I had a great experience here today. I came here on a date with my fiancé and let me just say that the service was phenomenal. A young man named Dominic was the one who assembled our bowls and he was so kind and patient as we ordered, not to mention the portion sizes were incredible. As we were being rung up I forgot to scan my rewards code and the shift lead Daisy was so kind In instructing us on how to get our rewards points using the app and our receipt. 10/10 experience I will definitely be dining here again. read more

What's new? Every visit is different. Not enough portions, ever. Where is the consistency? I was here last week and the portions were much more considerate, and its sad how workers think you're just another number when they have NO IDEA what people go through on a day to day. All the time and effort spent just going to get food and bring it home for those in need. Where's the reimbursement for that time lost? Unbelievable. Failing business model, at best. read more

Chipotle Mexican Grill - "Barbacoa" burrito - Mexican Near Me - Mission Viejo, California

The service was just ok. The food is mediocre, at best, and this location needs improvements in cleanliness. I ordered the chicken burrito bowl, and at least they got my order right. Not impressed with my soggy lettuce, and the quality has gone downhill. It is better to order your food in person than online. What a pain!!! My burrito bowl was a disappointment, sadly. When I wanted to speak to management on duty, they weren't on the premises, and I was given the runaround. This will be my last time at this location. I'm being generous giving this place 3 stars! It shows that they really don't care, in my opinion. Overall, it saddens me to leave a somewhat disappointing review. I've given this location a few chances. Such a shame! So sorry!! I tried.... read more

I ordered a chicken bowl (I know pretty plain order) and the chicken was just being made so I went to the register to pay while waiting for it and didn't see how much they put. I get home to see there's barely 10 pieces of chicken. Absolutely ridiculous. Chipotle continues to disappoint. read more

Chipotle Mexican Grill - Build-Your-Own Chicken - Mexican Near Me - Mission Viejo, California

This time the food was very good. But the problem is they won't ever answer the phone so you can't talk to them about your order. It even says you can't talk to them when you call which doesn't sit right with me. read more

This Chipotle is much smaller then most I've been to. The chicken wasn't cut up properly and there was too much cilantro in the brown rice. The chicken bowl was still good though because it's really hard to mess up a Chipotle chicken bowl. read more

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Moses and Daisy were amazing taking our order, very sweet and patient, thank you. The food was fine. read more

Chipotle Mexican Grill - Mexican Near Me - Mission Viejo, California

I ordered 4 same bowls online plus some extra stuff and found after I took them home that the food given to me was incomplete. One bowl was missing corns and salsa. One bowl was missing cheese. All bowls were just a little over half filled and were very light. Seems like the order was not filled correctly. This is the first time I ordered from this location. read more

Found an entire chunk of steak in my sofritas. Maybe I need to stop eating here if Chipotle cant prepare food safely and not cross contaminate. Super disappointed. read more

Worst experience ever. Ordered through a 3rd party for delivery. Wrong food was delivered, Chipotle's issue. The ticket on the bag had the correct order. The food in the bag was wrong, not packed correctly. Called them to try and resolve the issue. Only had some terrible automated system. Could not get through to a person. Automated voice stated to deal with the delivery service, however, it was not their issue. No wonder it's call Crapotle. I'll never eat there again as there are much better choices. We were pressed for time as well, and their mess up ruined our softball game as we did not eat lunch. read more

Seems the kids running the store don't know how to follow directions placed on my mobile app. Better you order in person so they don't screw it up. read more

I always have a good experience grabbing something to go from this location. The line is never too long, the food is fresh and warm. Today I got a carnitas burrito bowl with a drizzle of queso and lots of lettuce. It's delicious as usual. The restaurant is fast casual so don't expect anything fancy to dine in, but a great option with kids anytime given it's pretty casual and there's usually open tables. read more

Chipotle Mexican Grill - Carnitas bowl with queso, brown rice, lettuce and corn and pico de gallo salsas. Yum! - Mexican Near Me - Mission Viejo, California

Our kids always loved Chipotle and went there often. We were too hot to cook so we popped in to this location on Marguerite in Mission Viejo to give it a try. I got two tacos soft shell with carne asada and all my favorite fixings. Those were darn good tacos! Service was good , we were in and back out in just a few minutes. Restaurant was clean inside and all was in order. Despite a frustrated customer behind us who was giving us a death stare for being slow on our decisions we will be back to annoy more millennials. read more

