I've been bringing my car to Oxmoor Hyundai for maintenance for quite a while, and overall I've had…read morepositive experiences. The biggest downside is that diagnosis appointments can be difficult to get, but after trying another Hyundai location, I can understand why they're so booked. I recently attempted to work with the Dixie Highway location, and the experience was disappointing. Coming back to Oxmoor Hyundai reminded me why I continue to return. The service is worth the wait. I was able to schedule my maintenance appointment within the same week, which was a pleasant surprise. I chose to wait instead of arranging a ride, and the waiting area was comfortable with snacks and refreshments available, making the experience much more convenient. I've also been dealing with a frustrating issue since purchasing my car. One tire consistently loses a significant amount of pressure. I've had it checked multiple times and was told it simply needed air, but even after replacing the tires, the same issue continues. I appreciated that the service team allowed me to add this concern to my maintenance appointment instead of requiring me to schedule a separate diagnostic visit. While appointment availability can be challenging, the customer service, convenience, and willingness to help are why I continue to trust Oxmoor Hyundai with my vehicle.

I dropped my car off because I had a check engine light on. They said they needed to keep my car 5…read moredays before they could even diagnose it. I picked my car up yesterday. One month later and they diagnosed it with something they didn't even say was wrong with it to begin with. This was the worst experience I have ever had with a car dealership or service department. I'm sure I'm not the only one who feels this way. Very disappointed

Worked with Henry and his sales manager on a deal here and we waited too long to decide so the car…read moreis now gone. Missed out on that one but will definitely be back if something else catches our eye! Thanks Neil Huffman Acura for having such professional and courteous employees.

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

***************UPDATE*******************…read more Update: After posting this review, I was finally put in touch with the sales manager, Zack. Unfortunately, the conversation only reinforced why I felt compelled to leave this review in the first place. After weeks of trying to resolve this privately through text messages, phone calls, and voicemails--with little to no response--the only thing that finally got the dealership's attention was this review. Rather than working toward a solution, I was accused of "blackmailing" the dealership simply for sharing my experience publicly. During our conversation, Zack told me it was my own fault because I "couldn't read a contract," despite the fact that I signed paperwork accepting responsibility for a ceramic coating product that I was never actually provided, while also signing paperwork stating that I did not want to purchase any additional products. Instead of acknowledging the obvious contradiction or addressing my concerns, I was called a liar, talked down to, belittled, and treated as though I was stupid. At one point, he even said, "do you think I'm not gonna take every opportunity I can to make more profit," which made it clear where his priorities were. He also told me, "it's not my fault you can't read," and then hung up on me after telling me I was no longer welcome to do business with the dealership. I never wanted this to become a public issue. I gave the dealership multiple opportunities to make things right before leaving a review. Instead of resolving the concern professionally, I was met with hostility and disrespect. Before choosing to do business here, understand that this was my experience with the management responsible for handling customer concerns. If this is how a repeat customer who purchased a $90,000 vehicle is treated after raising a legitimate issue, I think potential buyers deserve to know. ---------------------- I have purchased multiple vehicles from BMW Louisville over the years, but after this experience, I won't be returning. When I purchased my $90,000 BMW M3, I made it very clear to the finance manager that I did not want to purchase any additional products. Despite that, a ceramic coating package was added to my bill of sale without my knowledge or consent. To make matters worse, I never actually received the ceramic coating service or product that I was charged for. I'm not including the price to be Braggadocious, more so for the fact that trying to sneak on a $600 charge on to purchase when it's already at that balance, it seems so ridiculous to me. After discovering the charge, I contacted the dealership multiple times. The finance manager acknowledged the issue and assured me that I would receive a refund. It's now been another two weeks since that promise was made, and I've still received no refund, no follow-up, and no resolution. Mistakes can happen, but what matters is how a dealership handles them. In this case, the lack of transparency, accountability, and follow-through has completely destroyed my trust. It's extremely disappointing, especially considering I've been a repeat customer and have spent a significant amount of money with this dealership. I cannot recommend BMW Louisville based on my experience, and I will be taking my business elsewhere in the future. PS- Chris Pike in sales was wonderful, and always has been. Julia in finance was not.

I generally don't write reviews but this deserves a standing ovation and this is the craziest thing…read morethat I have ever seen at a dealership. Although they deserve rating in minus but since its not an option I was forced to do a one star rating. I had a cracked windshield in my 2022 X5, I was vising Louisville so called this dealership. I told them I have insurance with $0 deductible(this is the key information to remember. Dropped off my SUV on Thursday evening and asked over the phone about the cost and was told $2485. Got a call from Dawson service advisor next day that my car will be ready in 3 hours and how will I like to pay. I thought may be they don't deal with insurance so I told him I can give him my cc number. He wanted to drop off the car and pick up loaner which was not an option at that time for us. I got a text from my cc company and when I checked my card was charged $6485.92 so I called Dawson and told him I had windshield repaired on the same car last year and it was no more than $2000 and he said that's Chicago and this is Louisville. Next day July 4th service was closed but sales was open so went to drop off car and I was given an invoice for $4700, so I inquired why I was charge $6485.92 and I was told to call Service director. I called service director at 8 am on July6th and left a message for his assistant Daniel. In return got a call from Dawson and he said I had reduced the invoice and it had been really crazy here and I don't know what was he mumbling and for all the inconvenience, he said he will do the wind shield for even $4000. so I asked him to send me an invoice with paid on it so I can submit it to insurance. In a split second he said you know what, because of all the trouble I have gone thru, he will do the wind shield repair for $3163.68 and will issue a credit for 3322.24. Now I have three invoices from them, $6485.92, $47$$ and $3163.68 This guy knew I had $0 deductible and thought I won't care but this a fraud and a highway robbery out in day light. I am going to write a letter to BMW head quarter and have there invoices publish in newspaper for the same repair. If you are heading to this dealership, please do your homework, they will increase the price as they want to just rip you off. Now even if I need repair, I am going to have my car towed to Chicago if I have to but will avoid this dealership at all cost. I wanted to put all three invoices here but it has my personnel information on it.

