I had the best experience at Moss Bros GMC in Moreno Valley! I was referred to Moss Bros by Mo Atiouhanni. Although he wasn't there the day I visited, he kindly arranged for someone to welcome my mom, my brother, and me when we arrived. Charles greeted us, and Najeeb was ready with a lineup of vehicles based on what I had told Mo I was looking for. Najeeb showed us every SUV that fit my criteria, and then some. He was incredibly patient, informative, and friendly throughout the entire process. After I decided on a vehicle, Nick guided us through the paperwork. He was transparent with the financials, easy to talk to, and just overall a pleasure to work with. After some waiting and discussion, Nick returned with Charles and surprised us with an even better offer than before! We couldn't believe it and I happily agreed to the deal. I was then sent to Nancy to finalize the paperwork. She was amazing, explained the contract clearly, and we had a great conversation to top it off. I left the dealership feeling great! Even more impressive, the next day I received a call from Moss Bros asking me to return to re-sign some documents because some loan terms had changed in my favor! Thank you! I cannot express enough how impressed and satisfied I am with the level of care and customer service I received at Moss Bros GMC in Moreno Valley. I unequivocally recommend buying your next car there! read more

I'm really disappointed with their service department. I just bought a vehicle a week ago, and they said it would take 2-4 days for a diagnosis. It's the second day, and there's been no word or even an update on what's happening. The service advisor was friendly but didn't seem genuinely interested in helping and mentioned the Service Manager would contact me--still nothing. read more

Due to the fact that I had a claim "Song-Beverly Act" I had to get two reclaims done and I appreciate the service that they did to get that situation out of the way as of the July 19th Of 2025. I was told that my tires were bald and I had to get new ones. They gave me information and promotions with BFGoodrich. They had promised that mount and balance, alignment, wheel tire installation, and anything included with the tires was going to be free if i got there tires through them specifically MOSS BROS GMC MORENO VALLEY. they gave me a Price for three tires each going at $238 with $.97 cents the other tire was a dollar which gives you $239 with $.97 with all taxes it was going To be $770 with $.81 cents. when I had left my truck throughout the day to get the service done along side with my claim, I go back they don't go over the alignment and tire installation price. The only thing they do go over is that with all taxes they give you a new number and they don't go over anything about how they make $160 for their own labor just to find out that I got charged $80 for the installation and $80 for the alignment at the end, I don't save myself $100 and they make profit out of you going from $770 with $.81 to $930.81. At the end of the day, I just kind of wanna look out for whoever wants to get tires to go over every paper document right before you get anything. I am completely unsatisfied with my tire purchases through Moss bros At Moreno Valley. read more

Moss Bros GMC - after putting invoice number and all my information that they asked for this is the only response I get back - Car Dealers Near Me - Moreno Valley, California

Absolutely will never go back. Took in my truck for a recall and they broke unrelated parts. When I brought the matter up to the manager all they said was "what do you expect your truck is old" after asking if I can at least get replacement parts all he said was "you signed a contract stating that you couldn't so anything about us braking things so you can't nothing about it anyways" read more

Just left Moss bros GMC dealership everything was fine until the sales manager started pushing the low jack. It got smoothed out but then went south with a cashiers check being questioned. I am an army veteran and they treated me and my wife with disrespect. Then asked how much money we could get out today as if the check was no good. With integrity and the check being shot down like we were trying to rob them. Worst experience ever trying to purchase a car outright at $37,000. Needless to say they lost the sale don't ever go to Moss Brothers Moreno Valley GMC dealership. read more

Went in with a cashiers check to purchase a vehicle in full and the sales manager asked if we could get cash instead. Then the other manager started back peddling and said they needed to wait for the check to clear before they could give us the car. $37,000 vehicle sale lost. I will never recommend Moss GMC to anyone. read more

