Such a poor business ethic , zero customer skills and over priced for work that nobody seemed to like on his reviews already . Then he privately messsges me thre me about my (petty) review . Who does that ? Do better bud good luck in the future with that type of attitude! read more

STAY AWAY -- You've been warned! I had a leak from my upstairs washer that affected the ceiling downstairs. It wasn't a major issue, but I wanted it handled quickly, so I made a few calls. [Company Name or Person's Name] was the first to call back. I explained the issue, and he gave me a price on the spot. I agreed right away -- no hassle, no negotiation -- and even paid half upfront as requested. That evening, he cut out a small area (about 5x13) and set up a vent fan to dry it out. He told me to let it run for four days, and then he'd come back to do the mold remediation and patch the ceiling. A week went by, and he changed the day and time three different times, each time blaming traffic or other delays. I had little choice but to wait I still had a hole in my ceiling, and I even took off work one day for an appointment he canceled last minute.Ten days later, he finally came back. I assumed he was finishing the job that day, since that's what he told me earlier. He said he would patch the area, let it dry while he went to lunch, then come back to sand and paint it. I had to step out but left the door unlocked for him. When I returned, the work wasn't done. He said he'd have to come back again to sand and paint something he never mentioned before. By then, I had already paid him in full, so I was at his mercy. He scheduled another appointment for the following week. The day before, he changed the arrival window again. I expressed my frustration, and he told me he usually works with insurance companies and that the price he gave me was already a "favor" -- that it should've cost two to three times more. I told him he should've said that upfront and let me decide, not take the job and then complain later. He claimed 95% of the job was already done (which was false) and offered me an ultimatum: either take a $50 refund or let him come at the new time. I told him to just finish the job -- because no one would complete the work for $50, and he knew that. He eventually came back and finished it, but All trash will go in your trash call every time. Bottom line: The experience was frustrating, unprofessional, and not worth the stress. Stay away -- you've been warned. STAY AWAY -- You've been warned! I had a leak from my upstairs washer that affected the ceiling downstairs. It wasn't a major issue, but I wanted it handled quickly, so I made a few calls. This Company was the first to call back. I explained the issue, and he gave me a price on the spot. I agreed right away -- no hassle, no negotiation -- and even paid half upfront as requested. That evening, he cut out a small area (about 5x13) and set up a vent fan to dry it out. He told me to let it run for four days, and then he'd come back to do the mold remediation and patch the ceiling. A week went by, and he changed the day and time three different times, each time blaming traffic or other delays. I had little choice but to wait I still had a hole in my ceiling, and I even took off work one day for an appointment he canceled last minute.Ten days later, he finally came back. I assumed he was finishing the job that day, since that's what he told me earlier. He said he would patch the area, let it dry while he went to lunch, then come back to sand and paint it. I had to step out but left the door unlocked for him. When I returned, the work wasn't done. He said he'd have to come back again to sand and paint something he never mentioned before. By then, I had already paid him in full, so I was at his mercy. He scheduled another appointment for the following week. The day before, he changed the arrival window again. I expressed my frustration, and he told me he usually works with insurance companies and that the price he gave me was already a "favor" -- that it should've cost two to three times more. I told him he should've said that upfront and let me decide, not take the job and then complain later. He claimed 95% of the job was already done (which was false) and offered me an ultimatum: either take a $50 refund or let him come at the new time. I told him to just finish the job -- because no one would complete the work for $50, and he knew that. He eventually came back and finished it, but All trash will go in your trash can every time. Bottom line: The experience was frustrating, unprofessional, and not worth the stress. Stay away -- you've been warned. read more

Carpet cleaning and restorations (stretching) services were requested and performed in my home on August 17, 2024. The 3-person team did a wonderful and professional job. The result of their work was beyond my expectations. They treated my home with care and respect while working. I give them my highest possible recommendation for a job well done. read more

I initially gave this company a good review but after a couple of weeks I realize they had no idea what they are doing. they came to clean out my dryer vents but had no idea where they led out to so not only did they not clean vents, they disconnected my ducts so my dryer completely stopped working! A much better company came and actually claimed up in the attic to find out where the ducts were and fixed what Carpet boss broke! I wish I could get my money back plus the price of the repair for what they broke! read more

