I actually enjoy this drive thru location. Service and quality has always been excellent, the employees have been very nice and polite! Food is always delicious and spot on, they don't charge for extra sauces either which is great. Inside diner is clean as well. read more

The new CALI XL is Simply the BEST $5.95 burger in S. Calif. Puts In N Out and Baker's to shame!! Big, juicy and super YUMMY. Try it, as it is right up there with the Jack in the Box Smashburger at a much cheaper price.....Fast service via the Drive thru... read more

Well call me foolish - someone in my household wanted Carls - I warned them that this location was beyond Good. When we got home from the drive thru - of course the entire order was wrong. I should have checked because every time i come here they screw up. read more

Carl's Jr - Chicken sandwich with zucchini they forgot ketchup and ranch. Lovely ugh - Fast Food Near Me - Banning, California

Mad I ordered 2 Diablo large Combo meals . I medium double big Carl meal ( waffle fries). And a double big Carl easy sauce, no lettuce . Somehow no waffle fries the girl fixed that . Somehow the double Carl on the side is a single , sauce every where with lettuce . I ordered it on the side due to health issues and cannot have lettuce . I am mad . Every time I come here they mess up my order , then they don't answer their phones read more

Restaurant with the worst customer service in the plaza... Manager gave me fake name "John doe" to be exact. Unprofessional and without a doubt rude. I'd take my business elsewhere if possible. Be careful folks! I only gave a 1 star because it was mandatory but 0 stars is appropriate for this location... poor poor poor read more

Went in today 02/12/2024 to get my free western bacon cheeseburger. The workers there are very friendly and greet you as soon as you walk in. They are also very patient as my husband and I were having a problem with our Carl's Jr app They took the time to help us redeem our free burger . read more

Carl's Jr - My free western bacon cheeseburger - Fast Food Near Me - Banning, California

Went there Mon Nov 4th around 4 pm. Asked the girl in the drive thru if they had grilled onions for the 2 burgers we wanted, She said "yes." Neither burger had any onions. The meat and onion rings were tough and obviously been sitting around for a while then microwaved. Wouldn't spend time with this but the girl at the window was not only rude but seemed to not care at all about the money we earned to pay to eat there. Won't be back. read more

Big Char Burger. What a mess! I knew it wouldn't look like tv but come on what a mess of a burger with a limp chile. No It doesn't get the honor of the word Burger. Don't try to satiate your craving you will be disappointed. read more

Carl's Jr - Big Char Chile Burger - Fast Food Near Me - Banning, California

If I could give this zero stars I would Called in regarding my chicken sandwich was given a nasty cheeseburger all touched and mishandled and was treated poorly with attitude asked to please speak to the manager and he insisted he was and I asked is that how rude he speaks to his customers this isn't the first time my food is missing stale or I get home and it's wrong people here need to get it together or why work there so upsetting how the customers get treated ! Seriously terrible customer service with the manager read more

Carl's Jr - Double CheeseburgerCheeseburger - Fast Food Near Me - Banning, California

Supposed to open at 6. I came at 7 and the door was locked workers just looked at me from inside.

Great burgers. Great young staff. Oreo cookie shake is delicious. Would recommend this place to everyone!

good food and great service,fast ordering good quality food for the best cheapest price

Workers DO NOT KNOW anything about rewards or how it works and just in a hurry to push the order through.

Just wanted to leave a review that the service is quick and makes my breakfast burger specialty every morning and it is always a pleasure coming through and seeing Eliie's smile, she's always upbeat and happy. read more

Fríes are made fresh, always! The service is so so great, they're so caring when it comes to your food (: Inside when you're eating and enjoying your food it's nice and quiet and kept so clean, ambiance shown 100% read more

Carl's Jr - The clean restaurant! - Fast Food Near Me - Banning, California

Honestly I'd have given 5 star the staff and food are always fine it's the ordering window that drives me crazy. Something needs to be fixed in the drive through i can understand why staff members would get so frustrated when you can never hear anything from both ends it makes guest frustrated and I'm sure builds up some frustration in the workers I'd say if anything was to ruin anyones day it would be the speaker outside. Fix this problem and this store is a solid 5. read more

Very clean! I love the service and workers Food is freshly made and warm! ;* It's somewhere food to bring the family and friends. Very friendly. Greetings are great. Workers are always in a good mood. Well taken care of customers. read more

