Vanessa who works there is so rude and arrogant They made me wait 40 mins for nothing and no explanation about the process. They just get your data put on their system read more

Staff is helpful without being pushy. I made an appointment and was able to get a (good) quote in less than half an hour. Shopped around and couldn't find anything better. Came back, hugged my car goodbye, got my check, got into my Lyft - all in less than an hour. People were efficient, knowledgeable and professional. Great experience! read more

I went in a couple of weeks ago to sell my old Toyota Tacoma after having bought a new car. I was greeted by a nice lady (I forgot her name but it started with a "C") and we began the process of getting the truck appraised. I was offered a generous amount for the truck considering its age and it was just a bit of paperwork to cash out and sign over the truck. The whole process took about 1.5 hours which is pretty good for a Saturday. If you are looking for a hassle free way to sell your car, I would definitely check them out. read more

This is my second car sold to Carmax and I'm very satisfied with their no hassle, easy online approach offers, and their commitment to their offers as seen online. The only reason why it's not a five stars is because there are some minor improvements needed, but only for some of the staff, so I won't go into details. Most of them were very nice and knowledgeable, so let's focus on that. Their offers are very similar to Carvana but slightly better, Autonation and Ford were low like any other dealer, but Tesla offer was the lowest. Each time we wanted to sell our car Carmax came on top with better offers and less hassle. Payments by check were done quickly and within less then an hour (as long as you bring all required documents). They can take over your loan if you haven't finish your contract yet, they can even take over a lease too. Selling our first car was the easiest and fastest since it was already paid off so we had the title on hand, the second car had another few months of payments to go but decided to go EV because of the gas prices are up again so it was time to let it go. And the money Carmax offered was good so I was able to recover my downpayment from my new car and came on top with plenty of leftover for my saving account. I'd like to recommend Carmax whenever you're ready to sell your car. read more

Henry Ortega went way out of his way to help me!! He had a vehicle transferred from another location, no hesitation. He allowed me to do a test drive with just me and my son. The truck needed some minor repairs. The service department had no problems fixing them for me. I was shocked when they even gave me a loaner vehicle. I have bought new vehicles and the dealer does not give me a loaner. I would recommend them any day of the week!! Ask for Henry to purchase and Ashley for service. read more

Note: some of my issues relate to my not doing enough research, but some are issues I have with CarMax. I didn't check CarFax before I bought my used car at CarMax. The retail price they suggested for the car I bought was $5,000 LESS than CarMax's price. That was my mistake. So BUYER BEWARE before you buy a car at Car Max. But my biggest complaint is that there was only one key fob. This is the kind for a car where you push the button to turn the ignition on. Only ONE KEY FOB. When I complained, they said they USED to pay for a second key fob but they don't anymore. BUYER BEWARE. I went to a licensed automotive locksmith and they told me that for my car, the FOB can ONLY be purchased at a dealership. Price quoted at the dealership for key fob and programming - $600!!!!!! read more

Ms. Gail is the best! She is straight up and just gets the job done. I was hassled around by Nissan in Huntington Beach and Toyota In Gardena and instead of being upset, I drove down to Carmax, which was NEVER on my radar. But I am so, so happy I did. We were able to walk the lot with no pressure and check out all of the cars. When we finished seeing our options we walked inside and was immediately greeted by the nicest person! I wish I could remember her name, but she had heart shaped glasses. She introduced us to Ms. Gail. The whole team made this process simple. I had everything I needed which probably also helped. (Pay stubs, money). Ms. Gail made us feel comfortable and easy. Not pushy but knows wtf it is for sure. She's great at sales and an wonderful human. If I had to spend any time with a car sales person I'm very grateful that it was Ms. Gail. Thank you for everything! You literally made me a very happy individual and took a whole lot of stress off my plate. read more

