Out of frustration with a dealer close by my home I decided to give Capitol Chevrolet in Austin a try. I needed service on my 2006 C6 Corvette. I looked up reviews on Capitol and they had a lot of 4-5 star reviews. I called and was connected with Joey Cardosi. Joey not only came in with a lower repair cost but also found that the car had two unresolved recalls. Joey called me for permission to take care of the recalls for free. One of the recalls was for a new targa top which Joey matched perfectly and installed on my car. Joey found a way to reduce the cost of the service by $200. He also knew how much I cared about my dream car so when the work was complete he had the valet people park it in a corner of the parking garage where no one else could park near it. He also sent pictures to me and my wife after they had detailed the car!.. read more

Amazing experience! Everyone at Capitol Chevrolet goes out of their way to provide a top notch buying experience. From the moment we stepped foot on the lot to when we drove off in our new vehicle we felt appreciated and valued. Special thanks to Ian, Phil, Howard, and Monty for making us feel like family! read more

3 strikes and they are out. The service department is broke and the trust is gone. (The new and used car department experiences in the past have not been pleasant, but today I review the service department) All I needed for my 2010 Tahoe (great vehicle) was a 90K service and vehicle inspection. First red flag, the service person talked to me like I was in kindergarten, very insulting. I said I needed a 90k service and vehicle inspection. He asked if there was anything else. I had two other issues, roaring noise and intermittent check engine light. He said if the check engine light came on they would not be able to inspect my vehicle. I asked that they just do the 90k and inspection. Part of the Cap Chevy 90k service was to rotate tires (I had brand new tires on the Tahoe), when the new tires were put on by the tire dealer (4 weeks ago), I was told that my wheel bearings would need replacement in the near future. When Capitol Chevy returned my Tahoe, no mention was made of the wheel bearings and I was charged for an alignment (the roar was still there). I find out from second opinions, that when they did the alignment, they should have noticed the bad bearings and the service manager agreed that anyone who does alignments should have noticed the bad bearings, and they should have called me, also bad bearings are very dangerous. (It is extremely dangerous and you are putting your life at risk. A wheel bearing failure at high speed is one of the most fatal ways for a car to fail, at the very least, do not drive at high speeds until you can get the bearing repaired.) Not a peep out of Cap Chevy. Which brings me to my second biggest concern, the lack of communication. They had my Tahoe a day and a half for an inspection, I had to call them to find out it was ready (no help amongst employees, only one person could tell me what my status was). I went back to Capitol Chevy after I paid for the bearings to be replaced and for a new alignment by the tire dealer (and when I learned that the Cap Chevy guys should have noticed the bad bearings, hence the loss of TRUST). When I went back, I started at the top with the senior service staff , and worked my way down, the solution from the service manager was not to reimburse me for a bogus alignment, but to offer to fix the check engine light coming on (which also caused the instrument cluster to not work) at no charge (which the service manager said could be as much as $800 worth of repairs if they had to replace the instrument cluster, but he said he wanted to make things right). One repair was an easy fix and one not so much, but stupid me agreed to leave my Tahoe with them one last time (they were nice enough to loan me a Suburban while I waited, which stayed in my garage). After two days and 3 service reps, still no solution/fix to the intermittent check engine light. On day 3, I finally get someone to tell me they could not duplicate an intermittent problem so they want to replace the instrument cluster ($475), and they would do it at cost and not charge labor. I told them to give me my truck back. I went in to get my truck and they wanted to charge me $140 for the diagnostic check. I was amazed that the Service manager I spoke with was going to "make things right" and didn't and did not communicate to anyone else what he had told me. He finally did a no charge, and I got my Tahoe back. Of course, as soon as I got home and tried to go somewhere the check engine light came back on and the instrument panel went blank. Lesson learned, Stay away from Capitol Chevrolet until they fix their broken internal and external communications issues (or lack of communications). And they figure out a way to restore their community TRUST issues (trust that when they say they will do something, that you know it is done correctly and you are told what they found in addition and given the opportunity fix any problems they find). read more

Immediately after posting my review I got a call from Barry the service manager at Capitol Chevy. He allowed me to voice my frustrations and we discussed how to make the experience right. Barry did a great job making the corrections convenient and went above and beyond my expectations on his follow through. A mark of a great business is how it responds when things don't go well, Barry and the team at Capitol Chevy did everything right to correct the issue and win me as a repeat customer. read more

Good buying experience compared to the normal dealership drama. I would recommend them. I have not had to use their service department yet, but the sales team did ok. read more

