This review is about the staff at CarMax Inglewood & our experience. It is a really huge location inside as well as outside. They have a wide variety of vehicles, all models from 2021 and earlier. A lot of them have very low mileage and are in really good shape. This is our second time using CarMax. Our first experience went off like a breeze, no problem. My son was looking to trade his 2012 Nissan for a newer model vehicle. He didn't have the title to his car which they assured us the day before that they could still work with us. Even up to the point of us finalizing our transaction we were told not having it would be o.k. because they would take care of it on their end. After spending 5 - 6 hours there we were then told that no, they couldn't complete the trade in without the title. They advised us to go to AAA to order a duplicate. We had a document with us stating that we did order the duplicate & then was told to take that CarMax by AAA. CarMax was insistent that they needed the title which was coming from Sacramento in two weeks. So we went back to CarMax they told us to go to DMV to stop that process and they would take care of everything on their end, so we did but then DMV said that was crazy they can not undo a request that was already made out and mailed....so back to CarMax we go. We had a sales person named Gabriela who was very nice and friendly but clueless about what we were going though or how to correctly help us. After realizing that she wasn't clear on CarMax's process in this situation we asked for a manager. She came back & relayed to us what he said. At this point we were tired & extremely irritated that we had been given the runaround. I wanted to ask her, "what part of asking the manger to come over did you not understand?" So we asked Gabriela once again to please go & have the manager come over to speak with us. Mr. Hermen came over and explained everything that she couldn't or just did not. Long story made short, we got Mr. Kamal, who is a very nice and knowledgeable individual who was able to our transaction. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

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I did not have high hopes when I walked into CarMax but I was very pleasantly surprised. Even though my car was in great shape, I assumed they would try to lowball me, and go lower than the quote they gave online. They didn't. It's such a breath of fresh air when you feel like you are treated well and the process of efficient. Also, I had a great experience with the sales rep, Mayra! read more

Just bought a 2022 Toyota Prius. Carmax has a reputation for charging a little more than most dealers, but I got this car at a pretty good deal. Buying from Carmax is a much better experience than working with dealerships and you can feel safe knowing your car was inspected, they provide a 90-day warranty, and much better customer service. They aren't going to screw you or scam you. I worked with a salesperson named Antonio and he was friendly and communicated well. I would recommend anyone looking to buy from this location to work with Antonio. Great car, good price, and overall a good experience. read more

Canaan, was more than amazing. He made sure that everything went great. It was the most easy process and experience I have ever had.

Best experience EVER! The car we had reserved was lined up and ready to test drive when we arrived. The whole process took 2hrs and 20mins start to finish (including the test drive!). PJ you are a rockstar!! CarMax really is the only way to buy a car :) read more

I came in to sell my car today and was helped right away. I will admit I had to come in two separate times to get an appraisal offer because my registration was expired, but after all that Samir helped me maintain my initial quote. He was extremely helpful and kind. Quite honestly he truly went above and beyond to help me and I'm so grateful to have had him help me both times. He is an Angel and deserves some recognition! My only complaint about CarMax is that the appraisal in person takes a long time usually 35-40 minutes which sucks if you don't have the time to wait. Then you have to wait additional time to finalize things which is also a bit annoying but honestly it's worth it based on the fact that they give you a good quote. read more

Sold me a car that needed 5k in work. Corporate was very little help. Make sure you get the car inspected within the first ten days.

If I could leave this location 0 stars, I would. Please be smarter than me and run the carfax report before purchasing a vehicle from this location and DO NOT TRUST the carmax reports. I was told the car that I purchased had been in no accidents, and was in perfect working condition. I paid for the carfax report after purchasing (my mistake) only to find out that my new vehicle had actually in fact been in 2 accidents. I am extremely disappointed in this dealership and the liars that work here. Please do yourself a favor and save yourself the headache, and go to a different location for your car buying needs. read more