Purchased a Groupon. Total waste of my time and money. I don't even know how what they did could be considered carpet cleaning. They sprayed a solution and then ran a rotating scrubber around but there was no actual steam cleaning or use of water. I could have done a MUCH better job using a Home Depot carpet cleaner rental. They also cancelled my first appointment and scheduled for a week later. The two people that showed up were very nice though. read more

Buyer beware. I purchased a Groupon for a carpet cleaning with Carpet Boss. First of all, no one answered the phone the first 2 times I called. When I finally go a hold of someone, I was told that it would be an extra fee for berber carpet and an extra fee because I'm in a condo. I politely pointed out that that information was not included in the fine print of the Groupon. The person I spoke with stated that they "tried to" include that but couldn't. I consider this fraud and therefore will not further engage with Carpet Boss. I am seeking a refund from Groupon. Shame on me for not reading the other poor reviews here first. read more

Left place with carpet tacks in ground and said it was an additional cost. Poor quality for a high price. As a certified home improvement contractor, I would not recommend this business for a home improvement. Please see other reviews and do your research when selecting a company. read more

Ordered Groupon and ended up asking for a refund. Company is hard to get on the phone, and when you do there is no availability for 30+ days out and expect additional "Covid fees" "apartment fees" etc. Shady company, I would never do business with them. read more

I have my own RugDoctor, and many chemicals. But I decided to let a professional take a shot at removing the scent that lingers in my home. In retrospect I should have taken time out to make sure it was done correctly, but I was dealing with professionals right? Wrong! I was bluntly lied to. Never received a receipt, charged more for extra services than what was initially quoted, they left exposed areas of carpet untouched, and moved absolutely not one piece of furniture but later on told me of a "Moving furniture Fee," I would have had to pay. So basically, all of the areas where I wanted them to take care of untouched or ignored. I was also told that I would get a 1 time return for Customer Satisfaction if needed, but when the work was obviously not completed, I was told that it would cost me that 1 time return. Oh and by the way they are so Unprofessional, that they had to return to collect payment, because I found out they hadn't before leaving, wish I had known, they could have pulled right off and I would be none the worse off for it. Spoke to the Owner, "Kevin", about the work that was done. Basically told to use the 1 Return because He doesn't do Refunds. I asked, in so many words, would he want known crooks to come back on his property, in short, "Well that's the only option you have. I have a strong client base, so do what you do." Not verbatim but that's the short of an hour long conversation where I was repeatedly interrupted. This agency strikes me an offensive and insulting, nonetheless crooks in the delivery. I was less disappointed when I had to return my Note7. read more

I was introduced to Carpet Boss through Groupon and was shocked at the unprofessional, inadequate service I received. I purchased a Groupon for an area rug cleaning (before I read all the poor reviews on Yelp, unfortunately) and was surprised that there were significant fees on top of the Groupon price, including extra cost because I live on the third floor. There was an additional, non-disclosed 6% fee to use a credit card to pay for the service. All in all, my ~$50 Groupon purchase cost about $115. Further, the day of my appointment, Carpet Boss called my cell phone after I repeatedly mentioned that I would not be accessible on that number, only my work number. The only positive in this whole mess of a situation is the woman receptionist is a dear! She helped reschedule my appointment, was kind, and professional. After my rug was cleaned and I returned from vacation, my rug looked worse than before! I called Carpet Boss to see if they would re-clean my carpet or issue a refund, and left an honest review of my experience on Groupon. After I sent in pictures of my poorly cleaned rug to the manager, the receptionist called back. She wanted to let me know that the manager was willing to re-clean my rug, free of charge, although it was after the 3-day policy (how benevolent); however, the manager would not extend this offer after reading my honest review, expressing my disappointment on Groupon. His prerogative. Although, I'm sure my positive review after fixing Carpet Boss's mistake would have been meaningful. I would warn others to NEVER use this service, as if the other 15 negative reviews weren't warning enough, and will be pursuing further action with Groupon as I'm sure they wouldn't want to be associated with this business. read more

