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    CarMax

    3.2 (539 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    '22 Tesla Model 3 LR
    Noel A.

    Searched the CarMax website for a few weeks to find the car matching the year, make, model, color and features our family wanted. It was in Arizona however. Had it transferred to CarMax Torrance for a nominal fee and a representative had walked us through the process for purchase and kept us up-to-date as to when the vehicle would reach their location. When the car arrived, it was inspected over a few days then prepared for pick up at a certain time. There was a slight issue with the paperwork where another representative had made a typo which caused a delay in pick-up. Had to wait for a few hours for the documentation to be redone. But when all the forms had been completed and approved, we were able to drive off. Despite the hiccup during the first attempt to accept the car, the professionalism shown by the staff was exemplary. Would definitely recommend others to do business at this location.

    Window where you either pay or get paid
    Cyn L.

    Brought a vehicle to Car Max to sell since we didn't want to deal with placing ads and meeting up for test drives. We received an offer which was valid for 7 days. Price they offered was fair and the process was seamless. They require the title and vehicle registration to complete the sale. If you have only 1 key they will adjust the price down. Luckily we had both so not sure what the adjustment would be. If 2 owners are on the title with an "or", then just 1 person needs to sign off. Car Max will handle all the DMV paperwork. Just remember to cancel your auto insurance for the vehicle. We walked out with a check after a short wait. Easy peasy.

    New Car

    I recently just purchased a new vehicle and I was helped by Danny Scott. He was super amazing very thorough very detailed throughout the whole process explained everything to me and made me extremely comfortable. His customer service skills were so amazing. It will have me recommending my family and friends to come here and see him! The process truly exceeded my expectations. He even took my pic for me!!

    Steve W.

    I went there twice to get their estimate on my cars, it's as straight forward and easy as you'd expect from what they're known for. Most used car dealers ask their potential selling customers to get a Carmax estimate before they make offers, I see why now. Because CarMax gave low end offers. The first car they offered $40,000, I sold it two weeks later at $50,000 with three committed buyers, I took the one came with cashier's checks from the same bank I use, and rest in cash, willing to meet at my bank to verify and deposit them before I sign off the pink slip. The second car they offered $11,000, I sold it the next day at $17,500 with two committed buyers, I took the one came with cash in his wife's purse and willing to meet at my bank to use the bank's machine to count bills. I fully understand most people are unwilling to go through the process to sell their own cars, as some people think the lines at Costco gas station is too long for them to save $0.90~$1.00 a gallon. I get it. What I'm saying is, CarMax is the easiest way to sell your car, but you are paying dearly for the convenience.

    On my 2020 Audi Q 5 Plug in Hybrid.
    Kristin H.

    My appointment was at 9:30am but I got here at 9:07am the mechanic was in my face with Anthony. So from the beginning I was waiting for them to put the Coolant Valve in and now he say an another light came on. So now he has to drive down there and pick up the part which means another hour. I hate coming to car places they always tend to over charge the customer. Especially when we are women. For many years. Here it is in 2025 I should have brought my man here with me . I actually made the appointment early so I can leave before he took his lunch break. At 11:30-12:30pm Ug I hope that's all he has to do to the car. Being off of work I don't want to spend all day here. And it's my dad's Birthday. He is 75 today. .

    In Palm Springs before turning it in to carmax for the check engine light blinking rapidly and entire vehicle shaking viciously.

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    10 months ago

    repeatedly misrepresented vehicle repairs, pressured purchase, and delayed inspection

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    3 years ago

    They definitely honor their 90 day warranty. Ricardo & Tommy in service are great guys.

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    Page 2 of 14

    Ask the Community - CarMax

    How long does it take to sell my car to you?

    Hi Fernando - Thanks for reaching out! While the time it takes to complete the selling process can vary at each CarMax location, you can get a real offer in minutes by visiting https://www.carmax.com/sell-my-car

    Can they help finance people with bad/no credit with no co-signer ? I'm trying to build credit and am in need of a vehicle to drive to work and school and am self employed with door dash and postmates .

    Yes.. They have lenders who provide loans to all types of credit. Your financing rate will be high because of your credit.

    View All 3 Questions

    Review Highlights - CarMax

    Carmax made it an extremely easy process, but most of all my sales rep, Robert Ota, made it an amazing experience.

