Not the best in customer service. I received no text updates like I was told. Work took longer because they found more damage behind the bumper. He said my car would be ready on Friday, but didn't call until 5:30 p.m. and said they'd have to stay late to get it washed and ready if I wanted it for the weekend. I had a rental so it wasn't a big deal. When I picked up my car after repairs were done, I received no explanation at all of what was done to it. I was just presented the bill by the receptionist and asked for my deductible. They had an Enterprise rental car agency on-site. Enterprise provided exceptional customer service and really seemed to appreciate my business. I have received excellent customer service and quality work with Crown CoachWorks, but they're a smaller company. Would have used them but my insurance uses Car Crafters. read more

brought my car for minor repair. when called to pickup the car, still had incomplete area of repair that was just left undone. with some embaracement, the car crafter person takes the car back in, to return next day. the pearl white color not an exact match that they promissed. all the inside the door, rubbers and parts spray over painted. a very very poor job of doinf something simple. their adds on billboards make you believe that you get you car back "like never happened" !!!! read more

Worst work ever absolutely no quality control only priority was production vehicle had new damage and the work that was done was half ass. If you have a nice car and you want quality work don't take it here! read more

Dan with Car Crafters turned a horrible experience into a happy ending. And thieves damaged a brand new car Car Crafters restored to perfect. Then after inspection noticed more scratches and removed them without batting an eye. read more

Unfortunately my experience was very poor. My vehicle was in their care for several weeks. Upon "completion" of repairs I picked up my vehicle to find a leaking seal in the rack and pinion, damage button controls in the door, a bumper that didn't need replace hung out of level, a poor pitted painted job, transmission issues, and a door that still locks incorrectly trapping the driver in the vehicle. I left the vehicle to have these items repaired. When I picked the vehicle up a second time it was my belief that all repairs where completed. I took my vehicle to a trusted mechanic only to find leaking issues with the rack an pinion remained. transmission issue continued, and the door still looks incorrectly. I recently discovered the door no longer seals correctly and when traveling on the highway it is like living in a wind tunnel. I now have to take my vehicle back for a third time. read more

Car crafters has fixed my car on two different occasions. Both times the experience was phenomenal. The repairs were amazing and it truly is as if it never happened. I will not take my car anywhere else. read more

This place is awesome, took my car in to the Carmony location to get my headlights cleaned up since they were foggy and looked awful, they made them literally look out of the box bramd new. Thanks guys! read more

Was not given an estimate of damages before repairs were done. Was told an estimate would be made and I would be contacted instead I was not given an estimate and repairs were made without the opportunity to take it somewhere else or get any other estimate done. Brought the car back less than a week later for the exact same problem for which it had to be towed and had supposedly been fixed. Was told I wasn't given an after repair scan that they usually do and a copy was not provided to me. They don't return calls back in a timely manner not before the repairs and not for the day I had to bring the vehicle back. Robert who never answered, left a voicemail and call was not returned. Had to keep calling and ask that he personally give me a call back. Then was made to wait in the lobby while the scan was done for an hour and a half that should have been done after repairs were made. Robert was rude and unprofessional argued with me in the lobby and outside on my way to my car before he gave me my key. I have a new born and my vehicle was unsafe to drive, shakes, pulls and has the same problems it had supposedly been fixed for. They let me drive it and claimed nothing showed was wrong on their scan. Also repeatedly received several calls while in class to fill out car crafters satisfaction survey and they left voicemails. Extremely unsatisfied. I took the vehicle to the dealership to fix what car crafters claimed they couldn't after they charged my insurance $5,000. Before they had my deductible they were acting so concerned telling me my vehicle had to be towed and was unsafe to drive yet after they had my money and insurance money and the same issues arrised they let me drive the vehicle in that condition. They also lied to my insurance adjuster and claimed they towed it to the dealership when in fact I had to personally drive it. Will never return and advise others to choose a different location. read more

I took my car to Car Crafters after it was vandalized and the locks were popped along other damage. They did a great job! There were a few concerns and questions that weren't answered until I picked up the car. The follow thru wasn't as good as what I'd expected so that's the reason I didn't give 5 stars. read more