I purchased a vehicle for over $100,000. On Saturday 5/3/2025, I called to get a copy of the purchase agreement that was not on the flash drive given to me at time of purchase. Noah answered the phone. He was rude and unprofessional. He did not want to help me at all; he told me to call back on Monday. I informed him that I needed the information for a business transaction. He did not care. I became upset with him, and he hung the phone up on me. I called him back and he took my number and stated that the manager was with a customer, and he would call me once he was finished. I still have not received a call from the manager or Noah. read more

the team is like family. highly recommend! the team was extremely helpful My dream is to one day be a F1 driver and the team helped me choose the car that was the right fit. read more

Don't come here they take advantage of your situation I when in there they sold me a trash lemon car I got "upgraded" idk if that what they did first car was financed for 21,000 they put me in a 22 Altima sr with 65,000 miles on the dash from 21k to 29.5k is crazy still have the audacity to call me 6/7 months later talking about I owe them 1000. Do not spend your money there go elsewhere moss bros do better read more

So we got a response. However, like history services are unattainable. We dial the number. There's no answer, and there's no voicemail to leave a message. It has been well over a month and we finally got word that the work was completed, mind you after spending a few hours in there on Saturday and still not getting all the documentation they needed from us. They called us today to pick up the vehicle, and it was ready to go. Not so we went in and had to sit yet another hour, and this is after Jonathan, the service manager, called to advise us that the pickup was ready twice. We go to pick it up, and aside from having to wait an additional 2 hours hour and a half, it's filthy they had no decency to even clean it up. They get no stars at this point, and I will be filing complaints with the Better Business Bureau and the DMV. We have to give a star to post this review otherwise they would get absolutely nothing. read more

Moss Bros GMC - Car Dealers Near Me - Moreno Valley, California

Shout out to Aaron (Sales Manager) and Ritchie (Salesman) stand up guys who stand by their word. Aaron went above and beyond to make things right when he heard about an unfortunate event that occurred at the Chevrolet dealer. Ritchie. Was attentive and helpful. I recommend working with these guys if possible. 2017 Ford Focus SE sold! read more

Moss Bros GMC - Car Dealers Near Me - Moreno Valley, California

Do not do business here. Just bought a brand new Yukon yesterday (6-2-24) for a hefty price. I simply reached out to them today to confirm which bank was went with for the finance. Was dodged all day multiple times when I called the dealer. Also noticed two dents in my brand new car, that I didn't notice yesterday when they force you to sign the paperwork in a hurry stating so. It wasn't until my neighbor looked down the side of the car admiring it that he noticed two apparent dents. I called the salesman who said call with " any questions at all" and said he was out of the office lol. They claim to be a small close knit shop. This place reminded me of a used car dealer. The millisecond you by a car, you are completely forgotten about and on the back burner. DO NOT BUY A CAR FROM HERE, new or used. You will regret it. read more

Leased a 100k plus hummer was delivered without a charger when clearly on sticker itemizes a charger unit. Then the next day they have to take the car back in for a recall after 12 hours owning it. My app states no recalls. How am I to charge the car without a charger? Would have help to get delivery instructions from Nick addressing there was no charger. Was also told no fees on return of lease but turns out there is a fee. Just be careful on what they promise even in writing it needs to be questioned. Love to help out local businesses but they should be more honest and deliver what is on the sticker. read more

Do not come here They kept calling when we spoke over the phone we asked for a price and their rep sent a text message saying "OK, come on in. Let's see how we're gonna make it happen for you. Let's make it a great Christmas." When we get here Charles their floor manager was super rude and in the end didnt give us the deal we spoke about over the phone. He then get super frustrated with us and told us to go buy the car elsewhere. We were dealing with Nick who was actually nice but they decided bring this person since he spoke arabic but we speak perfect english and were born here in the states so we did not need someone to translate read more

