A bit on the pricier side compared to other burger chains, but the flavor and service are there for sure. Using the app is a huge help. I've never in all my time in this area, tried this place before until recently lol. I'm glad I did. Think I found another good go to option for food! read more

Delicious burgers, subpar sides, crazy drive thru. The burgers are actually tasty as they seem to made fresh, the patties themselves not so fresh. The sides were way too greasy and over cooked. The drive thru itself had crazy sprinklers going off with one of them busted just shooting water into the air. Ok for a decent burger late night. The service was good, price was decent when ordering with the app. read more

Carl's Jr - Onion rings, waffle fries, Fried Zucchini - Fast Food Near Me - Elk Grove, California

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Came here around 8:00 to redeem the free hangover burger. (No I was not hungover lol). The person who helped me in the drive thru was nice. I have two complains I had asked for no sauce on the burger, and there was sauce. And I'm not sure if it's because this is called the hangover burger. But everything was really greasy. I wouldn't order this again. I rather go any other fast food place. The only reason why I gave this 2 stars is because the employee was nice, but messed up on my order. Would I recommend this location? Sadly not. Go across the street and get some In n Out! read more

I ordered a double Star to go. I got home, and it was a mess. White liquid dripping all over. You expect a burger to be stacked up evenly. This was slapped together, sliding all over. Meat was over done and dry. I went to Carl's because it was convenient. I have an In N Out nearby that never misses. Quality and price is always on target. Carl's? $10+ for a soggy mess read more

This spot is okay. . Just needs to work a little better on customer service, but they've come a long way.

The new Chile Char burger sounds good eh? Look at the pic from actual Menu in the dining room versus my actual burger I bought. Enough said! You are better off making a normal burger at home with mayo, lettuce, tomatoes, char a green chile pepper, slap your favorite ground beef on= Best Homemade Burger read more

Carl's Jr - Actual Chile Char burger with Angus beef - Fast Food Near Me - Elk Grove, California

First time here and will be our last. We were never greeted and we were the only customers in the store. It was our first time using the app so we weren't sure what to do. The lady with the red hair (also working drive thru) was so rude. She just stared at us and didn't say anything. We mentioned we have a code and she goes "ok, I don't know what that means." After going back and forth, we found out that we had to tell her what it was for. She could have just politely inform us what to do in the very beginning to save her and us time. After receiving our food, we even said thank you and still just stared at us. She was rude and unprofessional. read more

I literally only like their chocolate cake here, it's the best thing on the menu. everything else is okay and it honestly depends on if you catch a worker on a good day. otherwise, just get their chocolate cake which is prepackaged so there's no way they could mess up on it. sometimes I order their fries, but that's it. just order their sides and desserts. read more

Carl's Jr - I only like their Chocolate Cake here hehe - Fast Food Near Me - Elk Grove, California

This restaurant has gone down hill very badly. It is in desperate need of a new manager and/or owner. The smell, mold, and filth when you first walk in the door was enough for me to never go back until these issues are addressed. Specifically there are major problems with the drink counter. See attached pics of mold, mineral growth, foul tasting carbonated drinks, etc. read more

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I've been a regular customer for 9 months at this location. For the first time today, none of the burger buns were toasted, the fries were stale, the chicken stars were still cold and the milkshake was all melted! Will definitely not return! read more

Consistent service. Employees are polite and professional, orders always correct, pricing is consistent with like businesses (Carl's Jr has the highest priced soft drinks, $3.11-$3.13 is a gouge), wait times are good to better than average. Although not stellar excellent customer service it's consistently good. read more

I went through the drive thru and ordered a chicken sandwich for $7.28 and this is what I got....looks like they cut the chicken breast in half. What a rip off! I'm not sure if all the Carls Jr. Is trying to cut cost but this is absolutely unacceptable. Never again! read more

Carl's Jr - Hand-Breaded Chicken Sandwich - Fast Food Near Me - Elk Grove, California

You've been warned. Don't judge a place before reading reviews, but I wish I read the reviews before coming in. $10 meal gets u a small drink, small burger, small fries and poor service read more

Carl's Jr - Blood on wrappers? I was told paint? Why is there paint on food products. Does not look like ink. - Fast Food Near Me - Elk Grove, California

I have been going to this restaurant for over 10 years. It's the closest to me and I like Carls Jr. The main issue I have is with the manager. She has the worst attitude and looks miserable every time she is there. I cringe when I drive up and I see that she is there working the drive thru. She has no patience and if you ask a question or for something at the window she doesn't look at you she just rolls her eyes and does little to accommodate. I really don't understand if you are that miserable at your job why would you stay that long! Tonight was the last straw, I ordered a famous star and I tried to tell her at the speaker that I did not want any cheese, but she was rushing me and she didn't hear me so I told her at the window, when I got home, I had a bun and 2 pieces of meat, nothing else! I was going to go back but was afraid of what I would receive in my food. Employees are as good as their leader and she is not setting a good example! read more

