They know what they are doing. Sam is very knowledgeable and I listened to all his…read morerecommendations. I was very pleased with the cleaning and repair results of my 2 antique rugs.

Sam and his team are great! They will come to your house, pick up your rugs, and deliver them back…read moreto you. Easy!

I had a disappointing experience at the Menlo Park store. I drove up from San Francisco while…read moresetting up my new place and was hoping to get real guidance choosing a carpet. Instead, the associate I spoke with came across as condescending and dismissive. When I showed him a carpet I'd found online, he didn't really try to help or explain options; it felt like he just wanted to move me along. He repeatedly pointed out that the carpets I was considering were "cheap," and when he mentioned another one was around $4,000, it came with a "well, that's expensive -- what's your budget?" tone rather than an attempt to genuinely guide me. I went in because I'm not an expert and wanted knowledgeable advice, but I left feeling unwelcome and talked down to, which was disappointing given the positive reviews I had read beforehand.

The show room is limitless as the quality of the rugs. What…read moreis even better is the service. Rico and Alberto are extremely knowledgeable and helpful. Great professionals, they made the whole process easy and enjoyable. Very trustworthy people.

Rug Center is The best place to shop,They have huge selection of Rugs in all kind of sizes and all…read morekind of price ranges so hurry in to go there to find best selection for your beautiful house (very knowledgeable Owner)

I bought my grandmother a 9x12 rug for Christmas. Javeed is very knowledgable and helped me pick…read morethe perfect rug for her living room. I am sure I will return in the future!

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

Strongly recommend! Dominic was fantastic to work with. Extremely prompt, great communicator and…read moreprovided very practical advice. I was always able to reach him and he always answered all Qs without hesitation. His team was also punctual to get the carpet installation done. Thank you again!

We had such an amazing experience at Medallion Rug Gallery! We went in looking for a living room…read morerug, and Sami looked after us. He was incredibly knowledgeable, patient, and showed us a fantastic selection. To make things even better, Sami and his team brought a few of our favorite options right to our house so we could try them out in the space. That extra step helped us pick the absolute perfect rug for our living room. Thank you

Everything from when we walked in the gallery door to when Sami and his team left our house was an…read moreenjoyable learning and purchase endeavor. We love our rug! Thanks Sami!

I needed runners for my kitchen and family room. My designer recommended Aryan…read more I sent him photos of my kitchen and family room. He arrived with a beautifully curated selection. He's a magician.... He had filtered the runners with what he thought were the best design and pallette choices on the top. Sure enough, I ended up with the top one and a a couple not far from the top. Kitchen runners perfectly complement each other and the family room runner adds warmth and elegance to the space. They also offer concierge rug cleaning, which I didn't need until a few years later. They look so good! Thank you Aryan and Luis. I couldn't be happier.

I rarely need professional rug cleaning but I was fortunate enough to have a few different persian…read morerugs (handwoven) that needed special care and I wasn't about to hand wash them and beat them on balcony hahah. Aryan and his team came to the rescue fast. And when I mean fast they gave me The cheapest quote, responded immediately via yelp and phone, and even picked up same day. They came to my place To pick them up, which was an easy transaction The service took over a week as the rugs are naturally dried. And then they were delivered back To my home. The rugs came out beautifully and super clean. Aryan was professional, communicated frequently, and made payment super easy electronically. Everyone maintained social distancing and with mask. I'm So glad I got this service done and will continue to use this company for all my rugs now in the years to come!

Artsy has an excellent collection of Tribal rugs. We have been purchasing rugs from them over the…read morepast 4 years and find Armagan very helpful, polite, with zero sales pitches. He has been to our home three or four times and there is never any pressure to buy. They are the best rug store we have found in the entire Bay Area. Pricing is reasonable and they will thoughtfully ponder counter offers.

We had a great experience this holiday season working with Abi and team at Artsy rugs in Palo Alto…read more We needed an unusual shaped runner for our hallway, and Abi was able to find some great choices for us in his extensive collection. We eventually chose a beautiful hand tied rug that is 4 feet wide and 17 feet long. It's a wonderful piece of art and a wonderful addition to our home. Abi was really good to deal with and worked with us to get the perfect solution for our needs. Highly recommended.

Horrible customer service. The guy is a so rude. He said don't take any pictures. I just walked to…read moretake a look at a rug and was on my phone doing some texting and he thought I was taking pictures.

This review is for the store in downtown Palo Alto. Owner and manager were extremely rude,…read moreunprofessional and pushy with sales. We asked about the rug materials, they responded why ask so many questions. Don't like our questions, then don't try to sell to us. They don't deserve any star. Period.