My partner and I had a really good experience with Capitol Chevrolet. One of our relatives knew of a friend that referred us here because they also had a good experience at this dealer. Honestly, we were just "looking" & weren't really expecting to find anything within our budget range. However, we decided to look anyways. Lupita Gonzalez, who was our referral to talk to, was the customer service rep that helped us from the time we set foot in the building, til we stepped out of the building. She was amazing. After a brief introduction with her, she sent us to Hector Campos who was our salesman. With first impressions being a lasting impression, we've already met 2 people and instantly we felt a true welcome. Hector went through a very thorough meeting of what we're looking for and what is to be expected. Like any other human who is protective over their finances, skepticism is an easy target in this department. But if we don't step out of our comfort zone, we won't see change and that's what went through my head. We finally test drove a vehicle and it was amazing. After careful consideration and EXTREME contemplation, we made a final decision and we walked out of that dealership with a good APR, miles, quality and great customer service. We finalized our deal with Christopher Lipinski, who helped us with our paperwork and REALLY broke down the "car dealership" lingo to us and BAM! We're officially TEXAS TRUCK owners! I'm so grateful that from start to finish, our experiences with Capitol Chevy has not only been welcoming but also patient enough to answer every terrifying thoughts and questions that we had because it's like you're buying a house. Thank you Capitol Chevy employees for all saying Hi as you pass through and for the major ones who helped us go through a stressful process in a gentle yet fulfilling experience. read more

Capitol Chevrolet - Our new baby! Whoohoo! - Auto Repair Near Me - Austin, Texas

I recently bought a 2019 Camaro at the end of September. My experience was fairly negative overall. Once I signed the paperwork, the car that I bought had minor paint damage. This was disappointing because it was a brand new car. Rather than switch the car out, the salesperson told me it was an easy fix. The first time they tried to return the car to me, the paint wasn't blended and there was still a chip missing. The second time they tried to return the car to me, the paint difference was still obvious. They took the car back a third time (with the sales person continuing to say he didn't know what else to do. I had to get a manager every time.) and finally got it right after 10 days more days passed. When I completed my survey after, the sales person sent me a passive aggressive text message the day after because it was not the review he wanted. On top of that, I called today (albeit not in a great mood) because my car doesn't have the wheel locks it was supposed to have, which the salesman told me was included, and the manager told me I never paid for them. Which is false because it's on the breakdown of the vehicle I bought. Overall, I like my car. I highly recommend any Chevrolet dealer that isn't this one if you want a Chevy. This dealership seems more concerned about the sale than repeat customers. read more

Wow. Only my third negative review ever. And two of them are for Capitol Chevrolet. Quoted me one price Kept my truck for five days. Told me they were going to give me a huge discount and charged me more than they initially quoted me. Meanwhile of the five issues that I had with my truck four of them were not fixed. read more

No response back from Capital Chevrolet, That response from the unknown person is bogus and only there to make the company look good left no name or number of who to contact. Capital Chevrolet refuses to give out the name of the corporate owner, They should know what's going on behind the closed doors in the hazards that the cars are causing from the poorly designed parts that give away within 50000 miles. read more

My vehicle would not start so I had it towed to this Chevy Dealership to see what we could get figured out. Having car troubles is the worst. Luckily I am still under warranty - 2016 Equinox - and it ended up being just the battery. My main concern was needing a rental because I did not know how long my car would be out of commission. When I called I got disconnected twice, but called back because I was stressed out about my car and needed help ASAP. Glad I did! Very friendly service department reps - I spoke with John over the phone, but ended up dealing with Matt. I ended up not needing a rental because I was in there at 9:30 a.m. and my car was ready to go by 2:30 p.m. Not sure this is typical since I know some days will be busier than others. However, I am glad I was able to be in and out in one day, with my vehicle. I purchased my vehicle at Don Hewlett Chevy Dealership in Georgetown which is just as great! There are a lot of different departments when dealing with dealerships, and I feel that the service department is an important part of it. Once you have purchased from a dealership you want to feel like you still have a place to depend on even after the papers are signed and the deal is done. This service department does just that. Highly recommend! A++++++ service. read more

This was the Best Dealership I ever been to. I've been shopping around for a few months and Capitol Chevrolet were the friendliest helpful people I've met. I especially loved my Salesman Jake Edmundson. He provided me with the help I needed. Thank you Jake for everything you did, it was greatly appreciated. From me and my husband. read more

