Made an appointment to test drive a car for 4pm yesterday. Drove 35 min to get here, checked in, they said they will call me when they're ready, 30 min had passed and I asked the worker at front how much longer, he was so rude and basically said he didn't know, it could be 5 min or hours. So what's the point of making an appointment? I ended up leaving to a different dealership, they called me an hour after my appointment saying they're ready. I gladly took my business elsewhere and glad I did because I ended up getting 5 star customer service at the dealership down the street unlike here. read more

Abbey Yimam was such an amazing help when it came to finding my new car. Let me tell you I had my 08 Acura and we've been through all the ups and downs so I was so scared to let her go and get a new car (you know you put all the money in and get attached) but it was time. So after looking and looking at cars we finally came to Carmax. Mind you my nerves were already high, but when we first came in everyone was so friendly and helpful. Then we walked around and shortly got the call to meet the leasing agent. And Abbey was ours. She was so sweet and just felt a good vibe from her. She really wanted to help and be there for me, and wanted to make sure I was making the right choice. She made me feel extremely comfortable and helpful when I had questions. It didn't come off like she was just making a sale but really taking the time to make sure I found the right new car. After a while we finally had found the car and took some drives around, to test. And lo and behold we found it. A Mazda CX-5. It has been such a smooth process from beginning to even know while waiting for my registration. I definitely recommend Abbey to help find your new car, or dream car. We will definitely be asking for Abbey when we are getting my partners new car. Thank you Abbey for all your help. You made this an amazing experience and made me happy that we chose to come to Carmax. 100/100 recommend. read more

If you were looking for a car and you really don't want to walk around and listen to the sales person, go to Carmax, best car dealer in town I went in and talk to Jose what a nice gentleman he said at the table for me how I can help me I told him I want to buy used car I didn't have to walk around the lot I looked at a computer lol the cars I test drove one and it was a little small for my walker to fit in the trunk and I saw this other yellow Fiat a much larger one. My walker fit in perfect it was a dream to drive, I met the manager Robert he was just as nice and caring as Jose Jose did all the work. It was just the best experience ever buying a vehicle. I left there energized. I wasn't tired of walking around because I didn't have to and sales floor had people in it all sitting at the tables I was offered water, I can't tell you I felt like a queen walking in and looking for a different vehicle and you don't feel like hassling with anybody Carmax is the place to go. You tell them what you want and they deliver will never go to any other dealer in there 30 day warranty you drive it for 30 days if you don't like it you bring it back who does that Carmax does I can tell you how please I am with that dealer I came home and I was not tired. Just excited I mean so I have a yellow submarine like yellow with the white top. So if you're looking for a car with no stress, and you wanna work with someone who's kind and considerate, go to Carmax, I promise you you won't regret it read more

I bought my van here and it was haste free and the warranty has been great so far. Great customer service here but they do back up there product and it's a set price so no haggling. Plus you can look at other locations online and they will ship the vehicle here for a small fee. I'll be back to buy my next one here. Service Writer Lawrence -5 Star Customer Service read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

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They sold me a lemon . I'll leave it at that so I don't get more irritated than I already am . But 0 stars .

I was hesitant using Carnac after some of the reviews. However I was very pleasantly surprised. They were amazing from start to giving! My daughter loves the car. WINNING. My husband got the extra warranty I told him not to. He cancelled it a few days later with no problems. The radio wasn't working properly, they took care of it. Give them a try! Easiest car transaction we've ever had! read more

CarMax - Happy daughter, happier mom - Used Car Dealers Near Me - Las Vegas, Nevada

I did a pre approval. I was approved. I came in they ran my credit and put 4 hard inquiries on my credit to tell me I am not approved. They are a scam! read more

Never left a review before for my car max purchase. Like the truck. Don't ever expect them to do right by repairs. They stalled me until the 30 days ran out. Check engine light kept coming on. I am sure they just reset it and gave it back to me. Ended up having to eventually replacing the catalytic converters. $1600. Stalled me on stereo repair until I gave up. Stalled me on a tailgate repair until I gave up. Still not right. I live with it to this day. Would have bought another vehicle from them but not now. read more

