Food quality was great very delicious. I thought customer service amazing. Very kind and welcoming environment.

Amazing food and people!! I keep coming back for the Bobbie!! Thanks for being in the neighborhood

Another delicious grilled Italian sandwich! Food is great, employees are awesome! My pick up order was ready when I arrived and as always I was greeted as soon as I walked in! So glad to have this shop so near where I live! read more

Capriotti's is hands‑down the best hot sandwich spot in town. They never skimp on ingredients, every sandwich is packed, flavorful, and consistently amazing. They're so popular that it can get busy, but it's always worth the wait. If you want to skip the line, ordering online for pickup is the way to go. I've been here many times and it's awesome every single visit. The staff is family‑friendly, they take great care of their customers, and you can tell they take pride in what they do. If I could give them 10 stars, I absolutely would. We love their sandwiches and we'll keep coming back for more! My favorites are the Philly cheese steak options especially the wagyu French dip one! If you've never been here, you're missing out! read more

Been wanting to try this sandwhich shop. They had a deal going on, so came in. I got the classic. It was okay. Not bad but not great. Not sure what it was. Maybe the bread. It was a bit tough. read more

It was noon, and I was impressed by the number of staff who were behind the counter, furiously making sandwiches like a well-oiled machine. We were immediately greeted, and then came the tough part--making a decision. It was a tough choice: the Bobbie or the American Waygu Sub. We ended up with the Waygu Classic--- filled with some really tasty (and tender) steak, turkey (a little dry), bacon (makes everything better), and provolone instead of the usual American cheese most places use. They added some onions, lettuce, fresh tomatoes that were actually ripe, and (per our request) dressed it with oil and vinegar instead of mayo. It was filling and delicious. The place is small (probably fewer than 12 tables) and they were busy, so we appreciated the quick service. We got a quality lunch for a reasonable price. read more

Capriotti's Sandwich Shop - Great sandwich! - Sandwiches Near Me - Phoenix, Arizona

Service is EXTREMELY SLOW! I ordered a medium standard cheesesteak on the mobile app forty 40 minutes ago and when I arrived it wasn't even on the grill yet! I think this location needs an overhaul on customer service! I suggest they train with our local Jersey Mikes which is fabulous! read more

Spent $56 on two combos. Had to wait an extremely long time for them to forget my au jus anyways so I had to turn around in rush hour and grab it. & they give u the smallest amount of au jus ever it's an embarrassment. All their cups and lids and straws are very cheaply made which is weird because they charge premium prices. The food was mid for price. Was a let down. read more

In the differences between sandwich shops, this one rates great! A very warm greeting when entering and I love how they scream out "thanks for the tip". Everything is fresh and I had a cheesesteak which was excellent. I added bacon because why not? Bacon makes everything better. My husband got the chicken cheesesteak and said it was "really Good". That's a top notch review for him. They just opened recently so I am sure they are working out the kinks and it took awhile for our sandwiches to be made but it was worth it. Warm staff, great quality product and when it comes to enough meat I'm glad they don't scrimp like other places. This will become a favorite for us I'm sure. read more

Capriotti's Sandwich Shop - Cheesesteak and I added bacon - Sandwiches Near Me - Phoenix, Arizona

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I was, frankly, disappointed. Here is why: The cheese steak flavor was- in my opinion- not good at all. It had a weird flavor, unlike any cheesesteak Ive ever had. Kind of a strange, sweet flavor with a very odd, cleaning-fluid aftertaste. I don't know if it's the meat or some condiment but it was terrible. Like bordering inedible. Worst cheesesteak I've ever ordered, bar none. Besides the awful sandwich, is the fact that it's really expensive. I know that we are in an era of rising food costs and all restaurants have gotten really expensive, but this was ridiculous for a sandwich. Second of all they only offer you bagged potato chips as a side. Which is OK for a sandwich shop, but if you're going to do that then you need to stock at least the basic chips. All I wanted was plain potato chips and they didn't even have that. all they had was Doritos and the other ones nobody wants like Barbeque. Just get some darned normal chips. And last is the service. They have this weird custom where, if you click the little "tip" button, the guy taking your order screams to the entire restaurant, "tip money!" In my mind, it's the most demeaning and ugly practice I have ever seen in a restaurant. And I've worked in restaurants a long time. It's almost like they're begging, and when you throw them a quarter they all scream like Soviet prisoners in 1949. It's terrible. I noticed some commenters that think it's cute. I think it's ugly and unnecessary and crass. I don't know if it's designed to make people who don't tip feel bad? but when you're charging $20 for a sandwich, it's not my responsibility to tip your workers on top of it. But that's a conversation for another place. All in all a definite no-go for me. Bad food, no chips, weird tip policy. Took forever. Lots of workers milling around but 25 minutes to get a sandwich. I don't understand the great reviews and I don't understand the line of people waiting to eat this. To me it was overpriced corporate junk. read more

