I've bought two cars here at carmax. The first one was about a year ago and I'm still very happy with that car. The second one was last week. Usually Joseph helps us, and he's great. This time it was another guy and if I can find his name I'll update the review because he was great as well. I know what I'm looking for when I'm buying a car and I hate when sales people try to push you into looking at cars that you're not really into. The people at carmax just help to answer your questions, they're knowledgeable and friendly but they don't act like scummy sales people trying to push you to look at cars you didn't come there to look at. read more

Came and got a car on Friday and it had transmission problems so brought it back Saturday and got a different car that also had issues. Came in to get a refund and waited 2 hours before I was helped by a manager. They tried to mail me a refund instead of returning it to my debit card. Do not get a car here unless you want multiple problems. read more

I would highly recommend Car max for all auto purchases They made car buying pleasant I was in and out in one hour. Got a great deal and no bullshit!!! Aristotle Avdoulos was awesome. (Sahara location Las Vegas ) read more

CarMax - My new ride thanks to CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

Even with Covid and the poor customer service and waiting days for a callback did not cause me to leave a bad review. I bought a $38,000 tundra that I had shipped in from Ohio. I paid $1800 just for the transportation. Much to my surprise, I pick up my truck and then within two days I hear steel on steel grinding in the brakes. Taking off the wheels, I could see that there was absolutely no brake pad left. What happened to these guys inspecting vehicles before they sell them? I brought it in for service. They said they replaced the front and rear brake pads and rotors. Here we are two months later steel on steel grinding in my back wheels again. Clearly they didn't replace shit. Toyota is brake pads last 50,000 miles or more and I'm not even into this truck for 8000 miles yet. Never ever again will I ever consider buying something from these guys. read more

I bought a 2017 luxes RX350 from carmax on February 1st, Looked at this picture, I took it yesterday April 21st, not even 3 months, the front bumper painted comes off. I went to the service this morning, they said they can't do anything for that. I'm soooooooo upset now. read more

CarMax - Looked at this car - Used Car Dealers Near Me - Las Vegas, Nevada

Very poor experience at this location in the past. Miscalculated a pay off for a vehicle I traded in and would not help me locate $1,500 that went missing in their hands. Took them over 2 months to resolve. When I sold my next vehicle they improperly processed my warranty refund and I had to wait another 6+ weeks for them to fix that issue. Go to the centennial location if you shop at Carmax. They were able to sort everything out for me and were WAY friendlier and more accountable for the issues caused by the laziness of the Sahara location. read more

I'm getting ready to get a new car and I wanted to keep the trade in out of the discussion with the dealership. My hiking friends recommended I go to Carmax. That was a good recommendation. It takes about 45 minutes and they drive and evaluate your car on the lift, too. In a short time, I was called into the office to see Sylvester again and he gave me the value they'd give me for my car. It was in the blue book range, and I will accept it when I close the deal on my new car. This makes getting rid of your old car so much easier and you can do a straight forward deal with the new car dealer. It makes it a much easier way of doing business. I always hated the "Well, we can only give you $xxxx for your car because..." This takes all that off the table. Carmax is A-OK! read more

bought a car from Gesipe , Had $15,000 down payment after spending 3 hrs with him got approved for loan I had decided to ship car to Lynnwood WA instead of driving back to Seattle. They sent the car to California and sold it. After I had arranged to have it shipped to Seattle. They then wanted me to buy the same car on East Coast at $2000 more and also pay 600 more to have it shipped. They underhandedly sold my car to make more money. Don't buy from him or Car Max read more

i had a problem at autonation gmc west sahara and i went over to car max and it was the smoothest car buying experienc. Ronnie was very professional answered all my questions i picked my car and he made sure i left with the criterias i wanted and with a happy face. all props to my man ronnie read more

CarMax - bmw 330i 2017 low miles bought from car max henderson - Used Car Dealers Near Me - Las Vegas, Nevada

We had a great experience at Carmax working with Mike Close. He is the epitome of an excellent Salesperson, he was not pushy & very thorough in explaining details on the transaction. We received exceptional customer service. Go ahead and look for him at Carmax - Sahara ! read more