    Mentioned in 6 reviews

    Read more highlights

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    Hawthorne Motors Express

    Hawthorne Motors Express

    4.6
    (184 reviews)

    We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

    We purchase a vehicle around August 2024. Very friendly staff, a family business who treat their…read morecustomers with respect and are considerate while accommodating. Purchasing the vehicle was an easy process. We offered full cash for the vehicle and asked if the price would be negotiable, there was little to no wiggle room, so we did half cash and half finance. Drove the vehicle home the same day. On Thanksgiving evening (on our way out) the transmission went out while on the freeway. Car was loaded with the entire family, had to get the car towed to the mechanic while Ubering to our destination. We spent a couple thousand dollars in fixing the transmission, and a few hundred bucks on the tow truck along with the uber on Thanksgiving night. We haven't driven the truck for even 1000 miles and already replaced the transmission, which gives this place a 1 star rating. We did not call when the transmission went out, didn't think we'd get any consideration since we were considered owners of the vehicle already. However, we called 1-week after they responded to our google review and until today, we have not received follow up. If a follow up is received, I will post an update. The entire family was friendly and helpful throughout the purchasing process. My conclusion on this experience: I purchased a used vehicle at Hawthorne Motors Express and the transmission went out 3 months after owning it. *we are proud owners of 2 previously owned vehicles, which were purchased from Enterprise Car Sales. I know where I'll be going for my next car.

    South Bay Pre-Owned

    South Bay Pre-Owned

    3.4
    (129 reviews)

    To help followers we have a variety of options to buy a new or used vehicle being in the right…read moreplace for the deal can make all the difference for over a decade I have had to Privilege to know Pete Chris and south bay staff the new location by the airport in paradise building on top i have more then 10 vehicles purchased each one a rare exception because of the price and effectiveness in the deal if you the daily driver or the rarest collection vehicle buy from South Bay Pre owned where they create the extra extraordinary mile!

    Here is another place that if again, I could put zero stars I would. Bad reviews really are like…read morecleaning a toilet. It's not fun but it has to be done. Here we go... I saw this car online, it fit the bill for what I was looking for. I called in to inquire about it. Spoke for several minutes with a man named Peter. Peter stated at the end of the call that he wanted to help me, I just had to come up with x amount of dollars for the down-payment and take care of the insurance and we would be good to go. I told him it was going go take some time to save that amount of money, and it did. In the meantime he texted me on at least 3 different occasions afterward, asking me if I had the money yet. I told him no, not yet. Finally I was able to save the money, and was ready to look at the car and possibly buy it. Pete tells me it's at a storage location in long Beach and that I could go look at it "they wouldn't give me any problem". I go over there, there is no staff to show Me the car. He says to talk to someone named "Mr martin". Instead I get a call/text from someone named Jules. I later learn that Mr Martin and Jules are the same person. I miss the call and Jules martin doesn't call back. We kept trying to get a hold of these guys to see the car but they didn't respond. We left and followed up the next day (saturday). They told me they wouldn't be in that day but to try setting up an appointment for Sunday. At this point I'm mainly speaking to Peter because Jules wasn't responding other than asking for a copy of my id. When texting Peter he says I probably won't get financed (forgetting our conversation a month ago). He also seemed to want me to deal with mr martin to make the deal. Later that night for some reason i got a group text. It was between peter and mr martin but i dont think he realized he had attached my number. In the text he told Mr martin to help me the next day and that I just needed proof of income. Mr martin responds with a derogatory, s.exist text calling me a disgusting bug because of my credit and saying they would drag me by the hair if needs be. (See attached image). Well...im pretty shocked. And disgusted. If this is how these people feel, do not do business with them. Mr martin is a crude individual that will take your money, talk trash and laugh while doing it. It is so sleazy. Makes you want to take a shower. Horrible. This guy really shouldn't have a job after this. Apparently he thinks it's funny to hurt women. It's really disgusting laughing about abuse. Fire that guy.

    Hertz Car Sales Torrance

    Hertz Car Sales Torrance

    4.0
    (185 reviews)

    Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

    Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

    South Bay Toyota

    South Bay Toyota

    3.8
    (1.3k reviews)

    We had an outstanding experience working with our salesman Genaro! He helped us lease our new car…read moreand went above and beyond throughout the entire process. He made everything easy, answered all of our questions, and worked hard to get us the best deal possible. What impressed us most was how much effort he put into helping us trade in our old car. He handled every detail professionally and made what could have been a stressful process smooth and hassle-free. Very nice dealership and friendly stuff.

    My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

    CarMax - usedcardealers - Updated July 2026

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