Very seldom I crave a very flavorful burger from any fast food place. I went to this location and here's my deets: I ordered a single spicy Western Bacon Cheeseburger, and it definitely was spicy. Medium fries and a medium drink. It was fine. No hiccups or issues with my order, whatsoever. I enjoyed my combo meal! I dined in. The customer service can be a mixed bag, but this time, I received friendly customer service with a smile! The atmosphere was clean and orderly, in my opinion. Yes, I'd return! read more

I placed an order in the app and on the app picked one ranch sauce and one bbq sauce for my order. I went through the drive thru to pickup the order and there's nobody there it's like an abandoned building and the woman working the drive thru of course doesn't even speak fluent English. She hands me the bag and says, "bbq sauce in the bag." I look inside the bag and there are two bbq sauces and zero ranch. So I tell her that actually it was ranch and bbq. She grabs a ranch, then instructs me like I'm some type of sauce criminal that I need to give her back one of the two bbq sauces she gave me before she will give me my ranch. Incredibly rude and stingy behavior. You'll definitely be out of business soon if you keep getting orders wrong and being rudely stingy about small things, to say nothing of your employees terrible manners and lack of English fluency. I will never return. I hope you service your remaining customers better. read more

I was here. It was convenient. Atmosphere: 4 stars. Mostly clean. Nice decor. Service: 5 stars. The staff was very friendly. Without trying they presence persuaded me to eat here. The staff is golden. Value: 4 stars. I paid for 2 famous stars with cheese. It was the special. Buy one get a second for $1 more. All together i paid about $9. I feel like i got what I paid for in quantity. $4.50 per burger. Quality: 3 stars. It is fast food. I know it going in. I got what I paid for. I feel like the customer service was a bonus. Now i got to do burn these calories read more

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This is my favorite place , always friendly clean and food hot and delicious .. Restrooms super clean employees smiling

Upon entering Carls Jr I was greeted by a smiling Alejandro who promptly suggested and described a few great delicious burgers for me! I ordered and quickly received my order! Amazing, talk about a very fast food chain! Took my Famous Star burgers home to eat, they were still hot, with crunchy lettuce & onions & meat like hot off the grill! I'll be going here whenever I need a "fast & delicious burger!" read more

Whoever was working here on 2/10 around 245/3pm - thank you for giving me a reason to add Carls Jr back on my list of meal options! I stopped eating at Carls completely after receiving a Famous star with cheese burger that was OVER sloppily made with an undercooked patty. That was almost a decade ago. Then earlier this week, I reluctantly agreed to give it another shot. Whoever made my sandwich at THIS location KNEW WHAT THEY WERE DOING . The cheeseburger was so good, I INHALED IT. lol the fries were pretty decent too. If I decide to have Carls again, I'll def plan on coming back to this location to get it. read more

I would give them a zero star review. By the way, it looks like they've deleted most reviews and that's why there are only 76 reviews as of today If you'd like E. coli definitely go to the restaurant. They are serving great food although they do not wash their lettuce. My lettuce was covered with dirt And it was dry clearly it had not been washed. I do not recommend you go to this restaurant unless you wanna take a chance of being very ill. I know they have other terrible reviews. I'm adding mine to the list. It is unfortunate that a restaurant does not want to take care of its customers and provide healthy food. read more

This has been our to-go place for a decent cheeseburger, but last night was not so good. My daughter had one with bacon. I did not, but apparently the person putting mine together had just finished my daughter's without changing gloves because mine tasted and smelled of bacon. read more

I came to this Carl's Jr. to buy food so first thing I did was go straight to the restroom to wash up and it happens to that there was a Carl's Jr employee there using the restroom so after I finish washing up I am assuming that he just finished using the restroom that's he's going to wash up too but he just came walking out with out washing his hands, I said to him "hey brotha" aren't you going to wash your hands ? He replied "Why I am on my break" . I said but still you work in the kitchen and you're a cook at least set the example by working here at Carl's Jr after using the restroom you should finish up by washing your hands .Then he told me " do you have a problem with me , do you have a problem with me? " He started getting aggressive with his voice towards me as he was walking towards me I just decided not to order food there and I left through the front door of Carl's Jr and as he exited the side door I'm walking to my car he starts telling me again "do you have a problem , do you have a problem? " I though he was going to get physical with me or something so I just got in my car and drove off This incident happen between 7:30 pm - 9:00 pm If I go to a restaurant and I see the employees using the restroom and after they don't wash up I defiantly don't want to eat there and I'll address it to the managers. The employee who was being aggressive with me All I remember he was he's Hispanic he had black hair and he look around like He's in his 20's - 30's , I wasn't able to get his name but I do remember he had some tattoos on his face by his eye almost hardly noticeable . I just think if you work at a restaurant and you're using the restroom around customers set the example by washing your hands. I did call the Resturaunt after leaving several times but I got no answer at all ,I am going to try to reach their upper management ,Corporate or a regional manager to speak on this issue. Please don't eat here employees are terrible and they don't practice clean sanitation procedures . read more

