What an amazing experience I had at Toyota of Renton! My sales human was Joshua Breshears. From the…read moretime I called to inquire about a car, he presented himself with respect, professionalism, and positivity. Everything played out wonderfully when we began our in-person discussion; he provided real numbers and figures, was reasonable, realistic, and very organized. I was so pleased with the transparency of his communication; he gave no double-meanings, no bait-and switches. Just an honest person who knew everything about the car he was selling to me and provided extra pieces of valuable information to get set up for value along the way(warranty details, safety, etc.). I am proud to be able to refer friends and family to Joshua with the assurance that they will encounter a kind, knowledgeable, and professional salesperson who follows solid and ethical business practices and great deals. Thank you Joshua and Toyota Renton!

We chose Toyota of Renton because of your strong reputation and positive reviews, not because you…read morehad the lowest price. Unfortunately, our experience fell well short of that reputation. At delivery, the truck was not properly detailed. There was a dirty towel left inside, the center console was unclean, bird droppings on the exterior, and the truck bed had not been cleaned. For a vehicle that had been reserved for a week and given the amount we paid, this level of preparation was unacceptable. We were not provided a walkthrough of the truck's features, no guidance on the Toyota app, and no explanation of how to set up payments. We also were not informed at the time of purchase that we could upgrade rims and tires by paying the difference -- something we only discovered later through the service manager, after the opportunity had passed. While Bradley was professional and polite, the overall sales process lacked clear communication and follow-through. After an accessory upgrade, we were not properly advised about the window tinting process and only learned not to roll the windows down from a small Post-it note. Most disappointing, after Keith, the Sales Manager, personally asked us to leave a review, I emailed him twice to address these concerns and received no response over several months. That lack of accountability reinforced our concerns about the overall customer experience. We expected a higher level of professionalism, communication, and attention to detail.

Great customer service. Complete evaluation of my car whenever I get it serviced. Also…read moreavailability of new cars to test drive.

My daughter was asked by the sales staff at Walkers Subaru about the source of her funds when she…read moreinquired about purchasing a new car. This made her feel offended, and she decided to leave the dealership and buy a new vehicle from another Subaru dealer. My wife, on the other hand, has purchased several new Subaru's from Walkers Subaru. Consequently, we have decided to refrain from buying a new car from them in the future.

I want to thank quite a few people at RJRDC. Nick in parts was amazing and helpful...thank you so…read moremuch. Vlad worked on my minivan and did an outstanding job. A special thanks to Anthony who provided stellar customer service that was exceptional.

I would rate this dealership 0 stars if I could…read more Renton Jeep has been, without exaggeration, the worst dealership experience I've ever had. Their prices are astronomically inflated, but the real disaster is their complete inability to communicate or follow through on anything they promise. My Wrangler has now been sitting in their service department for over 30 days. In that entire time, getting any kind of update has been like pulling teeth. They do not answer calls. They do not return voicemails. They do not reply to texts. They do not proactively communicate anything -- not status, not delays, not parts issues, nothing. Every timeline they've given me has been blown past without explanation or accountability. I would recommend looking elsewhere, it is worth a longer drive for better service and cheaper prices.

Terrance Lin was a great salesperson. Straight forward and a very easy and fair deal on our…read morepurchase. Austin the sales manager made the transaction uncomplicated and helped move the process along as well Highly recommend Terrance if you go Brotherton Cadillac.

This was a pleasant car buying experience. Usually I dread buying new car. The salesman Cam was…read morehelpful and straightforward as was the sales manager and finance manager. It took less time and stress to negotiate a fair deal than on many previous car purchases. They had what I was looking for and reached a deal without any drama or bs. Delivery turnover at my home was very good and detailed.

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards!…read more First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse

I had a disappointing experience with Andrey Shanazarov. We had previously discussed that I would…read morecome in on Friday to purchase the car, and he told me he would hold it for me until then. However, the vehicle was sold before I arrived. When I followed up, he stated that he assumed I did not have the down payment, even though we had already clearly discussed the payment details beforehand. Additionally, the interaction left me feeling as though I was being racially profiled, which made the situation even more concerning. Overall, the experience felt unprofessional and poorly handled.

To first start out, the online experience was something new to me and it was very convenient to…read morehave, when you don't want to physically drive to a dealership. Enterprise might not have a huge inventory of cars, but with a little research and looking around, you might surprisingly find the right car. They do their best to update their inventory as often as possible and when you see a vehicle "in certification," then that means it is being checked out before being available for sale. During the time I was looking online, I was being helped by Ana (Sales Consultant) and Devin (Senior Sales Manager) via email, after submitting an application. They both went through the process of what vehicles I was interested in and when you let them know what you want, they will complete the application process to see what you qualify for. I then received a call from Ana or Devin, with both of them introducing themselves once again and going through what I was qualified for. They throughly made sure everything was correct and if they missed anything to confirm or review. After everything was confirmed, it was time to go in-person to meet them and the vehicle of my choice(s). Upon arriving, I was already familiar with the location since I have rented a vehicle from there before, just now working with a different side of the building. When going into Enterprise, it was very clean and inviting, as there was somebody to greet me. From there, got to meet Ana personally and from there, we went right into business with the vehicle I was interested in. During the process, Devin came in and introduced himself once again to formally welcome me at this location. Ana made sure all information was correct, then brought the vehicle for me to take a look and out of the many decent amount of vehicles they had in their lot, I went with the 2021 Volkswagen Altas and it was amazing to look at, both interior and exterior! After looking at the Volkswagen, I wanted to take a look at other vehicle they had on the lot and Ana was very patient with me, telling me to take me time. After taking a look around, made the definite decision on getting the Atlas. Went through the complete application process, signed all necessary documentation and once everything was good to go, I officially got my car! A couple days after I purchased my vehicle, brought it back in for Devin to take a look at because for some reason the remote start was not working. So Devin told me to bring it on it to see if something could be done with their technician team or it would have to go to the dealership. After waiting a couple hours, it was finally working and it was just due to the coding of the vehicle, which was reset. In the end, I honestly had the best experience with both Devin and Ana, so if you get to have a chance to interact with them, you are in the best hands! They both were understanding, professional, patient and VERY transparent, which you do not get at a lot of dealerships. They made the experience for both online and in-person smooth and stress-free. In my experience with Enterprise, I would highly recommend going to this location to find your vehicle, if you choose to do so or if the options are there for you.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.