They are rude and either dishonest and/or incompetent -- I would avoid them at all costs. I made an appointment for a test drive, confirmed it on the phone, but when I showed up (a few minutes early) they said it was too late for a test drive. And the guy was super rude about it. Like I was crazy to think they could do a test drive even though I had confirmed the appointment. When I politely repeated that I had an appointment and I'd like them to honor it, he gruffly dismissed me, saying I called the call center and they can't make a confirmed appointment. WTF?!? I called the number on THEIR website. How would I ever guess that they can't make an appointment? And why would they tell me I was confirmed if I wasn't? They either lie to get people to come in or they are completely incompetent. Either way, they are incredibly rude and dismissive. I happily purchased a car elsewhere and I suggest you do the same. Save yourself time and don't make the same mistake I did. Take your business somewhere that deserves it. read more

I was having a hard time looking for a good quote to sell my truck. Figured I'd give Carmax a shot as it was a lot closer than most dealerships I was looking into. I did the online appraisal and came in person the next day to get a more accurate appraisal. Not only was the in person appraisal very close to the online one, but on top of that, the service was really good! Rachel and Edna did everything to make the transaction as smooth and quick as possible. They were also eager to answer any questions I had and seemed very knowledgeable. Highly recommend this place and their staff!! (I was also assisted by a couple other employees but I wasn't able to catch their names!) read more

Came in here to get an appraisal on my car and the offered price was higher than most online websites. Had an appointment and the process was quick maybe like 30 minutes. Returned the next day and got a check handed to me quickly and process was seamless. Overall great experience. read more

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I am flabbergasted by the lack of professionalism at this location. I called to inquire about a particular vehicle for a test drive, and they decided (without my authorization) to run 3 separate hard credit checks. I ended up cancelling my test drive due to a scheduling conflict, but given my life situation, their unnecessary hard credit checks destroyed my credit and prevented me from securing new housing. Take a hard look at your business practices. I am appalled that these used car salespersons can sleep at night. read more

Great experience and friendly service. My online offer estimate matched the in-person appraisal to sell my car. The entire process took about 2 hours. read more

repeatedly misrepresented vehicle repairs, pressured purchase, and delayed inspection

I will never buy a vehicle from carmax ever again.I bought a car in Vegas and the check engine light was on.The sales person assured me that they would take care of it.I was not able to drop my car off as they needed 3 days just to see what was wrong and order the part and fix the problem.I split my week between Vegas and L.A for work.I even went to AutoZone to get a computer diagnostics and had the print out.This only took me 10 minutes to do.So I spoke to my sales rep again and He said I could get the repair done at any CarMax ,even in LA and my repair request is already in the system.So due to my complicated work calendar,It's been difficult to drop the car off,as it's 3 days and they will not provide a loaner car and when I just called Hawthorn CarMax,they said I will have to pay for the repair,even though the problem was pre existing while I was doing the test drive,before the purchase.And on top of that Hawthorn is telling me I can only get the repair done in Vegas . . . . So someone is lying !!What kind of b.s is this ? Gonna have to pay for the repair somewhere else out of pocket.Do not buy a car from CarMax, they will only tell you what you want to hear.Its obvious that they don't check their vehicles before they sell them and I'm grateful that the repair is just a $300 one and not a bigger problem.You are taking a gamble buying a vehicle from CarMax for sure,especially when what they tell you is not the case.Wish there was a zero stars rating available read more

CarMax - Check engine light that CarMax will not fix.It was there during the test drive. - Used Car Dealers Near Me - Torrance, California

Please don't buy from CarMax. I've had the worst experience. My truck was destroyed in the Palisades fire. I went to CarMax and found a 2024 Chev Colorado with 10,000 miles. CarMax guaranteed me IN WRITING that the truck had never been in an accident (using Experian AutoCheck) and that it had passed an internal quality check. Weeks later, after it started rattling, making loud popping and creaking noises, and leaking an alarming amount of coolant, I took it to a trusted mechanic who asked "what happened to the front end of that truck?" He said it was falling apart and had obviously and clearly been in an accident. I ran a CarFAX report which showed moderate damage reported one year ago to the front, drivers side and rear of the truck. I called CarMax and they said I should bring it to the Torrance location. I dropped it off 13 days ago with the Service Manager and despite emails and at least 8 phone calls have NOT HEARD FROM ANYONE at CarMax since. My next call is to the police to report my truck has been kidnapped. read more

