My experience buying a car from this Carmax was a mixed bag to be sure. This isn't my first time…read morebuying through a Carmax. It's a fine option for a person who doesn't really need to be "sold" a car, rather someone who has done all their own research on what they want to buy, has a price in mind, and just wants to go get it without too much hassle. There are some advantages to buying here, like the ability to bring it back within 10 days for a full refund, and not having to haggle. If you like the price, you buy the car, if you don't, you move on. Disadvantages of course, are pretty much that the salesman is not super motivated to sell you a car, and is therefore not going to be very knowledgeable about whatever car you roll up about and want to look at. This is fine for me, I knew what I wanted, and I got it. It wasn't without difficulty however. The specific car I wanted had to come in from Georgia, which I paid a transfer fee for. It was supposed to take 3-5 days, it ended up being over 2 weeks. This left us short a car for awhile, as we had already given up the other car based on their timeline. They did refund the transfer fee, so that made it partially right, but I say this to not take their word on their timelines. My second complaint, is that the transaction took WAY TOO LONG inside Carmax, especially given I had already filled out most paperwork in advance. The person helping us seemed pretty new, and she kept having to get up and ask other associates questions. She also was not very observant, we were pointing out things on the screen that she was missing. She really should have had someone looking over her shoulder to help, as she was not ready to be on her own. Finally, it's a good thing I advocated for myself and knew to check for certain things. Our new car is a plug in hybrid, and the car was supposed to come with a charging cable. It was not in the car anywhere, but with a little persistence they gave me one from their service center. Carmax does do a thorough inspection on the cars they sell, and actually, the independent shop I brought the car to said they've not had many problems with Carmax missing things. In my case that held true, their Volvo certified mechanic found nothing wrong with my car mechanically, and said it appears to have been well maintained and serviced. He did find a very small windshield chip, which Carmax fixed free of charge without any complaint. Would I buy another car from Carmax? I would, but I am someone who just needs someone to facilitate the transaction, I'm savvy enough to know the car on my own and do my own research. I wouldn't recommend Carmax as a place for the inexperienced buyer.

car returned less than a week later!!!!…read more andrew was the sales guy. had an appointment for 10am. my uncle and i test drove the car. i really liked the car. got the paperwork started. after i left, andrew and i communicated via text message. told him i would come back between 5pm-6pm to pick the car up. this would give carmax time to clean the car and have it ready. i left carmax around 11:30am. that's over 5 hours before my appointment to pick up the car. got dropped off and how about the car is still sitting in the exact same spot as i parked it when i did the test drive. not cleaned at all and they thought i was going to accept that!!! andrew was still there when i arrived. how about he did not acknowledge me at all. did not apologize, nothing!!! other carmax associates apologized. ray came and personally apologized and told me he would definitely have the car ready saturday by 12pm and they paid for a lyft to take me home and pick me up. i sent an email to the sales manager, tristan about the situation and how dissappointed i was with how andrew handled the situation. not professional at all and if it had not been for ray, i would have took my check and went elsewhere. when i picked the car up ray met me outside and made sure i was satisfied. i have not bought a car in over 16 years. the car is a 2021 so of course i want to make sure everything is fine with it. i have 10 days and if i'm not completely satisfied i can return the car. it was not my plan to return the car. i took the car to the honda dealership to make sure everything was good. they sent me a video saying a main concern was the control arms and the sway bar needing to be fixed. i took the car back to carmax and showed them the work order and video. chad in the service department said it was covered under my warranty. i left the car over night and patiently waited for carmax to call me back. i ended up calling them back the next day when it was going on 4pm and i had not heard anything yet. spoke with chad and he said that the service manager and technician looked at the car and said the parts are not failing and the only thing they did was change the air filters. they didn't even want to rotate the tires. my uncle and i went to carmax and talked with the service manager and sales manager. showed him the video where honda clearly stated that the control arms were a major concern. after about 30-45 minutes of my uncle and i talking with the sales and service manager, they finally agreed to fix it but with after market parts! i would not have known where the parts came from. junk yard, auto zone, who knows where! after all that, i was so done with carmax and their messiness, i gave them back that car. a week of mess!!!! brian, a sales associate was very nice and told me, he completely understands. he said, "you got to make sure it's right" brian started the return paper work and took me to the service department where barry was. barry had an attitude from start and acted like it was a bother and inconvenience for him to do the return paper work. then he is on the phone with the credit union and yells loudly "he needs a 15 day" which was so unnecessary! not professional at all!!! i will never step foot at the greensboro carmax on 3412 w wendover ave, ever again!!! i returned the car way before my 10 days was up. they give us 10 days but want to take their time handling their part. 30 days later. i ended up calling corporate in virginia. don't waste your time going to that carmax!!! if it wasn't for ray and brian i wouldn't even of came back when the car was not even cleaned!!! do better carmax!!!

