Service Appointment made for September 19th. at 7:30 a.m. Paid to have van towed and dropped off…read moreThursday morning. Van sat and never looked at and finally 6 days later, had to pay again to have towed to another dealership 60 miles away to be actually serviced. GM and family owner, Heidi Strong disregarded it as a miscommunication on the Servives Managers as they deemed it as a "drop off appointment". The GM gave no solution, only to impersonally text me, " Yes, Eric put you in our scheduler to set you up with an appointment on that day like he said, so that they could fit you in when able. Otherwise, you would not be present in the schedule to fit you in... so basically there, but pending like he explained. The verbiage should b updated to reflect that, but brand new system that we r working through. So same as what he told you during the conversation. Sorry 4 the confusion." They lost a potential customer and one to warn others, as they also blame it on "A new computer system". Here's my appointment confirmation text: "+1 (833) 818-3275 Text Message * SMS Mon, Sep 15 at 10:32 AM Waconia Dodge Service Appointment confirmation for 2017 CHRYSLER PACIFICA Friday, 09/19/2025 at 7:30 AM Reply STOP to OptOut. Thursday 8:01 AM Waconia Dodge Service Appointment reminder for 2017 Chrysler PACIFICA Friday, 09/19/2025 at 7:30 AM Reply STOP to OptOut."

We've been customers for a long time. The folks here have always been courteous, straightforward…read moreand easy to work with. Our family has biuhhththeee cars here and maintained them with their service department as well. The prices have been fair and they have been accommodating as well when something comes up like today when suddenly my battery indicator lit up. Really pleased with the service and the help.

My whole experience was awful. Dropped off my truck at the service center and told me I would have…read morea car available. No car available, no shuttle available and after all that, told me they didnt have the parts in stock! I waited to have service done, why would I bring it in there and not have a truck for 2 more weeks with no loaner car. Don't go to Waconia Ford

I have a complaint about the service dept. I was informed my fusion had an issue that was not an…read moreofficial recall. I made the appt to bring it in. After making arrangements for a ride and having a vehicle, I brought it in and was met by a Mark or Marty (unsure). He immediately started to ask about services I should have done while its there. I said just the recall item. He then asks if a service light was on and I said not right now but had one prior. He says it has to have a service light or if they do the diagnostic, I will be charged $210 if it doesnt qualify. He didnt ask if it had issues. I restated that I had work done on it in April but didnt care. I asked that since this ends at 84,000 miles and I am at 80 that this should be taken care of now. Didnt seem to care. I said I would go home and check what was done on car and call back. I called a half hour later and he was gone so called the next day. By this time I had checked online about the recall and it specifically says no service light needed and listed the symptoms of the issue- all of which I had told him I had. Even mentioned lifetime powertrain warranty which could affect the cost. He still had no interest in helping me. I spoke to the mechanic who did my work and he basically said the Fury service dept was bs now but used to be good. I then made appointment at Morries Buffalo. Extremely helpful, even offering a loaner car and a ride home. Super professional staff. Called me a day later with diagnostics and said it needed the short block replacement, and will be done this next week. I will be telling anyone who will listen about the service there and can not see recommending you for anything. We are replacing at least 2 of my 5 cars in the next hear too- I know where I wont be buying them from.

Goose Lake Auto surprised me with some Pontiac parts I was not expecting to find. Really friendly…read moreservice. A+ in my mind.