I took my car in for repairs after someone backed into the side of my car. They did an incredible job and you'd never know that it happened. They provided great customer service and kept me updated -via text- as the repairs went along. The repairs were also completed in less time than anticipated. I'd definitely use them again and would highly recommend this location. read more

I left car crafters so upset and crying. I've never felt so belittled and shocked at the absolute arrogance I experienced with the employees (northwestern location). We went in to have them look at something they previously fixed from minor accident (that wasn't our fault and that was recommended by insurance) in April. The molding on the door that they replaced was coming off. Quick, easy fix, right?! After accusing us of being in another accident, they concluded they would not fix it (aka honor their work). We spoke with Joe Padilla and Sean (who is a co-owner) and were treated with aggression and passive aggressive tactics. My husband then spoke with the owner, mainly about the behavior of his employees, to which he implied, "Well, women are emotional." I am floored and appalled. I cannot express enough how horrible this experience has been. I agree with previous reviews about poor attention to detail, not honoring work, and poor customer service. I never write reviews, but this review needed to be shared! Please don't give them your business. read more

Car Crafters was awful from the start. I called the Norteastern location for hail damage who told me to call the Carmony location.. who told me to call the Montano location. Montano was finally correct. They then set the appointment and didn't give me a name of who I was supposed to be working with. I show up to drop of my car and the front desk girls literally could not help me unless I knew who I was working with.. awful service. I finally get some help... and told by a guy who took my keys that they will be calling me to let me know how long it will take. I wait 48 hours with no call.... so I call them to check on my vehicle... sure enough no one could assist me unless I was working with a specific person. I finally get to the person I apparently was supposed to be working with, Kim, who told me that it was going to cost my insurance $7800 and that's where the delay was (with my insurance approving). They still could have called to let me know this. I told Kim that with all the issues I've already had, i would prefer to go elsewhere with my business.. especially at that price. She proceeds to tell me "well just so you know, it will be like this anywhere and you will have to start over". Awful service!!! I was able to get it fixed with Duke City Dent for $3,800 and it looks great. They communicated with me the whole way of the process and it took 4 days total to be completely done and paid for. read more

I took my SUV there after a hit and run drive rear ended me. They fixed my vehicle, but they broke my windshield. I spoke with the State Farm adjuster, the same person Ihad been dealing with the whole time, and he said he would take care of it. When we called the insurance company Car Crafters person lied. They lied to us and the insurance company about how the wind shield got broken. They take pics of you vehicle before it is repaired. Even the pics didn't show wind shield damage. The car crafter personally took a pic after we pointed it out. This was the pic he was supposed to notify the insurance company with. This was also a lie. The way we are getting the wind shield replaced is we have to do it our self's. If you take your car there you better take pics before the touch it or next time you might be missing a door and they tell you it wasn't there when you brought it in. Beware. read more

Be warned when you take your to Car Crafters, unless you have a $10,000 to $15,000 loss they wont really care about you or your car. My car sat for three weeks and never got touched, of course they blamed it on State Farm, but they had my car and did not care if only sat there, wasn't any sweat off their ass. I sat in my State Farm agents office and watched them send a copy of the estimate to Car Crafters location. A week later I called and was informed they still had not heard from State Farm??? Then he, the advisor handling my claim went to his fax box and oh my the estimate was there. Five days later I was called and told my car was ready.....my car had not been detailed as promised,(after being stolen) and was taken back to be detailed. Two days later we picked up our vehicle to find they had damaged out arm rest control panels, not repaired our cruise control, had left slimy film on our dash, had not repaired loose wires hanging out ....the door lock is impossible to open without two hands and obviously had not driven or checked the car for any damage caused by the truck being stolen. They supposedly are professionals who do collision , mechanical and painting..... I give them no stars and would suggest that they are in collusion with State Farm.....who suggested that I go back there when I didn't want to...............Do not take your car to the Northeastern location, they do not care.. Ron and Claudia Sims read more