Took the truck in on numerous occasions for a transmitting problem, service says they cannot find anything wrong with it. This dealership has declined significantly! No loaner vehicles, no car wash when returning the vehicle, and return the vehicle with low gas. Management hasn't been much help pretty sleazy the way they work. I wouldn't recommend this dealership. Not just that when you want to call you almost never get an answer. 4 year old truck and so many defects. Also if you have warranty you have to give a 220$ PER CONCERN deposit that is going to cover part of whatever they find in the diagnostics if the insurance doesn't want to cover it. read more

Moss Bros GMC - Car Dealers Near Me - Moreno Valley, California

Horrible customer service. Took a deposit on a vehicle while they promised the vehicle would be delivered the same vehicle was sold. It wasn't until we called to verify delivery time that they mentioned the vehicle was sold! Sales agent insisted on selling a much more expensive vehicle. If it was possible to leave no stars at all then we would do so. Save yourself the time and trouble coming here. read more

This was an older review from over 5 years ago. It was removed due to last names being used. I have since removed them. WARNING!! Do not buy used cars from Moss Bros Buick GMC. I purchased a 2014 Chrysler 200, with 40,000 miles and immediately I started having problems with it within a day or two. I tried to take it to the service Dept. And when I took it to the Service Dept. John was a real jerk to me. I treated him with the utmost respect because I told him it wasn't his fault. I had to bring the car in for front and rear brakes first, and believe me it wasn't done until after bringing it in multiple times. I had to take off work early, miss work, and I got shuttled to my mom's house and had to wait for rides since I lived way in DHS. After receiving the car back for a day, I drove the car and it would not increase in speed going up the hill, I had to take it back, and we went through this for close to a month because they couldn' t duplicate it. King was still the jerk from hell until I started to fight back by giving him a piece of my mind, and contacting the GM. The GM got me into another car which was a 2013 Chrysler 200 with 21,000 miles. They would not allow me to choose a new car I found for the same price. Mind you, the credit union had already cut them a check for the first car within three days after purchase and I had an arrangement to pay $600 more for a down payment , which was paid by debit card by the time I got the second car with a $100 deduction and a due bill to fix the brakes. Can you believe they cashed the check from the previous deal after I paid with my debit card and overdraw my acct? They did pay for the fees I incurred. To make a long story short, I had a long string of problems with the 2013, and I started asking for loaners or something because I was constantly without a car for months now. They made sure I was in the loaners after raising enough hell. The manager Jose was always trying to be respectful and polite but the Assistant Richie somebody was a jerk too. He made me feel like I was just complaining for no reason, and I asked him what if that was your Mother, Wife, or daughter going through this, you would be down here too. I contacted the GM again and he got me in contact with the Service Director, Jason and he got a lot of things done to get the car fixed, and he was nice. After all he did, the second car still had problems with the transmission. I finally did some research and I wrote a letter to the GM, and before he read it, he agreed to unwind the deal. They payed the car off and I got my down payment back in a few weeks. I am thankful for that, but I would never do business with them again. They need to really inspect their cars, have better communication between departments, and some of employees working in service and management occupations need to be a lot more compassionate towards their customers. I am speaking of John in the Service dept., and Richie, the Asst. Sales manager. Be grateful for who put you there (the man up above). Just treat people how you would want to be treated. Response to Amer :Yes, you did all you could do and I am grateful for that, but hey I am just stating the facts and the purpose of Yelp is to share your experience. Even though transportation was provided, I still spent a lot of time going back and fourth, and some of the staff in the service dept. Didn't make the experience any better. Instead I was treated like a complainer. In the end Mr. Amer did what was right and refunded me my money. They were lemons. I really wanted to share this so it could help someone else. read more

DO NOT RECOMMEND! Services are overpriced! You can get the same service at a GM certified dealer for cheaper. An oil change for a GMC 2500 costs $219+tax, I took it to another certified GM dealer near by and they charged me $125! Definitely don't go here, they rip people off. read more