Carmax there a bunch of crooks all they do is charge you a large down payment and they give you cars that are about to break down I would definitely not go to this place they are crooks they don't even try to negotiate or do anything that they promised to do in their commercial advertising there a bunch of crooks the charge your large down payment and give you a shitty ass car that they know it's going to break down eventually. There are other dealerships that are willing to give you Brand New cars with no down payment don't go to Carmax they're all junk cars they look like they get them out of the auction there eventually it will break down and then you'll have to get another car and give another down payment. I recommend anyone to go somewhere else. read more

I had my car shipped here from California, the car had parts missing under the hood along with the battery dying on me on my way to get the car serviced for all the leeks it had. I had them try and fix it but they only fixed part of the problems. I asked if I could have my mechanic fix it and they pay for it and they said no, it had to go to them but I explained you didnt fix the problems! anyway I had my mechanic fix the car then contacted there corporate office after a short couple of days I was told NO, I'm out $3000. I contacted channel 13 & the BBB! I will never U.S. them again and suggest no one does! read more

I sold my car to Carmax and used the money as a down payment at a different dealership. They offered more money than the dealer I purchased through. The process was easy - Only a small amount of paperwork. I only wish they had a designated shaded area for appraisals to park and wait. The building was very clean and masks were worn by all employees. I saw them wiping down surfaces and kept customers at a safe distance apart. read more

I worked with Moya, who was absolutely fabulous. I recommend asking for her by name. She helped me test drive the 1st-gen and 2nd-gen Chevy Volt, and was very helpful with the process of setting up my test drives. She was confident but not overly sales-y, and that's precisely the kind of good attitude that wins my business. The only gripe I had about my experience was that CarMax West Sahara is not equipped to sell electric cars. If you're looking to buy an electric car or a plug-in hybrid, look elsewhere. CarMax West Sahara doesn't even bother to keep their electric cars/plug-in hybrids charged up, so there's no way for you to determine the vehicle's battery-only range (which is extremely important for buyers to know!), nor can you really experience what it's like to drive the car in electric-only mode. Anyways, I place the blame for their cluelessness about electric cars and plug-ins squarely at the feet of the General Manager, not the wonderful salesperson I worked with. read more

ACTUAL STAR RATING: "0" I'm not sure if I should laugh or get angry at what happened today at the Carmax located at 6755 West Sahara Ave. My brother-in-law and I came here to purchase a car. We walked inside, watched the salespeople mill about without approaching any customers, including us. Waiting around for the handful of less than enthusiastic and helpful salespeople wasn't an option, so we searched and found a few possible vehicles ourselves. After about 30-45 minutes, we came inside and asked for a salesperson again. We sat for over 15 minutes before a less than courteous and friendly salesperson approached us. I've been in the military, and believe me; this guy made me feel like my old drill sergeant was grilling me. How are you going to finance this car? Do you have a down payment? Is your credit good enough? One rude and obnoxious question after another before he even knew what cars we were interested in or the prices were? He then finally decided to look into the cars we told him. When he opened his computer and entered my name, I noticed his demeanor changed, if that was at all possible. To begin with, he was pretty unfriendly, so I didn't much care about his facial expressions. That is until he got up and walked away without so much as an excuse me. We must've sat there for over 5-minutes when an oversized guy marched over and sat down. He first said that he was a manager and then stated that CarMax had the right to refuse customers they deemed "unfit or abusive," and I was one of them. He then asked me to leave. At that moment, I remembered that over 10-years ago, my wife and I had purchased a car from their Henderson location. The vehicle had a peculiar and disturbing sound that emanated from the engine, and we brought it back three times for CarMax to make good on its 30-day guarantee. We wanted to keep the car and asked if we went over the thirty days and they couldn't make the sound go away, would they accept its return and our salesman told us, "absolutely." We gave Carmax 33 or 34 days to repair that car, and finally, I told them we wanted our money back. Of course, the manager then got involved, and the salesman denied telling us that we could "absolutely" return it. While I never lost my temper, patience, or composure and never made any threats, I can be pretty insistent when $35,000.00 is on the table. The bottom line was that they took the car back and refunded our money a week or so later. When we left, I even shook the manager's hand and thanked him. Ten years later, I am persona non grata at all CarMax. And to the first question I raised at the top of this review, I have to laugh at a company this size being so petty and keeping me in their database for more than ten years not to sell me another car. How ridiculous and small can a multi-billion-dollar company get? And by the way, if CarMax keeps black-listing people, they may go by way of their other company, Circuit City, which went belly up 15 years ago. There are no pictures for this place because I will not promote a business that black-lists people for less than justifiable reasons. REVIEW AT A GLANCE RECOMMENDED: Not if you've crossed them in the past. SERVICE: Poor at best, non-existent at worst. PRICE: Mostly overpriced PANDEMIC: Non-existent PARKING: Average REASON: Purchase a vehicle read more