They did a good job fixing their mistakes this place is just too expensive it's 10 bucks a burger like damn shoutout these workers tho they try their best read more

This store is consistently terrible. Last week I went and only ordered a diet Dr. Pepper. That's it, no food. I waited nearly 10 minutes at the window. After waiting 10 minutes they gave me my overpriced drink to find out it was the wrong drink. Tonight my wife sat in the drive thru for nearly 25 minutes with only one other vehicle in the entire drive thru. 25 minutes to serve 2 vehicles???? After placing her order my wife corrected the employee after they missed an order or chicken tenders. She repeated I wanted two orders of the 5 piece chicken tenders. And after waiting almost HALF AN HOUR she received her food and lo and behold the 2nd order of chicken tenders were missing. This store is a mess, the employees are dumber than a box of rocks and can't get SIMPLE orders correct. How is it other Fast food restaurants (in n out or Chic Fila) never mess up an order while this store consistently destroys simple orders? Other fast food restaurants have many more people in line and serve them faster and with correct orders. You have a problem at this store. read more

Ideally located on my route from Pakm Deserg to Hollywood, so j occasionally stop by for my burger fix. I always order the double western bacon cheeseburger. It's is a real bomb. Dripping wet with a bbq sauce.. And topped off with a hot and crunchy onion ring. Add a side of onion rings and a milk shake and you have a meal fit for royalty. read more

I was stuck at the drive thru order intercom for so long that Moses had just split the Red Sea. Three quarters of my life wasted because of this shitty ass food chain. Highly recommend. Thanks for the history lesson. Edit: After eating the food, the bacon western burger bumps this place up from a 1 to a 3. Highly recommend! read more

Enjoy the food as well as the service at this Banning location. The food is always good and the staff very nice and provide great customer service. I was attended by shift leader E. she is great. The restaurant always feels clean and makes it enjoyable to sit down and eat my food. I will be coming back for sure as usual. read more

I have been coming to this Carls Jr. for the past few years. The food is always very good and the customer service is very welcoming. I've always felt like the staff values me and my special orders. Generally I come between 10A and 12:30PM anf drive through. I'm usually greeted warmly by Delilah who has excellent customer service skills. She's always got a smile on her face and a kind, "have a nice day" to me. Most fast food restaurants want to get you in and out. This Carls Jr. makes you want to return for their great tasting food and splendid customer service. read more

Man oh man has this location gone down hill. I've never had such bad customer service, ever! The food quality was so poor. The lettuce was wilted and brown. The buns soggy from onions on another burger. The lady at the drive thru today was so moody and rude. Honestly, she made me question whether I can trust Carl's Jr. as a whole. I question the cleanliness of this location too. I saw her do a few questionable things while at the register. I cannot go back. I'd rather drive out of the way than pay them a visit. At a time like this, you'd think people would value having a job! So many people are jobless and sick. Please provide better service and keep your patrons healthy. read more

Ordered from Carls junior today on Highland Springs in banning California. Just ordered a famous star combo with cheese medium fries medium drink and a chocolate cake. The girl handed me the food without telling me what it was took my credit card made a mistake on the amount and then said she had to debit me again saying it was supposed to be $11 and she only charge me seven dollars so when I looked on my Discover card I see that she's charged me over $13 I asked her the two receipts and she refused to give them to me. Her name is Ashley so she says. The hamburger was called the french fries were pathetic and they overcharged me and they refused to give me either receipt. What a terrible experience there I won't go back there's too many other places to go. I've been going there for 15 years.I won't be going back read more

We arrived with no cars in front of us, it was a simple order and they had us wait in the parking lot. Order still took about 15 more min to receive it with no one else arriving after us. Employees could not handle it they need to hire more employees or get people who are fast paced. read more

Did a Mobil order in the parking lot at 6:40am. The order went through the person I thought waived me, never said a word after 5 mins of nothing I pulled up and Cancelled the order. My card was charged, poor communication. I understand the store wasn't open then don't accept the order and give me a pick up time of 6:47am. I've reached out to the General Manager he doesn't seem to care. I enjoy the food, but the service is horrible and has increased by about $2 plus for a breakfast steak burrito. read more