Went in yesterday 12/05/2024 to test drive a Kia Sorento. The sales associate met me outside he gave me the keys to turn on the car, but unfortunately the battery was dead so I couldn't drive it(not a good sign) test drive a Ford Escape SE 10 years old. Car drove fine but what they are asking it wasn't worth it. The car is worth less and there's no warranty. Since Jorge told me they don't negotiate pricing I walk out and drove to Auto Nation Ford and bought me a newer pre used car with warranty & Gap. If you have fair credit or better don't buy at car max. They don't go by Kelly Blue Book nor do they give you the carfax. read more

CarMax - Vehicle - Used Car Dealers Near Me - Inglewood, California

Terrible experience. Our representative was fifteen mins late (which doesn't add up from the eager phone calls, voicemails, text messages, and emails to meet since two days before). Rather than just apologizing for the wait, he passed the blame on the front desk person for not notifying him. Our representative then went to "guide" us to his desk, but instead of waiting for us to walk with him, he scurried off. My mom is handicap and needs a minute to get from point A to B. When we looked around for him, he was already seated at his desk and just waved us over. Once we got to the table and seated, he pulled up the car we reserved to check out on his computer and started talking, but not audible enough to hear from the other side of the table that my mom had to ask him to speak up. When he did, it wasn't about much. His demeanor was pretty much "the info is on the computer and I don't have any more to add." As my mom is taking notes and getting ready to ask questions, he was busy on his phone texting. His focus didn't seem to be anywhere near this appointment or our presence. We moved on to check out the car, which once the lighbulb went off that my mom can't be walking much around the lot, he offered to go get it and bring it around. With that time away from him, the brief and yet bothersome experience we just had, lingered into conversation of how unfortunate and distasteful this whole experience has been that we just wanted to be away. After several minutes waiting and not able to see where the representative went in the lot, we decided to do just that and walked away. Since we had another appointment, we used the restroom, and before we could make a clean escape, he found us. So we walked over to check out the car, he handed me the keys, said have a look but don't drive, and disappeared. We checked out the car, really to just go through the motions, and even though the car was beautiful and what I was looking for, because of the experience, we decided to leave for our next appointment. When we went back into the building, we didn't see our representative anywhere and decided to leave the keys with the person at the counter and left. Honestly it felt like we couldn't get out fast enough. The only reason, I'm rating this two stars is because of how clean the facility was, which gave a good vibe when you entered, too bad it was misleading to the actual experience. read more

I called for warranty information today and the customer service representative literally said, and I quote, "Thank-you for calling CarMax at LAX. This is Blahblabblabblab, how can I help you." When I requested max care warranty information, instead of giving me the phone number for max care she said I needed to call the store I bought the car from and when I asked a follow up question she said "yup yup yup" and hung up the phone. If you don't care about your job and want to treat customers like shit then quit and go work for a white castle somewhere. read more

I bought a Genesis G90 here which was a great deal. The car was beautiful and the service from "Kobe" great. The car was transferred from Idaho to this location for a fee. When driving home I noticed a faint knocking noise which was diagnosed by Genesis as a problem with the engine. I drove the car back to Car Max and they took it back, refunded all the money including transfer fee. Service is amazing. It's not their fault when there is an issue with a car that is barely noticeable at first. The way they handled it was great though. The 10 day no questions asked rerun policy is unbeatable read more

This review is for Maritza and the manager you both do bad business you don't even need to be working a CarMax terrible sale person Maritza you took me on while goose chase telling me I need a bank statement which is approved to you you still didn't put me in the car you told me to bring $400 with the $500 down payment and you still didn't give me a car you told me to bring a letter from my finance company I still didn't get in the car I have all my paperwork my pink slip my registration you still have put me in the car then lied to me and told me you was off on Monday as today I went there you was there you're a bad person man you don't need to be working at carmax or even your manager either go work at McDonald's what you need to be. read more

overall, the lady who finalized my transaction and cut me a check was mindful sorry I don't know her name because Christina, who was working at the front reception desk treated me like I was "special needs" after I asked her what the process was as I had never been to that business before ! just because you see someone with a cane does not mean they have mental disabilities and it is absolutely rude to talk slowly as if I didn't understand you Christina ! I highly recommend Christina goes back to learn proper customer service and her makeup probably needs to be redone unless Cholas are in again?Orale Panoche read more