Let me tell you a little story. I bought a 2013 Mini Cooper from carmax on Sahara 2 years ago for about 18k with the "max care" extended warranty . I maintained the car on a regular basis. Never really went anywhere. As of 3 weeks ago the car had about 73k miles on it. On a trip back from California it went into limp mode , every bell and whistle came on and it.. just.. died. Good ol Max Care wouldn't even offer me a tow because it was a Sunday and they didn't have anyone. So I payed out of pocket $1200 to a local tow company (and a night in a hotel) to get it back home to Las Vegas. When I called again about the tow or any kind of reimbursement (since towing is "covered") they told me they could reimburse $100 out of the $1200. But then the fun really starts. The repair shop ( which they referred me to) let me know the car would need a full engine replacement... the coils had fully melted and the compression was jacked up. However, Max care had their adjuster come out and said they would not cover it.. ney ney. They instead demanded i pay over 2k to deconstruct the engine and determine if it overheated in any way.. and if it did .. they would not cover jack because that would be my fault. It had MELTED COILS so my guess is it overheated. Great service right? Mind you at this point i owe 13K on the car... an engine replacement would be 5k... and with labor 8k. It gets even better. Three weeks now without a car.. I get it towed back to the carmax dealership where it was purchased, hoping for an appraisal and possible trade in. Guess how much the car is appraised for.... 2k...... lolololol. But I say screw it .. lemme trade it in and get something that runs. I can't afford 2 car payments , fml. I pick one of the cheapest cars on the lot .. an old Kia Soul for 11k. They tell me I need to put down a down payment of 8k hahahahha. When i said no, that number magically changed to "4k". Hahah . Oh also they had to run numbers multiple times because the sales rep put in my income wrong .. cool. So here I sit ... in the middle of carmax .. goin on 6 hours now. They made me clean out my car (pic below). And I'm just sitting .. waiting .. with my belongings on the floor. I don't even know what I'm waiting for.. #emotionally spent. Don't sign up for max care .. it's a lie. And really do your homework .. read the fine print. Honestly just don't trust anyone but yourself when buying a vehicle. I wish I did cause now I'm trapped in a nightmare. Someone please buy me a drink. read more

CarMax - Nightmare - Used Car Dealers Near Me - Las Vegas, Nevada

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Great company. Very responsive, customer service oriented. I got to work with King and Trevor who were both super friendly and willing to help and get things going as fast as possible. read more

Dylan took care of me and got the appraisal done in 20 minutes! This was my 3rd deal here in the last couple of years and by far Dylan was the best and most professional! I would definitely recommend making an appointment with Dylan. read more

This Place Carmax West Sahara is a total SMH. Just like most of the reviews here. The service is terrible. I was shopping for a Honda Passport and since the inventory everywhere is almost none i opted to look into Carmax. Art the sales guy i worked with was awesome! But that's just in the beginning. I found my Honda he helped me like a regular car salesman will do. As soon as i made my payment at the register. The final paper work took hours to get. They have to make corrections on the car report. The paper was signed off - Art was just rushing me to do the walk around the car. I found dents, rock chip, scratch and curb rash. He noted all but thr curb rash. He told me they wouldn't do it. I set up an appointment for service and showed them the repairs needed and told them the curb rash. They told me they wouldn't do it because it wasn't written on the order form. Service told me to talk to Art about it. Here's where it gets mind blown. Went to carmax talk to Art. I told them your policy states it's covered for 90 days and will repair the necessary repairs. He replied " It's a used car! They all have curb rashes and scratches. If you want you can return it with the 30 day return policy. Just don't get me involved i got nothing to do with it". He walked away. I went to service and told them the same exact thing Art said... Brandon the inventory manager assisted me and took a look at my complain. It's legit! Their standard is with a 4" or more rash on the wheel will need to be repaired. He apologized for Art costumer service. I got my rental provided by them til the repair is complete. If you want to sell your vehicle here that's fine. But if you're thinking on going in and shopping for vehicle here. Run! It's all good until you swipe that debit card. read more