Like It Never Happened is more like customer service never happened. I don't know what's happened to this place in the past 5-6 years but their service has become awful. I had to have my insurance company contact them (24 hours later) as they never acknowledged receipt of my vehicle that was towed in. Then 2 days later a front desk person calls for information and indicates 3 days but refuses to listen to my concern about pick-up (I needed to know if it most likely would be close of business or earlier on the third day due to scheduling conflicts). They never call me on the 3rd day so I call them 1-1/2 hours before closing and the front desk sends me to voice mail 4 times in a row even after I indicate I need to know now if the car is ready or not and don't send me to voice mail (I can't wait for an advisor to call back at closing time which is typical for what they do). Finally being fed up, I ask for the front desk supervisor Heather and she finally gets someone named Kim (service advisor) on the phone and she starts to make excuses for the lack of customer service and essentially says she will QA the repair and have it ready in an hour (which is too late for today by now as I spent 30 minutes just trying to get hold of someone), she is very curt in her dialogue and does not resolve anything and actually begins to blame me before she catches herself. When I go in the next day to get the car, they want me to sign paperwork and pay without even seeing the vehicle which I refuse to do and then on top of that they have the billed amount wrong. Keep in mind now someone named Andrew (supposedly a service advisor too) has entered into the conversation and is just as rude. Kim finally shows up with the vehicle and is acting like a smart a$$. Once I have paid the correct amount, I ask to speak to the site manager for Car Crafters and Kim goes and gets the Progressive manager and I say to him and her, my concern is with Car Crafters not Progressive, she has a smart smile on her and says "I tried" while she laughs and then goes off and gets Ramon who I guess is the site manager. I indicate to him the issues and he says all I can do is apologize and then I ask for one of the owners to call me (which of course they have not done yet a week later). Finally I get home and find that the primary replacement piece (which was over 1/2 the repair cost) is damaged and actually was painted in the shop and not the true actual manufactured color (of course that was not conveyed by Kim or Andrew either and apparently they really didn't do a QA either or they would have found the damage on the piece initially). I ten call Ramon back and he agrees to reorder the part and paint it but then I don't have this until a week later. Service no, customer care no, quality check no - just be advised read more

Car Crafters did a terrible job repairing our 2014 Subaru and topped their shoddy repair with dismal customer service. CC was recommended by our insurance company, Progressive. CC took our vehicle and worked on it for over a week. The car was returned with the bumper flapping in the wind, along with several other missing parts. I don't think the vehicle was even safe to drive at that point. We took it back several more times and spoke with Bruce. He refused to do anything besides pushing the panel back - of course it popped out again within minutes each time. We kept complaining. We got lots of promises but no follow-up service. Nothing but broken promise (or outright lies). We gave them one more chance based on the promise they would remove the bumper, fix the problem and return it in proper condition. They kept the vehicle for another half day - returned it with the same problem, the panel popped out again between the service bay and pick-up area. We called again and again trying to talk to Kevin, apparently the supervisor. Keven refused to return any of my calls. Finally, out of frustration, we ended up complaining to Progressive, who referred us to another repair shop. Progressive shared they never removed the bumper, and just tried to push through another bogus repair. Based on my experience, I simply warn anyone to avoid this shop at all costs. read more

Horrible! Took my vehicle in after a car accident. They knew what needed to be fixed, it took 2-3 weeks just to repair part of what they were supposed to. They said they couldn't find a part that I had to find on my own and I found in 15 minutes. they buffed out my rim and it still had scrapes and damage, my vehicle still shakes horribly and I have small children. I've called and they told me to find the rim myself BC they can't find it, then to take my vehicle back in. I was upset so I called my attorney, my attorney called Car Crafters and they said I can take my vehicle in but I keep calling to take it in (BC I need to let them know before I take it) and I get no call back. My vehicle is unsafe to drive and they don't care. The guy that initially fixed my vehicle no longer works at Car Crafters and understandably so BC he did not do acceptable work. All I want is my vehicle fixed, reimbursement for the part I purchused and payment for my damaged rim which I have an estimate for and a rental to use while they correctly fix my vehicle. I don't mind waiting 2-3 weeks or even a month ASLONG AS IT IS DONE CORRECTLY. My battery was also drained when I picked up my vehicle and I now have battery issues to where my vehicle doesn't start . My mom was smart, she listened when our attorney told her to go to Duke City to repair her vehicle. She had no issues at all. They even set up her rental which car crafters doesn't. U have to do everything yourself. Im going to try to take my SUV back again Monday.... the accident was in April.. so stressful.. I only spoke to one nice manager the rest are rude. the front desk girls are nice. read more