I really do love the burgers at Carl's Jr. They are really filling & above some other fast food chains. As far as this location, I give them 3 stars. They have their fair share of good service and bad service. Pre COVID, dining-in was fairly good. Restaurant was mostly clean & service was average. However there were times in the drive thru that they would not have the food ready in a timely manner so they would ask us to park in the parking lot and a worker would bring us our food. More recently, we were in the drive thru & waited a good while for someone to help us with our order. Overall, just an average location, not terrible. Just could be a little more consistent. read more

Carl's Jr - Jalapeño thick burger - Fast Food Near Me - Elk Grove, California

Went into the drive thru, experience was lackluster to begin with and the attendee did not give much care to my order. Paid for the food, was given the complete wrong burger at the window and missing 2/3 of my order, i go inside to get the rest and am met with employees who continuously give me back the wrong order. A manager comes out of refuses to give me the rest, nor give me a refund. Ultimately left with no food, though i paid for an entire order. read more

Food is disgusting. Have not tried Carls Jr for years because of their crappy food. Thought I would try it again. Ordered 2 for $6 chicken wrap and a BBQ chicken sandwich with onion rings. Chicken in the wraps was unedible, all dried out probably cooked them hours ago. BBQ chicken sandwich tasted like rubber, paid $5.00 for the onion rings. Only got 2 medium size rings and 3 very small rings. Will not ever eat at this garbage dump again. read more

Don't see my self coming here again!!! They do not have box combos like any other Carl's Jr... $17 for a burger meal is crazy. Got a small drink cup was 3/4 full of ice. Asked for extra bbq and they provided "one" read more

This is my 3rd time visiting this location and it was cash only. Are the employees telling customers this so they can pocket extra cash? Seems weird. I've worked in service industry and having a credit card machine down is an issue that needs to be addressed very fast. Wtf is going on at this location. Well I don't carry cash. This is 2022. Figure it out. read more

Oh Noooo...she said.... I came into Carl's Jr. to grab a beverage. The cashier decided it was more important to finish her convo in Spanish - ignoring her coworker who was letting her know a customer was there. I decided I didn't appreciate her lack of professionalism so I politely left...and in English I hear her in my good ear say Oooh Noooo! Twenty years ago chick! Twenty years ago! read more

drive through has terrible customer service, i understand having to wait for fries if i add them on, but i've worked numerous years in fast food, just because you have other orders ready behind you does not give you the right to ignore mine. i parked outside for 15min had to come back through an empty drive through to get my fries 15min later, just to receive sassy attitude from the lady because she forgot my fries. read more

Each time I come they in they know my order. Good service. The food is good. The ambiance is nice read more

Carl's Jr - Fast Food Near Me - Elk Grove, California

I don't think you guys clearly understand what you're giving up when you stopped selling beyond burgers. It was the only thing that kept us coming to Carl's Jr. I know I'm just one person but my kids aren't vegan and now In and Out is right next door, which is better quality and cheaper for my kids to eat at. I'm sure I'm not the only one who's going to be looking for other places to go. Too bad:( read more

Closed when the drive thru should be open. Very frustrating, especially when Del Taco was closed.

Decided to give this location another try since it is close to home but will definitely not be returning, ordered a combo meal and a 6 piece chicken star and received 5 chicken stars and a hard piece of chicken strip as my "6th " piece. read more

Carl's Jr - This is definitely not a chicken star - Fast Food Near Me - Elk Grove, California

I should have known something was wrong when the guy in front of me and the drive-through returned his milkshake and left. I ordered two strawberry milkshakes in the Drive-Thru when I went to pick it up I knew it was made wrong. When I told the girl this does not look right she told me she made it perfect she does not know what is wrong with it. I told her this is not how it's made I get it here all the time. She gave me a blank stare and she said I don't know. I had to ask for my receipt 3 times before they gave me it. Dear Carl's jr. You need to do better not sure what's going on with the p.m. shift but they're not doing you any favors. Your quality drops severely at night time and your service is crap. I'm including pictures of my receipt and the two milkshakes and you tell me if it looks right and if it is up to Carl's Junior standards. Not sure who the manager or the owner is but really your product and your service managers are severely lacking. read more

Carl's Jr - I I think they ran out of ice cream and just put in a whole bunch of milk and syrup. Horrible. - Fast Food Near Me - Elk Grove, California