I purchase a coupon from Groupon for Upholstery cleaning. It's like B B. says. Typical bait. Once they're in the door they tell you need additional cleaning which is additional cost which the additional cleaning didn't take care of the problem. Kevin ( the owner /boss ) and staff had no respect for covering up the area where the work was being done or putting on shoe covers. He had an inexcusable reason why. I contacted Kevin the next morning telling him the upholstery is still not clean for the additional monies he charged. He was vey rude and defensive and for me to send pictures and hung up the phone. Still haven't heard any response. Overall customer service is ZERO. read more

I can't tell you yet what their service is like because they still haven't shown up but I'm so mad I need to let someone know. They gave me an appointment for today between 9am and 3pm. I moved all my furniture to one corner of the house. Then they called me and told me they would be here from 1 pm to 7 pm. Then they called me at 5 pm to tell me they would come 3 days later. I have all my furniture like Tetris and now I don't know what I'm going to do. Update: They cancelled all together because they read my review and got their feelings hurt. I called www.navexcleaning.com. They came the next day and did an excellent job. read more

I bought their Groupon for gutter cleaning. They didn't keep my initial appointment, tried to overcharge me for supposedly having gutters over 20ft before even coming to my house. Finally showed up a day and several hours late to clean my gutters in the dark, then left dirt all over my house and my gutter guards thrown in my yard. I do not recommend them for gutter cleaning and won't be using their services again. read more

Nope. Scheduling seems to be an issue. I can't rate the actual service because I never could schedule an appt. Not responsive.

While my carpet is clean his customer service is horrible , I tried to explain what I was told when ordering his service and he had the nerve to y'all shit about me in my home around my daughter how was there because I had to work . Along with the fact I was set up for the hrs of 9-1 he came at 2:45 and wasn't apologetic for it . read more

I purchased a Groupon for gutter cleaning. Avoid this at all costs. Groupon states additional fees may apply if gutters are above 20'. The highest gutter I have on one side of the house is just above 18'. Even though none of my gutters are above 20' they said they would charge me $99-199 additional (the Groupon was $89). Bait and switch. After taking me 3 months and a dozen calls to schedule an appointment I had to cancel the appointment. Rip off. read more

I too wish I had seen this yelp review before purchasing my Groupon. This was a huge lesson I shall never repeat. I made the appointment for my two couches to be cleaned. The gentleman on the phone seemed knowledgeable and professional so I felt confident and purchased the Groupon. That was until I realized I was not a valued customer. I called to confirm my appointment the day before since I did not receive the call they said I would, but no one picked up or returned my call. The day of, the technicians never showed up wasting me entire day. I called nearly all day and when I finally got someone on the line I was told they had wrote me down incorrectly for the following week without assuming responsibility for their error. It is complete and utter disrespect of my time and patronage, but it seems I am locked into this Groupon as it is outside the 3-day window. When I called Groupon I was told I am one of many who have called and complained, but essentially got duped into this company because I can only get my refund from the company not Groupon. How sweet. I will update this review once they actually show up and perform the job, but my one star is for their actions thus far. I will update it once they come. Carpet Boss Restoration-- you should be ashamed of yourselves. read more

I purchased a 49.00 vent cleaning on June 18, 2019. I called the number and scheduled a date for July 11, 2019. On July 11, 2019, a representative called me to say one of their employees had gotten into an accident and would not make it but they would reschedule. They did NOT call to reschedule and when I called to reschedule, they didn't have any available dates for July and so I asked for a refund on July 13, 2019 and have not received it. It has been 2 weeks. They are unprofessional on every level. DO NOT USE. read more

I had a VERY bad experience with BOSS services they charge me in advance 220 dollars, they never come for the service and I'm still trying to have my money back I'm calling them almost every day, they said the refund was processed but that happened more than 2 weeks ago!!!! I did not have my money back yet, horrible service!!! they are stealing people. read more

This company is a SCAM! They came a day early, took $317 cash, then proceeded to douse my sofas and rugs with febreeze and use a wet vac to clean it up. I had more dirty spots AFTER the cleaning was supposed to have been done---took him 15 minutes to clean all of that. You tell me? Then, when I called the office because I wasnt satisfied, the cleaner left me high and dry with no receipt. In talking to the owner Kevin, he said no refunds and tried to get me to pay more so his team could come back out. I ended up renting a Rug Doctor machine from Home Depot for $35 and cleaned everything myself. Looks amazing now! Dont waste your time here.....just do it yourself guys. Learn from me. read more