I was nervous before showing up here because of all the horror stories I had read online about being ripped off or lowballed when selling a car to them but Amelinda L assured me that I would have a positive experience and provided me with her contact, Joe Memolo. Note: This review only reflects my experience in selling a vehicle to them as I have not purchased or serviced any vehicles here. Joe was really nice and walked me through the process even when knowing that I was not going to buy a vehicle from him on the same day. Even though he was busy completing a sale, he met up with me to discuss my car and put it in to start the appraisal process before returning to the customer he had been meeting with. I waited for about 15-20 min before he returned and told me that my appraisal had been completed. Wow that was fast! We then went over the appraisal on his computer, which included the CarFax report, and despite a couple of issues found that I was unaware of, I couldn't believe the offer because it was higher than I had expected! He then printed the written offer from CarMax and informed me that I had 7 days to decide. I told him that I would accept it on the spot and had my title with me. Joe then walked me over to the business office where I met with a buyer to complete the contract, titling and other paperwork. I also had a chance to clean out my car and they removed the license plates for me. This phase took about 30-40 min. I was pleased and pleasantly surprised at how smooth the process was. Never was there any lag time, stress, confusion or changes to the written offer they had given me. Once everything was completed I was given copies of all paperwork signed and my check for the sale and I was out the door! Joe stopped back by halfway through the paperwork process to check on me which was great to see. Nothing could have made the process any smoother and I was in and out the door in less than 90 min. I would recommend Joe Memolo to anyone looking to do business with CarMax and I will be back to see him next time I need to buy/sell a car at Carmax read more

I never would have thought I'd ever enjoy buying a car! After a long day dealing with push sales men across the street, my boyfriend and I came here with no expectations at all, and I actually left with a car! Right as we walked in we were approached by a sales guy named Chris. He showed us around and we gave him a run down on what we were looking for and my budget. Chris was really helpful, he showed me all the cars within my price range and was happy to run some numbers for me. Thankfully I have good credit and all went smoothly.... He carefully walked us through the whole process and I never once felt overwhelmed. Once all the paperwork was finished he was so genuinely happy for me, he even offered to snap some pics of me and my new ride. I couldn't be happier! read more

CarMax - My new ride! - Used Car Dealers Near Me - Las Vegas, Nevada

This review is for the professionalism and amazing customer service that Robert Steele provided me. I called into carmax and asked about a specific vehicle they had. The representative told me that I could be seen immediately and that's were she transferred me to Robert. He gave me all of the information of the vehicle and we began the test drive. When I informed him that, for that day all I would be doing is test driving it he said that was ok and that there was no pressure to sell right then and there. When we finished, I could tell I wanted that make and model but was not in love with the vehicle they had so I asked Robert to be on the lookout for one in my price range. This is were Robert went above and beyond! Every day he would text me with a new vehicle that matched my many requests and together we would figured out if that was the best one. He would look as close as California all the way to Florida. The amount of time in searching was truly appreciated. He even asked me to let him know if daily car details was too much which meant he was considerate of my time as well. I told him that if he found cars he might think I would like, to keep them coming. After a week of searching I finally found my perfect car. Long story short, Robert is a great guy and when you test drive with him you never feel pressured. Also he is very knowledgeable and has great stories to tell in the test drive. If you are going to buy your next car make sure you ride with Robert Steele!! read more

Bought a car for our Daughter and it was the best car buying experience I have ever had! I was not looking forward to the whole process. I hate car salesmen I don't like being pushed or feeling like I got ripped off! Carmax does none of those things! Our salesman was John Davis. He is the nicest man and totally has your best interest in mind. He listens to what you want and doesn't push at all! Brooke did all our paper work, which took about 10 mins! She is so sweet and answered all our questions. We were In and out with a cute new car! I will always go back to carmax. The only thing that I can say needs a little work is their detailing team. Both cars we have bought here have been messy and needed cleaning when we got home. Not a huge deal, but I they got that in check this place would be golden! read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

I would have given 5 stars because the product is good and the customer service on the front end is super good ask for Andrew L if you come here. However their back office finance dept is SLOW And lack service delivery in other words their position is take it or leave it. When I refused to give address's along with phone numbers of people I had Provided as references, that was a deal killer. I was informed that because I was such a high risk they had to have them. We relented. Now 2.5 hours later we still set and wait while they take their time produce more documents and then want to explain Them. On top of it their not even apologetic for any of it. As I said I like the product but be prepared to spend the entire afternoon here. :( read more

