Yes. This "fast food" burger joint deserves every one of these stars. 3 years now, every time I go here every employee goes the extra mile. 2 Double Super Stars with Cheese is my order of choice. Why the missing star? Because they no longer SELL THE HAPPY STAR burger. read more

Wanted to grab some breakfast before work. Got a bacon, egg, and cheese biscuit. There is no bacon and I'm so disappointed because I cannot even go back to get it remade, I have to go to work. Please try to be more vigilant of how you make orders, that's all I had to eat for my first half of the day. Plus no one is answering the phone either, please improve. read more

Carl's Jr - No Bacon Egg & Cheese Biscuit - Burgers Near Me - Poway, California

Came here around 10:30am and was feeling like having some fries and a strawberry lemonade. I ordered the Mix n Match (I chose 1 regular fry and 2 waffle fries) hoping that the waffle fries would be made to order and nice and fresh. My strawberry was very good and flavorful. 8/10 would have again. My fries were a totally different story. Waffle fries were an undercooked nightmare and some of them hand a starchy texture. The regular fries were mid but I was definitely disappointed to buy into some cold fries. read more

Carl's Jr - Hand-Crafted Strawberry Lemonade - Burgers Near Me - Poway, California

Customer service 5 stars Food 4 stars Ambiance 4 stars Music was banging Ordering kiosk 1 stars Burger and fish sandwich was great, found a great deal in the app but the kiosk was clunky and confusing. read more

Carl's Jr - Kiosk - Burgers Near Me - Poway, California

We usually come on a Saturday evening and have enjoyed our meals and the excellent service from the staff. They also have historically had a good health score for their, we assume, kitchen and food handling areas. This location is one of the larger Carl's and the extra space doesn't give it a cozy feeling when dining so it's not an inviting place to eat but the food and staff had kept us eating here. The 4 star rating is due to our not liking the cleanliness of the eating areas. Besides bringing our own paper towels, we also bring alcohol wipes and wet towels to clean our table and seats to all restaurants. After wiping down the table at Carl's, the alcohol wipes are always black. We realize that the cost of doing business is high. It needs redecorating, but at the very least, we would suggest that the owners close down periodically and hire a company to come in and power wash the inside of the tables and floors, clean the soda fountain area and wash the windows/doors. The last time we came by, there was a dead insect laying on the table where we were going to eat. We sat at another table after cleaning it but it left us grossed out and we have not returned to this location. The Pomerado location's eating area is cleaner and, for now, our go to. A nitpick suggestion is that a some containers of paper towels be left by the register if it is not cost effective to leave one on each table. Two towels are not enough for what are messy items to eat. Carl's once touted the messiness of their food. read more

I really appreciate this location. Kimberly and her team are wonderful, specifically the M-F lunch shift. I literally eat here every work day and I am always greeted with a smile and the food never disappoints. I ordered my food on the mobile app an hour early one day so naturally when I picked it up, it was colder than usual (completely my fault). They always make your food fresh to order. I came back the next day for my usual lunch and they asked me if my food was bad the day before. I was blown away by the attentiveness and concern! Usually situations like that aren't a concern unless the customer says something. The food here is amazing and the customer service is phenomenal. This is my favorite location. The food is consistently delicious and being able to grab and go during lunch and not be worried about food quality or being rung up by a grouchy person is just so pleasant. read more

The service I had from Mr. Nathan was excellent he offered me different side orders for my combo, I will be going back to this Carl's Jr for now on. read more

The fries here were AWESOME. I liked them better than McDonald's fries. They were closer to homemade and were served hit and fresh. The Western Star burger could have been fresher. I could tell it had been sitting in the window for a while. read more

A quick grab before heading to an appointment, and they were busy. We ordered more food then we thought and had to park which is never a problem at all! They were quick and ran the food out with a smile and great service. Food was amazing as always, recommend 100% read more

This Carl's Jr location is a great example of customer service. Mark is a great person and employee, helpful and polite...thank you Mark!

The robot needs to be removed from drive thru. Every time I order drive thru through Carl's Jr. with the automated robot, there has been bad service, not personable, doesn't understand my special request and as simple as asking for the criss cut fries, I get reg. fries. I said coke, they gave me dr. I said no special sauce on my famous star and it was on there. Poor service, nothing is like speaking to a human/live person. Horrible experience. This is what made me hesitate to go to this place 2 yrs ago, I was craving famous star and they did it to me again. NEVER AGAIN, unless they take off the robot. read more

I don't particularly think there is much merit reviewing fast food chain restaurants because I feel most people will visit their favorites regardless. That being said, I have been to this particular Carl's Jr way too often NOT to post a review. Over the last decade, I've used the drive thru here early in the morning (sometimes before before the sun is up) and afternoon as well as dined inside for lunch and dinner. I have come solo and with groups of people. My overall experience has been that this location can usually be found clean, often with friendly and competent staff who promptly fill orders. 'Nuff said. read more