The worst experience EVER! We started looking for cars a few weeks ago for my parents. We started at GMC Moreno Valley since my parents really wanted to check out the terrain. Sales rep Nick (middle eastern guy) assisted us and it started well until his judgmental/stereotype questions started - do you have the credit, can you afford this car, payment range, etc. I get they have to qualify each customer but it was 100% his tone on how he was asking. I let it fly since my dad was excited for the new car smell. After showing us a few options we really liked the showroom car. But before we pulled the trigger we told Nick we had to bring my mother back to show her since she was the deciding factor. He kept insisting and very aggressively to just buy and just surprise her. I calmly told him to take my word that we would be back with her. I asked for his business card so we can get directed back to him but as I reached to accept his business card he just flicked/threw at the table (we literally were just arm's length away from reach) in front of me. With such an attitude. I called him out on it and he just froze and stayed quite. I just walked away and went to buy my dad his brand new car elsewhere!! With much better customer experience! Such a huge disappointment and disgusted with this experience. read more

David & Glenn thank you both for reaching out, I appreciate your recognition of the issues and understand the staffing issues we all deal with as business owners, Thank you for the remedy you provided and I will definitely feel confident in bringing my vehicles back to your establishment for service and look forward to future business together. read more

We fell prey to a classic bait and switch here. I inquired about a Dodge Durango I found listed on AutoTrader. The price was median KBB as verified by the site. This is their list price, mind you. Important, because that number would later change once we arrived to test drive the vehicle. So we show up, and our sales guy lines us up on the sidewalk like he wants to take our picture. "You guys look great," he says. Like, thanks? But what does that have to do with anything? The vehicle we'd asked about was nowhere in evidence at this point. As we're stepping into the building, our salesman tells us that we will have to reach an agreement on price before we'll be allowed to so much as see this car. Right then and there we wanted to leave. We indulged it a bit further though. Thoroughly confused, we step inside. The vehicle, the guy tells us, is in Colton. If we agree to a price, someone will drive it down and we can test drive it ourselves. Says it will take half an hour to get here. He seemed disappointed to learn that we had secured financing for the vehicle through our credit union before we came in, told us that was sort of "backwards." Our credit union had also run the VIN. With the specs as listed, they were almost a grand over blue book at their asking price. Funny, because they would later claim standard features like the onboard GPS and parking cam as tech extras and tell us the list price was actually the SALE price and that their asking price for the vehicle was almost $6k higher than what they'd listed on AutoTrader. We had had enough, we told them we were leaving. Like effing magic, all of a sudden the Durango isn't in Colton anymore, it's been in the back lot all along. A mistake. Oops. Yeah. Right. So, we hop in a golf cart and ride way, way out into their back lot where we finally get to see this thing. It looked nice. It's the Citadel model with leather seats, the works. Someone was able to unlock the car, but the second we ask about a test drive, it's another fumble: "Oh...Oh...We need to find the keys, they weren't Uh..." Then what the hell did you just unlock it with, genius? We head back to the dealership. My wife and I laid down our bottom line. The price we could pay that our credit union would finance. The guy was still trying to push his own dealer financing like it's freaking heroin, but no way are they going to beat the 2% APR we have, preapproved by our credit union, so he plays for time and leaves us sitting for 15 minutes while he goes to talk our deal with whoever was in the corner office. We'd had enough. We got up to leave. Our sales guy rushes to intercept us at the door. They weren't going to drop to our price point, but they were going to try and push other cars that fit. We weren't doing that. His manager comes out of his office and says to the guy: "Just let them go. Unless you need the sale." And just like that, we left. The relief we felt at not buying anything here was palpable. I would rather spend almost twice as much on a car I get to drive from a dealer I trust then to fight these guys to sell it at Blue Book. We drove ninety minutes out there for nothing but a Starbucks and a sense of relief that we didn't get suckered. read more

