Kiya and Sean are great to work with. Great service. Would recommend this dealer 100%.

I am filing a formal complaint regarding the purchase of a vehicle from Carin. The vehicle was represented as having approximately 56,000 original miles and being in proper working condition at the time of sale. Shortly after purchase, multiple mechanical issues were identified. A full diagnostic inspection was performed by both an authorized Audi dealership and an independent reputable repair shop. These inspections revealed multiple fault codes and indications that the vehicle had prior mechanical issues before the sale. During my attempt to address these concerns with the seller, I was directed to take the vehicle to a specific repair shop associated with the dealer. I declined due to concerns about impartiality. Additionally, an individual associated with the dealer accessed the vehicle and cleared diagnostic codes, stating that the issues were already fixed. This action interfered with my ability to accurately assess the vehicle's condition. Further, an Audi technician indicated that prior repairs or issues had existed, yet no documentation or receipts for such repairs were disclosed at the time of sale. When I requested a second key fob, which was indicated in the vehicle history, the seller became uncooperative and dismissive of my concerns. Pushed me away and said, have a good day. Based on these facts, I believe the vehicle may have been sold under false pretenses, with known issues not disclosed at the time of sale. I am requesting a formal resolution, which may include repair compensation, partial refund, agreement. I am prepared to pursue further action through appropriate legal and regulation channels. read more

This dealership sold me a car that has been nothing but constant problems. Since the purchase, I've had to spend a large amount of my own money on repeated repairs that kept coming one after another. What should have been a reliable vehicle turned into a continuous source of stress, financial pressure, and frustration. The car was clearly not properly inspected or was misrepresented. After everything I've gone through, I now fully understand why so many people do not trust this dealership. Learn from my mistake and stay away read more

I submit this complaint to both warn the public and formally document what I believe to be deceptive, fraudulent, and predatory business practices carried out by this dealership. A close friend of mine was seriously harmed by this business, with devastating financial and personal consequences. The dealership misrepresented the condition of the vehicle, failed to adequately explain or review the contract, and did not take reasonable steps to ensure my friend understood the legal and financial obligations before completing the transaction. The vehicle proved to be unsafe and unreliable, breaking down almost immediately after purchase. It could not even make it off the 5 Freeway in Anaheim after leaving the dealership in Santa Ana. This was not a minor defect--the vehicle was rendered unusable on the very day it was sold. My friend's family depended on this vehicle for essential transportation between Orange County and Fontana. Due to the dealership's actions, that transportation was abruptly lost, pushing the entire household into financial and personal hardship. When my friend attempted to return the vehicle, the dealership engaged in coercive and intimidating behavior. He was pressured into writing a pre-scripted statement as a condition for receiving a refund check. Despite this, the dealership later refused to validate the check when he attempted to cash it, effectively withholding funds owed to him. Additionally, the dealership imposed an excessive and unjustified $900 return fee, even though the vehicle was defective and failed immediately after purchase. As of this date, the refund check remains unvalidated. As a direct result of the financial harm caused, my friend, his spouse, and their children are now facing imminent homelessness. I have never witnessed my friend in such a state of distress. This outcome was not the result of poor judgment on his part, but rather the result of negligence, misrepresentation, and coercive conduct by this dealership. I strongly advise anyone considering doing business with this establishment to exercise extreme caution. I also urge consumer protection authorities to investigate this matter, as no family should be driven into financial ruin by a business that fails to operate in an ethical or lawful manner. read more

We were in need of replacing our vehicle that had been totaled just before the Christmas holiday. We spoke to over 5 dealers and Carin Auto was superior. We live in a remote small town so we were only able to go on their word, vehicle reports and photos before deciding to take the 5 hour drive to purchase the vehicle. Karen made us feel confident that the vehicle we were looking at was the perfect match. Once we arrived Tony made us feel very comfortable with the transaction. The vehicle is just what we needed and the price was fair. Tony even hooked us up with a great extended warranty. Thanks Carin Auto, you really do care for your customer's. read more

Saw an ad for a vehicle that we were interested in went to check it out. They told us they recently reduced the price because it has been on a lot almost 60 days . During inspection, my husband found some things that were actually wrong with the door and a couple other small flaws. We were interested in buying the car if they took another $2000 off . We were ready to pay cash today. They then changed their story and told us the reason that the price was reduced was because of the problem with the door. This was after having a conversation with the manager, saying he didn't know about the door.. Upon further inspection of the Carfax, we find out the advertised one car owner was false. There were actually two owners. They really don't wanna sell cars or negotiate and I'm not sure they're entirely honest since we found two things that they were not truthful about. The manager on a lot was not interested in negotiating and he said he had no authority to lower the price to make a deal.. Essentially, I guess we wasted our time. Bummer. We kinda liked the car. read more