Joseph Llanos and Lupita Gonzalez are awesome!!! Well, according to my very satisfied co-worker who does not currently Yelp. However, she had such a fantastic experience that she has asked me to relay her gratitude and recommendation on her behalf. She told me that she never thought it would be possible for her to finance a brand new car based on her old credit history, but she is now the proud owner of a 2016 Chevy Traverse! She had a great experience, and Joseph and Lupita helped her every step of the way. Krystal doesn't generally gush over customer service experiences, so I know this one had to be top notch. Not only will I personally keep this place in mind for future reference, I can promise that it comes highly recommended by a gal with high standards. read more

Randy, the manager in the service department, has the worst customer service and left me visibly upset in the lobby. My friends and family won't be coming here again. I should've gone to the Henna Chevrolet where I bought the car. It's farther from my house but at least they are friendly and treat their customers with respect. read more

I have particular needs when it comes to a light truck. One for both everyday road driving, and off road ranch work. Finding a truck with the exact features I need is hard to do. I went to several dealerships with no luck. CapitolChevrolet said they'd do whatever it took to find the right truck. They found one 600 miles away, brought it here, and then had all the accessories I required installed, within days. Most importantly it was at the lowest price I had found anywhere. I wasn't having to pay for a lot of features and accessories that I didn't want. Most dealers try to push you into something they have on their lot. They didn't. CapitolChevrolet got me just what I wanted, even if they had to bring it in from out of state. read more

First and foremost, I did not purchase a new Chevy from my visit, but a pre-owned vehicle from the dealership. I saw a listing for a pre-owned Scion xB and gave the internet sales department a call. A salesman named Kevin confirmed the price and details about the vehicle, etc. and I arranged to check it out that evening. The car was parked, prepped (and with even shinier wheel covers than what I saw online!), and ready for a test drive, which I took of course. After a spin around the block, the haggling began. Though not as skilled, practiced, or enthusiastic about the act as my father, I nonetheless gave it shot. There was the expected Q and A, some discussion of my trade-in vehicle, selling points, etc. The biggest delay related to the online price and the sticker price difference, Kevin claimed that what I viewed was not correct, but like a good salesman, acknowledged I was right and the mistake of the dealership. Once it was said and done, and a final price was put on the table, I was satisfied with the offer. I could of driven off that evening but decided to sleep it over as well as confirm everything was good to go with my auto loan provider. Next day I brought my trade-in vehicle, my beloved VW Jetta, signed the papers and bought the car. I was interested in an extended warranty. Chris in finance gave me an overview of coverage I ideally wanted. I was a bit over budget, but Chris actually cut me a deal that matched my loan, avoiding a down payment. He also took his time ensuring he couldn't find better financing, and thankfully, knowing a better deal was unlikely, did not run my credit with potential lenders and risk my credit rating. Furthermore, they help me file for copy of title without giving me any grief about losing it. Overall, I was surprised at how straight up and efficient these guys were. Salesmen still, yes, but there was no pressure and aggression that I dreaded as a possibility. You still have to wheel and deal though, and I have no idea if the new sales department is the same way (the pre-owned/internet sales department apparently goes by units sold, not commission, which might be why). Speak with Kevin and Chris if you can, they were very professional and helpful. read more

My wifes car was towed there 9 days ago. after taking almost a week to diagnose the problem they called today to say that the car was wrecked but it was not their fault as it was an oil recycling truck that backed into it. They are refusing to help in any way possible. Do not do business with this company. Bad to worse. The general manager of the dealership called today and said they will not do anything unless I take this review down. Wrong answer read more

I have been purchasing my cars for many years here, and because of that I use the Capitol Chevy Service Department! I usually always have the same service tech because I like the rapport and trust I develop with them.. For many years it has been Sonya but in the last months since Sonya has moved on up in the company, I have been working with John Cummings! He has taken great care of me and keeps me well informed when I have any situation! Even on a Saturday! A few months ago on a Saturday morning my car began to make a very odd horrible noise. I called and thank goodness John was working! He made sure the tow truck was on the way and by the time we got there he even had a loaner car waiting for us! He was AMAZING! He literally saved our week-end!! John and the others are what keep me coming to Capitol. I live in San Marcos and could easily use our local Chevrolet place but in the few times over the years that I have stopped in for assistance, I have never felt as welcome there or valued! Keep up the great job and make sure John knows how much his customers value him and make your company/service department look GREAT! Doug P read more