Just purchased a vehicle and it cost me 90k and their policy on the 90 days guarantee to fix and take care of you, is all a lie wont be purchasing any thing or any vehicle from these dealerships! good luck because once you sign thats it your screwed. Recommend other places. Take care of your money. read more

Don't trust these guys. Carmax don't even honor their written offers. I received an online offer from them and when I went there to sell my car they made up some BS about how it was no longer valid, even though the written offer clearly states that it is valid for a further 3 days. A**holes. read more

I sold a car to them 5/2024. I received a call 7/2025, from a law office asking how I wanted to pay the $3,000 plus for damage to their client's insured car? After some discussion, I realized it was the car sold to CarMax. I called the Torrance location and spoke to Rachel . She tried to brush me off by saying they completed the Release of Liability form and sent to DMV. I kept asking questions and learned it was sold at auction by CarMax. I asked Rachel to look into the matter further. I called Rachel a week later, and she told me CarMax completed another "release " type form. I asked to talk to her supervisor. Sally her supervisor talked about the same release of liability stuff. I told her none of that matters as long as the car is still registered to me because I will get the initial call that I should not receive! She said she would reach out to the dealer CarMax sold the car to a year ago about the registration issue. Stay tuned as will call Sally back in a week. read more

After 20 years of faithful service it was time to sell our Toyota Sienna, with almost 200,000 miles. I got the online offer and took it in the next day for an inspection, after the inspection offer was the same as the online offer, decided to sell and Alma walked me through all the paper work explaining everything as she went along. Took about an hour from the time I arrived until I walked out with a check. Got a couple of other on line offers and the CarMax was almost 50% higher than the other offers. Highly recommended if you are in the market to sell your call. read more

Sold our Tesla model 3 in September of 22. Mostly flawless process except for the check going to the wrong bank. We went online, entered the vin number, received a price. We had 2 weeks to bring the car in for inspection. Of course we picked Labor Day weekend to go so it took longer than usual. We did get the best estimate out there. We had financed the car, some of the money went towards the loan (carmax pays the loan off directly), the rest was a check. Easy peasy. read more

Wow - my second purchase in two years from Carmax and AGAIN incredible value and service. The facility is super clean. Great inventory. Car priced well. Took less than an hour to buy the car. No haggling just great price. Greg was very professional and knowledgeable, also sweet too. He was very detail orientated and took care of business quickly and efficiently. Both times I have purchased the "Carmax Care" which covers the used car bumper to bumper. The price is amazing and it's truly valuable. I love Carmax and their staff. read more

