Working with a company and representatives who are knowledgeable, helpful, And take their time with you is one of the most important parts when it comes to big changes to one's home. Recently I had the opportunity to discuss upgrades to my two fireplaces with Mary Rollins from CAPO. her attention to detail and patients in helping me understand the entire process has given me great confidence in this company and I will be moving forward with them as the project progresses. Good customer service is invaluable! read more

Customer service by couple of members is absolutely horrendous. I would say know your product and get all the technical details for the product from different people. Person who sold us the fireplace knew only the outside part and None of the Techinician details were disclosed. The person who sold us the fireplace also messed up the financial transaction. But couple of others from same company were super nice and were able to fix it. read more

Please communicate with my legal counsel regarding all further resolution options. Keep me copied on all correspondence. I have been ignored now from your San Diego branch for several months . I have sent several requests to get my garage doors and fireplaces completed installed safely . No attempt has been made by your company to resolve these issues . Both my counsel and I have sent multiple messages that have been ignored by your company . I was forced to engage legal counsel to put your company on notice to resolve the problems at my house . To begin with your sales person sold and ordered four custom garage doors without sending someone to do site measurements and verifications . When the doors did arrive two of them were the wrong sizes and had to be reordered and made again causing me major delays and expenses. Thereafter I have had unsafe equipment installed in both my garage doors and I have been left with incomplete unsafe fireplace installation due to your employees breaking the glass of the largest Fireplace and damaging my marble hearth . Currently my family can get burned due to the exposed glass that can burn the skin on touch . I have received substandard care and services . I have attempted on multiple occasions to email , call and text your Manager Lauren Perry to get things resolved . Your company is extremely eager to sell and collect money but lacks the customer service and professional services need to complete the work properly and safely, I was expecting to get a call from the owner or a supervising regional manager that could resolve my situation. I'm shocked that you are sending me bills on defective incomplete equipment and services . Currently you have legal liability on the unsafe work at my residence. I have had to hire a professional garage door company to remove and replace all the incorrect equipment Capo installed in my house . Your company used wrong motors and springs that were not properly rated for the weight of the garage doors and constantly caused malfunction. Creating major safety issues for my children . I had two separate garage door companies inspect and verified that your company used the wrong equipment causing the problems . I have their inspection reports available that I shared with Lauren Perry as well as my counsel. I have your employees on Video camera unwrapping the largest ORTAL fireplace and stating that it's broken and that they will still install it and no one will know . After they attempted to install it they dropped it and broke the glass in a million pieces . The general contractor was on site and I also I have this on video. I than was notified by your manager Lauren Perry that the replacement glass would be ordered and installed on April 4th . No one showed up on April 4Th to do this installation . No one has responded or come to install the glass and when I call your store they do not communicate. I am still willing to get this resolved as long as I am compensated for all the damages and costs I have incurred regarding the garage doors and if the final Firplace glass is installed without further damage to my house . 1 outer glass of the largest FP delivered and installed 2 cover the costs to the hearth professionally repaired from the damage caused by your installers 3 cover the costs of the garage door equipment that was replaced 4 cover the costs related to the delays of the garage doors that had to be remade due to your company not doing proper site verification 5 cover the costs of my legal counsel read more

8/21/2022 Would give them a ZERO if possible... so sorry I didn't do my homework and read all these terrible reviews prior to signing up with this company... the $4500 custom chimney shroud for our home remodel looks like it was made in a beginner high school welding class... it didn't fit and was 2 months over the promised time. When asked to repair, they made the flashing fit better but now the shroud is hanging and oversized. The whole thing now has to be rebuilt... another 4-6weeks. In the meantime, as the roofing paper has been exposed for over 3 months, it needs to be replaced at a cost of $900 and Capo declined any of the cost or responsibility.... the most unprofessional, dishonest charlatans... AVOID AT ALL COST.. of the entire remodel we loved our contractor and all his subs.... EXCEPT CAPO FIRESIDE!! Run AWAY!!! read more

Capo Fireside- San Diego - Amateur craftsmanship and overall poor quality! C'mon.... - Fireplace Services Near Me - San Diego, California