There is no other word for it, these people are a menace. I took my Corvette in because the electronic memory module was malfunctioning. I'd had it in to them a couple of months earlier to replace the fuel gauge sensor, which cost an arm and a leg, and shortly thereafter began experiencing problems with other electronic options. Coincidence? In any event, to make a very long story short, I got my car back three weeks later. The electric windows didn't work now, the memory problem was not fixed and while my car was in their garage, one of the employees there ran into it with a jeep and caused almost $2000 worth of damage to the car. I left without getting my car repaired because I was afraid the next thing would be they would pour gasoline over it and burn it down. My sympathies to anyone who staggers into Capitol Chevrolet expecting any maintenance to be done on their car. read more

Ever since i was a small child i have loved american muscle cars, more specifically the Chevrolet Camaro!! I had a short bout of ownership of an 1986 IROZ-Z in high school that was disastrous, and alot of fun. So naturally when the 5th Generation of Camaro's was introduced in 2010 i was smitten. I struggled for a few years to fight back the urge to splurge on an SS model, and even survived a spirited test drive or two. When the 1le package was introduced as an add on for 2013 i knew the wait was over, this was my Camaro!! After alot of research i found that this car was going to be very hard to find, especially in the color i wanted(blue ray metallic). I had to sell my truck before purchacing, but wanted to talk to a dealer to see exactly how hard it was going to be to find. Enter my first experience with capital chevrolet. I walked in with a friend and was greeted by a nice salesman whose name i believe was Evarth(close enough). I asked him if he had any Camaro SS 1le's in stock, he looked back at me puzzled and asked "what is that?" Here we go. After explaining the basics of what the package entailed we sat down and he searched his inventory and nearby dealerships. He asked me a slew of irrevelant questions about the car i was looking for. Including, V6 or v8? automatic or manual? and my personal favorite- coupe or 4 door? I reassured him that the 1le only came in a V8 manual transmission, and that if he could find me a 4 door Camaro i would buy it on the spot because it would be an instant collectors item considering it would have been the first of its kind in the history of the brand. After narrowing his search we found that at that point in time there were only 2 within 100 miles and neither were the color i wanted. So i left thinking that this process may be harder that i thought. Fast forward 3 weeks, my truck was sold and i had cash burning a hole in my pocket- Camaro time! For no other reason than convenience and temporary insanity i headed to back into Capital Chevrolet. This time i was prepared to special order the car if need be. This time i was greeted by a salesman whose name escapes me. This salesman to my amazement was even less informed! To his defense(not the companys) he later admitted to me that he was brand new and had has recieved absolutely 0 product training. After i told him what i wanted he got wide eyed and got a more "experienced" salesman. As he was searching the system i was asked most of the irrivelent questions from before, along with a few new ones. As he was searching, he told me that they had a black one in a few weeks ago and that "the carbon fiber hood on it looked amazing." I knew that it didn't have a carbon fiber hood, but actually had a vinyl wrapped matte black hood, but at this point i didn't want to waste my breath correcting him. To my surprise there was one avalable in houston, and that they could get it in the next day! I started to get excited, the sticker price was a little out of my range but i was ready to make a deal happen. I talked to the sales rep and told him i could buy it today if i could get 2,000 off sticker price. He looked at me with a straight face and said that he couldn't sell it for any less that sticker price. I asked him why he couldn't even budge, and he said that that is what the cars were going for. I told him i couldn't do it and walked away. I was not gonna be the dipshit who bought there car for sticker price. On the way out i asked for the sheet with all the info on the car incase i changed my mind. I got in my car, and called the houston dealership where the car was located. I told the salesman the exact same deal i told capital chevrolet. Before i pulled into my driveway at home i had made a deal. Went and picked up the car the next day! So not all dealerships are incompetent, just this one. The sales manager called me a few days later and left me a message asking if i changed my mind, because he could have the car in in one day. Little did he know i was already driving around in it with a shit eating grin :) Long story short- I have never before dealt with a group of more incompetent people in my life. Blame it on poor product training, blame it on management, or just poor people skills. I will never step foot in this establishment again. Although I might just drive through their parking lot, and lay down down some fat strips in my new Camaro!! read more

PSA: Capital Chevrolet in South Austin should be avoided. Nightmare experience there with their preowned manager. We were too far apart on numbers to make a deal and we asked for our keys, still trying to make a deal they made us ask for our keys four times before they returned it. Although they claim to be military friendly and my husband was in uniform, as he was leaving the parking lot, the manager spat on the back of the vehicle he was driving (I was driving in another vehicle so I saw this, when my husband did not) As I was trying to back out of the parking space another employee pulled a vehicle in the driving lane directly behind me and parked it. I had to tell at him to move his vehicle so I could leave. I would highly recommend avoiding this dealership. read more

