They treated me kindly with respect and they assisted me 100%... I will most likely go there again.read more

Service technicians were quick, friendly and knowledgeable. Will be taking my other car back there…read morewhen its time.

I've been on the road a lot! I knew I needed to make getting my oil changed a priority. This…read morelocation was short staffed which they informed everyone who pulled up so they could know the wait would be a little longer than normal. Everyone stayed. Evan mostly took care of me. He was funny and very knowledgeable. I got everything taken care of and the price very reasonable. I would go here again when I'm in the area.

Came in with my 2021 Tahoe (serpentine belt replacement). The staff had issues getting the new one…read moreon but were relentless in their efforts. While getting it on, a pulley was damaged. The manager informed me of the damaged pulley and replaced it at no additional cost. Despite things working against them, the staff here were insistent upon getting the job done and that they had a satisfied customer. Thank you Angie, Will, Church and the others.

JJ's Auto Service took great care of me and my Mercedes, which had a few issues. Their pricing was…read moreliterally a fraction of what the dealership quoted, which was a huge relief. From the moment I walked in, I felt welcomed and well taken care of. They even gave me a tour of the area, which helped me feel comfortable and at ease. I was so impressed that I went back the very next day and brought my Jeep in for an oil change. That says a lot about the trust I have in them. I'll definitely be using their services again--hopefully not anytime soon, but if needed, I know exactly where to go.

The service was fast and top notch. The value was perfect. Have been here before and will returnread more

I was down in Orange Park for a monthly training and my oil change was due. Given that there's a…read morefew oil change places within a few blocks, I just pulled into Famous. I can't remember the last time that I've been to this franchise, as I usually go to Take 5, but I'll definitely never go back to this spot. The first alarm bell was that they made me get out of my car. I just want to get in and get out. There should be no need for me to get out of my car for a quick oil change. The second alarm bell was that the few men on staff were swearing up and down that I had been in to their shop recently (I had not) and that they had recently had a car "just like that." It wasn't just one or two comments, but went on for a few minutes and creeped me out. The third alarm bell was that after I filled out my information in the iPad provided and asked if my Veteran/Military discount was included, I was told that it should all transfer from my current profile. I didn't have a current profile. I haven't been to a Famous in many, many years. As I was waiting in their office waiting area, one of the guys came in to walk me out to my car and, basically, up charge me on stuff. I commute to St Augustine every day for work, so I'm staying on top of my oil changes and fluids. However, I'm fairly certain that my coolant needed to be topped off, so I let them do it. That said, I was told that my Veterans discount would "transfer over" and it wasn't included and that they were going to put the current oil that I was using in my car, which was non-synthetic, and they put in synthetic thinking that I wouldn't notice. When my bill popped up to be nearly $200, I looked at it and said that I don't put synthetic oil in this car and that kind of oil should not have been used. The guy at the desk took it down to a regularly priced oil change, but not without making comments in a smarmy tone like "the customer is always right" and generally making me feel like he got caught trying to upcharge me. I felt very uncomfortable from start to finish here. Everyone, ladies especially, avoid this place at all costs.

We pulled in after the light turned on. Alex welcomed us and immediately started to work getting us…read moreinside. Naturally, he discovered a few extras that required attention. In response to Alex's recommendations, we chose what was required. He was easy to deal with, accommodating, and friendly. not being intrusive. When needed we shall return. It was good service.

I came here because my car overheated when I was driving down Blanding. If you're running errands…read morein a lot of stop and go and your car is 13 years old, this can happen. The Sears guys were able to take my car in immediately and told me it was going to be $29.99 for a diagnostic for my cooling system. After about an hour, they told me it was an electrical problem and a much bigger issue than they were able to fix there. Luckily, they recommended I take it to the Honda or Acura dealership and I did. Very good call. I'm giving them 5-STARS because of their honesty and how they handled my situation. Really professional staff at this location and I would recommend coming here (and I have come here) for other car issues. In the end, they waived the diagnostic fee and made sure to tell me exactly what they had found. Very grateful for the terrific advice from Sears Auto Center staff. A+++++

Made an appointment to get my oil changed - came in at the appointed time; not only did the person…read morehave no knowledge of the appointment made the day before, but he acted like he couldn't care less. "Best I can do is reschedule you, because we don't have time today." VERY rude and dismissive! I was trying to get this taken care of before I went out of town this weekend. Luckily there are plenty of other auto shops in town.