CarMax - Good thing the chairs are comfortable :( - Used Car Dealers Near Me - Las Vegas, Nevada

Honestly, ART was the man! . This review is long over due, but if you want someone who is about learning about not what kind of car you want but about your finances and how he can help you and work around YOUR finances when it comes to selecting a car and still making sure it is comfortable enough for you! ..He's the man to go to. I thank you for your genuine customer service, within a short amount of time I got to sit down with a you & you exceeded expectations.! To provide great customer service makes me happy, to exceed customer service makes me loyal. Thank u Art, you are a remarkable human being read more

The only thing that would make my car buying experience better would be a food truck. :) It's always a pleasant experience here. This is my third vehicle from Carmax. Repeat customer discount? One for me in 2010, my husband in 2014 and trade in of the 2010 in 2016. You're greeted at the front. Reps really try hard to help you find what you're looking for as you tell them your requirements with out being a salesman shark. Ours searched on a hand held device as I test drove, awesome service! Appraisals are fast and last a week. Summer is the worst time to look for a car in this desert heat but you can walk around with a provided water and umbrella to make you feel more comfortable! The lot is packed with various vehicles. The reps offer to transfer cars for you if you don't find what you're looking for at that location. There are free transfers in near by locations and ones you'll have to pay for upfront. Adding the total to your loan will increase your %. The highest transfer fee I seen online was $800 with in my suv searches. I reviewed almost daily for 2 months on the Carmax website. The website not only offers a trim package (i.e. preferences for the car like rear AC and a back up camera) upfront with out needing to narrow down a make which is unlike other websites, it's just a wonderful time saver. You can request a car be held for you on the spot, transfer a car (takes 1week) and buy - all from the website! You can also click on the interested vehicle and scroll through a car fax and reviews. I cross referenced reviews on other sites as Carmax didn't have too much on their website for my preferences. TIP: if working with a rep give them the credit for the transfer or give them a call and have them reserve it for you. You may only have one transfer at a time. My personal experience: -Appraisal of $2000 -Online searches -Came in and test drove my interests Searched in store with amazing rep Richard Yolo Transferred a car -Test drove the transferred car Bought the car! Buying the car: Arrived at 9am for the test drive with two young children under 6 in tow. Appraisal started on the trade in ($2000). Looked over the transferred vehicle. Test drove. Rep went over features we may have missed when looking the car over upon arrival. Sat down to buy. We were pre approved through another outside company however Carmax offered a lower % rating that we ended up accepting. Really easy process!! No pressure to add other add-ons but was offered. Carmax offers a wide variety of add-ons which is really nice. Purchasing vehicle went in for a clean up. We were 4th in line at 10:45 am for signing. Signed paperwork and headed out! Total of 2.5 hours from arrival to drive off WITH a full tank of gas! I must say, with one child skipping his nap to get this done the staff was very friendly as he roamed through the main building. As he started getting fussy and refused consoling there was no judgement from staff. Thank you Richard Yolo for such a nice experience :) read more

CarMax - They put a bow on it! - Used Car Dealers Near Me - Las Vegas, Nevada

i recently purchased a car from carmax. i realized that the blind spot monitors were not working, so i took it to volkswagen to get it checked out. volkswagen called me back letting me know that the car seemed to have been in an accident and the previous owner had tried to fix it themselves, and that they were going to have to take the entire bumper apart to take a look at it. i'm just really annoyed that they didn't check this previously and now i'm stuck figuring this out myself. turns out i am not the only person that carmax has fooled. i will not be back. i would rather pay dealership markup prices than deal with this again. i'm just glad i was able to return my car and take my money elsewhere. read more