Let me just say I was totally not expecting to buy my brand new 2019 Chevy Malibu this past weekend. Johnathan was very helpful and I did not feel the pressure of buying a new car. Johnathan made the process simple and to the point. I feel completely satisfied with my purchase. Thank you Johnathan for getting me into my new car!!! read more

el peor servicio que e recibido, compre un camaro ss y de principio para comprarlo me hablaban cada hora , compre el carro firme y todo , y a las 2 semanas me hablaron otra vez a firmar y en esa vez me vendieron un seguro para el carro y un paquete de tinte aire y más cosas que nunca hicieron me cobraron 1500 por unos plásticos de 10 dólares hablé con el gerente y me dijo que no se podía hacer nada no les recomiendo este lugar y si compran cuídense con los vendedores read more

Their service department sucks, arrive to my 8:30 appointment at 8:10, they told me my vehicle would be ready from 3-4 hours, at 11:30 I call to check the status of my vehicle and they just keep transferring me to a service advisor and then to a manager and then to someone else, finally they told me that the vehicle should be ready by 2pm so I go there and arrive 1pm (I didn't have a ride for later so I went at that time) waited until 2:15 and ask for my vehicle, they told me it wasn't ready, so I waited a little longer and nop not ready, finally at 3:45 someone calls my husband (who wasn't at the dealership) they said that they will take a little longer then expect, I ask for a ride home but since I live in Pflugerville that wasn't a option, their communication sucks, they need to value people's time and be honest with the time frames, the service manager was a joke he honestly seem like he didn't care about the inconvenience that I was going through. Finally someone calls my husband again around 4:10 saying that the car was finally ready, so I get the paper work and the nice cashier calls the valet guy and they seem to can't find my vehicle!!!! I'm not laying but it took them 30min to get my car after it was ready and the paper work was done. Seriously what a mess do you guys have in this place. No communication between staff and customer and even between them. My service adviser that I call 2 times never respond to my voice mail, this place is awful if you can take your business somewhere else please do it. read more

So these guys are great before the sale, just like some of the best "fair weather" friends. After they get your money, no surprise I'm sure to many of you reading this, they are the opposite. My wife and I have recent fallen into a bit of a rough spot. We just found out we are pregnant and while this is fantastic news there is already complications that have forced my wife into losing her job. I am picking up extra hours and working late just to be able to barely cover the cost of our car payments and additional insurance. After trying to get in touch with someone here for almost two weeks, we were told there's nothing they could do to help. Just have to tough out the payments. Which is funny because I distinctly recall our salesman saying if we weren't completely satisfied or ran into trouble with making payments to let them know and they would be sure to figure something out. I just guess that was a clever false security tactic to ease our minds before signing the papers. The care after the sale I believe should be just as good as the care they provide leading up to it. Not the case here. Lesson learned. Next time we will be sure to take our business elsewhere and ensure that no one else we know will make the same mistake coming here. Update: So I was reached out to by one of the managers here. She politely discussed what had happened with me. Told me they we sorry for the way things were handled. I made a second trip down here and it was a very different experience than the one I had with these guys over the phone history. The salesperson that assisted me the first time met me at the door to greet me. They had another person work with me on the deal this time since he was with another appointment still. They walked me through every Stephens their manager assured me that the bouncing around of the phone tree and that history would not happen again. All in all this second experience has renewed them in m eyes and I will definitely be returning when the time comes for our next car. Thank you everyone involved! read more

I test drove a Chevy truck. Brought it back and said, no thanks. They said, well we've already let out wholesaler take your trade-in away, it's gone! Since I was on foot, I had to buy something. It turned out to be crap. No more Capitol Chevrolet or GM products for me. read more