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Horrible horrible horrible!!! If you're ever craving Carl's Jr. make sure you skip this one always! They have terrible service and don't take responsibility for anything. I hope this place gets shut down and they put something of worth there. I placed an order with DoorDash last night at 1:10am. They accepted my order and it even said "preparing your order". My delivery driver gets there and they're closed. So either they accepted my order and closed up early or are just incompetent and stupid, which wouldn't surprise me. I had a $40 order!! They don't want to take responsibility for it. Especially with everyone have to use DoorDash or to-go options, I hope no one orders from this location. Super shady business. Please don't waste your money or time here! read more

We just got home from getting our food through the drive up window after I had a medical procedure that I had to fast for. I was looking forward to eating a crispy chicken sandwich, and all it had on it were 2 pickles and the chicken. No lettuce or tomatoes. The chicken did not have the breading thst is shown in the pictures, and it was way smaller. It did not come close to covering the bun. It was very disappointing read more

I'm familiar with their char-broiled Angus burgers, my home is but a few blocks away, but this was my first visit to this location and what a disappointment it was! Went to the drive-thru Saturday evening bout 6:30 and ordered two Angus burgers, an order each of onion rings and fries, for my wife and I. When we opened up our boxes, our burgers were barely warm, damn sure didn't just come off the grill, looked like they were sitting in a pan since lunch! They were dry, no juices left in them, and rubbery!!! Then there's the onion rings, same thing cold and soggy!! I don't know the problem with this location but, I sure won't be back!!! Wasted $23, we couldn't eat them, ended up making a couple of grilled cheese sandwiches!! read more

No Buenos...drive thru line was very short. Still long wait. Didnt get everything I asked for. I should have checked before leaving. Also my burger was either missing bread or had bite taken from it. Both KFC and Carl's Jr. Are not that great in elk grove. read more

Carl's Jr - How I received my burger. Smh - Fast Food Near Me - Elk Grove, California

The guy taking the order should be fired. He's mumbling and did not speak clear at all. When I get my milkshakes they are runny and he gets defensive. When I get home the root beer is not root beer and the meals are wrong. The guy that handed me the food was nice but no one has time to argue about why something is not coming out right when I just paid 10 bucks for straight up milk. Very disappointed with this service tonight. read more

Nothing good about this location. No one in our family will ever return here. Food and service has been bad for the last 4 years. We don't go often so when we do go we think it's a fluke that we go on odd days. Nope! It's awful. There's a star because I have no choice. I would leave minus star Why is this location open still? Close it already and replace it with something better and some other customer oriented people please . Thanks read more

Adding a star back because I was craving carls again. This time I got everything that was asked for. My sauce was on the sandwich when I asked for it on the side but I think we can attribute that to language or intercom barriers. read more

Why do their fountain soda...any flavor taste bad...watered down...on different occasions it is the same

Super irritated with this establishment i only ordered chicken stars and fries and we went through the drive thru window and we got our bag. It's probably half our fault because we didn't check the bag but once we got home it was fries and jalapeño poppers. They got 1 out of 2 correct that's 50% right and 50% is considered failing. Tried calling to complain but they don't even answer the phone horrible service. read more

Yes it's fast food, but some places are better than others. I personally don' t eat the food here except an occasional, I mean occasional turkey hawaiian burger. However my 16 year old twins literally "require" fast food at least twice a week. We usually use the coupons that come in the mail about once a month or utlize the dollar menu. Their picks are the spicy chicken sandwich ($1) and the big burger ($1.29) cheese 30cents extra. They also love the biscuit breakfast sandwich with either bacon or sausage. Two for $2.22, you can't beat that. Service is prompt, and we always use the drive thru window and very few errors that I can recall. read more

Would never go to this carls again. Spent $50 on food only to receive the wrong order. Went home and notice the wrong item is in the box. Called, so they could fix the order, which they attempted to. After a 10 minute for the original order and driving back for the correct item. I get home and noticed the put the same cold crispy chicken into the new sandwich instead of making a new sandwich. Threw the food way and just cooked at home. Shouldn't done that in the first place. Horrible service, last time going to this Carls Jr. Pick a different place to eat. read more

Visited this restaurant earlier today for dinner. Ordered a meal with criss cut fries... employee handed me my food bag with regular fries. I asked why the fries were not what I ordered. Employee apologized and asked me for my fries back...after they had already been inside my car. The manager then proceeded to put the regular fries back in the heating area to be served to another customer and handed me the criss cut fries!!! In the middle of a pandemic! I will never go back!!! read more

customer service not great. I made an order and tried to check that he got the order correct. he started screaming at me with a bad attitude while i was just trying to be sure of what i wanted. instead of saying what it had, he just screamed the price of each item and acted like i didn't know what i was doing. read more

We stopped here It was awful our burgers were to sweet , onion rings We're burned to hell and cold.....No ice to cool our drinks . Just was an awful place to go , I'll never go here again ! read more