Awful, bordering on absurd. The staff were rude and condescending to me from the moment I walked in. Mary and her female colleague repeatedly laughed at the choice of fireplaces my family have selected for our home (shocking and stupid behavior from salespeople) and they scoffed at me several times as I communicated some routine dimensional information to them which was provided to me by our architect and builder. I asked earnestly why they were laughing and they told me the laughing was because they could tell just by looking at me what products I would be ordering (!), and that our fireplace dimensions weren't even available. They went on to say that my architect and builder did not know what they were doing (it turned out that after they looked more carefully the dimensions and specs I provided were correct). I was extremely angry however I kept my cool, asked my questions, viewed the products and left. I have no idea why I received such awful treatment. Im a humble person just seeking information for my family home. I will not be giving anyone in this location my business. read more

Thank Goodness I listened to a personal review from a high end builder and went with these guys. I have had numerous companies flake or not know how to fix my high end heatilator but Gary (the technician) and Allan the man here to help make it happen not only fixed the issue.... they over delivered. Literally I want employees like this. Great service, diagnosed it and fixed it. Didnt cut corners, explained to me the issues and stayed later than working hours to finish a job. In this post covid world this company from start to finish was amazing. Thank you Gary and Allan you 2 made your company shine. As a business owner I would hire these guys to represent me. Gary was so professional I thought he owned the company. Both deserve raises. read more

Update to my previous review- I was sooooo happy that I had my fireplace back! Unfortunately, the first night I turned it on there was a loud 'buzz'. I tried to ignore it, turn the TV up higher, put on music, but it was too distracting. Rendered unusable I called Capo to ask them to come back out- and then I called- and called. 2 months later and still no response. I'm not going to give them 1 star as I was able to hire a handyperson and fix the noise, and it was much cheaper than my previous quote. I guess once they get your $ if anything goes south it's your problem. read more

So disappointed with the service provided by Cindy and Michelle. We purchased a Modern Flames and told by Cindy they have NEVER had issues with this fireplace. Within 6 weeks our brand new fireplace stopped working. They danced around the issue and were charging us to replace an item that was broken. They were great while purchasing the item but after the purchase it was terrible and would not recommend this company. It took several months going back and forth. After our last conversation we decided to go directly to the manufacturer of Modern Flames. They resolved our issue within 3 days, Fed-x the part and gave us $100 toward the repair. Thank you Modern Flames! You should be careful on who sells your product. read more

Store has nice stuff but on the expensive side. I ended up purchasing a fireplace door and insert. They came out and measured and roughly 6 weeks later the installer was supposed to install the door but was late and the door didn't fit. They re-measured and then weeks later scheduled for install. Appointment was at 10AM and I asked to see if he could come earlier and they said they would try to. Ultimately, he was 30 minutes late. To top it off? The door did not fit again. Took the day off of work and they still could not deliver. Scott was nice enough but each time I called and asked about the installer being late he said I'd have to talk to scheduling? I thought they were all one team. Ultimately, I spoke to Tim the manager and I decided to cancel my order and get my money back. Tim was very nice and offered to come on Saturday for the install but I cannot live my life around these activities. Not the way to run a business. It was expensive as heck and execution was simply poor. Clean storefront though. IMO seek your fireplace needs elsewhere. Just not the quality I would expect from such an expensive place. I think their other location review says it all by a number of other customers: https://www.yelp.com/biz/capo-fireside-san-juan-capistrano read more

Don't go here! They tried to scam me into buying a whole new fireplace for thousands! I only needed a small repair which I hired a handyman and fixed! They were rude and shady! read more

Better off ordering online! We ended up paying extra to order our Towne and Country fireplace through Capo at the suggestion of our contractor. The entire process was very challenging. Capo rarely returned any calls or messages. Our assigned rep no showed (without any contact or follow up) to the first two scheduled onsite appointments. We finally got the design set and materials ordered and the installation process was equally as bad. The installation team made two attempts to install our fireplace and was never able to get it correctly installed. Like the others on here, wish I would have listened to other reviews and gone elsewhere. Would have been better off to order online, save the money and hire independent installer. read more

I have to say I was weary of using this business based on reviews. However I gave them a shot because they were close to me. Mary and Noe were outstanding. I almost always got ahold of Mary and when I didn't, she returned my calls and emails. Had a slight install issue that was remedied quickly. My new fireplace is awesome. Thanks Mary and Noe. read more