I love my car, but i will never buy a chevy ever again if it means i have to keep dealing with these jerks. i have not had one good experience here! After driving across the country in my move to Austin, i took my car here to get an oil change and a basic check-up. even after scheduling my service two days in advance, i pulled up and they had no record of my appointment. i should have taken that as a sign and just saved the hassle and went somewhere else. after a long couple of HOURS my car was finally completed. i asked them about getting a new key fob (since mines completely wonky) and they simply told me they'd have to check to see if they had any in stock. they didn't bother checking, just told me thats what they'd need to do. so i asked them to check and the service specialist sighed and walked off, came back 20 minutes later and told me they had it but i'd have to schedule an appointment for them to program it. wtf? my car hadn't even been released back to me and they couldn't round up someone to program it? i know it doesn't take long because i watched the guy do it when i bought the car! A month or two later it was time to get my brakes replaced. once again i made an appointment 2 days ahead. this time i called, since the online system didn't work for me last time (and might i add the lady who i made my appointment with was not friendly either), yet still when i pulled up the day of, they had no idea who i was or why i was there. after speaking with my service specialist, david, he told me since i was the first person in that day that my car would get right in and he'd call me in about 20 minutes with info and an estimate. an hour went by before i called, the lady told me my specialist was busy and he'd call me back in a few minutes. another hour went by before i called again and got told he was busy, so i told her i would wait (which she was not happy with). literally, like, a minute went by and he got on the phone and fed me some line about how he had the wrong number for me (nevermind the fact that they should have my info on file from last time). he tells me whats up and gives me an estimate, i ask him how long it would take and he says no longer than 2 hours, which is good because i had to work that afternoon. so i tell him to go for it, 2 and a half hours go by and i call and guess what?! hes busy!! so i wait another 15 minutes and call back and she transfers me to the wrong guy! so i call back, get his direct line and call him, to find out that they're not even 1/4 of the way through! by this time its like noon (i work at 130) and i was fully irritated and over letting them touch my car, so i told him to finish the set they were on and then they were done. he argued with me and i had to continuously tell him that i no longer authorized them to replace the rear brakes. finally he told me they'd be finished in less then 30 minutes and he'd call me when i could pick it up. it might have been a little rude, but i definitely asked him if he was sure he was going to call, because so far he hadn't called when he said he would. he assured me he would. i didn't take any chances, though. i went ahead and made my way back to the dealership to wait in person for him. before i got there, though, i called to find out if it was done and, once again, he was busy. so i walked in to wait, i look over, and my specialist is sitting in his office texting! i almost lost it! i went on a rampage, demanded my car back and vowed to never go back! unfortunately a few months later i had to call in regards to a recall that my car might have been included on. A lady named georgia answered, i told her my name and that my car might be involved in a recall and i wanted to find out, and in the middle of my sentence she transferred me without saying a word! next thing i know i'm talking to a ringing phone! after getting the info i needed i called back to talk to her manager and she argued with me and told me i was breaking up even though i was calling from my work phone. i call shenanigans! i finally got her to transfer me to her manager and her manager proceeded to make excuses and said, "maybe shes having a bad monday. we're not in the business of running off customers." i told her it was too late and she'd better listen to the recording of my conversation with her and take care of the situation before they run off more customers. thats a lot to say, i know. but now you understand the fullness of their awful customer service skills! they've completely ruined chevrolet for me. places like this should not be in business. read more

Watch out for the thieving service department! Upon purchasing our brand new Tahoe they couldn't find the second set of keys. I was told to return and they would program another one. That it would only take 30 minutes to program. I was there for over 4 hours! Unbeknownst to me my husband had left his wallet in the car and several hundred dollar bills had been stolen out of it. Our nice sales guy was put in the middle instead of management calling me themselves. I had to demand a call from a manger and once Richard Ruiz called I was told he trusted his guys and would give us $150, but wanted to make it clear that the $150 wasn't because they are admitting the money was stolen by them. We will now be out of pocket more money getting services included with our purchase now done else where because they can't be trusted! read more

I have came to leave a 5 star review, after being helped and getting my first truck through Chevy. They are very professional and make sure you leave happy!! Jake edmundson is an awesome sales guy, and monty was VERY helpful with getting me through with on-star and showed me everything about my truck, Lorenzo is very professional. I am glad I've came across Chevy and the people who helped me get my truck, thank you Chevy! read more

I wished I would had read all the reviews before I went to this dealership. Worst vehicle shopping ever. I was also pre approved through my bank. I was supposed to have some member perks and that they would work with me and give me a good price. The car I wanted wasn't there anymore. I found another one I liked and they would not work with me on the price. The salesperson told me to call the bank and get more money for my loan. Then they kept pressuring me to buy something I didn't want and "wait for our manager to see if we can get you in something today." If they would have worked harder to get the price down on the car I wanted,I would have possibly purchased. There were 3 more people that came out and pressure,pressure,pressure!! I felt like a deer being attacked by coyotes. My husband pulled up and told me to get in the car and we left. I agree with the others that have been here. I have also contacted my bank to let them know they are horrible!! read more

Great service from Ron Favis and Chris Gonzales at Capital Chevrolet. Ron went above and beyond in working with me to ensure I got the truck I wanted. Chris spent the time with me to show me all the features and capabilities of my new vehicle. read more

Sergio and Able, in the service department, did a great job and was very accommodating.

