My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

Always dread finding a mechanic shop, glad I found them. I had my drivers side window fail and…read morewasn't looking forward to getting it repaired. They got me in quickly with a fair quote. They got the work done the same day and even cleaned up some of the mess I made with my quick repair. I would totally trust this shop if I need them in the future

Stopped by this coffee shop prior to running errands in the Tacoma area. I was excited to see that…read morethey use beans from a small roastery located behind the building, but that's as far as the greatness goes. This is a smaller coffee stand so I wanted to support instead of going to somewhere like Sbucks, but maaan. We were in line here for literally 30 minutes. I would've left but had someone in the front and back of us. Our coffees tasted pretty average and the smoothie we got my son was super thick but eventually melted a little and thinned out. Great concept to have the coffee shop attached to the auto shop, but they definitely need to staff this place a little more appropriately for the amount of business that comes through on a busy road.

I never leave reviews like this but unfortunately the older blonde lady who works here is not very…read moreprofessional.. she seems more like a McDonalds drive thru worker in the sense that she does not communicate at all during your interactions and she just wants the orders made fast (although it still doesn't happen with her) and doesn't care to converse, almost just robotic. "What are you getting today?" and nothing more. Also the coffee does not taste very good at all. The younger individual working with her is also seemingly rude, or just very unenthusiastic. He just hands you the drinks with no effort in a simple "have a nice day" or anything just silence... very odd. I have never been to a coffee stand where they don't at least say "Hi how are you?" I'm not looking for a whole in depth conversation but geez a little customer service spirit could help these two a lot. I've been coming here for a while but these two must be new or i somehow evaded their shifts until now because wow.. But i will say aside from these two i ran into today, the other girls that work here are very nice and make amazing coffee. I usually come in on Thursday-Sunday mornings and the young women who works those days are very upbeat, friendly, timely, and the coffee actually tastes the way it is supposed to. My note to anyone reading this review.. do not go in on the early morning on Tuesday.. or if you see a young male, or older blonde woman working i would just go elsewhere. Any of the other workers are a much better bet though. Never a bad experience until today with these new employees (new in my experience since coming here)

Great team, always there to take care of you in any way they can. Repeat Customer for sure!read more

I'm really glad I came to this jiffy lube, it always feels like a gamble going to a quick service…read morestop for me. This location was very comfortable and friendly. I came in the early morning and I drove right in and got to stay in my car. Employees were very kind and made me feel comfortable, they also didn't make me feel like they were selling me a bunch of stuff. Honest and flexible feedback for my car. I will come here again (: EDIT: I have lowered my review because after leaving my service I realized that my stereo and charging ports are all not working now. There must be blown fuses from them testing and connecting my battery incorrectly. My other technician let me know this is unusual and the result of improper service.

Always informative and accommodating to a busy schedule, great customer service and quality…read moreautomotive work.

Had them change a hose that was leaking for the power steering. A day later had to go back because…read moreit was out of power steering fluid. They said they thought the hose they just replaced may have leaked......we told them we were leaving for a road trip the next day, and the owners son said if anything at all happens let us know right away....the next day left for a trip to Montana from WA, the power steering unit went out because there was so much fluid still leaking out of it...and because the alternator was right underneith, it had to be replaced because the leaking fluid made it burn up. Called them, the owners son answered, couldn't believe what had happened and said his father would call us back, he was so sorry. I NEVER got called back from these guys...DO NOT TAKE YOUR CAR HERE FOR REPAIR.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

Fantastic CLEAN, fresh smelling, well lit delightful Customer BATHROOM. Inspired by the Four…read moreSeasons Hotel Quality. All I do is research in the automobile business. I happen to own a unique Subaru Legacy. I love independent repair shops where the owner is there every day at the front desk or in the shop. Josh usually answers the phone and knows Subarus well. When I go to any of the factory authorized dealers the service managers don't know Subarus, don't own Subarus, don't touch a Subaru with a wrench themselves. When you go to a specialty shop that is all they do from the front desk backward, talk and think Subaru. Factory authorized dealers hide their service departments. Specialty shops don't and you're always able to have something pointed out in the shop while the car is on a lift. Dealership service managers take a percentage of the repairs they can scare you into for too high a price. Roopair repairs for way less using factory authorized parts or better if you like. Josh has a hard job, harder than a factory authorized dealer. After 17 years he knows he must be honest with customers and helpful to build a long-term relationship. I admire Josh he is direct and honest in a most polite fashion. His sense of humor and honesty is actually delightful and colorful. His customers appreciate his consistency and management. I appreciate the quality of workmanship and dedication. I don't mind driving an hour for specialty service. While waiting for my service I walked around the neighborhood good restaurants and fun stores around the corner. Looking Forward