I had a vehicle to sell but the incompetent staff caused delays and now my official offer has expired. It's near impossible to reach anyone over the phone at the Sahara location and the central customer service center offered no resolution. Don't waste your time at this location. The staff will make claims but never follow through. read more

i am a black woman looking to buy a car ,i was told to go to carmax on sahara and i did....i walked around that lot looking at cars for 20 minutes and not one person came or even spoke to me.....i will not reccommend any black person to go carmax on sahara read more

This has to be one of the "Best" experiences I've ever had buying a new car, (used). Stan was a great salesmen, he didn't even seem like a salesman. The process and the time spent in the building was very efficient and fast. I did have everything ready to go knowing what I wanted to buy which made it even better, but overall I was extremely impressed and very, very happy with my purchase!! I would recommend them to all my people read more

CarMax - 2019 Kia Optima - Used Car Dealers Near Me - Las Vegas, Nevada

I wanted to wait until all of my dealings (pun intended) with Carmax were done before I made my review. And that was today. Jeff (my salesman)- Top notch! From the first time I spoke to him over the phone, he was very helpful, informative, easy to contact, friendly, funny and honest. Our first conversation did not end with a sale but he was fast to get my car delivered from Arizona the second time around. My car arrived in excellent condition with financial agreements exactly as discussed over the phone. I did not purchase the extended warranty and he was not pushy at all. He had discovered the trunk of my car would not open unless I used my car remote before I drove off the lot so he suggested I make an appointment before the 30 day warranty expired. I had no problem with that. Carmax repair- My father passed away a week after I purchased the car so I had to leave the country for a couple of weeks. When I came back, I called them to make an appointment but they couldn't squeeze me in before my warranty expired. The guy on the phone said the warranty would still apply since I was calling before it ended. Today was my appointment at 9am, I had my husband drop off the car. He was driven back to our house by Carmax while they fixed the car. Katie, called me at 3pm the same day to tell me that my car was fixed and ready to be picked up. She was very pleasant on the phone and in person. The only thing that I was not happy about was, I had taken my car to Alamo car wash just last week and got the gold package. My car was spotlessly clean, and when I got it back, my windows had water spots. Down 4 stars for that. Overall, my experience was positive. The car in excellent condition. The staff was well trained in customer service and knowledgeable. The establishment was clean and well maintained. My husband can't wait to deal with you guys when he's ready for his next car! Thank you Carmax! read more

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as soon as the 90 days are up, I started to experience trouble. carmax will not cover any issues. even if I have the car less than a year. shame on them read more

This location does NOT even deserve any stars...whatsoever. This feedback is specifically for West Sahara Las Vegas location. Jordan who helped me over the phone created the appointment on July 2 at 5pm. Arrived a few minutes early, checked in with the guy on front desk, was told that there was one customer ahead of me... and that I will be helped next. After 37 minutes of waiting, not ONE person checked on me! It was obvious to some staff members close by that I am getting anxious. At 5:40, I left. 10-15 minutes later, someone called me, did not introduce himself, asked me where I was, and as I was responding to him, he abruptly hung up the call. What an ill-mannered person!!! Such an unacceptable way of dealing with a prospective customer. I am utterly dumbfounded by the kind of service I received. I will ensure to tell everyone I know to NOT go to CarMax. I will continue to share my very bad experience and post it to any social media outlet available. I am very upset and while I received the worst customer service at this location...I am hoping that the salespeople of West Sahara Las Vegas location does not represent the entirety of CarMax dealership in Las Vegas. read more