I wrote a review 2 months ago when my car broke down- but just to fill you in on how CarMax has handled the situation- 1. The original call was ignored. 2. The email I sent never received a reply. 3. The review was never addressed. 4. The salesman we met with in person was only able to give us information for the service manager about fixing the car, not contact information regarding the misrepresentation of the sale. 5. The service manager was only able to give us a slight discount for replacing the entire engine. 6. Customer Relations only offered the same discount of the engine replacement and denied the misrepresentation of the sale. We have paperwork from the sale stating no previous damage, but we have pictures and a summary from the mechanic (who helped us on the side of the road Thanksgiving morning) who informed us the engine showed signs of previous damage, was previously taken apart, and had bad parts placed in it. We used the car for a total of 7 months, need a complete engine repair, and are still required to pay off the car and to pay for an engine to put in the car. *to make matters more dramatic, when the car broke down I was 7 months pregnant and stranded on the side of the road, and now that our baby is due this week, CarMax representatives have still not offered us a solution. So I've learned that if you buy a car from CarMax you can expect to pay for a "good car" and then have it break down a few months later, have 2 months of frustrating conversations and stress and no car, and then expect to pay for a whole new engine. read more

CarMax - Car getting towed - Used Car Dealers Near Me - Inglewood, California

I went in today to do a trade in and buy a SUV. Goal accomplished with ease!! I got a great price on my trade in and got the SUV I wanted. I love how easy it is to narrow down what you want. How easy it is to find the car and take that test drive. Spent a few minutes here and there checking social media had a coffee and enjoyed the atmosphere. Everyone was nice and helpful. Thank you to Antonio for guiding me through the process and I appreciate your enthusiasm for my special day!! read more

CarMax - Dreams do come true! - Used Car Dealers Near Me - Inglewood, California

Reserved a car and they sold it the next day, the sale manager didn't care anyway. Spoke with Afshin and his manager but they didn't care much about his matter. NEVER AGAIN!!! read more

There are so many negative reviews here that I almost didn't bother, but I want to share my experience. I bought a $40K SLC Mercedes convertible from CarMax just 5 months ago with only 10,000 miles on it. I thought it was a great buy,unfortunately, it hasn't been. Since then, I've had to bring the car back for a battery replacement, additional service, and now it's being inspected for a suspension problem. The car wasn't even aligned properly, and the tires already need replacement. That's thousands of dollars in repairs and stress on what should have been a semi-new car. I do want to thank Michael and Blass from the service department, they've been incredibly supportive. But on the other side, Bernard, who runs the department, has been the worst part of this entire process. He has failed to be fair, honest, or even professional in how he's handled things. Honestly, Michael deserves his job. Don't buy cars at Carmax. Period. read more

Their Customer Service is horrid. Do not buy a car here. Me and my family visited for test driving and potentially buying a car. The wait was hours long and by the time we barely got the test driving done, we were done with this location and decided any dealership would be better. You can get a better price, a more attentive salesman, and actually test drive a car without waiting a day from an average dealership. I would only recommend Carmax for selling your car as they give you a pretty high price that you can even bring to other dealerships to validate the price for your trade-in. read more

Bad Service at every turn. I had such a bad Experience and all I can say is I regret my purchase. Please take heed and don't disregard reviews . if you're new to the car buying process, take someone with you who has a lot of experience so that you don't miss anything. That's the best advice I could give you. read more

We transferred a car to this location. We got a text alert that read: Hi, this is CarMax. Your car is ready! To save time during your visit, you can choose an express pickup which means we'll prepare the car and paperwork so it's ready when you arrive. Is now a good time to talk or text? We replied yes. We decided we may as well go check it out as it is a long weekend. The front desk attendant asked us for our phone number and then if we had an appointment. We did not have an appointment, but we let him know we got an alert that it's ready. The first thing he responded to that, was, "just because you got a text doesn't mean it's sellable." Okay, fair enough. I asked if we could at least see it and we don't have to purchase today. Then he asks us what the text said. We read it to him and then he says, "it's a computer, not a human, doesn't mean it's right." Needless to say we got out of there as quick as possible. This would have been our 3rd purchase with CarMax. In addition to purchasing, we have also sold two cars to CarMax, and have worked with several locations. Do yourself a favor and avoid this location. read more

I had a great car selling experience this week. Elizabeth was so kind and I loved chatting with her while she was working on my paperwork.