Found a car on CarMax website at the Norco, CA location. Requested for a transfer. They said it would take 2-4 days. It was almost a week even though after 4 days it showed that the car had arrived in Torrance and to await a phone call. Received no call and so I called to get a actual status from a human. Spoke to Lupe via phone who was very nice and friendly. She asked if I'll finance with them or have outside financing. I told her I'm financing with my credit union and that's when she turned off all charms. She confirmed that the car was ready and I could come by anytime before 9pm for the 24 hrs test drive. I also got a call from the Norco rep (Beth) that the delay was due to a necessary cleaning, but that all is well and it's ready for pickup in Torrance. Got to the Torrance location around 7:50pm. Spoke to JT who said Lupe unfortunately had an emergency and had to leave, but that there's still an OUTSTANDING repair - the USB port is not working. I agreed to still test drive it as long as the lighter port works. He then introduced me to Jamin ("Jim"). Jim said he was surprised I was able to reserve that car because it should be offline. I explained it was a transfer and no one told me of any issue. In fact I had asked Beth twice if there were any cosmetic or other infractions before approving the transfer. She had them check twice and said it was in "mint condition". Jim all of a sudden started to ask if I have interest in looking at other cars or buying a new car. I said "no, thanks. I'm here for the transfer to do the test drive on the specific car." He said he's trying to reach my insurance company to prove that I have current coverage but can't reach my company. He left to speak with someone (supervisor/manager I supposed). He returned and said he's sorry but since my insurance company is closed they can't verify and I won't be able to do the 24 hrs test drive. However, the insurance won't matter if I wanted to buy the car or another one right now. That it will be ok. It was literally a sales pitch strategy to get me to buy one. AGAIN, I told him I'm not interested in that. He then said "ok, can't help you then". I said "I'll take my business elsewhere since you all just wasted my time and other people's time, gas, and money" and he said "that's fine. It's your choice. Do that!" in a very condescending "F U" manner. Few minutes after leaving I received a followup call from Lupe. She wanted to know why I thought my time was wasted. I explained to her what happened and she said that's unfortunate but that Jim should have offered for me to see the car and do a regular on-the-spot test drive at least. That was never even an option offered to me. It was more a sales pitch for me to buy a car NOW. She apologized and said her manager will call me the next day to rectify and see what they can do to make it up to me to get my business. I also sent and left messages for Beth at the Norco location to explain my experience. Before she was always very responsive and it has been two days now and I haven't heard a word from her. Lupe's manager also NEVER called. It's my theory that this is their standard practice of bait and switch with the intent of upselling on site. I spoke to two other people (prospective customers) and our experiences are almost identical. DO NOT WASTE YOUR TIME HERE AND FALL FOR THIS SCAM. It's a well designed plan to get you into their doors with dangling carrots (cars in this case) and trick/frustrate you into their master plan of lies and deceits. Time is money for me and I do not want to spend my hard earned money with a company that have such sly, sleazy, unscrupulous tactics. Where are the sound ethics, morals, and values of these people who are the puppets in the company's grand scheme? Note: I couldn't meet Lupe because she had an emergency and left for the day. Yet, she could call me MINUTES after I left the location. Norco rep said car was in mint condition and to receive in maximum 4 days. Almost a week in and it wasn't ready. Norco said delay was due to cleaning. Then Torrance said delay was due to necessary repair. Torrance said car was repaired and ready. Yet when I got there car still needed repair. Manager never called me. Beth never stopped responded when she used to be so efficient at returning messages. They were caught. Lupe is code word for "the plan" so snake-oil salesman Jim can jump into action. Run and take your money elsewhere. Imagine if they're like this now, how untrustworthy and dis-credible they will be later on? read more

This CarMax is by the worst CarMax with the worst possible customer service. I have never in my life dealt with such unprofessional People. They tell me to get insurance for the vehicle and that it's mine, I pay $290 to insure the vehicle and they proceed to tell me they can't sell me the vehicle. This establishment needs to be audited because there are suspicious characters working here and extremely unprofessional read more

Shout out to Edna who made the whole process to sell my car a breeze. She was so kind and it was nice to know people still smile while they're at their work. If you're thinking about selling your car, I highly recommend you do it through their online offer option because it's fast and they tell you right away how much they are willing to pay for your car. read more

My partner just got a car from CarMax and I couldn't be more happy with the experience. We arrived on the lot and browsed for awhile without being hassled, check in on or presumed. Once we were ready, found a sales associate who was more than happy to assist. Greg walked us through step by step. I have such a bad connotation of auto sales however this experience makes me want to buy! Great cars in stock and there were so many different makes/models to chose from. Plus side you can just what you want shipped in if needed. I've bought from a vendor and directly from the dealership and CarMax takes the prize. Thank you for such great service! read more

CarMax - Used Car Dealers Near Me - Torrance, California

I wanted a "hassle free" experience selling my car without going the private party route so decided to give Carmax a try and I came away fairly impressed. They were able to give me a fair estimate after about 20 minutes and I was in and out with a check in hand in about an hour. Can't complain at all. Fairly easy to sell your car here. read more