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HORRIBLE CUSTOMER SERVICE!!!!!! I purchased a groupon to have my sofa cleaned, the groupon was for 2 pieces of furniture for $70. The lady on the phone asked what kind of sofa do I have, I told her exactly what I had and she said that is included in the price of the Groupon. The first available appointment they had was 2 weeks from the day I called which was fine, upon arrival I was told I would have to pay an additional $70 for the cleaning because I needed some sort of foam cleaning, I was a little upset but didn't argue I just paid it. Well they did a horrible job, I still have a smell and spots. I called to tell them about it and did not get a call back, I had to call two more times to finally get a return phone call. This company did nothing to try and resolve the issue just kept telling me I didn't purchase this or that. Beware of the Groupon, it's a trap / scam to get more money out of you. I wanted to get my carpets cleaned as well if they did a good job with my furniture. Unfortunately they didn't and I will go elsewhere. Do NOT use this company, very unprofessional. read more

First off, let me say that the carpet cleaning wasn't bad. There were stains that I was pretty sure wouldn't come up (and they didn't) and the technicians were very friendly. The three stars is based more on the experience I had. I found this company through Groupon and paid $100 for the entire house not including stairs, those were an extra $79 for 2 flights. I scheduled the appointment and they gave me a window of 12-3 and said they'd call 30 minutes before arriving. At 2:30 they called and said the technician broke down and someone different would be there at 4:30. At this point I was frustrated but they offered me free deodorizer for the inconvenience so I let it go. The technician finally arrived at 4:45 and they walked around the house and told me they'd be about 45 minutes. About 15 or 20 minutes into it their machine stopped working, so the technition had to stop and fix it, which took almost an hour. At this point I was more frustrated as I had basically wasted my day. They got the machine working and started cleaning the carpets. They finally left at 7. The carpets look okay, like I said there are still some stains that I wasn't expecting them to get up. And the service guys were really friendly. It was just a pretty frustrating experience overall. read more

My initial appointment was given a window of 11-3. They asked that day if they could come early and I said we had to stick with the plan. I called them after 2 p.m. and they told me they would be there right around 3 p.m. At 3:25 p.m. they called and said it would be closer to 4 p.m. So after I gave up 4.5 hours sitting around waiting, we had to reschedule. They came today and in addition to the Living Social, I had to pay $39 for each stairway, $25 extra for a tiny hall, plus $29.99 for the deodorizer (which they had told me on the phone would be free due to my inconvenience from the original date.) The thing that REALLY irked me was that they added a 6% charge for using a credit card to pay that they claimed "All" their customers know about. Um, I was a customer, too, and NOBODY at any time mentioned a 6% credit card fee. He said I could use cash. Who keeps $150 cash laying around these days? Also, he recorded the charge for my base package as $99 and the living social as $99, when really the "promotional value" was supposed to be $141. So it seems I paid full price. No more carpet cleaning "Deals" for me. Edit: I added a second star because the carpets seem pretty clean. I just prefer transparent and clear pricing. read more

I'm usually good at researching companies before doing business with them but I fell short on this one. Kevin and his assistant were both completely unprofessional, dismissive and unapologetic. I wish I read the yelp reviews before I purchased a living social deal but I tried to support a local business and one in my community. After waiting almost two weeks to speak with a manager, Kevin called me back after the promised time informing me that there would be an additional $20 fee applied because I lived in an apartment building. They provide me with times that were inconvenient for me (only offering 11-3 M-F while I'm gainfully employed and his assistant suggested I call off from work) and wanted to make up fraudulent charges. Stay clear read more

Do not use this company for gutter cleaning services! I purchased a Groupon coupon and have been waiting over a month for an appointment and they don't answer their phones or return your calls. They redeem your coupon and disappear! Had an appointment last week which was cancelled due to rain with no call back to reschedule after being told they would put a rush on it and I would be called back next day. That call back never happened. Took a month to get that appointment! read more