1 star based on the fact that they honored their offer. Very slow, took over 3 hours to sell car. read more

This is an honorable and ethical business. After receiving a low ball offer from the dealership that sold me my Honda Accord, I obtained an online price quote from Car Max in Inglewood for a very fair price. I came in io Car Max today to sell my Honda. After inspecting my car, the representative quickly confirmed the online quote. In less than an hour, I left Car Max with a check in payment in full for the agreed upon price for my car. A big shout out to the operations officer Angelique Reyes and her assistant (also named "Angie") for their superior customer service. I highly recommend this business. read more

What happened to Carmax? Used to be a good company. I sold them my fully loaded 2017 GMC Sierra 1500 DENALI and got a fair deal. This time they tried to hussel me big time. Brought in a "Like New" 2022 GMC Sierra DENALI 6.2 Ltr "Carbon Pro" with every single solitary bell and whistle available on the car market (no aftermarket anything, all original). These morons offered the Kelly Bluebook Value for a "Bottom of the Barrel" model... i.e. the ones with the crank windows, vinyl seats, no AC, no rear seats, no stereo, no cruise control or anything worth sh_t etc... you get the point. What are these fools smoking? The truck's worth at least $10K more than they offered. We all know that they need to make a buck. However, their bottom line is $4K for profit on a truck like this. What am I missing here? If the vehicle is worth $70K then the offer should be @ $65K. Nope, not anymore. These clowns have obviously been incentivized to lowball carowners so that Carmax can MAXimize their profits and stick it to the little guy. Now I know what the MAX in carmax stands for. Never going back there again and you shouldn't either! You're better off selling your car on Craigslist tbh!!! Carmax is now a bunch of huckster/used-carsalesmen trying to play the "Sit and wait on the hot-seat" game. Never going back to waste more of my valuable time with these scammers. DO NOT BOTHER GOING HERE IF YOU'RE TRYING TO SELL YOUR VEHICLE! THEY'VE CHANGED THE WAY THAT THEY DO BUSINESS. COMPLETE AND UTTER WASTE OF YOUR TIME. SELL TO A PRIVATE BUYER OR FIND AN ALTERNATIVE TO CARMAX!!! read more

The "Structural Damage" scam, here's how it works: 1) Initially, you will get a generous quote from CARMAX online once you have entered your vin number and other information. 2) You will drive to the dealership where a technician will examine your car and describe any cosmetic bodywork as 'structural damage' which they cannot possibly sell on their main lot, so they will bring the quote down several thousand dollars. I was shown some welds on my car which were factory welds. According to the technician, they 'looked different from body work welds' even though they looked exactly the same. I know my car. Structural Damage? That's a joke. The 'structural damage' scam is probably one of a number of Used Car Buying world: lure you in with a high offer and, and you're sitting at their big, beautiful store off the 405, they'll lower it. People who don't want to sell privately will be tempted just to be done with the process. Bless the Ford dealership that gave me the 'low-ball' right off the bat. I didn't take it. I'll be selling privately, where I've always had good luck anyway. Just a little more work. read more

Get rid of Laura the Liar. She misled me, then out and out lied to me. I have a text from her that proves this. Manager on duty was also less than helpful. Never going back. read more

I got here at 3:00pm had to make appt for 4:30pm . Thank god my uncle came with me and Adrian told us the Audi Q5 was outside but it wasn't. So we went to the Manager John he made some calls and we found it was across the street. So after 1 hour. He said it was here but parked somewhere else. Then I saw it and fell in love. And by 4:30pm I was ready to test drive it. Thanks Noah for your great help. read more

