I had a very unpleasant experience at this location today (May 3, around 11:57 AM). I tried to use a mobile offer code for the 6-piece chicken nuggets. When I scanned it at the kiosk, it didn't work, so I showed my phone to the Employee. Her name is "Lisa!!!!" However, "Lisa" raised her voice at me and asked what the code was for, even though it was clearly written on my phone. It was very uncomfortable and embarrassing to be treated that way, especially when I was simply asking for assistance. Eventually, she scanned the code and completed my order, but the attitude was very unprofessional. What made it worse was that right after, she was laughing and chatting with another employee, which made the situation feel even more disrespectful. I hope management takes customer service more seriously. This experience left a very bad impression. read more

Travelers: pass this location by and spend elsewhere. The Friday lunch crew is understaffed. Only 2 workers. I Waited 10 minutes for a warm, not hot chicken sando with the smallest portion of meat that I have ever received. Half the size of any previous sandwiches from Carl's. There were no more than 8 customers who had already ordered and they all were sitting, waiting. Nothing was ready for anyone on a heavy travel day lunch shift. Really bad experience from this franchise as compared to other Carl's. read more

Carl's Jr - Charbroiled Chicken Club Sandwich - Fast Food Near Me - Gorman, California

The service was terrible, slow, and the food was terrible!! I ordered a chicken Club and they gave me a breaded dry salty chicken sandwich! I will never stop here again!! read more

Carl's Jr - What I ordered was the charbroiled chicken sandwich pictured here. The sandwich I got was gross & looked nothing like what I ordered!! - Fast Food Near Me - Gorman, California

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Went to this restaurant the other day first thing you noticed is the bathroom stinks but Atleast there consistent cause the customer service stinks and the food stinks and I don't see how there still in business and they got a parking lot that could house a Super Bowl most of the time there's one or two cars in the parking lot do everybody a favor go out of business and these people want a higher minimum wage gimmie me a break read more

We got a spicy chicken sandwich and famous star through the drive through. The food was fresh and warm. The bathrooms were clean!

Huge clean and safe parking lot Inside is clean Customer service is friendly Restrooms were clean Food is good Nice and fresh read more

Bathrooms are disgusting. Service is slow. Facilities look dirty. I understand it is not a high end restaurant but still...

Not sure what the other ratings are talking about. The service was amazing, the food was very good and freshly made while we waited. Very clean inside and out. Clean restrooms and very large and well lit parking lot. The staff was super friendly. We definitely will be back. read more

I instantly caught a norovirus from bacon cheeseburger had to spend the night at the hospital definitely do not recommend anyone to visit here read more

The food is good, the Service is TERRIBLE that girl taking your order at the front desk should be working at a Motel as a Claen up Lady, her attitude is bad doesn't take your order properly and doesn't even offer a carrier for your drinks, I really hope the Owner of this food chain sees this review read more

Nice place to stop for bathroom. Went in to order, and they didn't take our order after 5 mins . we turn around and walked out. We were only ones there. Use to stop here on the way to Disney when they would take your order. If you're standing at the counter they should ask you how can I help you! Wont be back read more

Made a quick pit stop clean restrooms, good food, and the best welcoming customer service from all the ladies working! Facility was clean too. Thank you! read more

Food was inedible. Old, stale and frankly unsafe.Facility unclean and unsafe. Staff unresponsive refuse identity of management or corporate info for formal complaint. Corporation uses roadblocks to prevent customer interactions. read more

We were exhausted weary travelers and needed a break before we got back in the car. We pulled off because we saw a diner sign but was long closed. We ended up at Carls Jr. We were amazed we did not have to get a code to get into the bathroom like we did everywhere in San Fernando, Los Angeles, Riverside and Lancaster. All we ordered was coffee and dessert's so could rest and relax for a while. Bertha made fresh coffee for us and two truck drinkers that came in after us. Thank you so much for that, it was grate and perked us up to make it the rest of the way home. read more