My experience was incredible here. They had really great service and Alejandro went above and beyond for me. Delivering exceptional customer service. They are lucky to have him as an employee. I will be back soon! The food was delicious . I got the breakfast burger and it was incredible. Restaurant was really clean with a good vibe. read more

Since when does Carl's Jr make me choose my own Patty size? "Kiss" Keep It simply Stupid Would you like a small patty or a big patty? WTF Just give me your stupid sloppy shi$ty burger and move on. No need to make so many damn decisions. read more

Amazing food, good food, great service, super kind workers I love it here. The workers were always so nice and interactive

Great customer service.One of the workers took a photo with us they are very nice and the food was delicious.

The burger I got was good but the fries must've been under warming lamps for hours, crusty and tasting like old unchanged oil. You should be ashamed of yourself for serving that. read more

Good service so many nice people they are so kind and service I totally recommend this restaurant 10/10 amazing food . We love this place . Shout out to Alex read more

Service: garbage Food: low quality Ambiance: not good Alice in the drive through should not be a customer facing employee of an employee at all. This was the worst fast food experience we have ever had. Rude at the speaker, we clarified "no cheese" on the food when we ordered and then at the window she looks my husband in the eyes and says "you didn't say no cheese" which was a LIE! Then it turns out they made it without cheese anyway. We asked for ranch for chicken star meal and she was reluctant to hand over 2 sauces for a $45 tab for crappy fast food. They have a sticker on the window "review us on google" and a 3.6 rating there but the ability to rate on google is turned off!!! Obviously a decline in service that they are aware of. Do better. read more

I stopped by this location on my way home about an hour and a half ago. I went inside to order because my vehicle will not go through drive-through. The woman that should have been servicing the front counter was the only one helping customers and for 15 minutes, her entire attention was on drive-through service. I tried several times to get her attention, she finally yelled at me and said she was the only one working to help customers and that I would have to wait. During my 15 minute wait she served five drive-through customers and not me. I left unserved. Absolutely disgusting customer service. read more

Ordered off the app. Paid $28 for a double western, a single famous star, cris cut fries and zucchini. Received a single western, no famous star, and no zucchini. Called about a refund for what I received vs what i ordered. Been calling for a few days now, they never answer. Went online to do a formal complaint through corporate, no response or even a reply to my complaint. read more

Just wanted to say Jesus M was a great spirit made a bad day better with awesome customer service. Didn't know what to order he helped me with a grey recommendation . Food was good . I think the place is great with an employee like that read more

I have often gone to this Carls Jr restaurant, however this last visit was astounding. We asked for additional Ranch Dressing, and the young man at the service window explained that his manager would only allow 2 packets. We clarified by asking, " 2 packets with each order?" (As we ordered 2 separate meals). He said he would try to get us add'l packets. He then explained that one of our entrees would be taking a few minutes longer, and asked us to wait in our car out front, which we gladly did. A few minutes later, the store manager, an older woman, came out to our car, simply stood next to the window, would not look at us, and in a gruff tone asked us, "what was your order?" We listed off our order, and (again) in a rude tone she stated, "all I have here is...." and listed off exactly what we just said! She then pushed our bag of food towards our faces and stormed off. We just looked at each other and decided that IF we were working for this woman, we would definitely be quitting by the end of the shift. I have been to this location before, and observed this manager as not being a customer service or even employee relation type person. But now I have experienced it first hand. read more

Go Carl's! Go Carl's! They are so awesome! Got our complicated order correct! The wait is not so bad once they let you know to pull into the parking lot, if needed. Love that they can substitute the Beyond patty on any of the burgers/sandwiches . This location is setting a great example: repeating your order back before you pull up! Better to "measure twice and cut once." read more