I strongly recommend Bryan Bean and Lexus of Louisville. I have bought two vehicles from him. This…read moremorning I called Bryan telling him I was having a battery issue. Not even sure if Lexus offered remote service to replace my battery at my work, it was replaced within an hour. Bryan the service tech was awesome also. The whole process was a luxury experience. I highly recommend

Our experience with Bailey was wonderful. Would definitely recommend Lexus of Louisville. I had a…read morefriend come from Lexington to buy her Lexus from this dealer

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

Congratulations on the new location…read more We purchased our new car here and were very satisfied with their service. The dealer, John Little, was extremely kind and helped us. We would love to buy our second car from them again.

Thrilled with My 2026 Genesis GV70 - A True Luxury Standout…read more I recently purchased the 2026 Genesis GV70, and I genuinely couldn't be happier. Having previously owned both BMW and Mercedes vehicles, I can confidently say that Genesis has raised the bar--especially with their standard trims. The GV70 doesn't just compete with legacy luxury brands; it outshines them in ways I didn't expect. Why I Switched I was initially set on sticking with a brand that had a long-standing luxury reputation--BMW, Volvo, Mercedes, etc.--but that mindset turned out to be my first mistake. The GV70 has completely changed my perspective. It delivers everything I wanted in a luxury SUV and more, with a level of refinement and performance that rivals (and in many ways surpasses) the competition. Buying Experience: White Glove All the Way From the moment I walked into their new facility--which feels more like a spa than a dealership--I was treated with exceptional care. I worked with David Kim, who was an absolute professional. He listened carefully to what I wanted and delivered exactly that, without any pressure or upselling. I opted for the standard trim, which included features that were non-negotiables for me:     *    Wireless Apple CarPlay     *    Heated seats     *    Stunning vanilla interior (I'm obsessed!)     *    Crystal-clear backup camera     *    Adaptive cruise control The GV70 drives like a dream--an SUV with the soul of a sports car. David was transparent, knowledgeable, and genuinely focused on making sure I got what I wanted. He even introduced me to features I didn't know I needed. He even followed up with me well after the sale to see if I had questions or needed anything else! Financing Made Easy Justin Park handled the financing, and although our interaction was brief, it was seamless. His enthusiasm for the Genesis brand--he owns one himself, as does his mom--was contagious and added to the excitement of the purchase. Delivery & Setup After the sale, Trey walked me through every detail of the car. He helped set up my profile, connect my phone, taught me how to use voice commands, and even installed the app for me. He made sure I felt confident and comfortable before driving off--and invited me back anytime for a refresher. Final Thoughts From start to finish, this was the kind of car-buying experience everyone hopes for. Every person I encountered congratulated me like I had just joined an exclusive club--and honestly, it felt like I had. Genesis has truly redefined what luxury means, and I'm so glad I made the switch.

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

At first, our experience with the sales team was a good one. So much so that we bought a Second…read morevehicle later. Unfortunately, our negative experiences have been with the Service Department. We've had to visit twice and both times they refuse to give us a vehicle as a loaner or even try to offer an option. Not only will they not provide a loaner, but they don't even try. They say that's their policy and that's it. These are business vehicles and we cannot be without Transportation. You would think that purchasing a vehicle over $100,000, The dealership would offer a little better service.. We will have to rent a vehicle for our business while they take their time diagnosing and fixing our brand new vehicle. Very disappointed. We won't be buying a third from there for sure. We will seek another Chevrolet dealership with a helpful, Service Department.

Work flow on service is non existent.had an appointment for 2 weeks at 10 on a Tuesday, for a…read moresoftware update and front tire balancing. Called at 230 and was informed has not been look at yet so probably finished Wens. Called to check on Wens at 130 pm, and was informed they had not looked at the truck yet and probably would not until Thursday of Friday. Went to get my truck that I bought from Bachman, and took to another dealer.

Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

I was traveling to Mississippi when all bells an whistles came on in my car. Dropped off at auto…read moreworld Honda for them to look at an get back to me while I was in Mississippi. We'll they said nothing was wrong with my car verified it 3 times nothing is wrong with your car. Went to get my car got on the road 20 or so miles out all the bells an whistles came back on remind you I am 3hrs from home traveling with disabled man which is a stroke victim an a dog. All they did was reset my computer in my car. Finally got it back to Ohio an there is something wrong with my car. They did nothing but make things worse for me I could had them fix my car while I gone an picked it back up with no issues so instead they made matters worse. Like sending back out on the highway with a unsafe car with a disabled person with me. NO STARS FROM ME AT ALL.

They are one of the most honest guys I have ever dealt with. My family has bought from them 4 cars…read moreand cars have never had any issues! They are very reliable.

You can't trust them, especially buying a vehicle. Everything I have ever bought from them. I've…read morehad to get repaired. Don't believe believe anything they tell you get it on tape because they'll come back later and say they never said that just a heads up.