I was very pleased with my experience with Budget Auto Sales and strongly recommend you start your…read morenext car search here. After disappointing experiences at the 4 largest auto dealers in Columbus I remembered the radio commercials from Budget and decided to see what they had on the lot. I was pre-approved coming in and my family decided on a 2011 GMC Yukon XL Denali. Jimmy the salesman I worked with and Tron, the manager, exceeded my expectations in customer service. They met me where I needed to be on price; a "Great Price" based on both KBB and TrueCar. They also offered me $1800 more for my trade than any of the Big 4! Now this is why I think you should really go to Budget. My purchase is in great shape, but has high mileage. After purchasing on Thursday I had an engine warning light come on Saturday. I called Jimmy and he said to bring it in Monday and they would take care of it. I don't think they had any legal obligation to do so, but they stood by their vehicle. I brought it in today and their mechanic ran the computer for faults. It needed a new oil pressure sensor, so they sent me to Transmission Experts up the road. While fixing the oil pressure sensor the mechanic noticed an issue with the power steering pump which without me knowing Budget told them to repair and charge to them as well. I didn't find out about the pump until I got my keys back. For the record I had the vehicle checked by an independent mechanic before purchase. I'm sure Budget made money from my purchase. If they didn't they couldn't stay in business, but I'm positive I got fairer deal than I was offered from any of the big 4. If you want a good experience I recommend you start at Budget Auto Sales.

im very upset..i came in looking to buy a car and i was talking to the salesman alfred simpson and…read morehe was talking to me like i was really gonna get a car. he took money from me for a down payment. i had to call and chase him down for about a month. i caught a bus with my child all the way to this store and still no car. it took him to long to refund my money back to my card and guess what still no car.. he had me to send him money to his cash app but i wasnt thinking at the moment to why he would want me to cash app him. i think he was trying to run off with my money and i really do not appreciate. i would not want that type of person working for me...i will never come back if he is there.. and also he has done multiple people that way mostly women.

I cannot say enough good things about Rivertown Toyota. The salesperson Mrs. Ohare Listened to me…read moreabout what I wanted. The team was so nice. There was no haggling and I got done In an efficient time frame. I ended up buying the corolla. It had so many warranties and safety features and the price was excellent. not enough good things to say about those people.

1) Don't promise and charge for upgrades that don't exist…read more 2) Process registration paperwork in a timely manner 3) Don't rip off members of the military while you sit safely in your climate controlled environment.

Do not for anything go here and purchase anything they will sell you a warranty that literally they…read moredon't stand behind and say that you should have noticed an upper oil pan leak and broken oil filter housing within the first thirty days and mind you this was the first oil change we have had to have in the vehicle and they are a joke saying they won't cover it and I would like to talk to a lawyer about it and if anyone knows of a good lawyer give me a shout or I'll look around and this won't be over

Got the car I wanted and insurance. The salesman just need a little patience. So much more…read moreexpensive here. Tell them you need help and they ghost you.

Took my car here to get fixed it was reading a sensor they did diagnostics said it was timing chain…read morewithout hesitation I paid 1100 they claim they fixed it. Soon as I got in car check engine light was on ran in told mechanic he comes out says I forgot to reset code. He knew I was heading to Disney with my family in few days. 2 days later check engine light came back on and stalling again. Almost got killed with my kids in car as it turned off on highway with truck behind us. Called Bill mechanic again he said if it goes on give it gas like u stealing the car mind u we did this everytime he told us to. Day we get ready to leave to disney we get my daughter from Huntsville got back car turning off at every light I call again and mechanic says again for 100th time to give it gas like I stealing it. Then car smells like burnt oil and car stopped working. Mind u took the car to autozone everytime check engine light went on and it read new codes. Something so simple. Now the owner calls me and says u need a new engine. First off ya did diagnostics and said it was timing chain now its readying codes that timing chain is off and converta when it never red that before. I did seek legal help and going to do what they told me. LADIES RECORD EVERY CONVERSATION YOU HAVE WITH MECHANICS thank God I have every call document3d snd recorded. DO NOT BRING YOUR CAR HERE U GO IN FOR ON3 AND COME OUT WITH NO CAR. Now I been paying users to take me to my treatments but every receipt is being saved trust me.

My daughter purchased a vehicle here and a service warranty marketed as a bumper to bumper…read morewarranty. We thought it would be best to take it to the dealer who sold the vehicle and the warranty. Boy were we wrong. The service manager, Sandra Craig told us the claim had been denied twice when she hadn't even submitted the claim. When she did submit the claim she sabotaged it. She told the warranty company that the vehicle came in with no coolant and that my daughter continued to drive the vehicle without coolant. Audio recording available here, http://www.mediafire.com/file/6vy7fhgytdtg27d/warrantycompany.mp3/file Just copy and paste into browser to hear. When on all auctality all the coolant went into the motor via a blown head gasket. As a service manager she knew the effects of a blown head gasket. My daughter paid $450 to have her vehicle diagnosed and torn down. She was told it was a bad radiator only to find out the radiator is fine. So they did not find out what caused the vehicle to run hot. I guess we paid for nothing because we still don't know the point of failure. We are currently making a video with all the calls to this company and the warranty company stating what they were told. Oh and that bumper to bumper warranty is not what you think.