Just about done with this place! One of the burritos we ordered was $16 because we ordered double meat. Upon getting home, we learned that the burrito was tiny! To add to our disappointment, this is now the second time the chips have been completely stale! Sadly, this place just continues to decline! read more

Chipotle Mexican Grill - Very sad untouched double meat burrito! Give me a break $16 ‍ - Mexican Near Me - Mission Viejo, California

This place is always dirty and the customer service is slow and careless. Staff are very distracted and poorly managed. It often takes me 8-12 minutes to pick up an already finished mobile order. Sometimes receive burritos wrapped in stale tortillas. I'm taking my business elsewhere read more

As a regular client today I had one of the most unprofessional and disappointing experiences at Chipotle Mission Viejo. I was "helped" by Cessa, who was extremely rude, bitchy and disrespectful throughout my visit. Her attitude was completely uncalled for, and instead of offering customer service, she acted in a way that made me feel unwelcome and disrespected. What makes this worse is that Vanessa, the manager, witnessed everything and chose to do absolutely nothing. A manager is supposed to step in, resolve issues, and uphold company standards, but she just stood by and allowed the behavior to continue. If this is how Chipotle Mission Viejo trains and supervises its staff, then they clearly do not care about customer service or basic respect. I will never return to this location, and I strongly recommend others avoid it if they value being treated decently. read more

This is the only place where you can stand at the front with zero acknowledgement for ten minutes plus. Not a single worker here has any sense of urgency. Everyone seems like they hate life. Don't spend your money here, the aggravation just isn't worth it. read more

I've taken food to go from this location a few times. Tonight, I got food poisoning from the food here. It was coming out from both ends. My stomach has never felt worse in my life. Thinking back to when I ordered, there was food that looked like it had been sitting out for a long time. I've seen other Chipotles take more of a proactive approach to replace containers when they've been out for a while. Not this time. I'm going to be hesitant to go back to any Chipotle going forward, but especially this one. read more

The two ladies working the front today, 9/1 at 1:40pm, were amazingly friendly and helpful. I feel like great experiences should be recognized more often. read more

This chipotle is so inconsistent with their quality. I've come multiple times and either the rice is not fully cooked or they skimp out on their portions. Choosing this location and giving it multiple chances is a regret every time. The place is never clean and there have been multiple times where there isn't any utensils. read more

Chipotle Mexican Grill - Thanks for the half bowl chipotle! I love paying full price! - Mexican Near Me - Mission Viejo, California

Payed for a bowl and they gave me the minimum amount of food they could get away with. I mixed it and this is wat I came out with disappointed went to chipotle for my lunch break got back shook it opened it up only to see disappointment couldn't even go back and ask for more cause wtf is this , people behind the desk also not doing much but talking to each other. read more

Chipotle Mexican Grill - Mexican Near Me - Mission Viejo, California

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James and his coworker are amazing!! Thanks to them I had the best chipotle steak I have ever had. I would solely visit back this location for James and his friend read more

Sloppy service. Reduced portion sizes. I should have gotten the first clue after walking in and seeing only 2 other patrons at this location. Won't be back here. read more

I've been to this location a few times now and it just for some reason never has hot food. It is always lukewarm or cold. I got queso that was thick and not very cheesy. Even after reheating it the queso was not very good. The customer service is decent. They get my order right but...not ever warm or hot....after biting into my rice I have bit into a few crunchy pieces of rice. I cannot recommend this place at all. read more

I liked this Chipotle overall....they nailed our order accurately and efficiently in just 10 minutes for 5 people. The staff was friendly, the Store was clean and spacious and I never felt rushed as I was working my way through somewhat complex orders. I had a barbacoa bowl and they gave me a significant amount of meat and it was all delicious. I was initially hoping for brisket but upon learning they didn't have that,I was left disappointed. Additionally they scraped the bottom of the tin for rice, instead of getting a new batch of cilantro rice. The bottom of the tin is the stalest and coldest part and I was disappointed they didn't just go back into the kitchen instead of scraping the bottom of the tin. I would recommend this place for people in a hurry and looking for a filling meal and who do not prioritize how fresh the meal is. The staff is friendly and are probably trained to empty out every tin before getting a new one so I don't begrudge them for doing their jobs. read more

Chipotle Mexican Grill - Barbacoa Bowl - Mexican Near Me - Mission Viejo, California

