I sold my Toyota Camry 2019 here. I did some research with shift and Cavana. Carvana give me higher $900 but they need me to renew registration first ( I have 75 days left which more than $300 ) and it will take time. I choose Carmax cause location so convenience and I don't have much time to wait Carvana. I did all process in 2 hours got my check and everything done. Love it sell car with Carmax is my choice. read more

Very pleased with my purchase experience. They were very nice to work with at all 3 locations I went to. They honored their 30day guarantee and I was able to get a great car on my third pick. read more

Very bad experience today with CarMax. They had a car I was interested in and had it listed at a location about five miles away. I called them up to make arrangements but there was a catch: In order to look at the car I would have to pay a $199 cost of moving the car to the location where it was today, even though I hadn't asked that it be brought there! I looked up the history of the car. It had been moved recently about half a dozen times, probably with a $199 charge each time. I wonder how many people actually paid it? Clearly a new innovation car sales: per-charge viewing. My advice: don't deal with CarMax. read more

My recently purchased car was inspected at another store and some issues are missed. It was still within limited warranty and the service department was very generous in repairing the various issues, namely an engine head replacement and lower control arm replacement. They even cleaned the car and filled up gas before returning it to me. read more

Highly recommend this dealership. I did an online self appraisal of my vehicle received a quote that was way better than any others I received. Check in at dealership was smooth and they cut me a check for exactly same as online quote.... Very friendly staff. Dealership is spacious and very comfortable. My DMV paperwork was all done within minutes and I left with a nice check..... best dealership I've had by far! read more

I was able to trade my car for a fair price, the sales consultant John was very helpful, patient and professional on what car you're looking for, test drive any car you are interested in and it's amazing. read more

Purchased my car here for the first time on November 26th last year and after doing research we selected a Prius Prime that unfortunately had to be delivered from their Arizona location and therefore we were not able to physically see the car. Car arrives and was missing the 24 ft charging cord and our sales guy credited us the delivery charge for the inconvenience and ordered a cord which arrived within 10 days. Two months later I noticed that the Master panel Driver's side which controls the door unlock and lock buttons did not illuminate and a new panel was ordered from City Toyota by Arian who was my Service Advisor. Coming back to get it installed, the mechanic stated it was defective so Arian offered to call City Toyota to make a diagnostic appointment which luckily was first thing that next morning. CT mechanic confirmed the part was indeed defective and a new part was ordered and installed that same day. Now here is why I gave Arian and Car Max Service Department Five Stars. I was still under the 90 day warranty and in order for CT to release the vehicle they had to receive payment from Car Max. The City Toyota Advisor and Arian communicated back and forth throughout that day and payment was received. Great communication with Arian letting me know the status of where things were at along with a surprise call to me later that evening from him letting me know that payment had been sent and making sure the panel illuminated even though I had already picked up the car earlier. read more

I came 2 nights ago to look at a car, they told me I'd have to wait 20-30 minutes! I said ok I'll reserve time online. Today I had an appointment at 2:30, I got there at 2:10 checked in & asked if I could drive it a little earlier, she said well there is a lot of people before you but we'll try, now it's 10 minutes after my scheduled time & I'm still sitting here. Actually I'm leaving, I will not beg to buy a car. read more

Ehh, I would say don't necessarily feel you can rest easy just because your "new" car is from CarMax. A little after a year post-purchase, my transmission blew. $3,000 repair on a $10,000 car. This is exactly the kind of thing I was trying to avoid by going with CarMax rather than rolling the dice with a random used car. Maybe they couldn't have foreseen this, idk. The gas mileage still sucks. But I still have the car, so that's something. If I were to do it over again, I would just go dirt-cheap from a private party or sketchy lot, expecting there to be costly repairs. This way seemed like kinda the worst of both worlds...paid a premium for a supposedly solid used car, and then paid for costly repairs anyway. Hopefully it's the exception rather than the norm. read more