Absolutely terrible experience... Unless you agree to be fucked up the ass by higher than necessary interest rates, they won't even hold the car for you so no one else can buy it wtf kind of stupid rule is that? Having a sales background, I could see through every trick these sales people wanted to use. This lady asked me to check out a car and what she said basically translated to, "Oh you better hurry and get it -- unless you bundle with our loan service, that car is not going to be off limits. We won't hold it for you." I looked back at her and said, "I don't have scarcity mentality.." as that's an obvious sales tactic to get you to buy right then and there (literally terrible sales, they were more focused on getting me to sign their stupid loan bs than getting me a car I would actually be happy with as well as was what I was looking for..) Anyways.. Their program basically wants you to pay 10-15% APR (assuming you have good credit, I couldn't imagine with crappy credit) when my credit union was more than happy to (with just their loan) make it 3% APR. I took her business card, ripped it and threw it away. Don't bother with these clowns. read more

Thank you!! A hassle free way to buy! Fair priced and kept their word on everything!!!! Brian Anderson my salesman was the best!!!! I got the Camry I wanted! Great appraisal price! Also.. a 8.3 tax insentive on top of your appraisal! I am a happy girl...highly recommend!!! read more

My first experience at any CarMax and I was very impressed. Got a quick offer for my still-under-warranty and fully-loaded Jaguar that was not only fair but almost 25 per cent higher than the Jaguar dealer offered me on the same day. No stalling and no pressure to buy a replacement vehicle. The sales consultant, Trevor M., was very friendly, welcoming and efficient. (Needless to say I sold the vehicle to them, though at the Henderson location which was closer to home.) I would definitely do business with them again. Several of the luxury dealerships in Vegas could learn a lot from these folk. read more

I read many review at this location and most of them was really bad so I was kind of hesitate before I walk in and set up an appointment to buy a car here. But my experience was totally awesome. I've been looking for the 350z nismo for months and couldn't find any at any car dealership in Vegas so my last option was Carmax. Found 3 of them and decided to transfer one ( all the way in Kansas ) back to this location. Janelle, who helped me with the transfer, was really helpful and friendly, she followed up with all the information and answered all the questions I need an answer to. And the car would take up to 25 days to arrive but only take 1 week to arrive, before schedule more than 2 weeks!!! Can't get happier than that even tho the fee to transfer was $649. The buying process was easy and fun. No financial problem or hassle. And most of the bad reviews on here are about service department so I didn't buy warranty plan which I don't need since I'm studying to be mechanic and specialize in Nissan vehicles. Till now, the car is still awesome and I love it. Would recommend this location to anyone that need a new/used vehicle(s). read more

CarMax - 350z nismo - Used Car Dealers Near Me - Las Vegas, Nevada

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No haggle pricing meant I overpaid for the car by 30% and recieved an interest rate of 15%. They pretend to operate in a reasonable way compared to their predatory competitors However, their practices are no more reasonable IMHO. Also rhe car I purchased had been in an accident, which was not disclosed. Lastly, my warranty had very restricted mileage. I did like the service department and I like their website for viewing cars and making my payments. read more

Brought my car in for one issue. That issue got fixed but when I left they had not properly reinstalled the plastic piece that protects the under carriage of the car so when I went above 60 MPH it would catch wind and rattle against the bottom of the car. I called and left multiple voice messages, but did not hear back. I got a call back after the third voicemail. I took the car in to get fixed, but by that time the piece that had not been properly reinstalled had begun breaking away from the car. They insisted that I had hit something and caused this and made me pay for the repairs. read more

I bought my car (2019 vw jetta SE) at Carmax in February 2021. Since then my car has had nothing but issues. March 2021 - front grill was replaced by CarMax with non factory parts, thus resulting in voiding the warranty from VW. June 2021 - front assist sensor goes out. VW recalibrated the sensor. August 2021 - 4 new tires had to be put on. September 2021 - front assist sensor is out again, check engine light is on, and sunroof mesh doesn't work. Check engine light codes show small emissions leak, i replaced the gas cap, this did not fix the code. October 2021 - car is at carmax, Archie was dismissive and did not want to listen to my concerns. Even though I provided the codes regarding the check engine light, the service team still needs to run their own diagnostics at the tune of $90. I advised about the front assist sensor, the response i got was, can you show me? Yes, its in the grill that was replaced with non factory parts. I asked about a rental, They don't provide them unless they have to keep the car overnight and they wont know about that for several hours. I would not recommend CarMax to anyone even if it was a last resort. NEVER AGAIN. read more