I got my car in May 2026 the car is great but I have not received my tags to my car.it is now July…read more17th, I am now riding around on an expired 30 day tag. I have been calling just about everyday to the greensboro location about my tags and still no tags. I even asked if I can pick them up. it's frustrating and I know if I get pulled and get a ticket, they would not pay for my ticket. If its another way I can get my tags I would be glad to know.

This car dealership is very unprofessional and does not follow laws of North Carolina regarding…read morerepossessed vehicles. Do not waste your money at this location. They will follow you around town, lie to your face, and will not let you pay your one month late payment instead they demand full payment of loan or your vehicle is taken and resold for much more than you owe and they will text you and go as far as talking pure crap to you and threaten you that they will report to your credit. Do not waste your time or money here.

We had a very Great experience buying a car from Granmotor LLC on Manley Dr. Greensboro NC. Saheed…read morereally satisfied all of my customer needs and acts with transparency and integrity. Saheed really works hard to deliver the best pricing. Saheed is fair and honest. I will definitely buy again from Granmotor LLC of Greensboro.

The shop that's working on my car says, who ever owned it before me really abused the car. The…read moredamages are from long term use. This is what you get from the cars they have. One you leave the lot, you're on your own.

A few things about this place. The only benefit was the car I purchased from them. Beware don't…read moreput down any holding fee down. They will keep your money and take you through loops and zig zags to get it back. Even with full proof that the money was never returned. If you can spare to hold with cash and return with cash that'll be your best bet. If I didn't call back to ask for my hold fee. They would've never given it back. They have screened my calls and given me the runaround for days now. If the bank is telling you that the transaction never satisfied the account then why are you still saying you refunded my account when it's not there. Second the customer service is horrible. On my pick up day. Leonard, Hamze and their boss are horrible. Gave me a half ass detail on the car they sold to me. I mean what can you expect from shitty ppl. I could potentially be a future customer again or even spread word about this dealership if they actually have good customer service. After seeing how there boss doesn't say anything or make his place of business pleasant it trickles down to the office. We We're sitting in his office doing paperwork and he doesn't say two words to me. He then walks out of the office and doesn't say anything. Then Hamze walks in and tries to pressure me into doing a document that I clearly said I would do without him doing so, because if you guys wanted to do it then you would have charged me to do the same thing. I came to get the car and hand you the check. That's it! Got a whole check but can't refund me my holding Fee. I Repeat Stay away from Triad Imports! Your claims not adding up Triad Imports. Fix it!

Helping my father get his 2009 Prius fixed while visiting, I floated a project on Yelp and got a…read moremessage to call w more info. I gave William the vin and got a quote for 1/2 what the dealer would charge. He even mentioned that if we bought our own part, he'd install for the labor cost. I read we bought the OEM part from him. We scheduled the work, William exceeded any expectation for promptness, kindness and professionalism. Going forward Exotic and William will be the go to for my Pops! Two days later- he messaged to make sure everything is working properly. Recommended without reservation.

Awww man I was out and about early store hours read 7:30 - 5 welp it's 8:30. I waited a few and…read moreleft.

We had a fantastic experience at Nile, with good prices , good people, and a good car. Excellent…read more Highly recommended!

Very friendly, professional and knowledgeable. They have a lot of nice Hondas for a reasonable…read moreprice. Purchasing was easy and straight forward. Our mechanic said the car was in great shape!