From start to finish, the car buying process was the best. Marquiesse was amazing as we went through the entire process together. He went through all of the finanacing options available. They held the car I wanted for 4 days as I needed to get some things in line. Marquiesse called to check up on me, even on his day off!! He offered friendly service and great advise. Thank you, Marquiesse!! When I went in to finish my purchase, since Marquiesse was off, Aristotle assisted me with all the paper work. Ari is very polite and knowledgeable, as he explained everything. He even shared some amazing pictures of Greece where he's from! When it was time to get my keys, I walked to the back where my car was and it had a pretty yellow carmax now on it. Ari took pictures of me, of course!! He also went over all the features of the car and congratulated me time and time again! Overall this was the most amazing used car buying experience. #STRESSFREE Although, when I took my car in for service a week after the purchase, since there was some cosmetic damage and not much was able to be done, I am still very happy how stress free and easy everything was. Make sure you look for Marquiesse or Aristotle!! read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

Sold my 2017 Mazda to Carmax and it was so easy and quick! I was offered exactly what I was initially quoted online and the entire process only took 90 minutes. Highly recommend if you want a super easy transition with zero hassle! read more

Don't believe when they say that if you "PRE-QUALIFY" it won't affect your credit. I saw a vehicle that I was curious about so I took them up on their "pre-qualify" offer that wouldn't affect my credit score. After my inquiry, and about 5 minutes later my my phone buzzed off the wall from various credit monitoring services I have saying that my Credit Record just received an inquiry. read more

I just bought my 16 year old daughter her first car here. Walky made it an easy, stress free and painless car buying experience. She helped us through the entire process and was so patient while we looked at car after car until we found " the one." I love that there are no scummy salesmen hovering around you working their high pressure sales skills on you here, unlike MOST other places. You walk around the lot. See what you like. Read the info on the sticker and then drive what your interested in. If you want to buy, you know the price without haggling. The only additional costs are normal fees. They offer a optional warranty but aren't pushy about it. It's so easy, the sales people are literally just trying to help you find what you like. I don't think I'll buy any other way now. read more

Probably one of the better experiences I had at a Car Dealership. Spoke with a Consultant named King, good guy very honest. I've had my Mustang for 14 years and to part with it was like ripping out my soul. Made the process as simple as he could. CarMax appraised my Mustang for more than what I thought it was worth, so I was thankful for that. Was able to walk the lot wth my Dad in tow so I could get him to look at the engine. King provided varying options in cars to look at within my price range and keeping in mind my actual wants and needs for a vehicle. We opted to look at 3 different vehicles, the car I Want (2008 Honda Accord Coupe), Need (2013 Ford Focus), and One To Consider (Ford Escape). King explained the process throughout the time I was there. Giving me time to walk away and talk about it and decide what I would like to do. I ended up taking home the Ford Focus that day and was thankful for the No Pressure sales scenario that I would have been put in some where else. The only hiccup I had was with my insurance, because my name doesn't fit on the main line (as I am umbrella'd under my parent's policy) they would not have proceeded. All in all, it was a good experience and would recommend King to friends and family if they're looking into trading or selling their car. read more

CarMax - My 2003 Ford Mustang and the "new" 2013 Ford Focus - Used Car Dealers Near Me - Las Vegas, Nevada

Today I came into car max for a test drive and it was hella weird the want you to take a picture of yourself right then and there after you give your ID(which has a picture of you) and the insurance card so that can use your picture to post on there page for advertising purposes. They will not let you test drive the car without sending a picture which is disturbing. I do not want to be forced to take a picture at any time to be used for any type of advertising. Then said we'll buy the car and return it if you don't want to take a picture of your self right now.. This really made me just walk away from car max I have bought over 4 cars from car max and never really had a bad experience expect for today. I have done many test drives in the past never was forced to send my personal pictures to any sales consultant that is just weird. read more

Got a fair price on my Mercedes C300 and I love the car. A couple of small concerns that I told the service department about. Archie in service is amazing! Great customer service, communication and he goes above and beyond. Thanks for your help on my car. read more

Simple process. Quick and straightforward. Nothing unexpected happened. Staff was friendly.