Awful and unprofessional. Door says that they allow dine in till 10. Get there at 9:25pm and get turned away in the rain. Had just spent 4 hours in a terrifying storm and traffic and just wanted to sit down a bit, get food and use the restroom. If your dine in closes earlier, make a point to update your signs. Even if its some dinky paper sign taped on the glass. read more

This is my first and last time ever coming here. While on our way to Bakersfield we stopped here for a quick bite to eat, after all "fast food" should be a quick way to get food right? Think again, at least at this location. From ordering to actually getting our food took close to 20 min! And, there was only 1 car in front of us. Extremely unacceptable! So when hubby was asked if we wanted sauce... he said yes, Ranch. The restaurant manager said " I'm so sorry we are all out of ranch" ok, no biggie... When a different employee came to the window to give us our drinks, hubby asked her if they had ranch and ..... the response was " yes, we do" and gave us a few. What the heck?!? I didn't make a big deal about it. And the food was extremely skimpy, chicken was super thin, they no longer use wheat bread and there was like 1/2 a slice of cheese. For 2 combos total came out to: $24.07! Very bad service, wait times are ridiculous and food quality is not the greatest. There aren't many food options in Gorman but steer clear from this Carl's Jr. drive up about 15 more minutes and grab food in Lebec, a ton of options are available there. Lesson learned! :( read more

Carl's Jr - Terrible wait , only 1 car in front of us! - Fast Food Near Me - Gorman, California

Staff is super friendly considering we came here at 10:50 PM after spending the weekend at our cabin. Was greeted by if I can young gentleman very well matter made the experience super awesome usually when you show up late to a restaurant or fast food chain have that tired, angry service, but in this case service was top-notch, staff was friendly and this Carl's Jr. is top-notch read more

This carls had a robot taking orders, it did not get our order right. Terrible idea. Won't come here again.

Garbage service. Slow. Workers clearly don't care. Food was sloppy. Not worth the price.

I always get the Beyond burger and fries, the woman at the window is always nice and pleasant, the service at the drive through is pretty quick. I've gone inside as well and the ambiance is a typical fast food restaurant setting, which is fine. I only go there when I am just not in the mood to cook because paying $18 for a burger, fries and a drink is a little much. For $18 I can eat for a week with grocery store bought items. Over all I like Carl's jr. It's one of the best Beyond burgers as far as fast food goes. read more

This is a great place to stop by and take a break from the 5 freeway. One of my favorite burgers is the famous star and most times I do order one of them. Gorman can be a cold place in the winter and hot in the summer. This restaurant has always been comfortable when I've stopped by. The parking lot is easy to get in and out. read more

Carl's Jr - The counter - Fast Food Near Me - Gorman, California

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DIdn't eat here or anything. But I really had to go to the bathroom. Employees wore masks and it is required to enter now. Bathroom was a bit dirty.... but I also went around noon, maybe they didn't check yet... but glad to see there was a free mask in the stall for anyone who may need it read more

Carl's Jr - a broken toilet paper dispenser - Fast Food Near Me - Gorman, California

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They always get our order right & are fast + friendly! Thank you for always having consistent service & quality. Us locals can't say that often for our other options! read more

The manager Samantha has no patience also witnessed her being very rude towards her employees! Restaurant is very dirty, I saw roaches in the women's restroom I definitely do NOT recommend eating here save your money. Also recommend for the manager Samantha to have a better attitude towards her customers and employees. read more

Came in on 8/14/23 at 1:50pm and saw a dirty guy standing at the counter with his dirty dog. He then called for the dog to stand up and put his paws on the service counter. A customer complained and the worker behind the counter just shrugged as if it was no big deal. Counter was not clean and she just continued and put food on the counter. Totally unacceptable and unsanitary! read more

I have had to drive thru Gorman many times on my way to Napa. It's always such a pleasure to stop in and have a great meal at Carl's. I am always greeted by a friendly staff. The place is always very clean both inside and outside. And the food is always served up quickly and always piping hot. My favorite is the double Western Bacon Cheeseburger. That crispy onion ring on top and the bbq sauce really make for a tasty sandwich. Paired with a side of onion rings and a shake and I'm set to go. So thankful that Carl built a restaurant here. read more