Lunch time was as expected. I counted at least 8 people working the kitchen and counters. There are 6 or 7 tables for inside seating. Hubby had cheesesteak and I had Capastrami. For $45 we got 2 bottled drinks and a small and medium sandwich. Hubby loved the cheesesteak with peppers added. My capastrami was fair. I couldn't find the cheese or dressing. The slaw was bland. I would have loved to love this place. I will come back and try the cheesesteak next time. read more

Capriotti's Sandwich Shop - 8" and 10" - Sandwiches Near Me - Phoenix, Arizona

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Sandwiches are made with fresh bread, and always packed with lots of ingredients. Good sizes and typical prices for today. Service is good.

If there was a negative star review, this would get it. Can't review the food since never got it after a 30 minute wait. I ordered in their app for dine in ASAP and apparently they had no clue the order came in and who it was for. WHAT A JOKE! Only thing more distressing was the time it took with two managers to refund my order. Buyer beware. read more

The food is done well and the staff is always friendly and kind. Not a lot of seating but enough at lunch time. read more

Capriotti's Sandwich Shop - Grilled Italian and fries - Sandwiches Near Me - Phoenix, Arizona

Not going back. Ordered twice from the app and had to wait over 45 min each time after our scheduled pick up time in the restaurant for our food. Seems like there's no management running things in the evening. We saw customers ordering the same thing as our online order and getting their food before us. One worker was throwing F bombs because it was busy and he clearly can't work under pressure. Tried it twice and don't think we will try again. Will stick with Jersey Mikes for Philly cheesesteaks. read more

Let me start by saying this food is absolutely amazing. The customer service provided by Anthony, was above and beyond anything in the area. I ordered food for delivery, and after waiting, I called the store and found out it was for pickup! I was unable to pick it up and he jumped in his car and brought it to me. My husband and I have been general managers for restaurants for years, and we recognize greatness when we see it. Thank you for bringing this amazing concept to our neighborhood read more

Shoutout to Brooke at Capriotti's! She was so kind and patient, making sure everything was handled perfectly. It's clear she's a hard worker who genuinely cares about the customers. Highly recommend stopping by when she's working! read more

The sandwiches are excellent but they are SLOW-I have been in three times, and two times it took an hour to get my food with only ten-fifteen people in front of me (these are cheesesteaks-they do not take long). Yesterday, I was in line with three parties in front of me and the person behind the counter was taking forever just to take the first order, so I gave up. Even in AZ, there are too many other places to get a cheesesteak that do not take this long. read more

Canceled my order for delivery after waiting over an hour. Nobody answers the phone.

Service was great sandwich was great. Miracle was fantastic. Thank you.Glad I stepped outside the box will be back

Capriotti's has been one of my favorite sandwich shops for decades, and this new location absolutely lives up to the brand. The quality is exactly what you expect -- fresh bread, generous portions, and sandwiches made with real care instead of being rushed. Consistency like that is hard to find, but Capriotti's still does it right. The owner and staff are friendly and professional, and the shop feels well-run from the moment you walk in. Great food, great service, and a strong addition to the area. cIf you already enjoy Capriotti's, this location won't disappoint. If you're new to it, it's a great place to start. read more

2nd visit. They need to get it together. Ordered and was quoted 20 minutes so I ran an errand and came back, no problem. Waited an extra 30 minutes, 50 total for my order only to arrive home with one of my sandwiches being the wrong sandwich. I heard someone with the same name order while I waited after I came back and double checked to clarify my bag had a chicken bacon ranch and a Capistrami. Got home to a chicken bacon ranch and a meatball. Tried to call back to resolve but they didnt answer the phone. The sandwiches are pretty good, the service is in shambles. I ate the meatball rather waste another hour, 3.5 meatballs on a medium sandwich and an insane amount of sauce. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Phoenix, Arizona

The sandwiches are very good. Their medium size sandwich are what others call large. The Italian and meatball sandwich are spot on.