This is the 3rd time I am here to sell my car. Sold a 2019 Silverado here in 2021. Appraised a 2010 Scion TC, didn't sold it to them bc I gave it to my cousin. Now appraising my 2013 Lexus RX 350 with 45k miles. It is really a hassel free environment and very easy process of seeling your car. And they really give a fair value for my cars, saved me lot of time and trouble. read more

CarMax - Car Buyers Near Me - Colma, California

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New to the city with a Jeep Grand Cherokee that doesn't fit in an parking spots. Must say, this is the absolute easiest car purchasing experience I've ever had. GRACE was fantastic. She was all over everything for me, quick to respond and even quicker to prepare everything I needed for a smooth car selling and purchase experience. I have been so stressed with my move and the lack of supply to choose from and I am so grateful for the help and amazing service she gave me. Will refer everyone here and to her! THANK YOU GRACE! read more

CarMax - Car Buyers Near Me - Colma, California

Avoid this dealership at all cost. They will waste your valuable time, something that money can't even buy. Sales manager Kel Robertson can't do anything. Well, you can't have your paycheck until you do. Let's see how fast you move. Made a promise and broke it instantly on the spot. Their written offer is no good. Stay away if you value your time, something that you have limited of on earth. read more

CarMax - Very ignorant, condescending, belittling "Manager". He doesn't need customers. Customers need him. - Car Buyers Near Me - Colma, California

If you choose to buy a car from this dealership, run a CARFAX! - this dealer ship provides a report from another company called AutoCheck and when I bought my car, they said there were no accidents. 4yrs later when I was ready to sell my car, the CARFAX was ran, there was a not a minor accident, but a "Moderate" accident that damaged the car on all sides. The accident happened before I purchased the vehicle. The Sales Manager Kel said that the accident did not bring down the value of the car, but we all know it does. He said "We were not made aware of the accident per the report we have" and you should have done your own check. Bottom line, I wouldn't have bought the car if I knew. They shouldn't provide this type of service if the car's history is incomplete, they should tell us to do our own check, because if they didn't provide us "their report" I would have ran one on my own. read more

Came here to get an appraisal to sell a vehicle. I had an older car, about 20 years old, starting to wind down. I had the intention of selling the car the same day for whatever price I could get. I was able to trade in the vehicle, rid of everything, without any issues. I waited about 20-30 minutes for my sellers check, and BOOM it was all done, I was walking out of there with a carmax bag full of my belongings, no problems with the car, and a check in my name! Only needed an ID, the car title, and all the car keys for the car. I also had purchased my current car from Carmax previously. So overall, great experiences! read more

Not even worth the 1-Star. Came in ready to buy a BMW M4, i had a specific one in mind with a scheduled appointment. Sales Person came to us and asked me, oh you're Omar? He got mad for a reason, went to grab the car and we waited 20 minutes for him to bring the car. He then gave me the key and told me, you only have 10 minutes to drive it, dont take too long and walked away. Came back ready to buy the car but i had a few concerns and i asked to see the carfax and service records. He then told me we dont have the carfax and we dont have any service records, i asked how do you not have the carfax? Lol. He said oh thats what we have. I asked how do you not have a carfax and you're a dealership? He said we are not a dealership and we dont do any discounts. Im like ??????? Who asked you about the price? He then said, you know you're pretty young (im 26) you probably cant afford this car. Thats when i got triggered and asked to work with another salesperson. He then told me, who do u wanna work with? He proceeded to his manager and then his manager came in and asked me whats going in, i told him i wanna work with someone else. He then immediately told me that they will put me on the wait list for the next available salesperson. I stood up and left. Keep in mind that i work in the business and they had no idea yet. This is not how we treat our guests at our store, i was not treated properly nor taken seriously. Do not buy a car from them, horrible customer service. Horrible experience. read more

We came here and was told that there's 4 people in front of us so it'll likely take 30-40 mins wait. I didn't mind cause it was a Saturday afternoon so we patiently waited in the car at the parking lot. An hour later, we didn't get a phone call or text. So we decided to come in to check. The receptionist said she doesn't see our name on the queue list lol. Prior to coming here, I used the online evaluator at carmax.com. The appraisal value ended up being the exact same amount we got online. Lol what was even the point of coming here? I bet they just used that value online even after doing all the inspection. read more