I recently purchased a 2016 Chevrolet Corvette from Capitol Chevrolet in Austin, Texas. As I myself am a small business owner, I am generally hesitant to comment on customer service as there is often more than meets the eye as it relates to a particular consumer interaction. However, in this instance I feel that my experience absolutely warrants discussion. What should have been an enjoyable experience turned into an objectively disappointing and lackluster performance on behalf of the Capitol staff. I began my purchasing process online and after being put in contact with salesman Rodrigo Liques we agreed to a purchase price for the Corvette as well as a trade in value for my other vehicle. Additionally, I completed all the necessary paperwork for financing via Capitol's website and received requisite approval. I provided a holding deposit and received assurance from Rodrigo that my vehicle would be ready to pick up the following day and that the extent of my activities would be to drop off my current vehicle, sign paperwork, and leave with the keys. As I live in Dallas, I took time off of work to make the 3.5 hour drive to Austin. * 10:00 a.m.​Text to Rodrigo to ensure that all requisite information had been provided and that the Corvette I had purchased was ready for pick up. Rodrigo responded that everything was in order. 11:30 a.m.​Text to Rodrigo to inform him I was leaving Dallas and would arrive in approximately 3.5 hours. Rodrigo responded that my vehicle was being washed and was otherwise ready for pick up. *2:45 p.m. I arrive at Capitol Chevrolet to see my car being driven toward the service center. Rodrigo met me at the sales area. The first of paperwork quoted a sales price of almost $1,000 more than the agreed upon price. After the perfunctory "talk with my manager" charade Rodrigo was able to provide paperwork quoting the previously agreed upon price. Additionally, I was then required to provide substantially the same information that I had submitted via the website on the prior evening. It was apparent that Rodrigo had not deemed it necessary to review the information that I had previously submitted. * 3:05 p.m. Rodrigo informed me that my car had not been pulled that morning and that the inspection would take at least an additional 45 minutes. Though visibly annoyed, some acceptance of responsibility could have mitigated the inconvenience. Instead, Rodrigo attempted to shift the blame to other Capitol employees and offered the meager alternative of allowing me to sit in another Corvette while he demonstrated the features. * 3:30 p.m. I was called into the finance office only to be informed that Rodrigo had previously incorrectly submitted my paperwork thus leading to the extensive delay in beginning to sign the paperwork. In the course of the finance process Rodrigo had neglected to obtain the requisite financial information concerning my trade-in vehicle and had failed to contact the necessary parties in order to obtain such information. * 3:40 p.m. After Rodrigo's continued failure to obtain the necessary information, the finance manager elected to complete the financial paperwork using an estimate, thus requiring me to use an inflated number on my trade-in such that I now must wait for the lien holder to mail me a check reflecting the difference in the estimated and actual values. *5:15 p.m. The debacle with the financing and associated paperwork is completed. My new vehicle is finally ready, about 2.5 hours after my arrival. What by all accounts should have been a stress-free and enjoyable experience devolved into an exhibition in unprofessionalism. I made extensive efforts to locate and obtain a performance vehicle for which the associated customer service experience should be roughly on par, as I have experienced with prior purchases of similar caliber. Instead, I encountered the worst display of customer service that I have ever been exposed to. In the future I will not purchase a vehicle from Capitol Chevrolet or any of its affiliates nor would I recommend same to my peers. read more

Derek Evan treated us like gold! He worked with my girlfriend for 6 hours .... She could only afford so much since she was paying cash. She had a firm budget and he made this cash deal happen. True professional and gentleman. read more

I received an email stating "Capitol Chevrolet - 22744 is offering you $23,400 for your car". I then received an email from their Internet Sales Director Steven Cueves which stated "After a quick market analysis we have determined your vehicle is ranked in the top 3 sought after by used car consumers in this market area. That being said, I would like to set up a time for a quick 15 minute appraisal and make you an aggressive cash offer." I emailed Steven and advised I had a $25000 offer from another dealer. If he could beat it I would be interested. He stated he needed to see the car. I drove from near Pflugerville to their location in South Austin. Steven handed me off to another person who requested I drive to the used car building. I drove over, and the car was inspected. I was immediately offered $21000. I advised of the email offering me a minimum of $23,400, and my conversation with Steven to beat my current $25000 offer. I was told their price reflected "market conditions". These idiots must think I don't do my research. KBB said trade value for my car was $24500. I looked up retail prices, and there were 3 dealers in the area selling the same exact car for $26500. I am not going to just hand them $5500 in profit. I asked for a manager and stated my case, and the fact they had wasted my time. The manager offered to put some gas in my car! How insulting! Do they really think $20 in gas will compensate for 3 hours lost time battling traffic and the wear and tear on my car? Looking at the previous reviews, this appears to be a common practice. I suggest you avoid this place. I know I will from this day forward. read more

