Buying a car is usually not an easy process, but my experience at Audi Riverside was outstanding…read more From the beginning, my salesman, Edgar, did everything he could to make the process smooth, stress-free, and enjoyable. Kevin Bolden, one of the managers, also went above and beyond to make sure I got exactly the car I was looking for and that I was completely satisfied with my purchase. Overall, the entire experience exceeded my expectations. I highly recommend Audi Riverside, and I will definitely be back for my next Audi purchase!

I came here needing a new car after my car of 15 years gave out on me! The first person who greeted…read moreme and helped me was Joshua Rambow. He was patient, professional, and kind. He was not pushy and made me feel very comfortable with what can be a stressful experience. He is a large part of the reason I ended up selecting an Audi for my next vehicle. He is extremely knowledgeable on the features of the car and has been checking in with me since purchase to ensure all is well. Audi is lucky to have him. The only reason I took a star off is there was a member of the team who was wildly unfriendly when my husband and I were there. He was a manager I believe, a tall African American gentleman who spoke to literally everyone but us. Would walk by us, look at us, and not say a word, practically scowling. We thought it was weird, but everyone else was so amazing, we continued with the purchase. I'm also loving my car!

My experience with Walter's Mercedes-Benz service was extremely disappointing from start to…read morefinish. I was told my vehicle would be ready, going over to pick up after they said it was complete only to find out it appeared that little to no work had actually been done. I drove off the lot and my motor started knocking minutes after leaving. After returning to the dealer hours after waiting for their tow service all I got were the service gentlemen at the service dept scratching their head like they had no clue. I asked if they atleast test drove after and of course they didn't. I was never given clear or consistent answers about what was happening with my vehicle. After 10 days of waiting, I was told that my car needed a new engine and that the dealership had decided not to perform the repair. I was left with a broken-down vehicle and no real solution. What was even more frustrating was the complete lack of follow-up from management. Service Manager Mark Interlicchia never returned my calls or reached out to discuss my concerns after I brought my vehicle back. My service advisor, Danny, was polite but was never able to provide clear explanations or updates throughout the process. When you purchase a luxury vehicle, you expect a certain level of customer service and accountability. Unfortunately, this experience fell far below those expectations. I would have appreciated honest communication from the beginning instead of being told my vehicle was almost ready when it clearly wasn't. I hope Mercedes-Benz takes situations like this more seriously because no customer should be left without answers or a working vehicle after spending this much money on a premium brand.

As a Riverside homeowner living near this dealership, I feel compelled to share my recent…read moreexperience. Despite the convenience of the location, I am willing to travel to Ontario for better service than what I received this morning from service advisor Justin Christian. With over 10 years of experience in sales, currently serving as a sales manager, I hold high standards for customer interaction and professionalism. Unfortunately, this experience fell well short of those expectations. I visited for a routine oil change and was quoted $480. This was surprising, as I have receipts from last year showing I was charged $280 for the same service. When I questioned the increase, I was told, "well yea everything has gone up," which came across as dismissive and unprofessional. Following that response, Justin proceeded to focus on his computer and print paperwork without any further communication for approximately three minutes. Feeling ignored and undervalued as a customer, we chose to leave. This type of interaction is not something I would accept from anyone on my own team, nor would I consider it an appropriate way to engage with paying customers. As consumers, we have the choice to take our business elsewhere, and based on this experience, I will be doing so. I contacted a dealership in Ontario immediately afterward and was quoted a starting price of $240 for the same service. While it requires a longer drive, I would prefer that over being treated in a manner that felt dismissive and unprofessional.

Just purchased new F150 Lariat from Rick at Raceway Ford. Got a good deal on my trade in and a…read moregreat deal on my new truck. Everyone I worked with valued me as a customer. One of the best car buying experiences I've ever had.

I highly recommend Edwin from Raceway Ford. He has been our company's truck sales representative…read morefor the past eight years, and it has been a pleasure working with him. Edwin consistently provides excellent customer service and is professional, reliable, knowledgeable, and responsive. He makes the truck purchasing process smooth and straightforward, ensuring our company's needs are always met. I truly appreciate the strong business relationship we have built over the years. Thank you, Edwin, for your outstanding service and continued support. I look forward to working together for many more years. Cirilo R

I recently bought a used 2022 Equinox here, and overall it was a good experience. Gabe, my…read moresalesperson, was excellent. He was responsive, communicated clearly, had the vehicle ready when I arrived, and had no problem with me scheduling a pre-purchase inspection. I'd recommend starting with Gabe if you're buying from this dealership. Throughout our negotiation, the sales manager was professional and understanding, and the finance process went smoothly. My one concern is pricing transparency. The paperwork added more than $4,500 in dealer add-ons (KARR system, paint and fabric protection, and all-hazard tire coverage) that were already installed on the used vehicle and weren't reflected in the advertised price. What drew me to this dealership, over an hour from my house, was the competitive pricing advertised online. It's incredibly frustrating to sit down to talk numbers and find these almost non-negotiable charges. My research and initial offer were based on the advertised price, and these add-ons undercut my initial efforts to negotiate. Negotiation isn't my favorite part of buying a car, but it's part of the process. In the end, the sales manager worked with me, and I bought the vehicle at a great price. My overall experience with Pedder Hyundai was professional and timely. My only suggestion is to include these add-ons in the advertised price (or make them truly optional). Being upfront and transparent from the start would make a good buying experience great.