I went here to get my car appraised to see what my options were in terms of selling it. Though, I'm not sure I will take their offer on my car I just had to leave a review of their establishment and their service. The person who was working with me was Grecia Sahagun. Let me just say that although it was a cold and rainy day, she was just a bucket of sunshine and smiles! She literally made the whole experience an incredible one. I can see how in her industry how one could become tired of working with people. But she just seems to really enjoy or job (or is really good at hiding her exhaustion or something). I work in the tech industry and lead a team of Customer Success folks so I know how customer service should go and I can say that she easily was one of the nicest people I've encountered in a while in the customer service field. Not sure I'll actually sell my car to CarMax (as there's a private party who is willing to pay more for my car) but I will definitely come back in the future if I need to sell another car. In general, their offer was good (better than most places) and their facilities were very clean. They also offer free coffee, tea, and water. Grecia, remember to try the Kare-Kare at Lucky Chances! I know you love them tripas! lol! read more

Wow. I had no idea selling my car could be so easy! I scheduled an appointment online. I received a phone call before my appointment asking me to bring my car title just in case I accept their offer. I shower up, checked in, they test drove my car, inspected it and voila! The amount they wanted to purchase my car was furnished to me in writing. It was above high blue book value. In the end I couldn't part with my car. I love that stupid thing. It was such a great experience that a few months later my husband and I went to CarMax in Portland to sell our Oregon vehicle. CarMax is such a great company with wonderfully streamlined systems that the employees work to make their job and your experience as easy and stress free as possible. Snapshot of why I love CarMax: Easy transaction Friendly, professional staff Great experience! I love that so here's a fiver! read more

Very easy process and was offered a fair price for my car. Got a better price than if I had traded it in at the dealership where I bought my new car. The staff here took care of everything, including all dmv paperwork. Friendly service, clean and socially distanced experience. read more

CarMax - 2005 Highlander - Car Buyers Near Me - Colma, California

What a great experience. We are moving away and were looking to sell our 2021 Acura RDX. We got online offers from several online car dealers. Carmax made the best offer. We took that offer, made an appointment, then went in and had a check in hand less than an hour later. Staff was friendly and efficient. Thank you Carmax! What a great experience. read more

Do not trade your car at CarMax...unless you want to get peanuts for it. They will give you an insane lowball price. Just sell it on Craigslist or to any used car dealer, just not here. Their appraisals are WAY BELOW Kelly Blue Book Trade-in. read more

I was completely ripped off. I had taken my car in for an appraisal and was willing to accept the price. But there was a minor discrepancy of the mileage on the odometer VS the DMV report. I had moved from one state to CA and they made a slight error when the car was inspected in the CA DMV. I drove home and 3 days later went to the DMV for the correction. This was a super black Nissan Murano Platinum Edition with just slightly less than 23,000 miles on it. It was in excellent condition having been slightly used by myself an older person. The oil filters never even got soiled! So I took the car back and they said since it had been 7 days I would need a new appraisal. I had only driven to the dealership home. Then to the DMV and back to CarMax. Other than that it sat as it always had, in the garage. So It's 7 days later and the offer they came back with was $4600.00 less. They had the nerve to note the front tires needed to be replaced. By this time I was very sick, had symptoms of a serious illness and needed to get back home. I told them I had a stroke and a serious fall 1 month prior and should never have done so because they used my illness to rip me off. I absolutely could not drive around looking for a better offer. I can't explain it but I felt like if I didn't sell it then I would be too sick to sell it for many months. It was just sitting in the garage. It sat through 2 bouts of COVID, 2 strokes and just 1 month prior to the 1st CarMax visit, a fall that resulted in a skull fracture, broken arm and finger. I am absolutely convinced that my letting them know about my health issues caused them to deliberately low ball me. It was a beautiful car that anyone would be very happy to acquire. I hate what CarMax did to me and deeply regret that my health was so fragile that on that day I couldn't even trust myself to drive away from their insulting offer. To add insult to injury their check was returned NSF on the initial deposit. It was only after literally hours on the phone that I got the check honored, 7 whole days later. read more