From the on-line quote to looking for the office once we arrived, their customer service is OUTSTANDING. We will be customers for a very long time. read more

Great experience! We didn't want to sell our late-model EV on the private market, so we took it to Car Max for inspection and appraisal. They offered us a good price - not as high as private market, but much better than the dealer trade in offer. Within minutes of arriving, we had the offer in writing, which they told us was good for one week. We didn't care to wait. They had all the CA DMV paperwork ready to go, and handed us the check for the full amount - which we were able to deposit immediately. Every person we dealt with was personable, and professional, and communicated clearly about the process. Easiest car sale EVER! I would definitely use them again. read more

Ken, the manager hung up on me. A 3 year client that spends thousands. You gotta make sure you just go to Carmax and get something sorted, or they will tell you then can't do it. Even if you pay extra just for to Carmax first. I made this mistake, but every time I call the branch, I just get transferred or hung up on. read more

I recently sold my 05 Nissan Pathfinder to CarMax and the experience was great! The transition was fast and the staff was courteous and helpful! CarMax also offered more money than other online car buyers! Thank You CarMax!! read more

I had been listing my Civic on Craig's List off and on for the last two years with only offers from scammers. I finally realized after not driving it for six months and now needing a new battery that it was time to sell it no matter what. I made an appointment online at the Carmax website for the next day for an appraisal. Thirty minutes later I received a call from a salesman confirming the appointment and making sure I didn't have any questions. I arrived the next day fir my appraisal appointment. I waited maybe 10 minutes before Juan Herrera called me and met with me. Another 20 minutes and he had an offer for me. The offer was higher than I expected so of course I said Yes. They were ready to give me bags to clear the crap from my car and we're going to call Lyft for me. I wasn't ready to leave the car there that day so decided to clear my car in the comfort of my own home. Carmax's offer is good for 7 days so I returned 3 days later to hand over my car. No appointment needed. I arrived a few minutes before they officially opened but people were already in the waiting room for car service. I was first in line when the business office opened and less than 20 minutes later I was no longer the owner of my Civic and on my way home with a Lyft ride paid by Carmax I will miss my car which has been with me through so much but it is time to move on and I thank Carmax for making it such a painless process. read more

The Car Service Department is terrible. I bought a car in February and the car has already lemoned out on me. Anyways, I tried calling the Service Department for 1 week straight, mine you my car was not working, each time had to leave a voicemail, never could get a live person to answer, and no one ever returned my voicemails. Ended up calling the Corporate Office and told them my dilemma, in 5 minutes I was talking to a live person. 4 Days later after the phone call I got my car towed in the shop......I could go on and on, it was suppose to be done in 1 day, well that didn't happen. I wouldn't recommend CARMAX to anyone. read more

If I could give 0 stars I would. DO NOT BUY FROM CARMAX BEWARE. Bought a $50,000 truck from here, have brought it back FIFTEEN times in ONE year; for all different problems. I am so thankful I purchased the extended warranty because if not I'd be sol, oh not to mention the $250 deductible I pay every time I have to send it back in. CarMax claims 125 point inspection, there's no way. Every time I bring it back for work, it comes back with another problem. Window motor fail, cracked control arms, turbo sensor replacement, fuel tank failure, and now oil is leaking into the coolant tank etc, that's not even half the list. Now they are claiming they won't give me another loaner vehicle since I've had so many. How is it my problem now?? They sold me this truck with all these issues. $561 per month payment and they repeatedly treat me like dirt. Sick and tired of CarMax. Tell your friends and family not to buy a vehicle from CarMax. read more

CarMax - Oil in my coolant - Used Car Dealers Near Me - Torrance, California

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My husband and I arrived with my car in the late morning on a Sunday and waited less than 30 minutes for an employee to speak with us. Robert was very friendly, took our information and told us he would give us a call when the estimate was ready. A few hours later he told us to come back in. We was very pleased with the estimate (although this is likely due to the current car-buying climate rather than CarMax being generous ... haha), and we decided to sell. They took us back to another room where we waited perhaps another 30 minutes. At that point the paperwork took less than 10 minutes and we were on our way with our check!!! PS: I wish I could remember the name of the woman who did the paperwork with us ... she was really nice too. read more