Two stars for the gentleman working alone at the drive through. He was so friendly and obviously working hard! Ordered a Double Western Bacon Cheeseburger Combo and Chicken Starts Combo. Upgraded to Onion Rings and waffle fries. The total was $32. Even with upgrades, that's insane. You can go to a sit down place for that price. read more

Go ahead, guess what I ordered? Surprised to see this when I opened up my Famous Star. All ingredients appeared to be there upon opening up the top bun, just really sparse. read more

Carl's Jr - Go ahead, guess what I ordered? When opening up the bun, all ingredients were there. Surprised to see this when I sat down! - Burgers Near Me - Mission Viejo, California

I usually don't post about fast food chains, but this is ridiculous . We waited in the drive through for fifteen minutes for an over fired burnt sliver of chicken. This is supposed to be the new freshly cooked item on the menu. I am pissed. read more

Carl's Jr - Burnt Hand-Breaded Chicken Sandwich, this sandwich does not even look appetizing. - Burgers Near Me - Mission Viejo, California

No wonder this place has 2 stars haha WORST CUSTOMER SERVICE EVER! Slow, got my order wrong, plenty of workers, low customers, why is the service so slow?? Ordered a side salad w beyond meat on the SIDE, but he put it on the top instead & cut it up too which I hate & forgot my pickles They gave me a side of beyond meat later but weren't happy about it. My sis ordered the beyond burger & no hash browns too that she loved read more

Carl's Jr - Burgers Near Me - Mission Viejo, California

Worst customer service ever. Been here a couple times and there hasn't been not one good experience. And it's always the same cashier. She didn't give me a receipt so I couldn't get her name and when I asked for condiments she seemed bothered by it. Definitely not coming back anymore! My peers all don't go for the same reason. Very very RUDE! read more

I came here to pick up some lunch. I knew they had chicken stars here. Not all Carls Jrs have chicken stars. There were a couple people in line and some people in the drive thru. I went inside to order and get my food. They now sell Mexican bottled cokes here, which was good to know. I love Mexican cokes. When I got to the counter the cashier seemed very flustered and nervous since they were kinda busy. I got a nine piece of chicken stars with criss cut fries and a soda, to go. I was given my soda and a number for my to go order. It only took a couple minutes or so to get my food. I checked inside the bag to make sure they got my order right and everything checked out ok. Once I got home and opened my chicken stars I counted them and only counted eight and not nine. I've been gypped. Oh well, it's just one chicken star. It's kinda weird that they have a four piece chicken stars and then they have a nine piece chicken stars. It would make more sense if it was eight piece, but having one more chicken star would of been nice. The chicken stars have a thin layer of crunch on the outside and soft on the inside. Chicken stars are my favorite. I like their criss cut fries. They were a little cold though and not as crunchy as I expected. It was an ok lunch. Service here was quick and easy. I really like chicken stars so it's nice that they have them. read more

This location is small. And it can be a bit difficult to navigate if the drive thru is crowded because it is in the corner of a shopping center. However, this location underwent a remodel a couple years ago and it did wonders. Before it just felt dirty and run down and was a soar thumb in an otherwise nice center. Now, even years after the remodel, it looks great! I often forget about this location (though I pass it on my way to and from visiting my parents) but when I do stop, I always enjoy my stay. read more

Just ordered a $7 salad of there menu and got home with it... it was the only salad they had so I got it thinking hopefully it's worth the $7, needless to say it's a complete ripoff and disgusting The Chicken - Soggy, flimsy and had the smell of everything else they grill there that's not chicken all over it ( no not a good smell ) and no I'm not vegetarian The salad itself - literally they just threw a bunch he of burger toppings in a container. It's the lettuce you see on the burger. It's the tomato u get on the burger. And it's the onion u get on the burger. It's literally just burger toppings and it's soggy, not crunchy and tastes "strange" Ultimately I am disappointed because I just got home and now I can't even eat and I spent $7. Tried calling to talk to a manager about it, I called 5 times in a row and nobody even answered so now I'm gona just take it back and waste an hour of my life because of a salad. read more