Visited this location on 6/2/18 at approx. 11:30 am to an empty dining room. (I generally like to sit at a table when I eat. I don't like drive-thru.) My wife, my son and I had 3 combo meals. The lady who took are order absolutely looked like she hated her job. She whispered when she talked, I had to ask her to repeat herself a couple of times. It felt like she just got reprimanded by her manager. They where out of ketchup at the pump. I went up to the front and told an employee that the ketchup was out and the response I got was "we will be right with you.." with their back turned away from me. So I sat back down at our table. Our food was given to us table side with 19 packs of ketchup and 1 napkin fortune three of us. Food was par for the fast food course and service was pretty poor. I figured out why there was no one inside this Carl's at lunch time on a Saturday. read more

I wish I could give them 10 stars because this establishment went out of their way to accommodate us. We forgot to order the crisscut fries and got the regular instead. They gave us the fries we wanted at no charge! They were constantly cleaning the dining area and instead of calling out our number, Cynthia walked over from behind the counter and brought us our meal. Extremely kind, courteous and helpful staff. First time here and we will be returning! read more

I pray to god I dont get food poisoning from this ate half my charbroiled club only to feel squishy chicken looked down cause it felt wrong and see raw chicken. read more

Carl's Jr - Fast Food Near Me - Banning, California

The food here is always fresh and ready to go, workers move fast and have great customer service, I love coming here!

I absolutely love love loveee coming to eat here. The food just taste better each time I go! The manager, Elie is such a sweetheart and so great at her job, always attentive with the brightest smile! read more

Opens at 7am doors still locked at 9am talk about lazy. Noticing this at a lot of places now guess people don't want to work

Please someone teach them how to care and appreciate Customers. There attitudes are the worst from the manager on down. Aloof and lackadaisical. the food is poorly put together and parts are cold. The meat is pre prepped and luke warm. They hate Coupons, when you advise you have one their attitude drops and there is audible sound of disgust. I have found the order is usually not right when you use a coupon ??? I just don't get it. It must be a franchise rather that company owned. I would never pay full price for what you get - poorly constructed items that isn't even Hot. if you must make sure you bring you coupons. read more

I swear they hate me at this Carl's Jr. Every time I got there they mess up my order. The first time i ordered a western bacon cheese burger which is like $7, they Gabe me a spicy chicken sandwich who's is like $2. This time I go i ordered a spicy western bacon cheeseburger and they gave me a impossible burger. They can never get my order right. The service has gone way down over the past few years!! Every time I want to give them another chance they mess it up. No more !! read more

My wife and I stopped by to get a drink. As my wife pulled up to the window, she hit the curb. So the guy at the window opens the window and my wife said, "Dang I'm just all in the curb." To which he replied, "If you want the curve you can have it." He then notices me sitting in the front and says, "Oh Nevermind. You don't want the curve or anything like it." So unbeknownst to me, this was a sexual joke, hence him referencing a curve and then once he realized my wife was a lesbian, him saying he knows she doesn't want said curve. This is EXTREMELY unprofessional and out of line. Carls Jr has some janky customer service number that doesn't even enable you to speak to a live person, you are redirected to send an email. I called to speak to the manager and found out the guy at the window name is Isaac and it was another guy at the window with him laughing. I need to hear from someone in corporate ASAP. read more

I just had the worst service of my life. The lady was highly rude and when I asked her about not wearing gloves she said oh oh well. My order number is 219274 . Time 10:05 p.m when asked for her name she shut the window on me. read more

I get this is a fast food joint. And you shouldn't expect anything at all. But the absolute rudeness from a drive through is ridiculous. If that wasn't enough. Both burgers were cold from the window This isn't a difficult job. I'm sorry the entire place was having a bad day. Both burgers in the trash. The read more

I'm going to a different carls jr from now on... I ordered the $6 Dollar Philly Burger earlier... Less then a hour later I feel nauseous and got it coming out both ends. Food really messed me up!!! read more

The manager the was beyond rude and did not let me speak when I tried to tell her it was wrong. I had to drive back to get the kids meals drinks and my sisters chicken sandwich witch was still wrong. My food was cold, my mom's food was wrong. When I got back there i was given an expiring cake and soggy onion rings. With the drinks and and an incorrect chicken sandwich. I'll never go back. read more

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