I needed Carpet Connection to replace my rug after a bad leak in my apartment. They scheduled a prompt appointment to choose a quality rug from their many samples. Semara scheduled the rug installation that fit my timeline. And her crew was fast, efficient and super polite. Very professional, too. Just what you want from a rug installation company. I highly recommend them! read more

Outstanding service!!!! Installers did excellent job. Price very competitive with others. Thank you very much Samara!!!! Highly recommend. read more

The owners Steve and Semara are the most sincere, honest and hardworking people you will ever meet. They care about providing value and they will present beautiful options according to your needs. I would recommend Carpet Connections to anyone. read more

Total pros from beginning to end ! Could not have asked for a better selection brought to me and painless measure and installation even on a holiday weekend. Semara and Steve went above and beyond to accommodate our schedule and all the crew were masked and gloved during COVID . read more

I am a Property Manger and have worked with Semara and Steve on many projects, and give them the highest recommendation. The are timely with their appointments & estimates, and always work with my schedule for install. Installations are beautiful, professional and the worksite is always left clean. read more

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Steve and his team at Carpet Connection did an excellent job replacing the carpet in my condo after a flooding incident ruined my old carpet. I am happy with the communication and the quality of the work they provided. The pricing was fair and transparent. Highly recommended! read more

From picking up the phone versus voicemail, Steve and Samara were professional and efficient to work with. CC has been in the business for the past +30 years and it showed. Samara followed-up diligently even though we delayed, showed patience and most importantly scheduled us promptly and did a wonderful job. Their prices were reasonable and we are very satisfied with their quality and service. read more

I met with several flooring companies and Semara beat them all, hands down. Not only was her product affordable, it was also better quality than what i found else where for the similar price. Scheduling was a breeze. Installation was perfect. Customer service was top notch!! Semara makes you feel like you are her only customer and goes out of her way to make sure you are happy. read more

Customer Service = 10 stars! My parents needed new carpet for their in law unit and stairs. We called Carpet Connection and scheduled a free estimate-Sasha came the next day (NOT at all the experience I had with the other companies) and brought samples to our house. She gave great advice and suggestions without pressuring us in one direction or another. Since we picked carpet that they had in stock, we were able to schedule installation for the same week!!! The installers were very professional, fast, and did an amazing job. I would definitely use them again and have already referred a bunch of friends over there who are just as satisfied as me. read more

Perfect in every way. Our new carpet is gorgeous and was less expensive than the two other places we called for bids. Also more convenient. Steve St. Denny, the owner, came to our house with samples. This was much easier than the schlepping back and forth we did with the other two places we checked out. I hate to say it's come to this, but I was actually shocked that everything went exactly as planned. It just plain never works this way anymore - someone's late, missing a part, charging more... Not Carpet Connection. I was thrilled that our carpet was installed exactly when they said it would be for exactly what they said it would cost and the installation was perfect. Having been disappointed before I asked who would be installing and how long they had been working for Carpet Connection. Steve said, "Oh I have the new guy coming, he's only been with us for 15 years." :-) So! What we have here is carpet that's less expensive (I compared apples to apples - exact same carpet), 100% reliable company and perfect installation. I should note that we did 4 rooms, stairs and a long hall - I don't think this would be the best place to go if you just have one room. read more

I made three telephone calls, leaving messages, and one actually talking to Steve who was busy. I was trying to set up an initial conversation to buy carpet. But after a week, no return call. If that's the way they begin a transaction, I hate to see how they would be actually doing the installation. read more

Steve and Semara went through so many changes and requirements from my HOA management that would have discouraged most other flooring companies. Workmanship and cleanup were nonpareil; terrific pricing also. read more

Semara and her team are very pleasant to work with and her crew actually care about their work, which I can appreciate more than anything else. I definitely recommend them! read more