Took my truck in for an oil change. I had a 44.95 coupon. When I received my invoice I was charged a " Shop charge for repair order" on top of my coupon. When I asked the manager about it he said oh this is for rags and tools and such. What a bunch of bull! Review your invoice, they RIP you off! They lost my service business. read more

My husband and I purchased a truck here over the weekend. Our sales guy Eddie was pretty great, the purchasing process - not so much. They are extremely busy. It was a 3+ hour wait just to sign the paperwork after we had everything set and they won't let you leave and come back - you go back to the end of the line. The finance guy plays hardball. He's nice enough but I can only take so much of being backed into a corner with an extended warranty. I know I may look young and naive, but this isn't my first rodeo. Needless to say the end of our time there made me uncomfortable, but everything leading up to it was pleasant. read more

Easy and friendly. Dealt with a recall I had on my Silverado and were super professional and thorough. They found a puncture in my tire that I didn't know about. Thankful for the complete overlook of my vehicle read more

Also been over 2 months since I bought the vehicle and still haven't received the plates for it this place is just a mess and have nothing to off I just want to stop having interactions with this place but i can't. After having to go this terrible business a 2nd time for a another temporary plate because I STILL haven't received the permanent plates, they tell they don't know why I haven't received it and that one of their accounting guys look into and that it will be less than 5 mins. Having little patience for this because of everything I've mentioned on this review. I go to tell them I'm not waiting any longer. Who do I find but the guy who lied to us previously about the $400 dollar associated with the smart pay program (see previous reviews for that guy).After having a somewhat hostile interaction with the guy because he says he doesn't know what's going but he'll take care of it. I try to tell him that's not reassuring seeing how someone said the same thing 2 months ago and yet here I am. He crumbles up a paper and says I'm not dealing with this. Then says I know who you are cuz I read the reviews.... WOW....aren't you just speeding over to this place for the privilege of getting to do business with people like this. A lot of good those free oil changes included with the car do me now. I'm afraid of taking my car in for that service now who knows what would happen since I had the audacity to post a negative review. Just in case I haven't made it clear yet. If you value your time, sanity, or if you just want to feel valued as someone spending THOUSANDS of dollars. STAY AWAY from this place for the love of god!! read more

I don't EVER leave reviews, but after our experience buying a used car with them I felt I needed to. Things were great during the car buying besides our sales guy, Nathaniel R. Being an oversharer. He was communicative with reaching out and responding, following, all was fine. The day we went to sign papers it began to get weird. We signed papers despite them being strange about telling us the interest rate they finally did, we got the truck and after we drove off the lot that was it. Despite reaching out to Nathaniel to follow up on a couple things he promised, NO response. Finally after life and pandemic continues I try to reach out again to discuss the ongoing concerns with truck (weird noise AC was making same one we drove off the lot with but were promised could be checked out). I was able to speak with Grace Flores, then Milo Reyna. Both who spoke as though they would be helpful but proved the apple tree Nathaniel came from is the same as theirs. Weeks, literally WEEKS, of calling go by and the run around, leaving messages on voicemails with no name, finally after blowing up their phone on a Friday morning starting at 8:50am I am able to speak with Grace again and she finally gets in the ball to help. Thanks to Alliene in the warranty department for getting our warranty cancelled and quickly. She is about the only one I can say offered excellent customer service. All I have to say is buyer beware. I've purchased 3 other cards before, 2 new and 1 used at other dealerships and NEVER have been treated this way. Will never purchase a car from here again!!! read more

Walk in parts department fail.... I called ahead of time and wanted to special order a part so, I went in person to the parts dept to order the part. The "parts guy" was helping another customer so after waiting for a few minutes (standing) me and my son had a seat. A woman walked up to the counter and this "parts guy" helped the lady before me. To add insult to the situation, when it came time to order the part this guy to me that I was 5 minutes late in getting the part in the morning. And he wanted to charge me 10 dollars more than I could get from internet Chevy dealers. As I said before FAIL! Overpriced and Rude! This will never be a part dept I will go to again. read more