We have eaten here or should I say tried to get sandwiches from here. First time the food was great it was an hour wait but I thought it was due to them just opening, I went ahead and join their rewards program and following on social media. The sandwiches were really good and even the fries were a large portion. We tried to order food for Mother's Day since it was buy one get one half off. I tried the online ordering, and it kept giving an error message about the order not being right & check the order amount. I spent 10 mins trying to get it to work before giving up. If you are going to have online and rewards including a free sub with first order (I did not even attempt this one) have the site work correctly. Now reading other reviews I have a feeling this location on Happy Valley will not last long if things keep going the way they are . read more

We ordered ahead of time and were told to come in 19 minutes only to arrive and we waited 90 minutes!!! We completely understand if they were understaffed but give us a heads up so we don't waste our time and let us cancel our order. Will not return. read more

Waited 20 minutes for a cold sub after they told me it would be 20 minutes for a hot one. Jersey mikes has them beat . Excellent customer service besides the wait. read more

I've given this particular location, several opportunities, but every time it's let me down with very long wait times for a sandwich, even when ordering on the mobile app the order is never ready when they say it will be. My last order a short female employee with a short shirt and an exposed larger belly was rubbing on the sandwich prep station as I watched, which was not fun to witness. The sandwiches, although expensive are usually fairly good but having to wait well pass the promised ready time really ruins it for me read more

Not bad as it's just opened. The Capistrami was excellent but the turkey sub was lacking as the turkey was dry and flavorless. Will return to try other stuff read more

Slow slow SLOW!! Waited 30 minutes for one sandwich when it was not busy. Only two orders in front of me.

They have a few kinks to work out but I love the new sandwich shop in the neighborhood.

I think they went synthetic on their meat or something. Not only did it take twenty two minutes to get my order.I think I was right in between shifts because I seen the guy there.Trade a sandwich for some sushi next door but not the same sandwich like when they opened.it was like shredded or something weird im calling shenanigans I tell you not sliced pastrami and steak is pulverized. Very saddening read more

Always great service and food. Friendly owners & staff. Location is very clean. Love that they opened on this side of town

The hot Italian sandwich was over the top. They didn't skimp on the goodies in the sandwich...Lots of meat on the beef sandwich too. I'm a salad girl, will have to give them a try too. Maybe a little wait as this place is busy during lunch and dinner. So glad to have it as an option in the neighborhood! read more

We have been there twice, once for lunch and once for dinner. The food is amazing! Hot Bobbie, Capistrami, Cheese steak and French Dip. The fries are also really good and the sandwiches are very generous portions! We took home leftovers. The service was very friendly and professional. The wait was not too long and it was very clean! I highly recommend this sandwich shop. read more

The owners and staff are so friendly and professional. I've ordered a few different sandwiches at this location (usually a hot Italian) and it's always delicious. The store is very clean and I love how they all say thank you when you leave a tip. Definitely will be a regular stop on my way home. :) read more

We love Capriottis but this location def needs some serious improvement. Waited over 30 mins for 2 small sandwiches to go. (A hot Bobbi and cheesesteak) watched 5 people behind the counter question every sandwich, and how to make it, yet moving slower than I've ever seen. While standing around waiting forever, we watched people who came in after us get their sandwiches and leave before us because the cold ones are apparently faster to make them the hot ones . There's no logical order because the guy making the hot sandwich just stopped to make the cold sandwiches. Someone came in to get a pick up order and we watched the girl stop making hot sandwiches come over with her gloved hands and handle bags, cups, other sandwiches and such and put her order together to go then go back to the grill and grab the bread and start making more sandwiches without changing her gloves. Even other customers commented about how long everything was taking. Then to get home to find the order wrong, items like peppers and cheese missing from sandwiches. Any other location I've been to has much more hardy sandwiches. These things were sparse for the price they're charging. I've never had a sandwich from there be so thin, lack meat and be so dry. Definitely not the Capriotti's I'm used to. Very disappointed read more

Tried the wagyu steak sandwich. It took 20min for the sandwich to come out. The guy tells me they are still working on the fries and will bring them out. The sandwich wasn't horrible, but not much meat or flavor compared to other places. After 30min I asked again about my fries. The 6 people behind the counter all looked confused, but confirmed it was on the order and said they would make another order (the fry bin was empty). I just walked out. If you can't make fries in 30min, I'm not waiting another 5 or more for you to try again. Not worth trying this place again read more

Was so excited to have a location open up in our neighborhood. Went on opening day expecting typical opening day restaurant chaos, however operations were already running smoothly, staff was professional, courteous, and helpful. Food was delicious as always. Welcome to the neighborhood! read more

I'm from Philadelphia and really wanted to love this place. I ordered the Italian sub without peppers and was very sorry. It was so spicy hot my tongue was on fire. I dont know if it was the meat or someone just poured pepper on. And to make it worse, the cheese was missing. I ate half the way it was but did go to the counter and get a slice of cheese for the second half. The cheesesteak my husband ordered was very good. If I ever go back that's what I'll get. Be advised it is better to plan for takeout - seating is very limited. read more