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

Hands down the best experience I have ever had leasing a new car. I emailed multiple dealerships…read morewith exactly what I was looking for and how much I wanted to pay. This dealership responded to me within an hour with a quote. They were upfront and didn't nickel and dime me. They offered the most competitive deal, and this is all due to the hard work of the sales manager, Hae and his sales team, John Perez, Jon Klempner, and Justin from the finance department. An extra special thanks to Jon Klempner because he busted his butt to make the transaction as seamless as possible for me. Trust me, if you're looking for a Mercedes, the drive to Riverside, mo matter where you live, is totally worth it. It's no wonder this location has the best reviews on Yelp from all other Benz dealerships.

Should be 10/5 stars but sadly caps out at 5!…read more We recently purchased a Mercedes van from Walter's Mercedes-Benz Sprinter of Riverside, and this was hands down the best dealership experience my husband and I have ever had. From the very beginning, the transparency and professionalism stood out. Our salesperson, David Alcantar, was absolutely incredible to work with. He was knowledgeable, patient, and refreshingly laid-back. There was zero pressure at any point, which made us feel comfortable and confident throughout the entire process. David took the time to answer all of our questions thoroughly and honestly, and he truly listened to what we were looking for instead of trying to push a sale. Pricing was a huge win for us, especially because we had a trade-in. Not only did they give us the best price on the van, but they also took our trade-in seriously and gave us the best numbers we saw compared to any other dealership. After visiting multiple dealers and feeling discouraged elsewhere, Walter's was the only place that made us feel like our business truly mattered. Everything was clear, upfront, and transparent--not just with us, but with every customer we saw being helped. We also want to specifically recognize the manager, who was incredibly understanding of our situation and went above and beyond to work with us on pricing and trade-in value. He genuinely cared about helping us and about keeping us as long-term customers, which made a huge difference. Delivery day exceeded expectations as well. Another team member took the time to carefully walk us through the van's features, made sure we were completely comfortable before driving off, and didn't rush us at all. They even took pictures with us, which was such a thoughtful and personal touch. And yes--the snacks were amazing, which just added to the overall experience After dealing with several other dealerships that left us frustrated, Walter's Mercedes-Benz Sprinter of Riverside truly knocked it out of the park. David did an outstanding job, the management team was supportive and understanding, and every person we interacted with made us feel valued. A huge thank you to David, the manager, and the entire Walter's team. We couldn't be happier with our Mercedes van and would highly recommend this dealership to anyone looking for a smooth, honest, and genuinely positive buying experience.

We went to the used car side of the dealership and found a nice used car in good condition. Of…read morecourse, the price was outside our budget, which we stretched. They were non-negotiable on the price, but we felt comfortable speaking openly with them. After discussing it, we decided to pass. We really wanted this particular car, but it remained slightly out of reach. I asked for a small discount, not even a thousand dollars. Gratefully, we were able to agree on a price. Yay, we bought the car and are delighted. The deal didn't take all day, was agreed upon, processed quickly, and we left with time to enjoy a Saturday. The finance wait was a bit long, but the waiting area was comfortable and the coffee machine makes delicious drinks. Tim and Steve are good guys, with a comfortable vibe. We went out of our way to visit this dealership, and we are glad that we did.

I recently traded in my vehicle and leased a new 2026 Cadillac VISTIQ from Dutton Motor Company,…read moreand the entire experience was exceptional from start to finish. Luis Lopez made the process incredibly easy, seamless, and stress-free. He was professional, welcoming, and genuinely cared about making sure everything went smoothly. Trade-ins and leases can sometimes feel overwhelming, but Luis made every step simple and straightforward. I'm absolutely loving my new VISTIQ and couldn't be happier with my decision. The level of customer service I received was outstanding, and it's clear that Dutton Motor Company values its customers and takes pride in creating a first-class experience. If you're considering a Cadillac or looking for a dealership that truly takes care of you, I highly recommend asking for Luis Lopez at Dutton Motor Company. Thank you again for making the entire process such a positive experience!

If you're shopping for a Lexus, I highly recommend Lexus of Riverside. Luis from the sales team…read moreprovided exceptional customer service from start to finish. He was knowledgeable, professional, and respectful, with no unnecessary haggling. He helped us maximize the value of our trade-in and secure an excellent deal on our new vehicle. Coming from Orange County, we found that the local Lexus dealerships were not interested in negotiating, making our experience at Lexus of Riverside even more impressive.

We had such a great experience purchasing our beautiful Lexus RX 500h! Angel was amazing from the…read morestart and did a wonderful job showing us the car and answering all of our questions. Mark Mikaee was also fantastic to work with and made the whole buying process smooth and enjoyable. We're so happy with our beautiful new Lexus and really appreciate Angel and Mark for making the experience such a positive one. Thank you both! Highly recommend!