The manager DJ was running everything smoothly, super friendly and provided great service. Convenient stop off road. This was better experience than other down the road. read more

It's Carl's Junior so I won't spend a lot of time reviewing the food, but this location was clean (men's restroom could use some help though!). We waited a bit longer than one might expect (12+ mins) for our food, but it appeared to have been made fresh. We fed our family of 6 breakfast for $24 and that included 8 entree items, so for a quick bite on our drive from southern to Northern California, this place fit the bill--pun intended. read more

Carl's Jr - Dining room was nearly empty and quite clean at 7:30AM on a weekday morning. - Fast Food Near Me - Gorman, California

HAVE AGAIN: Zucchini and the Santa Fe chicken salad were very good. NOT HAVE AGAIN: The chocolate shake was just ok, but not worth having again. read more

The bacon beast breakfast burrito is a joke. Two transparent strips of bacon, and missing hash browns inside the burrito. Way too expensive for such a tiny burrito. Don't waste your time and money! read more

My husband & I didn't feel like cooking tonight and decided to run by Carls for a quick bite. When we pulled up to the intercom we were greeted by a very friendly voice! Dj took our order and packed our food quickly with such a positive attitude! We told him it was refreshing to get fast food with such hospitality! He even complimented our dogs and told us how grateful he was to serve us! I rate DJ 5 stars across the board! The only reason I put 4 stars on this post was because my burger was really saucy and soggy but that's not DJs fault. He's not the cook, good job hiring this guy Carls. We will be back. read more

The employees have no heart, whatsoever. The 5 freeway was on fire and I kindly begged to use the bathroom less than 10 minutes after they had closed their dining room... (people were still eating food inside) and I was turned away. They could have cared less Have a heart next time read more

This carl 's jr was clean, even the restroom are clean with the necessary supplies. The outside was very clean and organized. The food was freshly made, special thank you to chef for the delicious star burger and fries read more

Stopped by for a quick burger & shake and it took like 10 min to get our food. The drive -thru wasn't busy and there was 1 more family that came after us. A guy named Antwan was super slow, he kept walking around the back. When my husband asked him about our order he proceeded to say "you'll get it when it's ready" even though the burger was ready. We won't be stopping by here anymore with the serviced we received. read more

I wish I had gotten the manager's name - he took my order. Although they were noticeably very busy today, he was very calm, patient, and helpful when placing my order. He was very friendly and kept a smile on his face. Usually I wouldn't bother reviewing a fast food place, but his excellent customer service really stood out to me! Thank you! read more

Carl's Jr - Western BBQ BEYOND MEAT Burger - Fast Food Near Me - Gorman, California

I was leaving Disneyland and this seemed a reasonable place for lunch, having stopped at another Carl's Jr. on the way down from Northern California a week earlier. This was a Green Burrito location and I got a Burrito Especial, which is like a Super Burrito (guacamole) elsewhere, but much smaller. I don't like guacamole but the mix of things was good. Service was good and friendly. It wasn't the cleanest place though, and in the restroom, there all of the toilet paper had been spun off the roll onto the floor, and apparently no one had checked for quite a long time. read more

Carl's Jr - Good dining room - Fast Food Near Me - Gorman, California

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They take very long.Staff are nice.Ask for a big cup. Food good.also no toilet paper.

Went through drive thru! Super fast and let me tell you burgers were good! Most cleanest burger put together here compared to other CJs where they give me a messy smashed burger! Plus service was super good! Most like will stop on my trips again! read more

Worst Carl's Jr I think I've ever experienced. There's no management all the workers are rude and just jokin around the bathrooms are disgusting. Took 20 mins to get my food with 3 customers in the store. If you're driving through Gorman just get a gas station burrito next door because this place will most likely get you sick. read more

Way too inconsistent. We even tried to work with the manager to no avail. Finally stopped trying.