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It's the "Hopefully" for me lol. I had a car transferred last week from the Roseville location (sac area) and it arrived Monday 10/4. Today is 10/5. You would think I'd receive a call mid week for a test drive but I didn't. After reaching out to see what the hold up was I come to find out the driver had " forgotten" the title of the car. Not sure how that happened but Carmax had a whole week to figure it out. I had to call the Roseville location,not the Serramonte location, to finally receive helpful assistance. As soon as I saw "hopefully" I knew I was going to have to make some moves on my end. I, not the Carmax rep, was able to schedule an appointment on my own. Long story short, if you have a car shipped to this location, plan to take action and not leave it up to the Serramonte location to make it a seamless process. Edit: I test drove the car, stopped at a shop nearby to check out the features and as I was about to drive back the car battery just died. I had to call them to jump start the car so I can drive back to CarMax and was told that they needed to perform more service repairs on it. Which I find out considering the fact it can been "inspected for quality" for a whole week. Very, very rich experience so far. Gave me a good laugh. read more

CarMax - Car Buyers Near Me - Colma, California

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Not having a car sucks! I've been anticipating writing this review because I really didn't know what to expect when buying my first car, but CarMax did a wonderful job making it less complicated than I was told. Ethan was a wonderful sales associate. He was patient and did not make me feel obligated to buy anything without certainty. With it being my first time ever buying a car from a lot and a woman, many people portray salesmen as sharks who take advantage of customers who don't know exactly what to expect; so my guard was up. However, the whole ordeal was not so bad. I'd already seen a car I really admired and got a estimate that was in my budget. Ethan held it for me until I was able to come in personally. I was so worried that the car wouldn't be the same as how I pictured it. But it was PERFECTION! I love my car!! I got everything that your are supposed to purchase with a car without being taken advantage of. I am so happy with my purchase and hope that everything stays intact! read more

CarMax - Waiting - Car Buyers Near Me - Colma, California

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Service here is REALLY bad and the cars are in horrible shape. The manager (or whoever is running this site) is not doing their job correctly. I made an appointment to test drive a car. The sales associates took a really long time to retrieve the car from the parking lot. They then called me from the parking lot and told me the car I wanted to test drive had a dead battery and no air in the tires. WTF??? You guys are trying to sell cars with dead batteries and flat tires? I asked to speak to the manager. The manager came out from the back and it was a disheveled black woman. I told her what happened with the first car I tried to test drive and she did not care. I then asked to work with a different sales associate so I could test drive a different car. She gave me attitude and said everyone was really busy, but looking around there were literally five CarMax guys just walking around doing nothing and chit-chatting. After 20+ minutes, they gave me a different sales associate. I test drove a different car. As I was test-driving it, it smelled like something was burning and it was making a loud rattling sound from under the hood. Pretty clear that they have really bad inventory at this location and they are not maintaining the cars in good condition. I left after that. I went to CarMax Pleasanton and it was a WAY BETTER experience all around. I bought my car at CarMax in Pleasanton. This Colma location is extremely poorly managed and their inventory is not good. Do not buy from this location. read more

We bought a Lexus CT200h car on 03/28/2023 driving for about a week, the engine check lit up on the car. The car started shaking!!! I called carmax 401 Serramonte Blvd Colma, CA 94014 and explained the problem. I've been rescheduled the meeting several times since Friday. As a result, on Tuesday !!!!! I came and gave them a car !!! They've had the car for more than a week. !!!!! They said there was a problem with the gaskets in the engine and cylinders !!! And plus coolant leakage! The car was sold at 24% !!!! - it's a terribly big percentage !!!! The car is not made!!!! And the car was sold in inadequate quality !!!!!!!!!! And even for so much money !!!!!!!!! 2014 with a mileage of 125.605. Cost 17,775,90 with credit at 24%=total=34,557.14 read more

