. Buyer warning. Get all estimates in writing.

The sump pump permanently stopped working and my realtor recommended JFK Plumbing. After…read morescheduling the appointment, less than 24 hours later, JFK arrived at my home with a work truck loaded with anything that might be needed for repairs, including a new sump pump. Within less than an hour the commercial grade sump pump was not only installed, but JFK also cleaned the "pit," removing both water and gravel. By the time they finished and left there was no sign that anyone had been in the room, let alone replaced the sump pump, which also has a three-year warranty. Highly recommend them for any plumbing service.

Great service and I've used them twice. Extremely punctual, friendly, and communicative. I'll be…read moresure to use them again for future work.

I was stressed out when my dishwasher flooded like a waterfall in my kitchen. I'm fairly new to the…read morearea so my handyman was too far away to help out. I called Gary and he was professional, arrived soon after we spoke, walked me through what went wrong and how not to have it happen again. I will call Gary again if I ever need his services and will refer him to others. Thank you Gary!

Unfortunately I cannot recommend this company. I was referred to them through my water heaters…read morewarranty company. The technician that came out (who I later found out was the owner) was very polite and explained that we needed a part that would arrive in a couple of days. A couple of days went by and I didn't hear anything so I reached out to the company. I spoke with the secretary who told me that the technician was not available, but she would have him to call back. Despite her promise of him calling back he never did and I proceeded to call back every day for two weeks without a response. At one point the secretary told me that the technician was in fact the owner and she had no clue why he wouldn't return my call. Normally I would have quickly called another company but I had to use this individual due to the water heater warranty company. After two weeks of calling without a response or the replacement part I ended up with a basement full of water caused by the leaking water heater that they were supposed to fix. I ended up calling another reputable plumbing company that was able to fix the issue the same day. I'm really unsure why the technician never called back, perhaps it was because he was being paid by the warranty company and felt that the job was too small. Either way I wouldn't recommend them due to the poor customer service.

Showed up on time, understood conditions as I described them. Solved drainage problem. Checked…read morewater heater Personable young man. Good communication by text and email

Steve, Tucker and the entire team at Shepherd Plumbing have been awesome. All of the projects they…read morehave done for me were completed thoroughly, professionally and to my full satisfaction. I recommend Shepherd Plumbing without reservation or hesitation. They are honest, upfront, and fair in pricing.

I stopped in and requested to have the new water tank plumbing lines to be connected on my boat…read more The 1st attempt leaked so I went back and asked if someone else could put their eyes on it for another try. I was told "no, he's all we have" by the customer service/office manager. I informed her it was nothing personal but that someone else might have a better solution. Her rude response was, "We don't even normally do this kind of work ". And, I replied, "Well you sure didn't have any problems charging me $325". I asked to please have Josh call me and left. I never heard from him so hired someone else and all is good now. Shepherd should reconsider who their 1st point of customer contact is!

Vince is very knowledgeable and detailed. He was efficient in unclogging my tub/shower/sink. He…read moreassessed the problem with ease and discovered another issue with the piping in the ceiling connected to the kitchen and gave a solution.

Brown's Plumbing & Drain helped us through a tough time. We had a plumbing emergency, and he came…read morequickly. We had someone come in and estimate over 2,000 dollars. Brown's Plumbing & Drain was affordable and in my budget.