Rick from Service Department MOSS Brothers Moreno Valley made my life hell. We bought the warranty for our car back in 2020/2021. First Moss Brothers MV told us we can take to nearest dealer to my new home. When the nearest dealer where we brought the car tried to claim Portfolio they denied. I called Rick and said we have to take to San Bernardino. I called Portfolio and they said take to Riverside Moss Brothers. WHERE SHOULD WE TAKE THE CAR!!!!! DONT BUY CAR FROM MOSS BROS MORENO VALLEY. THEY TAKE MONEY AND IGNORE YOU AFTER THEY TAKE THE MONEY. I DIDNT NOT BUY THE WARRANTY TO GO THRU THIS. read more

Absolutely shocked at the level of unprofessionalism exhibited by the sales department. I have already told them I am not interested in purchasing a vehicle yet they continue to harass me and lie to me on the phone. I received two emails today and yet another voicemail from Charles- a misogynistic sales manager that began his voicemail by stating "HEY BABE" Seriously, apparently Glenn Moss needs a little help in explaining to his staff not to refer to potential female customers as "BABE" unless of course he is a true advocate of sexual harassment. I would suggest any female wanting to purchase a vehicle to stay far, far, away from these shysters. read more

Customer service was horrible! My second time here I gave them another chance thinking maybe service has changed it's been 2 years since I've been here I rather drive 45 min to the one I normally go to. Never again will I come here. read more

I was vey exited to trade in my car and exited to see what Moss was offering and if they could help me. well I was wrong!!!!! everything seamed great and I was able to trade in my car and qualify for a GMC, Acadia. On the 12th day we received a Cancellation of contract and went back to Moss to return the car, and they said everything was okay and not to worry. well 2 weeks later here we are having to return the car and they never paid my car that I traded in and made me late on my payments. I got my old car back and not even an explanation of what happened. How could they let Me take the car form the lot if they did not know if I was going to be financed. Makes no sense. Never again will I go there. read more

Worst experiences I have ever had with a dealership. Found a car online and came in with my own financing - still took them 6 hours to complete the transaction. Car looked good but turned out there was damage to the bumper that had been spray painted and that paint started chipping off after rains. I asked them to look at the number to ensure the clips were intact and that it was safe and they wanted $200 diagnostic fee to do this. Told them the Apple Car Play wouldn't stay connected and they wanted $200 diagnostic fee to check. The clear coat is flaking off the front panel in Palm sized pieces (it's only a 2021) and they won't fix it even though this is an obvious flaw in the paint job. Won't ever buy another car from them and won't take the car there for service. Literally the worst dealership ever. read more

It's frustrating when you are interested in a vehicle and no one responds to your questions with a straight answer. Their response is consistently "when can you come in?" without answering a simple question. I wanted to know what color "irridium" is. In the dealer ad it looks black. But it is supposed to be gray metallic. I just wanted to confirm the color before driving two hours round trip. Its been 2 days and I still dont know. I asked a sales lady to snap a closeup pic of the paint and she transferred to a guy who didnt understand english - which vehicle and kept saying "I dont know what you want". I tried calling a GM and after about 10 attempts and transfers, gave up. Can't give an answer to a basic question. Beyond that, the vehicle has different prices on different websites. But I cant even get the color answered, so price is irrelevant. Postscript: I tried calling Glenn, as invited. The phone rang and rang and rang. No voicemail. I called the operator and was told Ext 4122 is an invalid number. These people are impossible. read more

My new 2021 Buick Envision (Essence trim with Sport Touring package) such a sweet and purrty ride. Love the car!! Best car buying experience I've ever had. Richie Sorensen (Sales) went above and beyond. Got new sweet ride with a great deal and financing. No pressure, No haggling, No BS! Just upfront, honest pricing and communication. Danny (Finance) with his "Iron Man doc signing table" went through every piece of paperwork explaining everything I needed to sign in a professional and friendly manner. They got good people at Moss Bros. Highly recommend this dealership to all. read more