CarMax - I my #AudiQ5 plug in #Hybrid - Used Car Dealers Near Me - Inglewood, California

I just purchased a 2018 VW Tijuan from our salesman Canaan at this location. We spent basically the whole day with him trying to figure out what options were best for us and he was so incredibly kind, patient, and knowledgeable. He made the whole buying experience very wonderful and I would highly recommend him to anyone that's looking to purchase a pre owned vehicle. read more

I went to try a car. I met Canaan my sale person Crazy mustache guy he said lol. He was very polite not pushy at all, tried the car let me drive the car home then I bought the car he told me that if you decided for any reason you don't want it bring it back within 10 days and full refund I love the car . Then after 2 days a got some bad news and I decided to returned the car it wasn't any problems at all ,I fell kind of bad because the poor guy lost his commission on the car. However you cannot get a better person. So if I can in the near future I will go and buy a car there from the crazy mustache guy. Thanks Sir. read more

Was "helped" if you can even describe it as that by Maritza. I've never felt less welcome while trying to purchase a vehicle than today. Visibly saw her roll her eyes at me when I mentioned I would like to test drive a vehicle (wasn't the last time she did it either). Any question I asked about the car was answered with "I don't know, check online" and when I finally asked her if I had offended her after our test drive as to why she was treating me so poorly, she just responded by telling me I'm the one with the problem not her that she has been as helpful as she possibly can be. Instead of going back and forth trying to argue I left without being able to get any more information on the cars I was interested in. read more

I purchased a car from car Mac , the car I always wanted a Jaguar XE , happy day to find a jaguar with low miles under 17 hundred but sadly into the 3rd year the motor was defective and froze for good with 46 thousand miles and after having 2 different mechanics look it over to troubleshoot shoot they said it was a manufacturer defect , I attempted to call car max and speak to a manager, much to my disappointment the manage simply put " there is nothing "I can do ", I continued to make my reg payments until it was impossible for me to earn the income I had prier due to my vehicle situation, I attempted to reach out to corporate by email no reply i attempted to contact the finance office with a few possible solutions, such as forgiving, the purchased extended warranty for every year on the car that I was denied, and sent away when I tried to take advantage of this, I offered the possibility of putting a negative balance towards another vehicle, so I could continue to earn a living I sent a registered letter , again no response, I looked into other options , I can requested on line offer to sale my car back a offer was returned in the Amount of 14,000 that was 300,00 more I owed , I was so thrilled I couldn't believe it , I paid up my lapsed. In operative certificate at the DMV cleaned up my car paid 180,00 to have it towed anticipating my loan will be covered at CarMax , I checked in handed over my key and I received the 1 st of two offers back , mind you on line I declared the engines failure but everything else fair same as I say I purchased only to get a offer of 2000,00 stating slipping transmission and engine failure nope that's incorrect the transmission was not slipping so they revisited the offer bring it up to 4,500 shocked and dismayed , a heart wrenching decision had to be made I could not afford to tow my car back nor could I except the offer Because it did not cover the 11,000 still owed , faced with what little income earned to pay for my family's cities for the week I had to do the unthinkable so sadly surrendered my beloved jag then I , see this sign in the wall made my eyes swell up with tears " no regrets " hell yeah 100 % regretting my purchase and heart breaking no attempt to make this right was ever attempted ,needless to say I'll never do business with this company again , how could a company not assist a loyal client , point buyers beware read more

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Staff was friendly but this dealership has SOLD ME TWO CAR WITH FULL RECALLS AND ENGINE FAILURES IN THE PAST 5 years. From the looks of the other reviews, the Reponses are lack luster for handling this issue fully. Please look up Kelly blue book for full value since the have a NO HAGGLE POLICY. As well as use carfax because I was not notified of either issue before buying both cars. Smiling in my face and happily taking my money is not what I bargained for read more

Two Words! Sabrina Kelly!! She was a godsend! I'm so happy with everything that she did for me to make this experience not only pleasant but as convenient as possible! I'm am so grateful for her help and carmax should be too! Such amazing customer service and she actually cares about you! I can not express my gratitude enough! read more