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This review is about the new Beyond Burger now available. Normally this is not a place I go to at all but since this burger has been on the menu I've a frequent customer. It's amazing! Being vegan I order it without cheese. They're delicious with 20 grams of protein and a very generous size patty. It's more pricey but worth it. Buying the patties in the market is also expensive so it's still a pretty good deal. read more

I always eat vegan burgers and tacos. I'm a fan of the BK impossible burger, the del taco beyond tacos, and all the burgers at veggie grill. Today I tried the beyond bbq burger at Carls Jr. and its so disappointing and totally false advertising. I paid more than $8 after tax for the smallest burger ever. The advertisement picture shows huge onion rings dripping with bbq sauce, which was the reason I ordered it. The burger they actually gave me had the smallest little onion ring I've ever seen in the middle on my empty burger. Not filling. Doesn't even come with lettuce or tomato. Just a tiny little onion ring. If this burger was only $3 I still would not buy it again. Just to show you how bad their false advertising is and how pathetic my $8 burger actually was I have included pictures. I won't be going back to Carls. Save your money!! read more

Carl's Jr - False advertising at Carls Jr - Burgers Near Me - Mission Viejo, California

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I hate this place. I keep giving them a chance and each time service and food are worse than the time before. The employees look like they hate their job. They get the order wrong every time. The food looks like it was made by a toddler. They can't understand you over the drive thru speaker. I'm done with this place. Never again. read more

Carl's Jr - This is what my beyond burger looked like. It was as awful as it looks. It was cold, soggy, drenched in mayo and just overall nasty. - Burgers Near Me - Mission Viejo, California

Just got home from going through the drive thru. Ordered the Big Carl Combo with Criss Cut fries. When I pulled out the food I was disappointed that I was given the Famous Star and not the Big Carl. Also it was ice cold. Total Bummer. read more

They used a regular patty instead of the beyond burger I ordered, paid extra for, and was reflected on my receipt. They should have asked if they were confused by the new menu item. read more

Check your fries before you leave! Ours were cold & not full! Not the first time I've been here & still disappointed. This is the last time I visit. read more

What happened to this location? The last few trips have been mediocre at best. Why are they so stingy with the sauces? Every single time they give me attitude because I ask for sauce. It's so weird, little sauce goblins just want the sauce for themselves. It also seems like I'm not the only one who has experienced this going through the reviews, please get it together or get new staff or order more sauces, idk something has got to change. read more

Wow all I did was ask nicely to have my Double California Classic to be cooked fresh. I asked no classic sauce add Mayo ketchup and special sauce which if you don't know is the red relish on the famous star. It was amazing better than in n out. Service was great too thank you Alice oh and the Chef thank you for giving a care about my burger. Rock on Carl's Jr. G read more

Disappointed, ripped off, and still hungry. This is a $3.75 egg, bacon and cheese breakfast burrito. They basically served me a tortilla roll with one tiny piece of bacon and a few small chunks of egg in it. Not to mention the creamer for my coffee was room temperature. Pull it together Carl's Jr. read more

Carl's Jr - Burgers Near Me - Mission Viejo, California

I hate to see employees take the front parking spots. This guy walks out to get something from his car. Wearing the Carl's JR headset and shirt. If you work retail or food and want good customer experiences, then don't take the first parking spot. On the other hand, if you park near the front to make it look like you're busy with customers, make sure you leave the spot directly in front of the doors open so patrons can see you're open. read more

Carl's Jr - Employees parking in front spots. - Burgers Near Me - Mission Viejo, California

It's really 3 1/2 stars. The food here has always been solid and I don't really have anything to complain about this place. A few times I have come at night and they were cleaning so there was a strong smell... but other than that... it's all good. I used to love the Green Burrito edition. Their drive thru is often busy. I came recently because of the mailer coupon to try the new Prime Rib Burger. For full reviews and pics go to http://www.kats9lives.com/2008/08/not-bad-deal-with-coupon.html It's actually pretty good and I really liked the hash browns. Their Criss Cut Fries here are really tasty. The service is fine, they aren't super friendly nor are they rude. They just do their job. If you don't want to spend too much and you don't have a coupon, you should give their Spicy Chicken Sandwich a try. It's 99 cents and it's pretty tasty as well! My mom loves the Fish Sandwich here too. It's a lot better than the one you get at McDonalds. read more

Carl's Jr - Hash Browns! YUM YUM! - Burgers Near Me - Mission Viejo, California

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