DO NOT DO BUSINESS with this place. I saw an ad posting for a used 2019 Mazda CX-5 for $25,125. I contacted the dealer to get the deal rolling and was helped by Toufiq and Nick. Since I'm located far away, I set up a virtual appointment to see the car. Everything was great up to the point where they give me the outdoor price of the car. When purchasing a used vehicle, you would typically pay for the price of the car plus tax and services, which approximately 10% extra. However, Toufiq added on a $4500 charge for dealership options installations plus taxes and service fees, bringing the outdoor price to a whopping $33,000. The "upgrades" include an "upgrade security, paint film, nitrogen tires, wheel locks, lower jacks and tinted windows" These things serve no purpose but to increase the price of the car. It's very uncommon for dealerships to do any extra installations on USED vehicles. Those extra installations are usually done on NEW vehicles to bring the price up higher than MSRP. So I asked Nick if he has the recipes or records of the installations. He couldn't provide me any records or recipes. Those installation are most likely done by the previous owners and the car came in the way it is. I talked to Mike the sales manager there after and he gave me extremely vague and dodgy answers to my questions. Mike told me Socal dealerships and Norcal dealerships runs differently and they do "upgrade" installation to USED vehicles in Socal. Yet he still did not provide any documentations of the installation. This is a very shady way to business. They are not transparent when it comes to documentations and presenting them to customers. They will post cars under market value to get your attention but will add on a bunch of "upgrade options" that a serves no purpose to the car once you sit down for paperwork. DO NOT TRUST them. DO NOT DO BUSINESS WITH THEM. They will waste your time. Literally the worst experience I have ever had with any dealerships. read more

I was going to write a long review but I'm just gonna say, believe the other 1-star reviews. I emailed them my situation and they told me yes we can absolutely help, just need you to come in. I schedule a time, they call me on the day of to confirm and I confirm. I show up for my appointment and the person I'm supposed to meet already left. I should have left right then & there. Some guy named Ben says he's gonna take over and I end up waiting over 2 hours for no resolution. Don't tell people yes you can help and then waste their time when they get in. I would give this place a 0 star if I could. You should have asked for more information via email before giving me false hope & making me drive all the way over after work just to waste my evening. read more

Horrible customer service. Buyer beware, listed prices online are not correct or even close to correct. Dealer add ons of $8600 of literal junk I do not need. Go elsewhere. read more

Everytime I contact this dealer in Moreno valley where I bought my 2016 dodge Durango lemon nobody answers.They claim to want to resolve my many issues with them but when they call me they hang up because they know the shotty repairs done by them on this lemon.Now that it's Paid in full they are looking the other way ignoring my every attempt to speak with them. I'm never buying another car or even a skateboard from these crooks.They don't honor warranties if your vehicle lasts as long as the contract,they'd rather keep you paying to upgrade to another lemon off their lot.. read more