Ive done online pickup from here several times in the last two years and without fail the order is always ready way later after the designated pickup time. It's at least 5 minutes every time and it's very frustrating having to wait inside. Today I got my food ten minutes after the pickup time ‍ read more

Stopped by here after my sons basketball game. It was late and I wondered what would be open. We ordered our food to go and everyone was nice, the food was fresh and the restaurant was clean. We got in and out pretty fast. We will be back! read more

Thank you, Chipotle of Rancho Santa Margarita, CA for rushing me through my order and haphazardly packing it into a single ply paper bag. The liquid contents in my food order weakened the bag to the point my food fell to the pavement. #dobetter read more

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I visited this location several times over the past couple weeks and experienced the following: tables not wiped down, trash bins overflowing, forks and napkins not restocked, and the steak bowl had 6-7 pieces that I had to spit out due to fat and grizzle. Inedible. This is probably a management issue as there were 4 people behind the counter and very few customers. Won't be back. Too many other options! read more

The food was great but their could have been a little bit more chicken in my bowl. The service was great and they did everything quickly and correctly. The food tasted pretty good for a chipotle. I did throw up after eating it but thats because i liked it so much i ate really fast. 4 Stars read more

I was at this location today around 5:45 p.m. There were two people in front of me, five employees and a couple with two children eating in the dining room. I ordered the steak tacos (hardly any meat). For the price I was about to pay it was not worth it. I got my food and went to look for a table. There were many tables to choose from but they were all dirty. I took napkins and cleaned the one I chose. I ate my food and when I went to the trash can, it was overflowing. I looked at the floor and it was filthy. It needed sweeping. I will not return to this location. Price for what you get=D Atmosphere =C Friendliness =C Customer Service =C Cleanliness =F Please clean this restaurant. read more

I was very disappointed with the two bowls that I ordered at the Mission Viejo Chipotle on Marguerite Pkwy On 6-10-2025 at around 5:30 PM. The person serving me put so little of each ingredient that it didn't even reach the top edge of the bottom bowl. A small portion of rice didn't even cover the bottom of each bowl. I asked for more and they add just a tiny bit. The person did not know what Sofritas was so they needed to ask another worker. the amount of each ingredient added to the bowl was about half what I get at other Chipotles. I would not recommend going to this location. :( read more

Just go to rubio's across the street way better quality for the money. and the food is always fresh and not old.

never ordering here again, honestly i have no words, i even asked for extra everything and this is the smallest burrito ive ever laid my hands on read more

Chipotle Mexican Grill - no words lol, this thing is TINY do better - Mexican Near Me - Mission Viejo, California

This location is the absolute worst! I will never come back here again! They keep reducing the quantity of protein! They take the smallest spoon possible (less than half) and then say "We have to charge you extra for more protein. The amount of chicken I was given did not even fill a side of a kids meal box. It was literally half full! I even mentioned it to my server and his manager approved his minimal portioning. I live in mission viejo but will be driving to Laguna Niguel instead for better service. Cheap, rude, terrible service. Don't forget we are patronizing during Covid. I will email this with picture to corporate and all social media publications. read more

Chipotle Mexican Grill - Mexican Near Me - Mission Viejo, California

workers were very kind and consistent. great portion size on my bowl and quick service. read more

Chipotle Mexican Grill - Mexican Near Me - Mission Viejo, California

Came in Thursday night and Jada behind the counter was very kind, made me feel welcome, helped me out, and made my experience an excellent one. I will definitely be coming back. read more

Half way through my meal I enjoyed this piece of plastic. I made staff aware. No one offered me a refund or replacement. Thanksssssssss read more

Chipotle Mexican Grill - Plastic in my food - Mexican Near Me - Mission Viejo, California

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One star for the worst service including the two managers on duty tonight. We have been loyal customers for years of chipotle. My daughter has serious dietary issues so she always orders a plain burrito with rice and beans Nothing more For years... Yes for years we have been charged for what they call two sides and they write this on the foil wrapper for the cashier. Truly disappointed with their refusal to honor this tonight and without any rational explanation by the two managers on duty who didn't even attempt to provide customer service nor be polite. Thank you for making my beautiful daughter cry with your horrendous service. I would strongly recommend you have some managerial training We won't be back read more

Is this a new way to serve salad? We ordered 2 salads and each of us received the butt ends of the lettuce. Going out to eat is too expensive not to expect better. read more

Chipotle Mexican Grill - This is what we each found In our salads - Mexican Near Me - Mission Viejo, California