had a thoroughly average experience here buying a used car. my sales representative was clearly new to the job and to his credit, he didn't pressure me too hard to get the vehicle or addons. however: * it took them a really long time to get the car for the test drive * he didn't know how to open the trunk or really anything about the car. for instance he told me the car needed to be driven for a bit before the tire pressure warning turned off (shouldn't they have checked that during their inspection anyway?), but really i just had to press the tire pressure reset button. * they were unwilling to make basic concessions like refunding me for a tire repair kit if it wasn't in the vehicle * they had two different computer systems that quoted two different prices for some reason * their included car inspection is a joke; definitely get your own inspection * i texted my sales associate and the responses were super slow / non-existent. only later did he tell me that wasn't the number i should have been texting. * their responses to my questions about car title transfer and registration were pretty unhelpful on the plus side: * so far the vehicle seems good. they have a generous 30 day return policy but i haven't tried to go through it yet. * they will hold the car for free for up to 3 days after your test drive * on the day of my sales appointment (which was a few days after the test drive), i was out the door with my car in less than an hour * the test drives are only 20 minutes, but they don't need to accompany you on them * i think the price was fair read more

The "assessor" burned my clutch while test driving it. Heard it while she was trying to drive it. Came in with my dash lights all off and as soon as I get my vehicle back, I have engine lights on. It's apparent that "assessor" lacks in the ability to drive manual vehicles and at assessing vehicles. Good thing I have footage inside of my car of the lack of care that my vehicle received. Place is a no go. read more

How is the overall rating only 3.5 stars? That's crazy. Well let me start by saying, I will NEVER go to a dealership again. CarMax's process of selling cars should be the prototype that all dealerships refer to. The financing process was seamless. It was simply a matter of me deciding how much I wanted to put down. There weren't any backroom fake sidebars, everything was on the up & up. This process was so easy, I was waiting for bad news. Nope! Nada! My sales rep was phenominal!!!!! She was patient, kind, and understood this was not an easy decision and gave me the space I needed to make an informed decision. If you're in the market for a car, consider CarMax! read more

TDLR: Husband got the truck he really wanted but it took 5 weeks for us to be able to see it. My husband did his due diligence and researched for the truck he needed for his business. So, he pays the $600.00 to get it transferred from Washington state to the Daly City location. It gets to Daly City in 4 days. It takes 5 weeks for someone to contact us to see it. Yes, he called CarMax several times, and got the run around (oh, so and so isn't here, it's not ready...") A telephone representative called us twice to apologize on the dealership's behalf. No one from the Daly City Carmax ever called us. I realize that they were probably dealing with transferring the car to California DMV etc. BUT they could have let us know. Finally,we get to see the car. Everything is as expected excepts it smells like a dog, is dusty, and needs a vacuuming. I know it's the least of our worries, but still... Um, we're here to buy a car. Shouldn't the interior be clean? Ultimately, my husband got the truck he wanted and (cross my fingers) so far no problems. Unfortunately, the process to get the truck was horrible. read more

Steve Kim helped me buy the car of my dreams: a convertible Fiat 500! He got in touch as soon as I requested the car transfer from another Carmax location and let me know when it was ready for a test drive. I test drove it, got info about warranty options, and an appraisal of my old car in two hours. I never felt ANY pressure. I told him I needed to think about it and that was that. The next day, I decided to buy the car. I got a deal I am confident was fair. The young woman who did all the paperwork was super efficient (I forgot her name, sorry, but she knows her stuff - sooo many forms and she didn't make a single mistake). They handle all the DMV paperwork which is amazing since I don't enjoy waiting in long lines. Overall, if you don't enjoy the chase of the deal and haggling, this is the way to go. If I ever need a car again, I am sure to go back to Carmax. read more

CarMax - Car Buyers Near Me - Colma, California

I am looking for a car that will be reliable so I can have to get around without relying on public transit or Uber. I was in a market for a Honda Civic. I like car max because you are not pressured to walk away with a car. I was just put off by the person helping another person when I have made an appointment for a test drive and financing. The price that I was quoted was almost like leasing a car from the dealership and the car was 2 years old and had over 15k miles on it so roughly 8,500 miles were driven each year since 2018. The person was friendly who helped me and was understanding when I said I would think about it and see what I can afford. read more