Do not buy a vehicle from this place they will sell you a vehicle with damages and they will not fix it. I bought a 2020 Subaru WRX from here and it had minor cosmetic damages that could be easily fixed. It was missing a side panel from the mirrors, steering wheel was not aligned, and two minor cracks in the windshield. I reported it to the service department and the next available appointment was not until the next week. When I arrived for my appointment the representative explained to me that the side panel mirror part was not going to arrive for another week. I had reported the missing item a week prior and this was not ordered prior to me arriving a week later. I left the vehicle for the remainder of the whole day to fix the other issues. The cracks on the windshield and the steering wheel misalignment. When I returned to pick up my vehicle I noticed that the windshield was still cracked and the steering wheel was not aligned. I contacted the sales person who sold me the vehicle and requested to speak to a manager about the whole ordeal. He transferred me to a sales manager(Mike) and the first thing he said to me was "that's service department's job not mine" Implying that he did not want to do anything about my vehicle's damages. Not sure if I caught him on a bad day or he was just rude to every complaint. However I felt like my case was unimportant to him. I returned the vehicle within a week and made me wait a week for a check to get my money back. Which seemed unreasonable given that they had sold the car I traded in faster than a week. I would have kept the vehicle if they had just fixed the minor cosmetic damages. I did not feel like a valued customer here. I wouldn't recommend this place to anybody after the treatment I was given. read more

First time shopping at carmax. It was easier than I thought. Brian Anderson answered every question we had and more. Great experience. We walked in there and walked out within an hour with our Jeep. read more

CarMax - Used Car Dealers Near Me - Las Vegas, Nevada

I bought a 2016 Hyundai Accent Sport last Friday, March 9, 2018 from them. I didn't drive the car till Saturday night cause I still had a rental for free till today. When I washed the car Sunday morning I saw a small crack on my windshield and told myself "Hey I can bring it back to them cause I have a 30 day warranty." So I came in Monday first thing in the morning and the lady who assisted me said I have to go back today so that the glass guy can take a look at it. Low and behold, they didn't fix it and kept on telling me that "It's a used car." You guys be the judge. I'm very disappointed. And apparently a cracked window is "not a driving hazard" and is up to par with "carmax standards", that's what the lady at service said. read more

What a waste of time. Employees are in the building but no one is assisting customers. There are 10 people here just sitting around for more then half hour tiddling our thumbs. These people have no regards for their customers or their time. Save your time and money and go to literally any other dealership I promise it will be worth it. Don't believe me? Here's photos of the environment right now. read more

CarMax - Useless employees. - Used Car Dealers Near Me - Las Vegas, Nevada

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One would think once you have everything gone through it would make a purchase easier. Sadly for us mr J.R at the west Sahara location did not give us that great experience! He was unprofessional didn't want to work with my husband or I, had zero patience actually used the words "We are not vibing" when letting us know he didn't want to help us out. This wasn't even 5 minutes into helping us out. Poor salesman skills how is (jR 20018 ) still working here ? Very rude with the tend to speak before he think , referring to what was said ."he gets paid even if he do not sale a car" read more

CarMax - Poor service - Used Car Dealers Near Me - Las Vegas, Nevada

I waited an hour and couldn't even get someone to let my wife and I look inside anything let alone test drive. Wedneaday night 8 customers and 20 employees and not 1 person can show me a car? Trash read more

I found the car I wanted on the CARMAX app. Immediately I contacted the Sahara location to transfer it. Abe Sy replied with an email asking how I would like to be contacted, I replied immediately that he can contact me through Email or phone. No one contacted me, EVER ! Then I realized that the car was not available anymore. Why he didn't hold it for me right away and then asking me how I want to be contacted?? Poor customer service!! read more

What's the point of setting up an appointment if you are going to make your customer sit and wait around for 30 min. And then when I ask they say oh well other people have came in? Terrible service read more

Love Carmax and salesman Joseph!! There's no stupid negotiating where the salesman circles a price them 5 more times salesman/manager comes out to see if they can do better on the price after being at a dealership for HOURS... there is none of that nonsense at Carmax!! read more