Hands down the best service for replacing carpet. I'm a resident manager in San Francisco and we use Carpet Connection for everyone of our jobs. They do a phenomenal job. We had a really hard case a few months ago where the carpet was 30+ yrs old, the tenant was demanding and very short window to get all the work done. Carpet Steve stepped up and handled the situation like I've never seen. Knowing he only had one shot to get this right in the allotted time he brought every item they use for worst case scenario to make sure the job was done on time and right. He was so patient and personally stayed there the entire job knowing the complication of the situation. Once the job was done he and his crew moved everything back onto the carpet. Never complaining and saying this is out of scope. On his way out the door the tenant stopped him asked if he could look at her drapes. They were broken. Well this is a skill he has and he ended up going to the hardware store and repairing her blinds that very same day. This is a company that goes far beyond your carpet. If he sees an issue he will bring it up to make sure it gets taken care off. I wish all of the vendors we use could have the same quality and skill as do those at Carpet Connection. read more

I use Carpet Connection for floors in my property management company am they always give us great service at a fair price. Almost all of their employees have been with them for many years and they stand behind their work for the long run. They are a local, family-owned company and they bring great personality to their work. I recommend them highly and without hesitation! read more

We got two independent referrals to Carpet Connection - one from a friend and one from our contractor. Therefore, we didn't really bother to shop around. We win. Steve came over on Friday evening - we chose a basic carpet that he had in stock - and the job was done by Monday at 1:30. It looks fantastic and the price seemed more than fair. He told me his most junior guys have been with him more than 10 years... obviously he is doing it right. Do what we did and save your time and effort with comparison shopping and just call them. read more

The owner came out and bought with her wonderful samples of carpet and flooring. The job was done nicely in my rental unit in San Francisco .I will use them again. read more

This place is amazing. I called them for a quote on Monday and they were installing the carpet by Thursday. The price was extremely reasonable, too and the quality of the product and installation was great. Give 'em a call! You won't be disappointed! read more

Love'm. Local business rules. Been around since the '80's. Ask for Sean (sp).

My house was full of furniture and I was worried that installing new carpet would be an ordeal I would not be happy with. The crew from Carpet Connection could not have been more professional as they moved all my furniture without and damage. The carpet is beautiful and we get lot's of compliments from our friends and guests. We did shop around and found Carpet Connection to be the lowest cost provider. We are very pleased with the service and product we received. read more

Steve and his crew put a carpet in our house over 15 years ago. They helped advise us on the type (given the traffic...it was for a stairway and upstairs area), did a great job. The only problem for them is that my carpet still is holding up! read more

Steve and his staff do an outstanding job in providing commercial and residential carpetting.

Alex and Guido carpeted my stairs expertly and then tidied up thoroughly. They were pleasant, polite and efficient to boot. Steve and Semara were great in sizing up what needed to be done, suggesting the best solutions, setting a fair price and even following up to make sure everything was cool. Good experience all around. Thanks CC read more

My sister and I had a great experience at CC. We were helped by two different people, but Sean St.Denny is the one who really got things moving for us. A family member was in the hospital, and we wanted to carpet the stairs for when he came home, and CC was able to do the job with only one day notice, at a great price. We picked out a really nice burgundy print that looked great in the house, and it was installed the next day! Mario, who might be the most adorable carpet layer ever, was extremely hardworking and helpful. We couldn't be happier with the results. Carpet Connection is located in an out of the way place, and when you arrive, the warehouse looks a little dodgy, but don't be dissuaded. The staff is really nice, and the results are terrific. read more

I am a property manager and use Carpet connection for all of our residential properties. Sasha responds quickly and provides clear, competitive estimates. Scheduling is easy and they finish the job on time. Carpet Connection also does linoleum and vinyl in kitchen and bathrooms. They always provide me with more than one option and give realistic advice. Sean in the office is easily accessable. This is a family run business that I trust. read more

I have used Semara for more than 10 years. When I first became a realtor, I had to put in several new carpets a year to get properties ready for sale. There was a huge difference in service, timing and prices. Once I experienced Carpet Connection I looked no further. When I tell a client no one can beat their price, it is true! When I tell a client they will start and finish on time, it is true! Using Carpet Connection has made my job a lot easier and reduced my stress. Thank you! read more

Steve was an hour late, didn't call to let me know. Way too much cologne. Tried to show me samples, but his car was a mess. Competitive prices, but we went with Carpet Contractors instead. read more

Crew arrived on time. The prepared the floor (the floor is concrete) by grinding off high spots and filling cracks. They came back the next day with a big crew and installed all 2000 sq. ft. of carpet with baseboard in one day. The job looks great. read more