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Least expected to write this review as during the sales process everything was perfectly fine but…read moreafterwards is where my problems began. I purchased a 2019 Mercedes CLS53 AMG, when I saw the vehicle I asked if i could get a PPI (pre purchase inspection ) they denied it & assured me the vehicle has been through a rigorous 135 point inspection & sold it to me with a 90 day limited warranty. Since purchasing on August 27th almost 2 months ago the vehicle has been in the shop for over a month, from a coolant leak from a failed heater pipe to a turbo line leaking oil to now the oil leaking from deep within engine block from the high pressure fuel pump. (*update from when I first wrote this in my notes: Cam position sensor also leaking oil) The vehicle has over 35 hours & counting of in-shop service repairs. At the time of this review I still do not have my vehicle. Along with the vehicle being in absolute terrible mechanical shape, I paid cash for this car Aug 27th 2024 & now on Oct. 22nd still have not received the title (*update Received on 10/29/24)I reached out to my salesperson Josh multiple times to which he said he would check for me & now stopped responding to me all together. I called last Tuesday (10/15) spoke with Kevin the used car manager who said he would both check on status of my title & see if he can speak with his higher ups on if they can help me in anyway for the over $8,000 in repairs my car has succumbed to, which again is absolutely abysmal on a 2019 with only 54k miles. Kevin did not call me back on 10/15 as he said he would to update me on status of my title nor did he reach back out by that Friday 10/18 where he said he would have word from some of the higher ups on what they can do to alleviate this horrible situation. I instead called Kevin myself 10/21 hoping he would have an answer for both things but he just transferred me to someone's voicemail. I ended up speaking with someone eventually on status of my title & though it's absolutely ridiculous to have to wait 2 months for a title, Im happy someone gave me some sort of update. Now, autonation is a huge company & I was happy with their professionalism during the purchase process, however true colors always shine after the fact & that is exactly what is happening here. Usually it is the smaller lower end dealerships you have these problems with but unfortunately I and a ton of other people from these reviews have also dealt with super rough vehicles that Im not entirely sure how they get mechanically approved. I have all receipts from the repairs, little over 9 weeks of ownership & I have had the car for a total of maybe 2 weeks. Over $8,000 in repairs, was given 90 day warranty from auto-nation which of course does not cover all repairs, I have personally paid over $3,000 of the repairs from my pocket, along with towing costs when the vehicle broke down. Im sure there will be a generic comment asking me to call a GM. I did not want to write this review but their actions here have left me no choice at all.

Car: Nissan Versa. Older car covered by extended warranties. This is a review of our interactions…read morewith Nissan over the last 18 months or so. About 14 months ago the transmission died (common issue with the brand). The extended warranty covered the repair. Good to go. A couple of weeks ago the engine died, and again the extended warranty covered it. However, within a day the water pump died and we brought the car back. There was a bit of back and forth, but the service manager (TJ) did the right thing and made it right. His actions have given me a greater sense of truly being taken care of. TJ gets a 5+ star rating. However, the service department seems in disarray. I get that customers can be very demanding (me) wanting things fixed as fast as the channel changer to your tv, but there seems to be too much drama happening there. They seem to be down a service advisor or two, and TJ is the glue holding things together. All in all a stressful but positive experience.

They stop allowing non Nissan vehicles to charge at their location. Which this was a safe place to…read morecharge at night with a lot of lighting. Especially for people who travel through Columbus. We own several Nissan cars and will no be supporting this location in the future with business.

I will remain quiet because I can't say Anything good! Nice…read morebuilding, clean facility and really congenial greeters when you drive in for service.

Wife went for an oil change. Later said she needed a battery and brakes through a voicemail. Paid…read morefor the oil change and went to two local shops and battery and brakes were fine. Wanted to charge 175 dollars to check why the check engine light was on..They said it was on because the battery was low. Went to 2 other shops and it was determined to be her gas cap.

After unsuccessfully working with several dealerships in Tennessee and Georgia, I decided to check…read moreout Mercedes of Columbus. I reached out to them about a few cars on a Wednesday. They immediately set us up to speak with Tyler. He was responsive, attentive and willing to do anything he could to help. Once we made our decision, the process was quick and painless. We did it all virtually and he delivered my new car two days after our first chat! He even noticed a little pull in the steering when he left and drove back to the dealership to make sure everything was ok. Exceptional service and he went above and beyond to make sure we had a great experience. They have gained a loyal customer and I look forward to our next purchase with Mercedes of Columbus!

really really awesome people who are honest and really try their best to get you a good car. Evelyn…read moreworked with me and she was very honest and upfront and easy to contact throughout the whole purchase. She is just a charm! They did $3k of repairs on my car, just a few months before selling it to me. Because they told me they value "safety" and want to make sure I'm driving a safe car. I took if to my mechanics after buying it and they could see all the work that was done and were really happy about it. Everyone there is super nice too. From the front desk to the salespeople to accounting to the people who deliver your car. Just a wonderful group of people and I feel very blesses to get to buy a car from them :)