See all

Well I come here quite often for there Breakfast Sandwiches and sometimes I come here for there Hamburgers and fries also !! As for how fresh the Burgers and sandwiches were made it was pretty good and you must try there Crisscut Fries also there fried Zucchini is good also !! The service here is not bad and there parking is no problems !! This location is not to busy compared to the others !! It's just not as busy here at Carl's Jr. !! I enjoy there Western Bacon Burger also !! It's the home of the Famous Star !! If it doesn't get all over the place then it doesn't belong in your face !! Carl's Jr. is your normal Burger joint and I compare it to McDonald's or Jack in The Box !!! As for How satisfied I am it is pretty good !! I say give it a go and you will enjoy it !! Satisfaction: Service: 3 out of 5 Stars Quality: 4 out of 5 Stars Parking: 5 out 5 Stars Lots of Parking !! Selection: 4 out of 5 Stars Freshness: 4 out of 5 Stars Overall Grade : 3 out of 5 Stars and it Passes with no Problems !! I always enjoy eating at Carl's Jr. read more

I ordered a double cheeseburger combo and I though it was going to be big not small and they tricked me too hard and I'm still hungry so disappearing read more

See all

Wow, prices went up, quality went down. I ordered the double jalapeño burger and a chicken sandwich. The double jalapeño burger was good, but small. The chicken sandwich was more than $3, really small, tasteless, and the chicken patty was super thin, flat, and hard. I hadn't been to a Carl's Jr. recently and this visit makes me not miss it. read more

I have little to say but overall I will start with a positive, the customer service I thought was good, and overall their facility looked to be clean, the thing that I realize is that chain restaurants are not always going to be the same, some may be better kept up then others, or have better customer service, or even the food maybe better even though they use the same product. The disappointment for me was the fact that the food was not hot it was more on the side of warm, and especially since I had just ordered the food I would expect it to come out hot. Since this did not happen thus the two stars. I will say I have been to better Carl's junior's. read more

Carl's Jr - Burgers Near Me - Poway, California

I don't know how to rate a fast food chain restaurant but in terms of fast food places I have been to, this is better than most. The place is clean and organized. No homeless people sleeping outside like in Pacific Beach. There isn't a smelly dumpster around to bother your nose. The food is as good as you would expect. I liked the Western bacon cheeseburger. For something so unhealthy, man... They are yummy.. I feel silly saying that but OH WELL they are good! read more

Carl's Jr - Western bacon cheeseburger - Burgers Near Me - Poway, California

The Carl's Jr. location in Poway on Stowe. It is supposed to be open at 6 AM on Wednesdays and other days. Every time I go there for the past month, it is not open. Today at 6:25. It was not open I see employees pulling in Quite often when I'm pulling in at 6:15 to 630. I will never go back to that location as their customer service is terrible. I went there for a while and had no issues. What is the problem if somebody can't get their lazy butt there by 6 AM. I assume they should be there earlier to get the ovens turned on etc. Talk to those people. The franchisee owner is obviously oblivious. Sell the damn place to somebody that knows what they're doing!!!!!! read more

Service was fast and the food was good for a drive though quick meal. Chicken strips and fries were good. Daughter had a chicken sandwich which she enjoyed too. Tried it despite the low reviews. I would go back to this one again. read more

The WORST customer service I've had in a long time! The lady taking the orders Ghisseli had a very nasty attitude and with doing so got my entire order wrong! It's one thing to have an attitude, but then you get my order wrong which means she wasted my time. She also got irritated because I said my order was incorrect and she also didn't give me my beverages then asked " so what do you want?" Ummmm I would like my correct order. I will NEVER come to this place again and would rather spend my money elsewhere. Disgusting. read more

Usually don't rate fast food chains too often-Staying across the street at the Hampton inn and decided to walk over for dinner. The whole center was pretty much empty but upon first glance, the restaurant was really clean. Ordered our food with no issues and it was delivered hot and fresh in a very short amount of time. The food was good, service was good and place was clean. If you're staying at the Hampton and don't feel like going far or driving, this is a solid choice. read more

As the current Duchess it is my duty and honor to give them a review. Everyone who has helped me with my morning coffee are absolutely great. Very nice and pleasant drive thru staff. Fast food is fast food but Carls Jr offers healthy looking salads and the guilty pleasure ice cream oreo cookie. There's no doubt that I will return weekly. read more