An absolutely horrid operation. Someone should buy out this location or replace management or something. I've dealt with Capo for years and have decided to take my business elsewhere. The scheduling ladies don't seem to have a clue about what they are doing, if you can get them to even answer the phone, and the "division manager" has even less knowledge than the ladies who manage the scheduling. On the occasions where I have felt with Randy it is obvious he doesn't have a clue, and on multiple occasions it has been costly due to his lack of knowledge. One instance in specific was when Randy approved the "heat release" into a TV cabinet, which I didn't know I needed to begin with after meeting with Randy previously, but eventually had to rebuild the wall because their lead tech showed me in the manual how this was not approved and we had to redo the wall with the customer living there. On multiple occasions, installers have showed up to jobs and were sent with the wrong fireplace or equipment. Honestly, this place needs a serious make over. You'd think a division manager would be able to run things more effectively. read more

I haven't even use their service but their company van is driving like a bat out of hell and riding my tail - trying to go 90 on the highway. Get it together and drive safer! read more

If I could give a zero star, I would have. The customer support is the worst I have experienced. No one in this place picks up phones for support and none returns calls. We have a fireplace from these guys that's only a little more than 5 years old, and it is having some gas flow issues. It is extremely hard to get hold of them. read more

It's like pulling teeth to get our job completed. My original email to Mary requesting a quote for 5 chimney shrouds was dated 12/11/17. When we finally got a quote and ordered it was around April 2017. Shrouds arrived in June 2017 with no screens. I asked before I ordered if the openings would be covered with screens and was told yes. Apparently that was a miscommunication and Mary did not realize I was asking about the openings. I figured the default would be with screens anyway to avoid nesting animals, but I guess you have to ask for them. At that point my husband was quoted over the phone $150 a shroud for screens. We said ok even though we did not think we should be charged. I had the email where I verified screens would be included! Today, after demanding to know what's going on with the screens, Mary sent an invoice for $220 a shroud saying sorry she never sent the paperwork in June. Ugh. No thank you! read more

We recently remodeled our home & installed 2 new fireplaces. Our contractor referred us to Jeff at Capo Fireside. We met Jeff in their beautiful Design Center in Miramar, & he helped us get everything figured out for our needs. Jeff then came out to our house & laid everything out to make sure it would all work before taking a deposit. These people are really knowledgeable & detail oriented. Their installers were also very nice & clean. Our fireplaces and surrounds are beautiful & we are very happy with the service we got. read more

I wish I had reviewed the earlier comments from others regarding CAPO Fireside. We put down a 50% deposit and ordered a fireplace screen in mid-Nov. They came out and measured in early Dec and indicated the order would take 3+ weeks. I figured with the holidays it would likely take longer. After not hearing from them by mid-Jan, I called and spoke to Mary R. She indicated that it should have been here by now and she would call the manufacturer and get back with me. After a couple days and no return call, I called back and spoke to Sean. He indicated he didn't have the status info and I would need to check back with them the following week. After getting a little agitated with his response, he indicated he would go look for my file. After returning, he indicated that there was a note in the file saying that our screen was just ordered the day prior. A simple apology for them dropping the ball would have been nice. I now don't trust them with this order and I asked for my money back. I'll now go to someone who hopefully values our business. Buyer beware, stay away from this business. read more

Disappointing - Capo Fireside did a fireplace replacement on my condominium and I was pleased with the work done on that particular project. My first interaction with Capo was with Mary R. in the front office; she was helpful, polite and professional and was a big reason why I selected Capo Fireside for their service. About a year after the fireplace replacement I wanted to enlist the help of Capo Fireside for the fabrication of chimney caps at our condominium complex however this time the result was entirely different. Things started off well but when it came time to try and get the job scheduled and done things went south, after about 3 months that started with one sales rep., who no longer works for Capo, and the hand off to a 2nd sales rep (Jeff Upp) I finally got an e-mailed from Jeff. Jeff often did not return calls, emails and texts. After prodding from the manager Jeff sent me an e-mail that said Capo could not do the work. I spoke to the manager who said the cap fabrication was not within their capacity. It was disappointing it took 3 months to figure out it was a job they could not do but even worse was the lack of response to numerous efforts to reach Jeff. Jeff was never rude and always seemed polite when I could reach him, maybe he just didn't want to give me the bad news but the lack of response is inexcusable. Based off of other reviews from other sites this truly appears to be a hit and miss office with the weakest link being the sale reps. read more