I been here 3x and only got 1 oil change there because they are so slow and have only 1 bay open…read more They are slow slow slow. I waited 30 minutes and no cars moved. This place sucks

We went in for a basic oil change, they changed our air filter, and topped off our fluids. Next day…read moreour check engine light was on and a week or so later, all off our lights on the dash were on. We never had a problem with our car until we went there, never again.

In the almost 2 years of living in Jacksonville, this is the only place I've allowed to work on my…read morevehicles. Fair pricing, great service, and full of integrity. I got my vehicle serviced today and Tyler was incredibly knowledgeable, able to walk me through what I needed and didn't try to coerce me into buying things I didn't need. I did get more services done than I intended with my trip - but it was well worth it as the cost was not over-the-top. Highly recommended!

Tire patched quickly and efficiently. Price is competitive. Every time I have used Mavis for…read moreservice they have done a good job. If I had any issues or problems, they corrected them promptly. Thank you.

Quick service and friendly staff. Definitely coming back again. Good deals if you go to there…read morewebsite for discounts

I have been waiting with 2 cars in front of me since 2:39pm , it is now 4:23pm and I'm still…read moresitting in the bay no one has attempted to come start my oil change let alone say "I'll be right with you" or anything , I have watched 6 cars that came after me get serviced in the right bay that came after me. Yet I'll still waiting.

The workers are soooooo hospitable. The minute that my car pulled up, I was greeted with a cold…read morewater. I appreciate this level of service.

Nelly, Nelly, Nelly. Man, you can't have a name like that and be acting the way you did. I possess…read moreover 20+ years of customer service at the age of 35. When you begin to question what I just said only to escalate the situation, especially as the employee, is not the way. I'm a customer looking at their phone waiting for service after driving back 2 hours into town in my work van. Then whistling/hollering at me from across the shop/property because now YOU are ready for me to pull into the bay is not satisfying...instead of walking up to my open window or tapping on my hood to get my attention. You can clearly see I'm not paying attention and you work in a shop dude, mechanics yell for/at each other all the time, how am I supposed to know that's my calling sir? To take offense to my last comment before you kicked me out, "there are other ways to communicate" is sad. Not even a "my bad" or could've simply cracked a joke about me being on the phone while "driving" to get my attention to pull in would've saved you the trouble with your organization and the loss of my/our business because I'm driving almost 1k miles a week needing an oil change about once a month, if not more. I was forced to go elsewhere and I really like the Valvoline instant oil change place they checked all my lights, blinkers, filled up my tires and have a much better/effective oil removal process. Take 5? More like Take Off, I'm outta here and never stopping back there are too many other places where my money and time are much greener.

I have been here a number of times since my last review and I struggle to understand the one star…read morereviews, because that has not been my experience at all. In fact, when I am getting tired put on or oil changes, I am in the lobby for an hour or more and I hear the manager's interaction with customers. He is always respectful and he always seems to be trying to save him money, even though some of the repair repairs can be very expensive. I trust this location with my wife's car, my son's car, my daughter's car, and my car. A lot of the times I take it in myself just to make sure they take care of the things that I need taken care of, but there have been occasions where some of my kids have come in, and they have been treated with the upmost respect And they were never up charged. There is a Tires Plus location that is about a mile and a half from my house, much closer than the store, but I keep coming back here because the manager never oversells me, never tries to give me things that I don't need and always listens to what my concerns are.

If I could give zero I would. James Y the manager at this location was VERY rude and…read moreunprofessional. Had one tech working and a little girl(11 -12 years old) in the Bay Area the whole time while that one tech was working. 2 women don't know what to do. Calling every where for a tow and because my daughter's fiancé came and helped he had the police come to tell us we had to move the car. James is definitely not a helpful guy!!! Do better at this location! I'm pretty sure the way he talks to customers is what he does because the district management doesn't care. Smh!