I was looking for a car and a friend suggested that I try Carmax. I completed the preliminary information online and a representative contacted me to verify the information I had given him. I went into their office the next day to pick may car to test drive because I had already searched it online. Discovered that it was at their Henderson office so I had to wait until the next day. In the mean time we went over how much the car I was trading in was worth, my extended warranty options, down payment, and what my payments were looking like. I returned the next day and test drove the car and fell in love from the moment I saw it. Got all of the necessary paperwork, including switching my insurance to this particular car, and references. Because I had cleaned my old car out I didn't have the registration for the car. So after 3 hours on the 2nd day I had to leave without the car until I could bring back the registration the next day. Yes man I was pissed off to the max!!!! I asked to speak with the manager but he explained the logic in it because although everything was in "my" name, there are ways that people do fraudulent things and he wasn't suggesting I was but I understood. Finally the next day as soon as I could I emailed him a copy of the registration and sent him a text to let him know as soon as he gets in to review the document and let me know if that's okay. He texted me back and told me the paperwork was fine and to come on in so I can finish up may paperwork. Got to the dealership and everything finally went smooth!!!! I made my down payment, got my keys, and was on my way with my new sweet beautiful new car. They cleaned it up really nice and filled the gas tank up. I took a picture with the bow on it and I was on my merry way. I didn't have the best experience with them but I would recommend them again and likely will return to them for any other car needs I have. They were very thorough, detailed, and there was absolutely no pressure whatsoever! The place is really busy and people are buying cars left and right. Thank you Carmax for beautiful car!!!! read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

Fantastic experience of car buying without any pressure and price to haggle. Honest and a straight up sale process. I always research and know what I want before even going to a dealership, and I only have two things in mind when it comes to car buying, 1- is to find a car that I want/need and comfortable of making the payments and 2- if that don't work out, I walk away. No haggling or settling. I visited this location three times already of intention to get car, and our sales person - Arnie helped us through the whole process. The first time didn't go well and had to walk away. That same year I came back, and got ourselves a nice low mileage Mazda5 that is perfect for our needs. And finally a year after I purchased my new baby, the Acura ILX. Superb car quality and service from the people of this Carmax location, and will definitely comeback if another car will be needed again. read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

11/2019: sun city auto is a pretty reliable place! The check engine light was a simple fix and luckily was covered under my carmax warranty. I would recommend just going to sun city because scheduling and appointment times are way faster and easier to get than the carmax dealership. Luckily I haven't had any other issues with my vehicle besides having to replace the battery and also the batteries in both car FOBs. I still wish I would have just waited, built my credit up a bit more and just went to a new dealership. My husband literally got a 2019 Toyota in February with horrible credit (I co-signed) and he had a lower down payment and his monthly payments are currently lower than my payments and I have refinanced. Go new people read more

Carnax sold me a lemon that needed a new engine in the first week of purchasing it. Nobody att Carmax was surprised or empathetic. They only offered to sell me a different car. I expected the first one to last more than a week, why would I buy a second one from them? read more