Came in this morning to have my license plates put on And Chris was very nice and helpful and put them on for me! I didn't have the tools to do it! Also Tom helped assist getting me help from Chris! Much appreciated from both of theses great gen read more

I just bought my third vehicle from Carmax. I can't recommend any other buying experience!! I have definitely been to other dealerships and save yourself a bunch of frustration by skipping the other guys!! Greg K, took care of me this time. I will suggest starting your experience online. First, get pre-qualified through the Carmax website. Next, use the same site to choose two to three cars that match your criterion best. Then reserve your favorite car and make an appointment. I highly recommend you take your license, three months worth pay stubs and an idea of what company you will use to ensure your new vehicle. Need a co-signer, have them do the same. If you have vehicle insurance already, great; bring a copy of your policy. Regardless of you going prepared or not, the sales staff is patient, understanding and have excellent customer service skills. That goes for all department staff, from the business office the service department!! Good luck!! And Enjoy your New Vehicle!! I know I will!! read more

They definitely honor their 90 day warranty. Ricardo & Tommy in service are great guys.

DO NOT USE THE SERVICE DEPARTMENT!!!! I am so ticked off. I found a mini van (2013 Honda odyssey) at this location and had it shipped to my location in Oxnard, CA in May 2019. Bought the car at the end of May. From my understanding everything had been taken care of with this van. I don't know when the tires had been replaced (no record of that) but they passed inspection when I got it and I also looked at the tires and they looked perfect. They were manufactured in 10/17 and they were Goodyear 65,000 mile tires The van had 86,000 miles when I bought it. Fast forward to yesterday, October 4 2019, only 4 months later. Unfortunately I got a nail in one of my back tires and it also was time for an oil change. I had put on 4,000 miles. I take it to Pep Boys in Ventura, CA and immediately the tech said to me "mam, your tires are so bad on the front that the wires are about to show on the inner edge of the tires. You need to have those replaced immediately for the safety of yourself and your children." Huh???? I just bought this car with seemingly perfect tires! I totally thought this tech was trying to scheme me. But no. He wasn't. He took me outside to look at my tires and I WAS MORTIFIED. how does this happen, you say? And why is this CarMax Torrance fault? The dumbass technicians at CarMax Torrance replaced the tire rods in my van AND DIDNT ALIGN IT!!!!!!! My tech at Pep Boys was spot on when he told me this information. I don't know anything about cars so this was all foreign to me but he told me to march down to CarMax Oxnard and tell them what happened- gave me a statement and such. So I did. I marched down to CarMax Oxnard and at first they tried to tell me that it's normal wear and tear. No dude. I may be car dumb but I'm not THAT dumb. So I asked that manager at Oxnard to pull up the service report on everything that was done in Torrance and we will go from there. NO ALIGNMENT WAS DONE!!! The manager at CarMax Oxnard was floored. They are reimbursing me for 2 tires and an alignment because of CarMax Torrance incompetence. Stay far away from their service department!!! read more

CarMax - Used Car Dealers Near Me - Torrance, California

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I bought one car and sold three cars to this CarMax. The staff is always super polite, helpful and the processes are always super simple. If you're looking for a fair price for your vehicle give them a try. read more

I was really nervous going in. I did a preliminary appraisal online then made the appointment. Everyone was helpful and friendly (I wish I knew their names to give a shout out). They did another appraisal and my quote was increased than what I was initially offered. They said total time would 30-45 mins. Which seemed accurate. The paperwork was really simple. And I think I got a pretty good deal depending on my car's age and mileage. I had even recommended them to the Uber Driver that took me home afterwords. All in all a stress free experience. I would totally give them my business again. read more