I made an appointment for a car appraisal. I showed up on time and met with one of their specialists, Daysha. She said the appraisal would take 30 minutes. I waited an hour and 10 mins then talked to the person at reception. It turns out that the inspection had been completed a while ago, but she just left! I asked the guy at the desk what happened and he said she must have gone to lunch (at 4:30PM???) The number they gave me was absolutely ridiculous. It was 30% of KBB value. I asked for an explanation, but the guy at the front desk had no clue. Daysha was obviously the one who was supposed to explain it to me, but she was no where to be seen. So in summary: 1) they wasted (at least) 30 mins of time sitting on a completed appraisal because their employee just left in the middle of helping me 2) they gave me a preposterous lowball 3) they were unable to explain the lowball because everyone who was supposed to know anything was gone. Obviously I won't be returning and I will tell everyone I know not to come either. read more

Before you purchase a vehicle from any Carmax checkout the Kelly Blue Book because they're definitely overpriced and if you drive it and get involved in a accident you will lose over 10 thousand dollars from your insurance company because you will only get what the vehicle is worth. Do your research and talk to your insurance company about it before purchasing it. read more

August 2025 I bought a 2018 BMW X1 from Carmax. Didn't know the car was damaged at the time and they never mention it. We'll 2 weeks ago Carmax finally fixed a problem that they made. Replaced a nut and bolt that had been missing since I bought it and the service person admitted that it was something they had fixed before. Not properly that is. But they sold the car to an unexpected person. I have replaced tires 7 times since January 2025. My tires were shredding like paper going in a shredder. I'm talking within days of buying a new tire. This went on for months. Now the engine light is on. Message says drivetrain malfunction. Now tell me shall I be missed or not. Is their a lemon law attorney that can help. Carmax employees have a nasty attitude because I'm calling about a car that was FUCKED UP when I bought it and now they want to be MAD at me for showing them their mistake. Now you tell me if I have the right to complain about a car I haven't even had for a year. That's right it hasn't been a year and I been going through all this SHIT. What could improve is their customer service. If you know you made a mistake and you fix it, it didn't occur that something else could have happen to the car due to lack of nut and bolt?. They should have made sure everything was done but they didn't. They didn't even check my fluids after all the trouble I been going through with this broken car that they sold me. No type of curtesy for the clients. My fault though I thought this was a reliable car buying service. Don't Belueve the HYPE. You will be very disappointed. I AM read more

I had an online offer to come sell my car. 2 hours later, as I'm sitting in front of their business office waiting for the process to complete, while at the same time on the phone with them for almost an hour, we are no where closer to getting this done than when I first walked in. This is the most inefficient, unproductive use of people's time. I have 13 stores and 70 employees who can each learn, train, and do this entire process in less time than it is taking me to do this right now with me being physically present in their showroom. I would like to get in touch with the branch manager, general manager, whoever is in charge. I would like to offer my services in teaching this entire team on how to be more productive and efficient. This is ridiculous! 3 hours later they need to an inspection to finish the process. What was the point of the initial appraisal when I walked in 3 hours ago. So damn inefficient. And all they offer are apologies and excuses. How about you all do your job better, and just get it done in a timely manner. I've sold houses in less time than this! read more

Spend six hours at three different carmaxs. People disappear for hours, no explanation. Call their number and get the runaround. Unbelievably slow, with salespeople not empowered at all. Carmax used to be fast, friendly and efficient. Now it is none of those things read more

The GM PAUL the SERVICE MANGER EDWIN the SALES MANGER ZACH and SERVICE ADVIORS IRIS all need to go to CUSTOMER SERVICE SCHOOL L you don't sell a car and it end up in the shop for a month with out a PO # you also don't put a battery in a car that belongs in a hot wheels toy car But trying to get a hold of someone to help fix the issue is THE WORST their customer service is un real and do not stand by their 30 day policy and you can't return the car or get your money back DO NOT GO THEIR AT ALL WORSE CS EVER read more