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Capitol Chevrolet

2.3 (642 reviews)
Open 9:00 am - 9:00 pm

Services - Capitol Chevrolet

Auto maintenance

Oil changes

Auto repairs

1 More Service

Routine automotive maintenance

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Recommended Reviews - Capitol Chevrolet

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Reviews With Photos

Estela K.

Mike, Chris and Lisa were very helpful and professional on explaining everything clearly to getting me approved

Moises A.

Capitol Chevrolet advertised a vehicle at a discounted price online with only tax, title, and a $225 doc fee disclosed. But when I requested a buyer's order, they added over $3,100 in non-optional dealer-installed accessories that were never disclosed in the ad -- including $899 paint protection, $299 wheel locks, and other inflated charges. When I pointed this out, they refused to remove the add-ons, despite the fact that I never requested or consented to them. Mandating dealer add-ons and refusing to remove them is illegal under the FTC's CARS Rule (16 CFR Part 463) and the Texas Deceptive Trade Practices Act (DTPA § 17.46). This is a classic bait-and-switch tactic, and I'll be reporting Capitol Chevrolet to both the Federal Trade Commission and the Texas Attorney General's Consumer Protection Division. Don't fall for this -- you have the legal right to decline add-ons and purchase the vehicle at the advertised price. If they do this to you, report it.

Higher/Current Price (even though they haven't and CAN'T SEEM TO SELL??
Kristina D.

*There's a REASON MORE THAN HALF of their reviews are 1 STAR!* This is copied direct from the Google review I submitted last night, and will be added to as needed/warranted/allowed. A Dealership That Doesn't Want to Sell Cars? (Yes, this is just Part 1 / Day 1...) I have never been more baffled by a dealership's inability -- or refusal -- to complete a sale with a documented, ready-to-buy customer. I'm a repeat Capitol Chevrolet customer (previously purchased my 2020 Tahoe here). I came back fully intending to give them my business again for a 2025 Blazer EV RS that's been sitting on their lot for weeks, I believe even MONTHS! The vehicle was discounted even more than previously (likely due to it being the last RS and inability to sell) on their website, June 22, 2025 at $46,480 (see attached screenshot). I had begun my inquiry almost a week prior on that specific vehicle, provided full trade info (including payoff, mileage, photos), and asked for a clean, structured quote. I was told a "corrected number" was being worked on. Then... nothing. Fast forward: No quote. No breakdown. No follow-through. Just silence and excuses. When I finally got a quote -- it was vague, now included $1,913 in dealer add-ons I never authorized, a placeholder trade value not based on any real appraisal, and no breakdown of my clearly eligible incentives (GM College, Costco, Non-GM Owner, Federal Tax Credit, etc.). When I questioned the lack of acknowledgment for the $11,000 discount that was advertised and screen captured, I was told, "They do not do old advertisement that we no longer are running." Really? This price was live WHILE I was actively waiting on a quote that never came. So whose fault is that? Mine... or Capitol's? Even worse -- the vehicle is STILL on the lot right now, but the price has since crept back up (screenshot #2 shows the new $48,480 listing as of today). Why reduce the discount, fail to engage a serious buyer, and still hold inventory that could have been sold -- twice over? The communication from sales staff has been dismissive, inaccurate, and unprofessional. Management has yet to directly engage despite numerous escalations -- and the General Manager email I was given by staff literally bounced back as "undeliverable." You can't make this up. I'm prepared to post an update each day until Capitol Chevrolet leadership decides whether they care more about moving inventory... or ignoring customers. I've done everything possible to give them the benefit of the doubt. But this dealership has not earned another dime of my time or trust-- not without serious correction. To be continued...

Worst customer service and terrible communication. Talked with Juany to buy 2 cars and worked on this deal all day giving them everything they requested while I was at work to purchase 2 cars just for them to sell it because I wasn't there in person even though I worked on this deal all day. Was told just because I want there in person and someone else does, doesn't matter what I was working on they'd rather give it to them. I'll be making our vehicle purchases elsewhere with respect.

2020 GMC Sierra Duramax 3.0 Texas Edition- That apparently needs a whole new engine.

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12 years ago

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17 years ago

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18 years ago

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7 years ago

Sergio and Able, in the service department, did a great job and was very accommodating.

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10 years ago

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13 years ago

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Page 12 of 17

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Review Highlights - Capitol Chevrolet

If you like dealing with a mid size family run dealership you will love your car buying experience at Capitol.

Mentioned in 17 reviews

Read more highlights

CarMax

CarMax

2.8
(245 reviews)

I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

South Point Hyundai

South Point Hyundai

2.5
(495 reviews)

JD in parts is the absolute best, she always seems to find me the parts for me that I need every…read moretime without any doubt. I trust her completely and she goes out of her way to find all the parts I need, so thank you very much JD.