First added an extra charge to original price, then provided crappy service then refuse to fix half ass job they did

If you are looking for someone to go a good job you are barking up the wrong tree. Carpet Boss Restoration did such a poor job on my carpets that I had to buy $300 Bissell from Target to redo my own carpets. There were stains on my carpet that he did not remove and didn't give me an explanation for why he couldn't get them up yet with the Bissell I got them up with no problem at all. I paid for deodorizer which was not used because I could still smell pet odor in my carpet which the Bissell eliminated. I have called and let a message but am still waiting for a call from management. Please take heed and find someone worth your money. read more

RED ALERT! RED ALERT! DO NOT USE THESE FOLKS. TWO STARS ON GROUPON REALLY MEANS SOMETHING. Typical bait and switchers with the Groupon deal -- cheap price to get in the door then outrageous upsells for pretreating, argue about how big room size is and even charges for area rugs ($159 to clean a 10x10 area rug!). Do not use these folks! read more

BEWARE OF THE COMPANY!! What a rip-off!! I purchase this service through Groupon. I chose the option which CLEARLY states it includes deep clean. The other options do not. When they got here they offered treatment for "high traffic areas" ($29 per small room. Our living room alone would have been $58 MORE!) I declined because I had already paid for the deep clean. All they did was swipe over the carpet SUPER fast with a steamer. He went so fast that he did the living room in under a minute. Even if you're using a fancy device, you have to slow down! The results was our carpets, looking EXACTLY as they did before. I called the person who "cleaned" the carpets with my concern. I even asked him if the "deep clean" was the same as the "high traffic cleaning" and he said YES! So, if i paid for deep cleaning, and that's the high traffic clean, then why didn't I get the service? I wound up talking to the apparently owner, and he was EXTREMELY RUDE. He even had the audacity to tell me the groupon does NOT state deep clean. Yelp won't let me post a photo, but I did on other websites. Something else I should note. Most carpet companies have their industrial machine in the truck.They used a TINY portable unit. I paid $99 for the groupon and $40 extra for the stairs. Basically, I threw away $139 for someone to slightly wet our carpets. read more

Garbage! Never use this company. Like others on here I bought a Groupon and that's how I found this company. I live in an apartment and they were supposed to steam clean the living room and dining room. A job that should have taken between 45 minutes and 1 hour. They were done in 10 minutes. Literally 10 minutes! I couldn't believe it. I inspected the carpet and it looked exactly the same except they sprayed water on the carpet and left. I waited in the bedroom thinking I'd be there an hour until they finished. 10 minutes later they knock on the bedroom door and tell me they're done. I even paid an extra $20 because my apartment is on the second floor even though my building has an elevator. I was even kind enough to offer them sodas. Well they drank the sodas then asked for two more to go. Lol They left the carpet soaking wet with water. No steam clean, and no chemicals used to clean the carpet. They drove 40 minutes to get here from ghetto ass Baltimore and they left here after 10 minutes. These guys are a scam, con artists, unprofessional and ghetto as fuck. Next time I'll pay more for a reputable, professional, licensed company that has a good reputation. read more

Do NOT contract with Carpet Boss Restoration of Gwynn Oak, MD to provide any dryer vent cleaning services for you as owner/technician Kevin Clark does not know what he is doing. He charged me hundreds, including a surcharge, to clean the 25 ft dryer vent in my new home. After my gas dryer still did not heat, thinking there was a malfunction, I had another company look at it only to learn the dryer vent was still clogged, preventing the dryer from functioning properly. When I called Mr. Clark repeatedly to come back out and remove the clog, he strung me along for weeks and did not return, professing that he had fully cleaned the vent and an animal had likely clogged it again. All the way up to its corporate complaint department, American Home Shield and its ProConnect subsidiary that referred me to Carpet Boss in the first place disavowed any responsibility for the issue or the cost, so avoid them as well! Frustrated, I finally located a reliable company that cleaned my vent expertly and at a vastly lower price given the nightmare that Carpet Boss had already put me through. Come to find out, Mr. Clark had hooked his vacuum to my bathroom fan vent outback and NEVER found my dryer vent, which was vented vertically through the roof and NOT horizontally out of the back of the house as Mr. Clark had professed!!!!! He was speechless when I told him but did NOT refund any of my money!!! Stay away -- I wish I could give NO STARS!!!! read more