We shopped around several stores for carpeting, and decided to give our business to Carpet Connections because of their good value, great selection and excellent service by owners Steve and Semara. Steve came out as scheduled to measure. Delivery, installation and hauling away the old carpet were included and no surprise extras were added on. Installation went very well, installation crew was excellent and cleaned up very nicely and was completed in a day exactly as promised. I highly recommend Carpet Connection to anyone seeking a great price and excellent service for their carpeting needs. read more

i was the office manager of the Door Doctor, a garage door company at 2160 palou. we were in desperate need of new carpeting and carpet connections came for an estimate on the same day. they installed the carpet within the week, something my demanding boss insisted upon, and it was done with expertise and finesse. they are amazing. i would recommend them for residential or business needs- and i have. it is a family run business, so they take their company more seriously perhaps than most...after all, it is their livelihood. read more

We are very happy with the services of carpet connectiion.Steve who is the owner helped us in recommending the right kind of carpet and Also the perfect color. Our place is totally transformed. It's amazing. The installers did a great job and not only they moved the furniture and all the other stuff from one room to the other, they did not break anything . They clean and vacuum my whole place! No dust! Their prices are very good. I would highly reccomend this place. read more

Needed carpet replacement immediately in one of my rental units so I called Carpet Connection. They had very good reviews and now I know why. I was able to meet with Semara, owner of the company along with Steve, the very same day I called. She was very nice and personable and took detailed measurements. Installation was promptly scheduled for Wednesday the same week. The carpet selected was great commercial carpeting with new moisture resistant and waterproof padding. The cost was very reasonable and the installation was excellent. Our tenant was extremely happy! read more

I worked with Sasha on getting my carpet done for my apartment and she was extremely helpful. I was very happy with the quality of the carpet put in and the price. I would definitely recommend them! read more

I needed to carpet a commercial space and did not want the usual blue or gray carpet. I called Steve and told him what I was looking for. He emailed me a photo of something he had in stock. He showed up the next day on time with the remnant. It was a lovely print name brand "Shaw" He installed the next day for me. He also beat the competitor by 30%. Its now a year and a half old and looks brand new. read more

Called in the other day to get some assistant / had some question about rugs. Spoke to the owner Steve and he was a huge help. We were on the phone for 20 minuets and he explained to me what I needed to do and what he recommended. He was a huge help!! He sounded like he had his hands full. But not busy enough to help me out. He went above and beyond. Thanks Steve! read more

This amazing husband and wife team, Steve and Samara, were really great. they came all the way to the east bay during off hours to make sure it was convenient for me. Samara also has terrific taste, she not only helped me pick the ideal carpets but also help to color match with paint. The installers were extremely professional and efficient and would definitely recommend them to any of our friends, family or company who need carpeting. read more

Consistently great service and totally proffessional demeanor. I have and will continue to recommend them!

Carpet Connection saved the day for us. We pulled up the carpet on a project that was to be reinstalled after completion of our work. A seam came loose and when the carpet was laid back down it looked terrible. The owner was demanding that we replace it. Carpet Connection came in the next day and had it back looking like it had never been touched. Thanks! read more

if you are prepared to wait indefinitely for the installation -- and it may never happen -- call steve. nice guy, but i suspect he's not really interested in small jobs. my sense is he's overrun with work and doesn't know how to organize his time or commitments (one-man operation), so you have to be VERY patient. his estimate was lower than several others, but he doesn't follow up and ultimately couldn't fulfill his commitment. and worse, he blamed everything on us. read more

This company is great. My grandfather needed carpet installed in his entire house on a short timeframe. I called on a Monday and Dave came right out, provided a fair estimate and did not nickel and dime me over moving household items, and other costs like other big box companies. He was very friendly and helpful, offering suggestions on how we could save both time and money. He was also VERY reasonable on costs for moving household items that other companies would not move or wanted to charge extra for. I wanted to install in one day but I'm thankful that he convinced me two days would allow me time to move all the items and get the house back in order! Carpet was installed on Wednesday and Friday with great success as I'm sure even Dave wondered if we would be ready! The installers were on time, super helpful, friendly, and respectful of my grandfather...add to that, hard working and quick! The carpet price was comparable to other places but I give this company 50 extra points for their friendly professionalism, tact, helpfulness, and quality. Glad to do business with a local company that really does know how to do business the right way. read more