Horrible dealership stay far far far away. Sold me a 2017 Promaster with 40k miles and the vehicles electrical system fried out the day I drove it off the lot it started smoking and wiring melting under the hood. Im glad it didn't catch on fire and make me crash while I was driving.I had to get it towed to a shop then spent multiple months going back and forth with them trying to get it repaired I even had to drive hours away to get parts for the van to try and speed up the process. I thought they fully fixed the issue but a few months later same issues pop back up. I had tried to get service records as they were preforming the repairs but they said they wont have them until the end of the month. I thought that was weird but gave them the benefit of the doubt. Now I am calling asking to get detailed records of what they repaired and they cant provide those claiming they only store them for 6 months. I also paid for a full year of registration but they only registered my vehicle for 6 months and have not refunded me for it. Please stay away they seem like nice people but thats just to get you to trust them so they can take advantage of you. Go else where!!! read more

Have you done your homework? Do you know the car you want and why? Do you know what a fare price is for the make and year you are looking at? If so then go to Carin Auto and talk to Tony and Kiya. They were fantastic to work with. My daughter and I came prepared, and left with the perfect car for what we needed at their listed price. No haggling No uncomfortable Pushy Salesmen. Just helpful and detailed. It was a great experience and when it time for Mommy to get a new "used" car, I will be calling Carin to see what they have in stock. Best Susan 4-16-25 read more

Watch out! Tony's customer service was great, BUT the dealership does not do thorough inspections of the cars on their lot. I bought a car (that seemed solid) on Wednesday, and the check engine light was on by Saturday after driving a couple hundred miles. I took it into a Subaru dealership to find out there was $4k worth of fixings (sensors, CV boots, and brakes). I notified Tony about the issues, and he wanted me to bring the car back for their mechanics to look at, but I do not trust their work at all. They should have noticed and taken care of these issues before putting the car on the lot - especially something like brakes! Definitely not a satisfied customer! read more

WARNING -- DO NOT BUY FROM THIS DEALERSHIP I bought my vehicle from this dealership on September 8th, and the check engine light came on the same day. By September 11th, I had it scanned at AutoZone -- it showed four different codes, including issues with the steering wheel, computer system, engine shutting off while driving, and electronic brake control module. Then, on October 20th (barely a month after purchase!), the truck completely died. I took it back to the dealership expecting them to fix it -- which they did NOT. When I went to pick up my truck, the dealership threatened repossession just because I refused to sign a contract that would have freed them of all responsibility for the problems. I had to call both the bank and the police just to get my own truck back. And the worst part? Once I finally got home, the truck died again! This place sells unsafe vehicles and takes zero accountability. If you value your safety, your family's safety, and your money -- stay far away from this dealership! Terrible experience, terrible service, terrible ethics. read more

I purchased my beautiful convertible Lexus at Carin Auto for a great price ! Be sure you are well informed about car inspections prior to purchasing and do your due diligence! Overall, happy with my purchase! read more

Carin Auto - Used Car Dealers Near Me - Santa Ana, California

I didn't even have the car for 24 hours and check engine light went on, I've had my car for almost 2 years and nothing but problems and along with more money being put it. My engine went out and to still owe, come to find out many recalls on the vehicle and the engine was bad from the moment I bought it. It had a crack in it. I'm so disappointed that for my very first car purchase I was sold a project that was going to leave me carless. I've called and tried to ask For assistance and help. Not only did my paper work get filed wrong in the dealers part but I had to pay late fees for my tags and my new plates were mailed to dealer and not me. Took me a month and a half to get them mailed from dealer. Beyond disappointed, when I went back a few days after purchasing my vehicle to talk to Tony a lady pulled in and was upset and said I just bought this car you guys said you were going to fix this problem and the check engine light is back on. Smh that was a red flag. read more

First, let me say that Ash, Kyia and Tony...make you feel welcomed. Me and my son came here for the first-time about 3 weeks ago to get him a car after his 04 Honda Civic died at 204k on the odo. We were looking for a 12 Kia Optima. We found one for a great price. That same day, I saw my dream car 2012 BMW 335i Sedan. They had one and told "Tony, tell everyone who ask about THIS car, it is sold". I was back 10 days later...this is great place to get a great car. My bimmer and my sons optima was in "mint-conditon". If I ever need another car...coming here. LARRY C. The pictures speaks for themselves as to the type of cars Carin auto has on inventory. read more

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I did like the inventory however I don't like the hold fee of $150. Non refundable so be careful.