I've been going to Roopair for approx.15 years, as long as I've owned Subaru's…read more Josh is great, he's often up front. They're not the cheapest and not the most expensive. Roopair has been honest the whole time I've been going to them with excellent quality (repairs and service). They've told me when I don't need a repair and keep track of needed upcoming service. A few years back, I started to buy an Audi, yet since they don't repair Audi's, I bought another Subaru! I'm going back tomorrow to test and replace a door actuator on my 2018 Subaru Impreza.

I brought a car to Simmons today for an inspection before my daughter purchased it. The technician…read moreassured me they would include photos of the undercarriage, as I wasn't allowed in the shop. After a quick 15-minute inspection, they claimed the water pump needed replacement--even though the car has only 39K miles. They said it had leaked previously but wasn't leaking now. $500 to replace. They also recommended replacing the cabin filter for $112, even though it's a $10 part that takes about a minute to change with no tools. The oil change was priced at $91 for just four quarts of oil and a filter. When I received the inspection report, the promised undercarriage photos were missing. The technician claimed they "wouldn't post" and had been deleted--yet other photos were included. This wasn't a true pre-purchase safety inspection but rather an exaggerated upsell on repairs. I usually don't post reviews, but this experience needed to be shared.

As of 4.15.24 I give a zero star or negative if I could. My husband got his car "fixed" here two…read moreweeks ago. For his car. Overheating he paid $5k two weeks later his car is over heating again and on top of that all the oil leaked out of his engine. He's never had an issue with oil leaking this is crazy. We've been cheated before and this has the makings of being cheated out of thousands again. I'm truly disappointed we thought this shop was going to be the exception. Unfortunately it is not. I'm still hoping they will make it right but we will see. As of 4/22/24 update. I received communication from I believe the owner they arranged to have my husband's vehicle picked up within 45 minutes within 24 business hours they fix the problem. It fell under their guarantee so we did not have to pay for any of the repairs so far so good we just received the vehicle today, I am very impressed with how they handled and the situation and how quickly they handled it

Courtesy Auto Service & Tire in Tacoma by the mall tried to charge me almost $1900 for an…read morealternator on a 2011 car. The owner/manager claimed that they had to special order the part from the East coast & it would take about a week to get it. But, they had loaner cars for $25/day that I could use in the meantime. Those charges would be on top of the $1900I. I got my car out of there in a hurry. On their webpage, mission statement from owner mentions honesty & ethics. Really??

I'm barely given any 1 star review; but this one is overwhelmingly full of trash that I have to put…read morea note for anyone's future recommendation! 1. I came early Tuesday 04/18 morning to see any availability, the store manager told me they were full and referred me to make an appointment! I did, and there wouldn't be any slot until next Monday 04/24 at 0800 am. Funny how they made an appointment slot; when I checked online later, it was still open that week. They just want people waiting for them, instead of waiting for customers. 2. The store manager told me only $75 for inspection and it would be deducted for the repair cost later. 3. I took a day off, and came early to Apr 24. The salesman told me the whole cost for inspection is $175.38 and won't be deducted for later repair! Seriously!! 4. Trust is what you build for business but I guess they don't give a damn, since they are next to the mall and always pretending to be professional. Final word, I did go to BUCKY's TACOMA on the 48th. I did only $70 for inspection (fact only $70, no extra labor's hidden fee that goes up to $175) But the senior mechanic wouldn't be available until next month because of vacation. SO THEY REFUNDED ME $70. Please, support your local store before going to this so-called best service store in Tacoma!!! They are really on a whole different level of Bull-shit!! And I will bring my complain to anywhere I can! Even file a complaint at WA state!