Working close to this fast good restaurants has its pros and cons. Usually on my lunch break (30 min) I will head here twice a week. But, unfortunately it's to inconsistent for me, when I go, I always go at the same time, and I have waited 3 minutes for my food to sometimes and upward of 10 minutes for food. Now I realize there are factors that play into effect like how busy it is, how many employees they have on staff ect, but it seems every time I go it's never that busy. So to those people who are on a strict time limit for your food, keep in mind, how fast do you really need your food. read more

This place is always closed somehow even when google says it's open. If you are closed you need to update it online so people don't waste their gas driving there. read more

Super disappointing... Now to start off the people who took our order were super nice and all so this isn't about them but what I ordered is not at all what I got. I ordered a grilled cheese breakfast burger which came on a sourdough bread bun, egg, cheese and meat. What I got was on a sesame seed bun egg, meat, no cheese and ketchup. Not at all the same thing. read more

Went through the drive-thru when no one else was in line. Ordered a combo just for me. The guy at the window ended up keeping my credit card, but I didn't realize it until I was halfway home. I immediately put a freeze on my card and proceeded to eat while it was still warm. I ordered a guacamole bacon burger, which is what the receipt said... but I was given a burger with a ton of jalapenos! No bacon, no guacamole! I tried to call them to have them put my card aside for me to pickup next time I drove by... no answer. I can't even tell you how many times I tried at different times of the day and night! I then called their customer service number where you MUST leave a voicemail. I never received a call back! I ended up replacing the card. I will not be returning to this location... EVER! read more

I gave it a 2 because the drive thru was quick and the service was friendly. Unfortunately, the food was unedible. I paid $7 for a grilled chicken sandwich that was so dry I actually thru it away after two bites. Even with the sauce, the chicken was clearly way overlooked and apparantly sat around awhile. I have never thrown food away....but this was so awful I couldnt get it down even though I was hungry. read more

They ran out of coffee at 6:00am and they have a giant portion of the building that was designed to have a play place but has a bunch of empty tables instead:/ read more

This place would rank higher but it takes so long to get your order. The cashiers are always polite and the store is clean or I would have down graded them to one star. read more

Love the fresh fries and burgers. Mark gave us excellent customer service and made sure we were taken care of. Although it is a fast food chain they really deliver great service!!! Thank you mark!! read more

Seemed completely understaffed, but the cashier named Samantha was completely amazing and hustling to get everything done herself!

Found a crumpled up sticker in the middle of my salad, after I had already been eating it. Absolutely DISGUSTING! I emailed the company and let them know what I had found. This was the reply I received: "If possible, please retain the product and any foreign matter under refrigeration in case there is a need for inspection. Please feel free to contact us again at any time. Sincerely, Marcos Rodriguez Carl's Jr. & Hardees Guest Relations" I did not receive any apology for finding a unsanitary object in my food and I never heard back from them. I also have never eaten at Carl's Jr. since this experience and will not be eating here in the future!!! read more

See all

I always come here and order order my friends food for her and the guy who works at the counter/drive thru Jessie, is so awesome! He's super sweet and always takes orders so fast! read more

It clearly says drive thru take out and delivery . Driving a big truck I wasn't able to go thru drive thru n they didn't let me in. Won't be going there again read more

If I could give 0 stars I would. I was really busy and couldn't leave the office until 2:30 for lunch. Came to Carl's Jr. for a quick bite. Ordered the sliders, fries, cookie and coke deal. The burger patty was cooked yesterday AT THE EARLIEST. Trust me, I just graduated college so I know what re-heated burger meat from the day before tastes like. It was absolutely disgusting and inedible. Oh yeah, the cookie was also old and inedible. Is it so hard to cook a sheet of cookies once a day? Jesus Christ. So now I'm sitting here at 6:30 and sick to my stomach because all I've had since breakfast was a couple fries and a coke. Never again. read more

This place is nasty.One of the worst locations.There is gum under the tables and the food is obviously pre made and frozen.The costumer service isn't that bad so I'll give them 2 for that and the extra 1 is for the great deals and pricing.I would recommend for someone who needs a cheap meal on a cheat day. read more

I like the food in general. Can no longer eat in the dining room. Have asked 3 different times for them to either quit playing repulsive 80's pop music in the dining room and or lower the volume so i can carry on a conversation. They will do neither. Goodbye. read more

A bit of wait on food to be delivered to the table even though there wasn't a lineup of people, which would have been fine if the food would have been hot, but the fries were barely warm and the meat was so cold the cheese didn't melt at all read more

I ordered some salad with chicken for dinner and it was pretty good so I ordered through the drive-through and it was quick and I was so not a lot of people there and staff is so pretty friendly and gave me the correct change read more

I needed a coffee doing a business trip and slight layover between appointments. I found this place amongst a large corporate park. It's a typical Carl's Jr. The coffee isn't great but is extra hot. They will meet your needs in a fast pinch. Otherwise there are much better places for coffee and breakfast in the area. read more