I had a very disappointing experience with the service department at South Point Hyundai, largely…read morebecause of how my concerns were handled. Before bringing my vehicle in for service, I called the dealership to ask about transportation. I was told that a courtesy shuttle was offered to take customers to and from the dealership while their vehicle was being serviced. Based on that information, I scheduled my service appointment expecting transportation to be available. When I dropped off my vehicle around 7:00AM, my service advisor, Hailey, informed me that a courtesy shuttle might not be available to bring me back to the dealership after my service was complete. I acknowledged that at the time. Later, when my vehicle was ready, I called and asked if a shuttle could be arranged. Hailey told me there were no guarantees but that she would try. I also asked whether I would be reimbursed if I had to take an Uber, and I was told there would be no reimbursement and that I would need to take my reimbursement concerns to Hyundai corporate. After waiting approximately 30 minutes without receiving an update, I called the dealership again. The employee who answered informed me that no shuttle request was on file. Thankfully, they immediately arranged transportation for me, which I appreciated. Unfortunately, when I arrived at the dealership, the situation became even more frustrating. Rather than acknowledging the communication breakdown or focusing on a resolution, I felt the conversation became argumentative. I asked to speak with a manager, and my mother joined the conversation by phone while the manager helped address the situation. Even then, I did not feel my concerns were taken seriously or that any responsibility was acknowledged. I understand that courtesy shuttle availability can be limited and that transportation cannot always be guaranteed. My disappointment is not about the lack of a shuttle itself--it's about being told beforehand that the dealership offered shuttle service, the apparent failure to submit my transportation request, the lack of communication after I called, and the way my concerns were handled afterward. Customer service is measured not only by whether problems occur, but by how they are resolved. Unfortunately, this experience fell well below my expectations, and I hope the dealership takes steps to improve communication, follow-through, and accountability for future customers.

South Point Dodge Chrysler Jeep Ram

South Point Dodge Chrysler Jeep Ram

1.9
(446 reviews)

Got my car serviced flywheel issues and they were very communicative they were amazingread more

Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

BMW of South Austin

BMW of South Austin

3.9
(225 reviews)

I recently purchased a M340i from Geo with BMW of South Austin, the shopping experience was…read moreamazing. He helped me stay in my price range but still get me into a car that I am in love with. During the test drive he was very knowledgeable about the car. when it came down to trading in my GR 86 in he explained the entire process to me, as he could definitely see it was very hard for me to sell my baby. As I went into Finance with Ryan he helped in any way he could with getting the car into a payment I was happy with but still making the process quick (not rushed). Telling me serval different options and giving me advice, as I am pretty young to be buying a higher end car. The BMW Genius Lazarus also was very knowledgeable about the car, seeming just as excited as I was. The dealership itself was very peaceful and clean. Overall I I am very pleased with my experience, and will be going back to Geo for any future purchases.

I have been coming to BMW of South Austin for four years now. I have never had anything but a…read morefantastic experience! The teams are friendly, helpful and detail oriented. I have brought my car in for service, detailing, new leasing and a number of other things and have always gotten the help I needed. Calvin specifically has been an amazing advisor. The dealership itself is also very big and nice. Great place to get work done or just relax while waiting for my car. Highly recommend this location!

AutoZone

AutoZone

3.8
(82 reviews)

After leaving one AutoZone, I stopped at the one at 2602 S Congress and I wished I would have kept…read moredriving. Max, I'm pretty sure that was cashier's name, ran a test and told me that my oxygen sensor was bad. He states he knows a mobile mechanic, Edgar, and he doesn't speak English; he gets to shop in less than 5 minutes. Max asks me to move my car to the side; he stated the store manager is cool but the general manager has a problem with people working on cars in front of shop. After part is "installed," Edgar puts numerous bolts in a garbage pail and drives off. My car gave out shortly after starting it; call AAA. I went into store to ask for name and numbers of sales associate and mobile mechanic. Wrong numbers were given; not surprised.. Before car was towed back to San Antonio, the tow truck driver looks where oxygen sensor is and tells me nothing is there. Yesterday, car was towed again and I asked the guy if he wouldn't mind telling me where a part was; he said no and also told me oxygen sensor was not there. AutoZone, in the Windsor Park, area did an excellent job of assessing and did not try to take advantage of a disabled individual. The same can't be said about the location at 2602 S Congress. AutoZone, sales associates like the ones who worked Sunday afternoon, are not a professional look on your company and will have customers going elsewhere.

What lifesavers, shout out Max for helping me with my battery vent. When the plug didn't fit on my…read morenew battery this guy took an hour of his time to brainstorm with me and eventually we (he) figured it out. Without this dude I would have missed my job interview For real, best customer service I've ever gotten!

Capitol Chevrolet - autorepair - Updated July 2026

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