I had a pleasant experience scheduling the cleaning, so I left a positive right after they cleaned (i work nights). Came home to so many stains after I was told paying an extra $150 would GUARANTEE to get all stains out old or new. Talked to the supervisor on the phone, on speaker with 3 people present. I have pictures that show the stains were NO different than before. It took me a month with constant texts and calls to get the manager on the phone where he denied he ever said that. All I wanted was $100.00 of the $150.00 back (cash money paid at service). I gave $200.00 including tip ONTOP of the groupon service. When I finally reached the manager, he had confused me for another home he had to give a refund. Sounds like this may be a scam they run to get more money at the time of service. I have plenty of pictures, and plan to report them to the BBB. DO NOT GIVE THESE PEOPLE MONEY OVER WHAT GROUPON CHARGED. You will be lied to and scammed. read more

I wish I could give this review a negative 1000 stars! I purchased a groupon for this service. First of all the point of businesses to use groupon is to get their name out there so that they can gain repeat customers. This business is using it for the money only! I purchased this on Black Friday and had to wait 2 weeks for an appointment. On the day of the appointment I called them to confirm as it was snowing outside. The female that answered confirmed the appointment. 2 hours later she called to advise that one of their drivers had an "incident" so they decided to pull all their drivers off of the road. OKAY!!!! I get it, however it wasn't that bad IMO. Anyway.... she then began to attempt to reschedule and I advised that my spouse and I work Monday through Friday typical hours, but our teenage children would be home by 2:45 PM. She stated can we come earlier as we are located in Maryland. WHO'S PROBLEM IS THAT? That's what I'm thinking. No where in the advertisement does it place any time restrictions. I advised this female that I have prolonged putting up my Christmas decorations waiting on this appointment and would like this handled ASAP. She set the appointment for that Monday, oh this was a Saturday. Monday I receive a phone call from the female and she states her driver doesn't want to come out her because it would take him a long at to return to Maryland due to the weekday traffic. At this point I let her speak to my husband because I'm at work and shouldn't be taking the call anyway. they've disrupted my home and schedule so much! That Monday my kids had after school activities that I told them to disregard so that they could be home to let these people into the house. Anywho....they still get what they want and come today Saturday 12/16/17. I was told the appointment window was between 12-4, then called and told they would be here between 1 and 2 and they arrived at 2:40 PM. They "shampooed" the carpet of my townhouse living and dining room in about 15 minutes! Its a small space and my goodness my carpet looked ( I say looked because I got down on my hands and knees and cleaned it myself) WORSE! Thank goodness I didn't pay an extra 60.00 for their so called deep cleaning. Now I will say that my carpet was pretty bad off but about a year ago I rented a Rug Doctor and my carpet looked brand new once I was done and I figured a "professional" company would do even better, sadly I was mistaken. My advice to this company If you want to build your company and retain customers and do what you allowed people to pay for. My Purchase stated "Carpet cleaning with Free Stainguard &Deodorizer for up to Two rooms, each up to 200 square feet", first of all there is no way my combined living room and dining room are even close to 200 feet. They could have taken their time and truly cleaned my carpet. I would have been a loyal customer. BUYER BEWARE @#$&^%$ AWARE! read more

If I could give this place a zero star rating I would. I purchased a groupon for this company and made an appointment two weeks out. The day of the appointment, I had yet to receive a call, email, text from anyone so I called and was informed that they were getting their equipment serviced on the day of my appointment and they called everyone who was scheduled for that day - but they had an incorrect number for me. One whole day completely wasted and to top it off they were completely indifferent about the inconvenience they caused. I don't know how they're still in business. read more

if i could give zero stars i would had a window between 3-7 guys shows up at 8 says he can do six rooms in 40 min!!! how good of a clean would that be? takes me 30 min to vaccum and they are going to do it in 10 min more time? read more

Good work! These guys do a great job! I had the opportunity to have my carpet cleaned by Tremaine and he was very professional and polite. You can see the work he did ! read more