Being in the market looking for a different car I was checking all of the sources that I could…read morefind, new dealerships, used dealers, auto mags, classifieds, online listings, and yes, even Craigslist. Way into my search after looking at a few car I saw an online listing for a Mazda3s for sale in Black along with a few pictures.. The listing did not say much, but it had a phone number, and said to call for more information. I called the number and reached a Mr. Ben Miller. We talked for a while briefly over the phone, and he told me whatever I asked about the car. Now this is where the excellent service part comes into place. I told him about my schedule over the next few days, and he said that if he had the car he would meet me early Sunday morning if I wanted to take a look at the car. We all know that car places are closed on Sunday., so that was great. But since it was a nice car, and I wanted to take a look at it before somebody bought it, I made a crazy suggestion, that if he wanted I could take a look at it after school, and I finished with other stuff, and 10 PM. What do you know, agreed. I was kinda shocked to that part. I drove from Raleigh to Greensboro late at night and he met me at his office late at night. He was just one of the nicest car sales person you could ever meet. So we test drove the vehicle, and it handled well, was clean on the inside, and appeared to have been painted on the outside. We went inside and talked numbers, then I agreed to purchase the vehicle. While he was filling out all of the paperwork he told me about some of the things that he did. One thing he can do is buy cars and sell them to you. Not exactly a broker, but similar from my understanding. This is how it works from what I can remember: 1) You specify the exact car you want, make, model, color, options, etc., and he finds it for you. 2) He goes to the dealer and buys it way cheaper than a normal person can. Way below invoice, and what the dealer is actually paying the car manufacturer for it. 3) Then he sales/leases you the car, are a low price. 4) You drive away happy and become a loyal customer for the future. All in all I would recommend buying a car from Miller Auto Sales in the future, and I think it is even worth the drive from Raleigh to Greensboro, or whatever part of town you are from to get a car from him. After all, who doesn't want to save a ton of money.

I won't go into all the details, but I will say that Mr. Miller began subtly insulting me from the…read moretime I arrived to look at one of his cars. I think that's his strategy-- he takes a condescending tone with his customers in the hopes of pressuring them into a sale. If you decide to buy something, go in with confidence and don't let him play any games with you. Personally, I decided that it wasn't worth buying a car from someone who couldn't show me respect.

Fantastic used lot! Great selection, great trade-in-value and willing to negotiate…read more I recently bought a ford truck that had a crack in windshield and broken front dam (identified before purchasing) and they promised to take care of it. They stuck to their word and kept consistent communication so I knew where I was within the process. I'd definitely buy another vehicle from them! Geoffrey Taylor was a terrific salesman and Steve from the repair shop was also great to work with.

Please don't buy car from here they will rip you off…read more Lots of cheating happened to me when I bought my car. They will upsell so many stuffs new warranty and app carfax so on and so forth don't fall for that trap please

Had a great experience there with the salesman Khaled. Very knowledgeable guy. Helped me get a 2020…read moreHonda Accord. The place was very welcoming. And they were ready to show me the carfax on every car.

So, I just bought a house and my credit is not exactly the best because everyone knows your credit…read moregoes down when you make a major purchase like that. I had a 2020 Chevrolet Volt that I had been leasing and one day it just completely died on me, like everything shut off while I was on the freeway. So, needless to say I needed a vehicle and I was only able to qualify for DriveTime. Purchased a 2014 Ford escape, and all in all I love the car. Except for today, when I had to take the car in to get the rear upper and lower control arms replaced because apparently this car had been in an accident and it bent the frame. Which was not disclosed to me at the time of purchase. $2,200.00 I'm out because these people didn't do their due diligence. This place is a scam. Would not recommend

I'm literally in a car nightmare! We bought a car in January from Drivetime. Drove it two days and…read morethe check engine light came on. Called the warranty company and they told me to take it to the nearest in network shop-which is Firestone. Firestone fixed a problem and told us to come get it. We did, got a mile down the road and the check engine light came right back on. Ok so we took it back...next day, Firestone calls and says that they can't fix the problem that it would have to go to the Kia dealership. It has been at the dealership ever since. The car is throwing a code for complete engine failure. Kia and silverrock(warranty place) have been back and forth. Was told there would be a new engine installed, ok great. Fast forward till yesterday. Kia calls and said that silverRock has denied the full engine replacement and that they approved a part to be fixed but the part is on back order and can take several weeks to months to receive the part...umm no! SilverRock won't give me a rental car unless I pay 300$(max amount they will CONSIDER for reimbursement). WRONG. So I called Drive time and silverRock to see if I could just switch the car out because this is a nightmare...nope. Sorry. No one will give us a rental, offer to have corporate call us or nothing. They are at fault and somehow we got the bad end. Please help us get this out!