We sold our car there and very happy. Hassle free. It is clean and our rep was professional. The key for selling is 1) set up an appointment - a must! 2) do a quote on line 3) make sure you are accurate on the description you put on the online form. Got the full amount of quote. Maybe you can sell a car for more online but it's a peace of mind doing it this way! read more

I needed to sell my car. I was going to sell it privately but the deal fell through. Thank god because I was selling far below its actual value. Came here without an appointment-make an appointment. I had an online offer for my car and went in to confirm the offer and get a check. Took more time than I expected but I got my check for $2,800 more than I was going to sell it for. I would come back here in a hot minute read more

First time selling my car, much better price and experience compared to dealerships. The online offer is what I got in the end. No haggling, and nice staff. read more

I had a fantastic experience at CarMax and ended up selling two cars there. They have a super streamlined process and communicate every step of the way. You end up selling at a lower price than a private sale but who wants to meet random strangers in covid times to sell a car, then go to the bank and DMV to complete paperwork. Not I. The employees are worth every penny for their service. You can get in and out within 90 mins, be on your merry way with a bank draft. I would highly recommend! read more

I heard a lot of good things about carmax and went to go look at cars after looking at their website for a few weeks. I put a hold on a car and a man called me to set up an appointment for an appraisal but did not return my calls for the following days and was not there when I arrived. Richard ended up helping me out. My old car was appraised while I went out on a test drive. We came back in to talk numbers and financing to see what I could afford. Richard was very knowledgeable and personable. He did his best to make sure my mother and I understood the process and and he answered all the questions we had. He was able to explain the maintenance plan as well as another insurance option to me and allowed me to make my own decisions without pressure. It is a very open process where you can feel in control. A woman named Maureen helped me with my paperwork well past closing and she took her time as well, never making me feel rushed or as if I could not ask questions. My new car is perfect and all I could have asked for. The whole process including test driving took about 3 hours which to me is very efficient for this big of a purchase. Definitely worth giving a try if you are looking to buy a car, I found it to be a much more comfortable place to shop than many of the other nearby dealerships. The bow is also a cute touch read more

CarMax - Car Buyers Near Me - Colma, California

I absolutely recommend not going to Car Max. 2 major things I have come across car max. 2 and a half months ago, I purchased a 2017 Mercedes Gla, Frank was great, everyone was friendly however he did not disclose that registration is only good for 75 days. Frank told me to not worry about registration, we will cover it. Mind you the registration wasn't paid for 3 years, it still had 2017 tags and it is 2020. Went their yesterday, Frank was not there. I ended up talking with at least 3 different people until the manager finally came out which took her forever to come out. I didn't have this car for at least 3 months or 6 or a year. They couldn't at least pay half?? I was furious. We drove next door to Acura bc as of now, I don't want to do business with Car max. I don't want to help make them money. Acura serramonte did a quote on my car and pulled the Car Fax on the Benz. There was a report of an accident and damage on the front of the car. CAR MAX GAVE ME A REPORT THAT STATED NO DAMAGES REPORTED. now I'm heated, can I sue car max? No because I signed the contract stating I will take the car as is. Bottom line is, Car max need to disclose when registration works and PULL A CAR FAX. They pulled a phoney report called AUTO REPORT THROUGH EXPERIAN. Manager at Acura didn't even know what that was. VERY UPSET WITH CAR MAX. Never want to do business with them. CROOKS. Ask for CAR FAX before purchasing a car or take your business elsewhere!!!!! So many workers, still some people had to wait! Also forgot that Frank stated these are run flat tires! About 1 month after purchase, I got a flat tire and had to get my car towed!! #NEVERAGAIN read more

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Sold my 2006 Toyota Camry at Colma, Ca. Took only 1 hour to complete. Received CarMax check for the amount they said online. Price was better than Carvana or other car sellers. I could have gotten more if I sold it myself, but I did not have the time. read more

0 Stars if I could. Sold a car to me with absolutely no breaks, broken windshield wipers, no headlights, no car jack for a flat tire, Dead battery, and no lug wrench. You guys are a fucking joke. read more