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Do NOT buy their Groupon packages, this company is SO not worth even their "bargain basement" price. Their technicians are rude, unreliable and liars, this includes their manager (owner?) Kevin. We made an appointment for the 1200 sq. ft. whole house deep clean and was given the ridiculous arrival window of 1-7pm. At once I knew that their Groupons were only an attempt to back fill slow days in their scheduling for their full price jobs. Even so, we patiently waited and were given a call at 5:30 saying the techs would arrive at 6:30...yeah RIGHT...7pm no techs...7:30 no techs, we call back to find out where they are and get an ETA & are told they're 10 min. out suure!... 8pm no techs...call them again and the dude hangs up this time. We call back immediate &leave a voice mail ...guy calls back 15 mins. later saying he's not coming because we hung up on him and we should call their main office. We do and leave a voice mail there. Fortunately there was a receptionist person still there who called back to us 15 mins later, very apologetic and tries to find out where our tech is. Now we're at 9pm, she calls back apologizing that no one is coming. Big shock there! Promises that the tech's manager Kevin will come out to us in Frederick, first thing in the morning to personally do the carpets and also says that the extra stairs fee (supposedly not included, how can you claim you're doing a whole house cleaning and not include carpeted stairs...nothing in the groupon fine print about THAT!! & despite the fact a whole house is classified as 1200 square feet, guess what my entire townhouse is only 1200, and only the upstairs and stairs are carpeted!!) will be waived as compensation for their unprofessional tech's bail out on us. We accepted, but insisted we did not want the same tech sent out in the morning, so what happens??? Same tech of course & an assistant shows up, NOT the manager Kevin as we were promised...and the tech right away starts hasseling for more money for stain pretreats, which we didn't want anyway on a 10+ yr. old carpet...yes it's got stains, we don't care it's stained we just want an allergen free clean carpet til the carpet can eventually be replaced! Then he starts in about the stair fee...he puts us on the phone with Kevin, who claims they never give stairs for free on a Groupon because it's so low priced already....yes but you, through your receptionist were giving the extra service because your services techs gave us the run around all night previously! Finally they give in on their promises and only the assistant tech did any work at all, the dude from the night before was outside on his phone the whole time. This company has NO conception of how to run their business. read more

STAY AWAY...TOTAL RIPOFF!! I purchased a Groupon for $102.00 (originally $250, so they say) and after 8 phone calls and messages, I finally reach someone. So they make an appointment for me on the following Thursday. Well on Wednesday I get a message that they will be at my home, BUT it will cost an additional $175.00!!!!!!!!! WTF did I just purchase. Not only did it take forever to get someone to answer the phone, and not only are they not honoring their Groupon Price, but now they are trying to increase the price to OVER the original price!!! I went back over the voucher and NO WHERE does it say it will cost an additional 175.00 because I live in Loudoun county, contrarily it states that Loudoun County is within their travel range. STAY AWAY!! read more

I was sorry to see the other reviews because I had a great experience! I called about a Groupon prior to ordering to make sure they came to my area and they scheduled me for that same week at the Groupon price. I added a pet treatment and they waived the 2nd floor fee for me. I have a one year old puppy who has destroyed my new carpet and all of the spots came out! Tremaine was on time and called before hand to let me know he was on his way. He was polite, efficient, and did a nice job. I'd use them again. read more

I would love to give this place a five star review. I really do. There's nothing better than supporting local businesses. However, it's kind of hard to do so when you didn't even receive a phone call or any kind of notification that your appointment was going to be rescheduled, or even worse, not serviced at all. We had our first appointment set two Saturdays ago from 12-3. Come 2:30pm, we haven't received any calls. So my husband calls the shop and tells them of the no-show. The guy on the phone gives us his sincere apology (and I do believe that it was sincere) and rescheduled it for last Saturday from 9-12. Saturday rolls around, and the next thing we know, it was 11:30 with yet another no-show. We didn't even bother with calling to notify them of the second no-show because at this point, it's up to the business to take the initiative to let their customers know of any and all scheduling conflicts, cancellations, or reschedulings. Maybe we'll give this place another try in the future, but we luckily got the deal from Amazon, so a refund is an easy phone call away. read more