Please read this before buying a vehicle at ANY CAR MAX. ********Pay for a inspection by another mechanic shop with no ties to CARMAX********* I bought a vehicle and I am NOT SATISFIED. The sales representative informed me all their vehicles are inspected thoroughly and in my case and many others CarMax lied about their inspections. I made the common mistake of not looking here before buying and it can eventually cost my pockets a lot of money. soooo..... I bought a vehicle and started inside the lot, I turn the heater on and there is this flickering noise coming from the heater, I go to the service and a mechanic comes to take a look at it, he says "its either the blower motor or a paper is lodged in there". I then asked him if its safe to drive, he says yes. I drive out of the lot and the right beam turns off. I return the next day and receive my first unpleasant interaction with a service representative named stephanie. It was just so tough to get my appointment and it was very difficult to highlight the issues I was having with the vehicle due to the poor customer service she provides. Anywho she finally booked me an appointment. I then take the vehicle to a 5 star reviewed mechanic shop that only fixes BMW's and they found the following issues in the vehicle I purchased; From a cracked radiator($850), oil filter housing stand gasket leak($350) eccentric shaft seal and valve cover seeping ($1100), radiator hose is old ($200) control arm bushings are cracked ($350) blower motor is bad ($380) wiper blades are ineffective ($57) the light beam went out as I drove it out of the lot ($75). CARMAX lies, I attached a inspection by a private mechanic to prove they are lying about the inspections they do on "all" their vehicles. Reallllllllly a cracked radiator??? So my appointment nears at CarMax and I receive my second unpleasant encounter with their service representative stephanie. She states that our mechanics will fix what they deem necessary to fix. Some other lady speaks to me and she was a professional, she told me they were going to take the vehicle in and do their inspection, another mechanic steps in the vehicle, I turn the heater on for him and he states "that blower motor is fine", another mechanic comes up and says "NO" there are issues with that blower motor". My point is, you cannot trust CarMax, however she DID NOT mention or inform me they were going to fix all the problems listed by a 5 STAR BMW MECHANIC SHOP. Anywho shes get me a temporary vehicle and send me on my way. One day later I receive a phone call from CarMax and receive my 3rd unpleasant encounter with Stephanie and informs me that the mechanics won't be able to fix some of the issues, I say why? she states their mechanics don't find an issue with some of them. So I go in the next day and inform them that I would like to schedule another inspection on the vehicle after they "fix" the current issues and I even informed them that I will pay two other companies to do inspections on the vehicle again after they "FIX" the current issues because CAR MAX LIED to me the FIRST time why wouldn't they do it again? To be continued............ I will keep updating this, they are allegedly "fixing" my vehicle. Please though if you buy a vehicle here. 1) Read CAR MAX Reviews!!!!!!! 2) Pay for an inspection from a private company that has no ties to CAR MAX! mine cost only $110. And I will pay for another one..... 3) KEEP a Paper Trail!!! (very helpful in court) 4)Once your CarMax allegedly "fixes" your vehicle pay for another inspection, you will probably save yourself more money than the problems that will arise. Read their reviews people!!! no joke some people have a car payment and cant even drive that car. 5) If you buy a vehicle and these people do not fix these issues, take them to court, specially if you have a paper trail that states all these issues you are having, take it to multiple mechanics and get their inspection results as well. ***** Remember bring these issues up with CAR MAX within 30 days*************** 6) Majority of people won't take them to court for some reason but its easier than you think. If you have the paperwork and states in black and white whats wrong, and have multiple mechanic shops backing your claim, you have very high chances. ANOTHER REMINDER, ********PAY FOR AN INSPECTION FROM A PRIVATE MECHANIC!!!!**** read more

CarMax - Proof - Used Car Dealers Near Me - Las Vegas, Nevada

Get your OWN CARFAX report! Don't believe their "autocheck" report (whatever that is) because it is complete fiction. Just ran a REAL CARFAX report on a car I bought there a year ago and it revealed an accident and TWO OWNERS! The "autocheck" report I was given the day I bought the car said NO accidents and was only one owner. Complete lies and fraudulent statements about vehicle condition. Buyer beware blah blah blah, I get it. So that is why I am warning others.. Get your Carfax read more

Despite our terrible experience with the Ontario, California carmax, we gave ours a shot, and we are so glad we did. Moya helped us get into our Porsche Cayenne, and is the only reason the company was saved for us and we left with not as bad of a taste in our mouth. She was so real with us and helped us every step of the way. I highly recommend anyone looking for a car goes in and sits down with her. It was a pleasure meeting her, and we hope she will be able to help us down the road when we are ready to change our cars up a bit -- And if not, I hope whoever does help us lives up to the incredible standard she set in our minds of customer service, and goes above and beyond the way she did. Thank you Moya for everything you helped us with! Cheers! read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

We had a service issue and Dustin was our advisor . To keep it simple , Dustin went above and beyond to make sure we were happy with our new Volvo . He also made sure to call us everyday with an update . read more

I went in a few weeks ago to get my car appraised. The appraisal is good for a week. I was talking to Rio, he offered 6k for my G37 coupe. He told me to bring in the title should I decide to sell. I realized after that the title was in NC. It took 2 weeks to get the title so when I went back to Carmax, the price dropped another $500. They told me it is based on Blue book and also needed to call DMV to make sure if this is the newest title. They should have told me to bring the newest title. I was there at 8pm and DMV was closed so I had to wait till Monday for them to call DMV to make sure the title was the newest one. I got a call back and they said it was and I can come back to sell. Anyhow, I didn't want to deal with the hassle of a private sale so I used CarMax and sold my car there. BTW, the staff was very friendly. read more