DONT DO BUSINESS WITH THESE PEOPLE This place is absolutely horrific. Not only have I been lied to about TWO cars sold at the Rancho location but have been treated like utter crap by every single employe there. Back in May my family and I were looking for a car for me to take to college and we found a Jeep renegade. I had the car for about a week before the check engine light was on and had to get towed from my place of work. They then tried to tell me that there was nothing wrong with the car. We didn't trust that obviously because the check engine light still came on so we returned the car for a 2019 Subaru Legacy. Our sales person Brad (last name) assured us that he had disclosed all history of the vehicle. He also told us that it has all four brand new tires on it. We found out both of those were lies. The vehicle was used as a loner vehicle for god knows how long and the only reason we got that info is because in their failure to clean the vehicle (which they also promised they would do) we found a contract with another women's name and information on it in the console. Then... I take the car to Iowa, all new tires supposedly and one Keeps going flat every single day. I took the car in to get the tire fixed at a small family shop and they let me know that there was a hole in the sidewall of the tire THAT HAD BEEN PATCHED BEFORE. The old patch had been coming out and that's why my tire kept going flat. Then my speakers blow out after having the car for 3 months and my Apple car play doesn't work correctly. My AC unit has been not working so I took it in to get it serviced at the Sahara location yesterday and I explained all the issues with the speakers, a/c, and the tire and the women informed me that CarMax "doesn't do tires" nor do they deal with the speakers and apple CarPlay. The only issue found with my ax was a dirty filter and when I picked up my car today I went to pay for the labor and our Cashier Rachel helped us and I couldn't see rude girls name tag who did not explain to us why she needed to physically see my dad to pick up the car. All they said to my mom and I was that he needed to sign it because he is on the lease. She told us that she could go bring it to him for my father to sign off on it and my mom offered to do it for her and they said no. Then my mother asked why and the girl looks at us and said "no I'm not doing this" and turns to Rachel and said "you can do it I'm not doing it" Rachel then proceeded to tell this women that she was being rude and my mom apologizes to the woman and she rolls her eyes at us and ignored us. HORRIBLE PLACE read more

Set an appointment online. Drove 40 mins to this location. Checked in at the front desk. Waited over an hour to finally receive a phone call. The employee who called me asked me if i had full coverage insurance to test drive their car. I said no, i have liability only. He proceeded to say Sisolak passed the law that they can't be in the car with us while test driving, which is why they require full coverage to test drive any vehicle. I asked him why didn't anyone inform me that i needed full coverage insurance, why didn't the front desk say anything when i checked in? I wouldn't of even drove to Carmax or waited over an hour for nothing if your STAFF was properly trained. Very unprofessional. If you don't have full coverage don't bother going to try and test drive a car. Because they'll waste your time after waiting hours. read more

I have just finished the car buying experience the fourth time with CarMax. Each time has been a very pleasant experience and I have been very pleased with each vehicle that I have purchased. The extra protection with the extended warranty has helped me in the past get through the unforeseen issues that come with a used car purchase and so I highly recommend that obtaining the extended warranty is a must have when you buy your next car through CarMax for your long term protection. Mel J read more

This is our third vehicle. The sales process is awesome. Our salesperson Susanne, and our financing person Suzanne made this a painless enjoyable process. We even traded in our last Carmax purchase and they have us better than fair value to our pleasant surprise. Will have returned and will return again. read more

I bought a Toyota Tacoma from this location. Never had such a hard time with a purchase . But Orlando was amazing and I highly recommend asking for him personally! He's patient and kind and will make sure your comfortable. He won't push anything on you that your not comfortable with ! Be prepared however to be here a minimum of 4 hours . They did a HORRIBLE job detailing the truck . So definitely look over the inside and out . Once I got home I realized they never gave me a key to the tailgate! Now 5 days after purchasing the truck I'm in a loaner and they say I won't get the truck for 2/3 days ! Bummer ! read more

I want to state that this five stars review is directed towards Cassie in the service department, I purchased my vehicle towards the end of May on a Saturday, I would be lying if I said I had no issues with it unfortunately we noticed issues within 10 minutes of being off the lot and the car was back at the dealership by Monday. The reason I'm giving a five star review is because Cassie has been nothing but amazing at handling every issue I have had so far. She is super responsive and even though I have to admit I have become very frustrated several times she has handled the situation with the upmost respect and some of the best customer service I have ever had. All issues aside Carmax has taken their time to rectify every problem! Thank you Cassie! read more