On Sept 18th I purchased a 2024 dodge 1500 truck. When I went to drive it off the lot it wouldn't start. I flagged the sales consultant (Tom) down and he told me he was off and had to go home and I need to speak to the other sales consultant (Nick). I spoke to Nick and after about 10min of trouble shooting we were able to get it started. He stated it's a possible battery issue in the key fob and I can come back in the morning to get the issue fixed. I arrived the next morning and was told to go over the dodge service and they will be able to help me and get me out of there quick. After 4 hours of waiting, the problem still wasn't fixed. I was told I could go back to see the technician and when I went back to see the truck it was completely torn apart and the technician stated it was a bigger problem than he thought and didn't know what the problem was and wasn't sure when it would be fixed. I walked back over to talk to Nick and stated it was a bigger issue and the truck appeares to have electrical issues and I'm not comfortable keeping that truck. He said that's not how it works in California once I purchase the vehicle it is a done deal and I need to wait longer to see if it will be fixed. After 3 more hours I asked what the deal was and Nick stated it they think it is now and antenna issue. I told Nick the service technician was saying he had no idea what it is and the antenna was still attached to the truck. I asked to speak to a manager and I was told that the manager is on vacation and I will be given a rental and they will let me know when it's fixed and it will be delivered to my door. I asked a date and time when it will be delivered. The answer I got was it could be tomorrow or it could be in a few days we have to figure out when we can fix it and get the parts. They couldn't give me a time when they will get the parts. I stated I wasn't going to leave in a rental the only way I was leaving was in a new truck and not the broken dodge. They said that's not going to happen and I asked for the main manager and again he's on vacation and he won't be back for a couple weeks. 10 min later Aaron came out and stated he was the manager and he will see what he can do. I was able to get into a new truck 2024 GMC Sierra with little to no issues. I was told it would come with a bed liner for the inconvenience and I would get a call in a few days for the installation. On Sept 21 I inquired about the bedliner installation. I was told sometime next week. On Sept 26th I was told I will be getting a by the end of the day or next day to set up the appointment for installation. Next contact was Oct 4th stating the bedliner is on back order and won't be in for 3-5 days. On Oct 10th I reached out about the bed liner again and got a "still waiting" response. I find it hard to believe it takes 14 days to get a bedliner. I finally got a hold of the general manager and was offered a spray in bed liner. On Oct 18th exactly 1 month after purchasing my truck I finally got the spray in bed liner. I do not recommend this dealership. Very poor business practices and I will not be doing any further business with Moss Bros GMC Moreno Valley. If you have no other place to go but here, Ask for Aaron and work directly with him. read more

If I bought a brand new gmc truck and it has visited their service department 3 times in the last 5 months. My husband has had to jump start his truck 3 times!! This is a BRAND new truck!!When talking with other customers they have said their trucks have been their for two months!! The service department has no communication skills! Never take your car to GMC Moreno Valley!! read more

Very disappointed once again... unfortunately we had some mechanical issues with our truck and due to us purchasing it at this dealer along with purchasing the extended warranty, we had to return here for "repairs". Its been almost 4 weeks since we dropped off our truck. It has been a nightmare with the service dept. No communication with us no follow up no updates. NOTHING! We had to drive 1 hr to dealer just to get an update that truck is not ready( and keys were lost). We understand short staffing;however i dont understand how a 4min call to customers to give an update could not happen. We were told our truck would be ready this week due to Labor day weekeend....WE CALLED to get an update ( we have had to call every time for updates although we were told they would call us!). We went through extended warranty and well we havd yet to get the option of a rental vehicle! I believe this is all false advertising regarding all the "benefits" If dealer cant hold and/or take care of volume of customers then services and repairs should be passed on to a different dealer. PAST POST: 3 YRS AGO: Horrible place to do business very unprofessional! Lack knowledge on customer service they lack skills of communication between themselves. Since we bought q vehicle there it's been nothing but trouble and inconvenience! Please do not do business with them read more

1. They don't answer your calls. 2. If they do its vm. Still dont return your call going on 8 days, 5 calls and msgs. 3. If you speak to a live person and they dont have an answer. They take your number and never call back. 4. Chat online AGAIN dont have the answer and doesn't get anyone to return your call. THEY SUCK THEY SUCK THEY SUCK -* -*minus stars read more

The sales staff at this location promise if you give them a positive gmc survey that they will fill top off you tank with gas. Well buyer beware as they don't tell you if you don't come back shortly after submitting the survey they WILL NOT fill your tank. Seems like this would be an important note to share with your customer. So basically they are bribing you to get a good GMC survey. read more

i had 2 codes reading for the check engine light so i took my car to moss bros. buick, gmc for a diagnostic test. they told me the parts would be there in a week and i can drive it in the meantime. they told me, i needed to replace the chasis control and a modulator part that controls the engine. six days later (01/31), my engine overheating light popped on in the car so i immediately towed it to moss bros. buick gmc moreno valley so they could determine if my engine overheating was due to driving and not having the parts. on 02/07 a week later, they told me the car was ready and the parts were placed. so, i pick up the car and pay for the service. seven minutes later, the engine lights comes back on. i immediately turn around and drove back to moss bros.buick gmc. they test the code and it comes up the same codes that i just paid for. so, on 02/07 same day they took the car back to determine what was wrong. eight days later, they told me they figured out it was another code reading for a defective grill shutter. they wanted $1400 to replace the grill shutters. however, i found another shop in my vicinity 20 miles (class acts auto in beaumont, ca) away that can replace the grill shutters for a discounted price. i told priscilla (service advisor) that i would be picking up my car and taking it to another shop. i asked priscilla (service advisor) due to my car malfunctioning and my engine light on due to not having the grill shutters, is it drivable or should i tow it to the other body? she told me yes. it is okay for that short distance. i paid for the diagnostic and the porter brought the car out to me. then five minutes away from the shop, the engine overheating light comes on. luckily, i was only 2 blocks away from the shop. once i parked, i noticed that my hood was emitting steam. so, i had the guy at the body shop take a look under the hood and immediately we both noticed the radiator cap was off and liquid was leaking everywhere. there was also smoke coming out of the pipe of my car. i immediately called priscilla and informed her of what happened. after the body shop was finished with my car, they noticed there was still smoke emitting from the pipe. it was not drivable. after they replaced the grill shutters my car should have been fixed. however, i towed it to another dealership (jessup caddillac) in cathedral city. on 02/13 for another diagnostic. sergio (service advisor) informed me that due to the radiator cap being off, there was radiator fluid that leaked into the engine causing the cyclinder head to be replaced including rebuilding parts of the engine and the cost would be $8600.00 i then called moss bros. buick gmc and spoke with the supervisor matt. i told him that someone left the radiator cap off and it leaked fluid into the engine which now i have to replace the cyclinder head and rebuilding of some the engine parts. in additon, that is going to cost $8600.00. he told me that his technicians would leave the radiator capp off and he would not take any responsibilty for the damage the radatior fluid did to my car. he also stated that the radatior cap could pop off any time if the engine is overheated. however, i have a statment from sergio (service advisor) stating that if my engine was overheated, i would blow a hole in the engine before that cap comes off. i don't think it's fair they caused the issue yet they won't accept responsibilty and pay for it. read more

Moss Bros huh...more like Toss Bros as in toss this Dealership to the side and never use them. The reviews are very much true. I should have read Yelp before I even called to waist my time. I called earlier today about a Sierra Denali and spoke to a salesperson whose name I forgot, told them my issue that I was having with another dealership and asked what the rough numbers would be on this particular Sierra Denali they had in stock. He said no problem and took down all my info and said that he would call me back right away. This was around 3pm...6 pm comes around and no call..I decided to call back and spoke to a salesperson named Ryan and explained that I had called earlier. I gave him my info so he can look up to see who I spoke to and he couldn't find anything. He asked me to stop by...why would I stop by if you guys couldn't even handle a simple thing like writing my info down and returning a simple phone call. I told Ryan I wasn't going to waist my time and hung up. What a waist of time these people are. Totally unprofessional, lack of customer service, lack of anything and everything. DONT WAIST YOUR TIME FOLKS!! I really wish I could give negative stars!!! read more

Do not come here for anything... Good luck in trying gettting a hold of someone in service dept and parts dept If you leave a voicemail, they will not call you back. Because of their $hity service. I've decided to do do my own oil change and tire rotations. I called the parts department, some guy that took my call hung up on me because I asked him to speak up. He was mumbling and speaking indistinctly that I couldn't understand him. Management needs to talk to them about their horrible service. I've been a loyal GM customer for many many many years. I even have GM stocks...its over $61.. Im seriously thinking about going with tesla for my next car... My wife has been looking and wanting an EV car. She's right! I think it's time for a change read more